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2 This portfolio of short courses has been carefully planned and designed with an international focus to meet the demands of the GCC business community and employers. The programmes are continually under review to reflect changes in demand for particular areas. Development has recognised the changing patterns of commerce, industry and government, and has been alert to new and growing opportunities for learners/participants in business and the service professions. All programmes can be offered (In English or Arabic ) as open courses or customised to run "in-house" for organisations to provide relevant/tailor-made solutions and achieve cost-effectiveness. Our training solutions have been grouped in 11 subject categories focusing on various industries (Please see the following page). Horizons HRD Accreditations & Affiliations: For More Information, Please Contact Us At: Tel : Fax : Website : hrd.com

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5 1 Advanced Customer Care Skills (Hospitality /Tourism Focus) 2 Strategic Customer Care (Hospitality /Tourism Focus) Course Title Hours Duration 3 Customer Relationship Management (CRM) (Hospitality /Tourism Focus) 4 Customer Delight (Hospitality /Tourism Focus) 5 Fundamentals Of Marketing (Hospitality /Tourism Focus) 6 Customer - Focused Selling Techniques (Hospitality /Tourism Focus) 7 Sales Strategy (Hospitality /Tourism Focus) 8 Advanced Sales Management (Hospitality /Tourism Focus) 9 Fulfilling Your Customer Requirements (Hospitality /Tourism Focus) 10 Effective Customer Service (Hospitality /Tourism Focus) 11 Advanced Key Account Management (Hospitality /Tourism Focus) 12 NLP Effective Customer Service Skills (Hospitality /Tourism Focus) 13 Professional Skills For Success (Organizational & Individual Level) (Hospitality /Tourism Focus) 14 Emotional Intelligence (Hospitality /Tourism Focus) Days 4-5 Days 4-5 Days 4-5 Days

6 15 Customer Experience Ownership Skills (Hospitality /Tourism Focus) Course Title Hours Duration 16 Professional Skills for Creativity & Innovation (Hospitality /Tourism Focus) 17 Leadership & Management Development Skills for Middle Managers (Hospitality /Tourism Focus) 18 Developing Call Center Team Leaders Managerial Skills ((Hospitality /Tourism Focus) 19 Personal & Occupational Development Skills (Positive Work Ethics - Hospitality /Tourism Focus) Effective Business Etiquettes (Hospitality /Tourism Focus) 21 Effective Key Performance Indicators (KPI) (Hospitality /Tourism Focus) 22 NLP Managerial skills (Hospitality /Tourism Focus) 23 Crisis & Stress Management (Hospitality /Tourism Focus) Days 5-6 Days 2-3 Days Days Days 24 Business Ethics (Hospitality /Tourism Focus) For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel :

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9 Course Title Hours Duration NLP Applications 1 NLP Foundation Skills 2 NLP Assistant Practitioner Days 3 NLP Practitioner Days 4 NLP Leadership Skills Days 5 Effective NLP Business Skills Days 6 NLP for Healthcare Professionals Days 7 NLP Effective Customer Service Skills Days 8 Personal & Professional Development Skills Through NLP 9 NLP Managerial skills Days Other Modern Applications 10 Mind Mapping Days 11 Herrmann Brain Dominance Instrument (HBDI) 12 Professional Skills For Success (Organisational & Individual Level) 13 Emotional Intelligence 14 Modern Professional Skills Through Emotional Intelligence 15 Transactional Analysis (TA) In Practice 16 Competency Based Management (CBM) Days

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11 Course Title Hours Duration Management Development 1 NLP Managerial Skills Days 2 Effective Supervisory Management Skills 3 Performance Management For Success Days 4 Identification of Training Needs (ITN) Days 5 Decision Making Days 6 Planning, Organizing, Negotiating and Influencing Skills 7 Change Challenges and Management Days 8 Motivation and Creating Positive Attitude at the Workplace Days 9 Improving Performance Management 10 Advanced Supervisory Management Skills 11 Effective Team Leading Skills Days 12 Building Rapport in Organizations 13 Performance Management for Success 14 Competency Based Management (CBM) Days 15 Business Management Skills Days 16 Developing Call Center Team Leaders Managerial Skills Days

12 Course Title Hours Duration 17 The Integrated Management Programme Days 18 Modern Skills for Crisis & Stress Management 19 Developing Your Planning, Organizing,Negotiating & Influence Power Advanced Skills for Team Building and Team Leading 21 Delegation-The Art of Delegating Effectively Days 22 Effective Key Performance Indicators (KPI) 23 Senior Management Development Program (Based on the content/topics of a Mini MBA) Professional Development 24 Effective Communication Skills 25 Personal & Professional Development Skills Through NLP 26 Professional Self Development Skills 27 Managing Your Boss For Success Days 28 Crisis & Stress Management 29 Professional Problem Solving Skills 30 Effective Time Management Days 31 Presentation Skills Days 32 Personal & Occupational Development Skills (Positive Work Ethics) Days

