Administrative Professionals: Common Administrative Support Tasks. Administrative Professionals: Maximizing Your Relationship with Your Boss

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1 Course Title Administrative Professionals: Common Administrative Support Tasks Administrative Professionals: Maximizing Your Relationship with Your Boss Administrative Professionals: Interacting with Others Administrative Professionals: Putting Your Best Foot Forward Administrative Professionals: Representing Your Boss Using and Instant Messaging Effectively Addressing and Redistributing Managing Your Business Writing: Know Your Readers and Your Purpose Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Essential Skills for Professional Telephone Calls Business Grammar: Parts of Speech Business Grammar: Working with Words Business Grammar: The Mechanics of Writing Business Grammar: Punctuation Business Grammar: Sentence Construction Business Grammar: Common Usage Errors Interpersonal Communication: Communicating with Confidence Interpersonal Communication: Targeting Your Message Interpersonal Communication: Listening Essentials Interpersonal Communication: Communicating Assertively Interpersonal Communication: Being Approachable

2 Workplace Conflict: Recognizing and Responding to Conflict Workplace Conflict: Strategies for Resolving Conflicts Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Negative People Working with Difficult People: How to Work with Procrastinators Working with Difficult People: How to Work with Manipulative People Working with Difficult People: Dealing with Micromanagers Negotiation Essentials: Planning for Negotiation Negotiation Essentials: Communicating Negotiation Essentials: Persuading Negotiation Essentials: Avoiding Pitfalls in Negotiations What is Emotional Intelligence? Improving Your Emotional Intelligence Skills: Self-awareness and Self-management Using Emotional Intelligence on the Job Leadership Essentials: Motivating Employees Leadership Essentials: Communicating Vision Leadership Essentials: Building Your Influence as a Leader Leadership Essentials: Leading with Emotional Intelligence Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Innovation Leadership Essentials: Leading Change Leadership Essentials: Creating Your Own Leadership Development Plan Telecommuting Basics:Â Maximizing Productivity as a Remote Employee Telecommuting Basics:Â Communication Strategies for the Remote Employee Generating Creative and Innovative Ideas: Enhancing Your Creativity

3 Generating Creative and Innovative Ideas: Maximizing Team Creativity Generating Creative and Innovative Ideas: Verifying and Building on Ideas Diversity on the Job: The Importance of Diversity and the Changing Workplace Diversity on the Job: Diversity and You Optimizing Your Work/Life Balance: Analyzing Your Life Balance Optimizing Your Work/Life Balance: Maintaining Your Life Balance Optimizing Your Work/Life Balance: Taking Control of Your Stress Managing Your Career: Creating a Plan Managing Your Career: Getting on the Right Track Managing Your Career: Professional Networking Essentials Managing Your Career: You and Your Boss Managing Your Career: Leveraging the Performance Appraisal Time Management: Analyzing Your Use of Time Time Management: Planning and Prioritizing Your Time Time Management: Avoiding Time Stealers Problem Solving: The Fundamentals Problem Solving: Determining and Building Your Strengths Problem Solving: Digging Deeper Decision Making: The Fundamentals Decision Making: Tools and Techniques Decision Making: Making Tough Decisions Being an Effective Team Member Establishing Team Goals and Responsibilities Elements of a Cohesive Team Effective Team Communication

4 Using Feedback to Improve Team Performance Leading Teams: Launching a Successful Team Leading Teams: Establishing Goals, Roles, and Guidelines Leading Teams: Developing the Team and its Culture Leading Teams: Building Trust and Commitment Leading Teams: Fostering Effective Communication and Collaboration Leading Teams: Motivating and Optimizing Performance Leading Teams: Dealing with Conflict Leading Teams: Managing Virtual Teams Business Coaching: Getting Ready to Coach Business Coaching: Conducting Coaching Sessions Business Coaching: Building the Coaching Relationship Business Coaching: Using Different Coaching Styles Managing Change: Understanding Change Managing Change: Building Positive Support for Change Managing Change: Dealing with Resistance to Change Managing Change: Sustaining Organizational Change Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service in the Field Customer Service over the Phone Internal Customer Service Customer Service Confrontation and Conflict Shaping the Direction of Customer Service in Your Organization Essentials of Interviewing and Hiring: Behavioral Interview Techniques Essentials of Interviewing and Hiring: Conducting an Effective Interview

