$152. Mr. Michel Auger, former journalist specialized in criminal cases Human Rights and Youth Rights Commission

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1 Last update: April 20 th, Program Congress October 19 to 21,, at the Sheraton Laval Hotel The Congress is an exceptional 3-day learning, training and networking opportunity and an exciting event for the members of the users and in-patients committees all across Quebec! the duty to act! The Congress will focus on a rarely addressed aspect: Fear of retaliation. What does retaliation mean? Is it present in every environment? How do we deal with it? What are the different ways we can counter fear? Committees have the duty to act! 16 Booking Rate $430 Rate is per person. This applies to registrations received and payed after March 31,. Taxes not included. Prices apply only to members in good standing. Room reservations Special offer $152 Please note that the Sheraton Laval Hotel is full. Room reservation at the Hilton Laval Hotel: Rate for single or double occupancy per night, per room. Taxes not included. This rate is guaranteed only for reservations made before September 19,. With the participation of: Dr. Christine Grou, President, Order of Psychologists Dr. Gaétan Barrette, ministre de la Santé et des Services sociaux Mrs. Valérie Viau, Regional Director, Boehringer Ingelheim (Canada) Ltd. Mr. Michel Auger, former journalist specialized in criminal cases Human Rights and Youth Rights Commission The Offer 8 training workshops, 9 meetings and 6 conferences 23 training activities Special supper and tribute evening: Prix de l Excellence Award Regroupement provincial des comités des usagers Santé et services sociaux More than 500 members of the Users and In-Patients Committees A unique networking and sharing opportunity between members of the committees Notable keynote speakers A major annual event for members of Quebec s Users and In-patients Committees!

2 A congress which focuses on learning and training 2 choices to be made by Congress participants Congress participants may chose one among eight training workshops from Series A, and one among nine meetings from Series B. For the Congress, each participant has 2 choices to make: One workshop (A-Training workshops) Thursday morning and continuing in the afternoon One meeting (B-Brainstorming) Late afternoon on Thursday A Training workshops Series A Training workshops last 3 hours each and are offered in two parts: 90 minutes in the morning and 90 minutes in the afternoon. The first part of the workshop (in the morning) is mainly theoretical, and the second part (in the afternoon) is practice-oriented. Thursday, October 20, 180 minutes (in two parts) 10:45 am to 12:15 pm and 2:00 pm to 3:30 pm List of workshops Choice of one workshop per participant A1 La peur des représailles : comment les comités peuvent-ils la combattre?* Gérald Bolduc, trainer for A2 Comment un comité défend-il les droits des usagers? Miriam Morissette, Lawyer A3 Un outil pour les comités de résidents : l évaluation de la satisfaction Nathalie Ebnoether, President of Médaillon Groupe Conseils A4 Le travail d équipe pour faire changer les choses Chantal Lussier, Organizational Health Consultant at Alia Conseil A5 La formation de base du France Morin, trainer for A6 Se faire connaître : des outils de communication pour les comités Mathieu Santerre, Associate and certified trainer, L Orange bleue affaires publiques A7 Les principes de l accompagnement d une communication : insatisfaction ou plainte Pierre Mathieu, coordinator for Alphonse-Desjardins Users committee, CISSS Chaudière-Appalaches A8 Visitons nos aînés : comment mobiliser les familles Pier-Olivier Lacoursière, Project manager at the, and Luce Hébert, nurse and consultant * English translation will be available for this workshop: Fear of retaliation: How can committees counter it? B Brainstorming Series B thematic meetings are designed in a more flexible format than training workshops, thus promoting knowledge acquisition and knowledge sharing. Meetings last 75 minutes each. Thursday, October 20, 75 minutes 4 pm to 5:15 pm List of meetings Choice of one meeting per participant B1 B2 B3 B4 B5 B6 B7 B8 B9 La peur des représailles en centres jeunesse La peur des représailles en CRDITED Communication : projet de dépliant pour son comité Les règles de fonctionnement Les rapports d activités* L évaluation en centres hospitaliers Plaintes : collaboration entre le commissaire aux plaintes et le comité des usagers Les différents types de démence Table ronde avec les présidents des CUCI * English translation will be available for this meeting: Activity Reports. Register now! Registration form available on s website: Description workshops and biographies available in the French version of the program. 2