13 Course Title Hours Duration 33 Negotiation Skills Development 34 Information Management and Analytical Skills 35 The Art of Influencing Others Days 36 Modern Skills for Career Success & Stress Management 37 Effective Tools & Techniques for Productivity Improvement 38 Occupational Health & Safety 39 Building Self Esteem and Assertiveness Skills Days 40 Technical Report Writing 41 Developing High Performance (Team Building Skills) 42 Transactional Analysis (TA) In Practice 43 Speed Reading Skills 44 Building Rapport in Organizations 45 Effective Business Etiquettes Days 46 Effective Project Management 47 Professional Skills for Creativity & Innovation Days 48 Problem Solving and Dealing with Difficult People Days 49 Business Ethics

14 Course Title Hours Duration 50 Advanced Skills for Team Building and Team Leading 52 Modern Professional Skills Through Emotional Intelligence 53 Creativity and Innovation Days 54 Modern Communication Skills For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel :

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16 Course Title Hours Duration Leadership Development 1 Leadership Skills 2 Advanced Team Building & Team Leading Skills 3 Inspired Leadership & Change Management 25 4 Developing Yourself as an Effective Team Leader Days 5 Effective Management Skills for Team Leaders Days 6 Leadership & Management Development Skills for Middle Managers 7 Effective Team Leading Skills Days 8 NLP Leadership Skills Days 9 Management, Leadership & Teams Days 10 Leadership and Behavior in Organizations (Leadership & Organisations) Days Strategic Development 11 International Business Strategy Days 12 Strategic Management Days 13 Effective Business Planning Skills 14 Strategic Thinking Skills and Decision-Making 15 Strategic Planning Days 16 International Business Analysis Days

17 19 Professional Skills For Success (Organisational & Individual Level) Course Title Hours Duration Other Leadership Competencies Effective Presentation & Communication Skills Days 21 Coaching and Mentoring Skills Days 22 Effective Communication Skills for Team Leader Days 23 Effective Management Skills for Team Leaders Days 24 Creative Problem Solving and Decision Making Days 25 Business Ethics (Leadership focus) For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel :

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19 Course Title Hours Duration Customer Management 1 Advanced Customer Care Skills 2 Strategic Customer Care 3 Customer Relationship Management (CRM) 4 Customer Delight 5 Fulfilling Your Customer Requirements Days 6 Effective Customer Service Days 7 Advanced Key Account Management Days 8 NLP Effective Customer Service Skills Days 9 Customer Experience Ownership Skills 10 Effective Customer Service & Telephone Skills Days 11 The Art of Achieving Customer Service Excellence Sales Development 12 Advanced Selling Techniques & Negotiation Skills 13 Competitive Selling Skills 14 Customer - Focused Selling Techniques 15 Sales Strategy 16 Leadership Excellence for Linking Performance to Sales Strategy 17 Advanced Sales Management 18 Advanced Key Account Management Days 19 Increasing Sales Through Embracing Change & Delighting Customer Days

20 Course Title Hours Duration Marketing Development Fundamentals Of Marketing 21 International Marketing Days For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel :

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22 Course Title Hours Duration Management Accounting 1 Business Analysis (CMA1) Days 2 Management Accounting & Reporting(CMA2) Days 3 Strategic Management(CMA3) Days 4 Business Application (CMA4) Days Financial Accounting 5 Auditing & Attestation (CPA1) Days 6 Financial Accounting & Reporting (CPA2) Days 7 Regulation(CPA3) Days 8 Business Environment & Concepts (CPA4) Days Auditing & Control 9 Internal Audit Role in Governance, Risk & Control (CIA1) Days 10 Conducting the Internal Audit Engagement (CIA2) Days 11 Business Analysis and Information Technology (CIA3) Days 12 Business Management Skills (CIA4) Days Other Competencies 13 Corporate Financial Management (CFM) Days 14 International Accounting & Finance Days 15 International Accounting & Finance Days

23 For other courses certified by And courses offered in partnership with Please Contact Us At : Tel :

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25 Course Title Hours Duration 1 International Human Resource Management Days 2 Practices In Human Resource Management Days 3 Work and Well Being Days 4 Organizational Change Days 5 Selection & Assessment Days 6 Life Career Development Days 7 Organizational Research Days 8 Employment Relations Days 9 Career Counseling Theory and Practice Days 10 Organizational Analysis Days 11 New Technology At Work Days 12 Issues in Human Resource Management Days 13 Internal Consulting Skills for HR Professionals Days 14 Human Resource Management (HRM) for Non- Practitioners Days 15 International HRM & Organizational Behavior Days 16 Train The Trainer Days 17 Training and Development Days 18 Identification of Training Needs (ITN) Days 19 Improving Performance Management

26 Course Title Hours Duration 1 International Human Resource Management Days 2 Practices In Human Resource Management Days 3 Work and Well Being Days 4 Organizational Change Days 5 Selection & Assessment Days 6 Life Career Development Days 7 Organizational Research Days 8 Employment Relations Days 9 Career Counseling Theory and Practice Days 10 Organizational Analysis Days 11 New Technology At Work Days 12 Training and Development Days 13 Issues in Human Resource Management Days For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel :

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28 Course Title Hours Duration 1 International Business Analysis Days 2 International Business Economics Days 3 International Business Strategy Days 4 International Marketing Days 5 International HRM & Organizational Behavior Days 6 Management, Leadership & Teams Days 7 International Accounting & Finance Days 8 International Operations Management & Information Systems Days

29 Course Title Hours Duration 1 International Accounting & Finance Days 2 International Operations Management Days 3 Information Systems, Competition and Globalisation ( Information Systems) 4 Leadership and Behavior in Organizations (Leadership & Organisations) Days 2-3 Days

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31 Course Title Hours Duration Business Communication Modular Programme 1 Fundamentals of Successful Business Communication (Module 1) 2 Active Listening Skills & Feedback Techniques for Successful Business Communication (Module 2) 3 Successful Business Speaking & Presentation Skills at the Workplace (Module 3) 4 Practical Applications of Successful Business Communications (Module 4) Occupational Communication Skills Days 5-6 Days 5 Managerial Communication Skills 6 Business Writing Skills 7 Technical Report Writing 8 Effective Communication Skills for Team Leaders Days 9 Effective Communication Skills 10 Speed Reading Skills 11 Effective Presentation & Communication Skills Days 12 Communication Skills for Healthcare Professionals (Distributed Knowledge) 13 Business Communication Skills for Healthcare Professionals 14 English for Nursing and Healthcare Days 8-10 Days 15 Presentation Skills Days 16 Modern Communication Skills

32 17 Business English (Elementary level) Stage Business English (Elementary level) Stage 2.2 Course Title Hours Duration Business English Programme 19 Business English (Pre InterMedia & PRte level) Stage 3.1 Business English (Pre InterMedia & PRte level) Stage Business English (InterMedia & PRte level) Stage Business English (InterMedia & PRte level) Stage Business English (Upper InterMedia & PRte level) Stage: Business English (Upper InterMedia & PRte level) Stage: Business English (Advanced) Stage Business English (Advanced) Stage Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days

33 Course Title Hours Duration General English Programme 27 General English (Elementary level) Stage General English (Elementary level) Stage General English (Pre InterMedia & PRte level) Stage General English (Pre InterMedia & PRte level) Stage General English (InterMedia & PRte level) Stage General English (InterMedia & PRte level) Stage General English (Upper InterMedia & PRte level) Stage: General English (Upper InterMedia & PRte level) Stage: General English (Advanced) Stage General English (Advanced) Stage 6.2 For other courses accredited by Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days 6-8 Days And courses offered in partnership with Please Contact Us At : Tel :

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35 1 ISO 9001 Internal Auditor ( Achieving The Business Audit Value ) Course Title Hours Duration Days 2 Total Quality Management 3 S5 Quality System 4 Effective Tools & Techniques for Productivity Improvement

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37 Course Title Hours Duration 1 Professional Skills for Excellence in Management Days 2 Professional Skills for Excellence in Selling Days 3 Professional Skills for Excellence in Communication Days 4 Professional Skills for Excellence in Self Development & Works Ethics Days 5 Professional Skills for Excellence in Leadership Days 6 Professional Skills for Excellence in Team Building Days 7 Professional Skills for Excellence in Customer Service Days 8 Professional Skills for Creativity & Innovation Days 9 Leadership Excellence for Linking Performance to Sales Strategy 10 Creative Problem Solving and Decision Making Days 12 Professional Skills For Success & Excellence 13 The Art of Achieving Customer Service Excellence For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel :

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39 Course Title Hours Duration 1 Stores Management Days 2 Telecommunications Regulatory Skills Days 3 Regulation(CPA3) Days 4 Occupational Health & Safety 5 Professional Secretarial Skills 6 Personal & Occupational Development Skills (Positive Work Ethics) Days 7 Business Ethics 8 International Operations Management Days 9 Information Systems, Competition and Globalisation ( Information Systems) 24 International Operations Management & Information Systems For other courses accredited by Days 4-5 Days And courses offered in partnership with Please Contact Us At : Tel :

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42 Course Title Hours Duration 1 Effective Retail Business Skills 2 Effective Customer Service & Retail Selling Skills Days 3 Professional Skills For Loss Prevention &Retail Security Days 4 Effective Customer Service for Retail Business Days 5 Fundamentals of FMCG Marketing 6 Managing Retail People Effectively 7 Effective Key Performance Indicators (KPI) (Retail Focus ) 8 Powering your Retail Merchandizing Skills In The Tough Time 9 Personal & Occupational Development Skills (Positive Work Ethics - Retail Focus ) 10 Effective Business Etiquettes (Retail Focus ) 11 Professional Skills For Success (Organizational & Individual Level) For other courses accredited by And courses offered in partnership with Days 2-3 Days Days 12 Emotional Intelligence (Retail Focus ) 13 Business Ethics (Retail Focus ) Please Contact Us At : Tel :

Training Plan. Planning Section Emirates College for Managment & Information Technology Countinuing Education & Professional Development Center

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