5 Essentials of Interviewing and Hiring: Screening Applicants for Interviewing Essentials of Interviewing and Hiring: Preparing to Interview Essentials of Interviewing and Hiring: Selecting the Right Candidate Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Business Writing: Know Your Readers and Your Purpose Final Exam: Business Writing Basics Working for Your Inner Boss: Personal Accountability Managing from Within: Self-empowerment Goals and Setting Goals Creating a Positive Attitude Pursuing Successful Lifelong Learning Doing Business Professionally Simulation Safe Small Talk Reframing Negative Situations Disciplines of Organizational Learning: Personal Mastery Listening Essentials: The Basics of Listening Listening Essentials: Improving Your Listening Skills Final Exam: Listening Essentials Time Management: Analyzing Your Use of Time Time Management: Planning and Prioritizing Your Time Time Management: Avoiding Time Stealers Using and Instant Messaging Effectively Addressing and Redistributing Managing Your

6 Final Exam: Essentials for Business Managing Your Career: Professional Networking Essentials Managing Your Career: Creating a Plan Managing Your Career: Getting on the Right Track Managing Your Career: Creating a Plan Managing Your Career: Getting on the Right Track Basic Presentation Skills: Planning a Presentation Basic Presentation Skills: Creating a Presentation Basic Presentation Skills: Delivering a Presentation Attracting New Investors - Keeping Presentations Focused QuickBooks Pro 2009: Getting Started Leadership Essentials: Motivating Employees Leadership Essentials: Communicating Vision Leadership Essentials: Building Your Influence as a Leader Leadership Essentials: Leading with Emotional Intelligence Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Innovation Leadership Essentials: Leading Change Leadership Essentials: Creating Your Own Leadership Development Plan Motivating Employees and Leading Change Simulation Leading Teams through Change Knowing When to Take Leadership Risks Wanted-Innovation Leaders Developing a Business Execution Culture Leading Change

7 Leader as Motivator Leading Innovation Motivating Human Behavior Communicating a Shared Vision The Emotionally Intelligent Leader Developing the Next Generation Managing an Aging Workforce Understanding the Motives of Millennials Managing Workforce Generations: Working with a Multigenerational Team Managing Workforce Generations: Introduction to Cross-generational Employees Managing Workforce Generations: Working with the 21st-century Generation Mix Managing Your Career: Creating a Plan Managing Your Career: Getting on the Right Track Managing Your Career: Professional Networking Essentials Managing Your Career: You and Your Boss Managing Your Career: Leveraging the Performance Appraisal Managing Your Relationship with Your Boss Simulation Getting Started with Word 2007 Working with Text and Paragraphs in Word 2007 Structuring, Editing, Saving, and Opening Documents in Word 2007 Printing, Help, and Automated Formatting in Word 2007 Working with Documents in Word 2007 Getting Started with Excel 2007 Manipulating and Formatting Data and Worksheets in Excel 2007 Reviewing and Printing in Excel 2007

8 Excel 2007 Formulas and Functions Excel 2007 Charts, Pictures, Themes, and Styles Getting Started with Outlook 2007 Formatting and Managing in Outlook 2007 Using the Calendar in Outlook 2007 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007 Advanced Formatting in Word 2007 Advanced Document Navigation and Document Reviews in Word 2007 Using Tables, Charts, and Graphics in Word 2007 Advanced Formatting in Excel 2007 Advanced Data Management in Excel 2007 Advanced Customization in Excel 2007 Customizing Outlook 2007 and Using the Journal Configuring Rules, Alerts, and Junk Settings in Outlook 2007 Working with SharePoint, Calendars, and Forms in Outlook 2007 Getting Started with PowerPoint 2007 Adding Graphics to Presentations in PowerPoint 2007 Adding Multimedia and Animations to Presentations in PowerPoint 2007 Creating Custom Slide Shows in PowerPoint 2007 Distributing Presentations in PowerPoint 2007 Creating Customized Publications with Publisher 2007 Extending Publisher 2007 Beyond Publications Advanced Data Manipulation Features in Word 2007 Advanced Document Features in Word 2007

9 Collaborative Features in Word 2007 Analyzing Data in Excel 2007 Protecting and Sharing Excel 2007 Workbooks Exchanging Data with Excel 2007 Data Security, Archiving, and Working Offline in Outlook 2007 Instant, Text, and Unified Messaging in Outlook 2007 Business Contact Manager with Outlook 2007 Getting Started with Word 2010 Formatting and Working with Text in Word 2010 Organizing and Arranging Text in Word 2010 Moving Around in Word 2010 Structuring Word 2010 Documents Reviewing Documents in Word 2010 Saving, Sharing, and Printing in Word 2010 Customizing the Behavior and Appearance of Word 2010 Drawing and Inserting Graphics in Word 2010 Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010 Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010 Forms, Fields, and Mail Merge in Word 2010 Managing, Inspecting, and Recovering Word 2010 Documents Creating and Formatting Tables in Word 2010 Manipulating Tables in Word 2010 Embedding Charts and Tables into Word 2010 Getting Started with Excel 2010 Applying Basic Data Formatting in Excel 2010

10 Moving and Getting Around in Excel 2010 Moving Data and Modifying Worksheets in Excel 2010 Saving, Sending, and Printing Excel 2010 Workbooks Using Conditional Formatting, Tables, and Sparklines in Excel 2010 Reviewing and Protecting Content in Excel 2010 Using Basic Formulas in Excel 2010 Using Basic Functions with Excel 2010 Inserting Basic Charts in Excel 2010 Adding Visuals, Themes, and Styles to Excel 2010 Workbooks Customizing Visual Elements in Excel 2010 Workbook Settings, Conditional Formatting, and Number Formats in Excel 2010 Organizing Data and Objects in Excel 2010 Verifying Excel 2010 Data and Formulas Automating Excel 2010 Tasks Using Macros Analyzing Data with What-if Analysis in Excel 2010 PivotTables and PivotCharts in Excel 2010 PivotTable Filters, Calculations, and PowerPivot Getting Started with PowerPoint 2010 Visually Enhancing PowerPoint 2010 Presentations Adding Images to Presentations in PowerPoint 2010 Using Multimedia and Animations in PowerPoint 2010 Using Advanced Slide Show Tools in PowerPoint 2010 Collaborating and Sharing Presentations in PowerPoint 2010 Getting Started with Outlook 2010 Managing Conversations and Organizing in Outlook 2010

11 Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010 Using the Calendar for Appointments, Events, and Meetings in Outlook 2010 Managing Meetings and Customizing the Calendar in Outlook 2010 Outlook 2010 Social Connector and Messaging Working with Contacts in Outlook 2010 Using the Tasks, Notes, and Journal Features in Outlook 2010 Formatting and Configuring Message Options in Outlook 2010 Customizing Outlook 2010 and Managing Accounts Managing with Rules, Automatic Replies, and Alerts in Outlook 2010 Working with Files and Folders and Using Search and RSS Feeds in Outlook 2010 Data Files, Archiving, and Send/Receive Groups in Outlook 2010 Implementing Security with Outlook 2010 Accessing Exchange Remotely and Using Forms in Outlook 2010 Sharing Excel 2010 Workbooks Online and on a Network Using Excel 2010 to Collaborate Online and with Other Office Applications Using Lookup, Reference, Math, and Text Functions in Excel 2010 Manipulating Formulas and Using Forms in Excel 2010 Using Excel 2010 Data Connections: Web Queries, XML, and Databases Negotiation Essentials: What Is Negotiation? Negotiation Essentials: Planning for Negotiation Negotiation Essentials: Communicating Negotiation Essentials: Persuading Negotiation Essentials: Avoiding Pitfalls in Negotiations Optimizing Your Work/Life Balance: Analyzing Your Life Balance Optimizing Your Work/Life Balance: Maintaining Your Life Balance

12 Optimizing Your Work/Life Balance: Taking Control of Your Stress Problem Solving: The Fundamentals Problem Solving: Determining and Building Your Strengths Problem Solving: Digging Deeper Decision Making: The Fundamentals Decision Making: Tools and Techniques Decision Making: Making Tough Decisions Human Resources Core Knowledge: Skills, Concepts, and Tools Human Resources Core Knowledge: Functions and Activities Business Management and Strategy: The HR Function and Business Environment Business Management and Strategy: HR and the Strategic Planning Process Business Management and Strategy: HR Functions and Roles Workforce Planning and Employment: Employment Legislation Workforce Planning and Employment: Recruitment Strategies Workforce Planning and Employment: Sourcing and Selecting Candidates Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies Human Resource Development: Regulations and Organizational Development Human Resource Development: Employee Training Human Resource Development: Performance Appraisal and Talent Management Compensation and Benefits: Regulations, Strategies, and Needs Assessment Compensation and Benefits: Managing Policies, Programs, and Activities Compensation and Benefits: Organizational Responsibilities Employee and Labor Relations: Employment Regulations and Organizational Programs Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution

13 Employee and Labor Relations: Unions and Collective Bargaining Risk Management: Organizational Risk and Safety and Health Legislation Risk Management: Workplace Safety, Security, and Privacy Human Resources Core Knowledge: Skills, Concepts, and Tools Human Resources Core Knowledge: Functions and Activities Business Management and Strategy: The HR Function and Business Environment Business Management and Strategy: HR and the Strategic Planning Process Business Management and Strategy: HR Functions and Roles Workforce Planning and Employment: Employment Legislation Workforce Planning and Employment: Recruitment Strategies Workforce Planning and Employment: Sourcing and Selecting Candidates Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies Human Resource Development: Regulations and Organizational Development Human Resource Development: Employee Training Human Resource Development: Performance Appraisal and Talent Management Compensation and Benefits: Regulations, Strategies, and Needs Assessment Compensation and Benefits: Managing Policies, Programs, and Activities Compensation and Benefits: Organizational Responsibilities Employee and Labor Relations: Employment Regulations and Organizational Programs Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution Employee and Labor Relations: Unions and Collective Bargaining Risk Management: Organizational Risk and Safety and Health Legislation Risk Management: Workplace Safety, Security, and Privacy Strategic HR for SPHR Exam Candidates Part I

14 Strategic HR for SPHR Exam Candidates Part II Managing Projects within Organizations Project Management Overview Project Management Process Groups Integrated Initiation and Planning Integrated Project Execution, Monitoring, and Control Integrated Project Change Control and Close Project Requirements and Defining Scope Create Work Breakdown Structure Monitoring and Controlling Project Scope Defining and Sequencing Project Activities Estimating Activity Resources and Durations Developing and Controlling the Project Schedule Estimating and Budgeting Project Costs Controlling Costs Project Quality Planning Quality Assurance and Quality Control Planning Project Human Resources Managing Project Human Resources Planning and Managing Project Human Resources Simulation Stakeholders and the Communications Management Plan Processes for Managing Project Communications Communicating Effectively with Project Stakeholders Simulation Risk Management Planning Performing Risk Analysis

15 Risk Response, Monitor, and Control Identifying Project Risks Planning Project Procurement Managing Procurements The Role of Ethics in Project Management Core PMIÂ Values and Ethical Standards Mentoring Project Management Professional (PMP) PMBOK Guide 4th Edition Aligned Six Sigma and Lean in the Organization Design for Six Sigma in the Organization Processes and Customer Analysis in Six Sigma Projects Basics of Six Sigma Projects and Teams Tools for Planning and Managing Six Sigma Project Opportunities Using Six Sigma Analysis Tools and Metrics for Project Decisions Modeling and Analyzing Processes in Six Sigma Statistics and Probability in Six Sigma Data Classification and Collection in Six Sigma Summarizing and Presenting Data in Six Sigma Probability Distributions and Measurement Systems Analysis in Six Sigma Measuring Process Capability and Performance in Six Sigma Exploratory Data Analysis in Six Sigma Introduction to Hypothesis Testing and Testing for Means in Six Sigma Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma Design of Experiments and Validation of Solutions in Six Sigma Statistical Process Control and Control Plans in Six Sigma

16 Using Basic Control Charts in Six Sigma Mentoring Six Sigma Green Belt (SSGB) Essential Skills for Professional Telephone Calls Workplace Conflict: Recognizing and Responding to Conflict Workplace Conflict: Strategies for Resolving Conflicts Adobe Reader 9 SAP Project Planning and Implementation SAP ERP Architecture SAP Customer Relationship Management (CRM)

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