3 Program For information only. Subject to change. Wednesday October 19, 16:00 Registration 18:00 Abuse, intimidation/ bullying and fear of retaliation : Presentation and exchange of ideas 19:45 General assembly of the Thursday October 20, 7:30 Registrations, exhibitors visit and Networking Breakfast 8:45 Opening of the Congress and presentation of the finalists for the Prix de l Excellence Award 8:55 Word of welcome, M. Claude Ménard, President 9:15 Conference Faire respecter ses droits peut-il mener à des représailles? Human Rights and Youth Rights Commission 9:45 Conference Pourquoi a-t-on peur des représailles lorsque l on défend ses droits? D r Christine Grou, President, Order of Psychologists 10:15 Networking break and exhibitors visit 10:45 A Workshops, Part I. Workshops continue in the afternoon. A1* La peur des représailles : comment les comités peuvent-ils la combattre? A2 Comment un comité défend-il les droits des usagers? A3 Un outil pour les comités de résidents : l évaluation de la satisfaction A4 Le travail d équipe pour faire changer les choses A5 La formation de base du A6 Se faire connaître : des outils de communication pour les comités A7 Les principes de l accompagnement d une communication : insatisfaction ou plainte A8 Visitons nos aînés : comment mobiliser les familles 12:15 Networking lunch 14:00 A Workshops, Part II 15:30 Networking break and exhibitors visit 16:00 B Brainstorming B1 La peur des représailles en centres jeunesse B2 La peur des représailles en CRDITED B3 Communication : projet de dépliant pour son comité B4 Les règles de fonctionnement B5* Les rapports d activités B6 L évaluation en centres hospitaliers B7 Plaintes : collaboration entre le commissaire aux plaintes et le comité des usagers B8 Les différents types de démence B9 Table ronde avec les présidents des CUCI 17:30 President s cocktail (Fee) 18:30 Dinner and Prix de l Excellence Awards ceremony Friday October 21, 7:30 Registrations, exhibitors visit and Networking breakfast 8:30 Conferences 9:45 Networking break and exhibitors visit 10:15 Conference: Michel Auger, former journalist specialized in criminal cases 11:00 Conference: Speech by Dr Gaétan Barrette, Ministre de la Santé et des Services sociaux 11:30 Congress closing address, Claude Ménard 11:45 Closing of Congress *English translation will be available. 3

4 THE CONGRESS IS EXCLUSIVELY OPENED TO MEMBERS IN GOOD STANDING Congress venue Hôtel Sheraton Laval 2440, autoroute des Laurentides Laval (Québec) H7T 1X5 The hotel offers free parking for participants. Congress registration fees Rate $430 Taxes not included. Rate per person. This applies to registrations received and payed after March 31,. Prices apply only to members in good standing. Includes: Participation in activities and main conferences, participation in training workshops (A), meetings (B) chosen according to selection and availability, two continental breakfasts, lunch on Thursday, dinner on Thursday, all networking breaks, access to the exhibitors show and congress documentation. Not included: Hotel accommodation, transportation, President s cocktail. Small Continental Breakfasts: pastries, brioches, croissants, fruits and beverages. Attendants: Attendants of disabled persons may attend the entire congress for free. However, they must register in advance by indicating their status as an attendant. Individual interpreters who are accompanying persons with auditory disabilities are considered assistants. Cancellation policy: A $125 fee will be charged on the amount before taxes for all cancellations of registrations made before September 19, ; no refund will be granted for cancellations made on or after September 19,. All cancellations must be made in writing at courrier@rpcu.qc.ca. Method of payment: The registration form and payment must be mailed to the following address: Congress Regroupement provincial des comités des usagers C.P , succursale Sainte-Catherine Est Montréal (Québec) H1V 3T8 Accommodation and room reservations Please note that the Sheraton Laval Hotel is full. Make a room reservation at the Hilton Laval Hotel: Special offer Room: $152 For individual reservations and group bookings, participants should contact the Hilton Laval Hotel directly at and mention that it is for the Congress. Hilton Laval provides access for persons with disabilities. Rooms are available from 3:00 PM and must be vacated by noon on the day of departure. A free shuttle service between the Hilton Laval Hotel and the Sheraton Laval Hotel, back and forth, will be available during the congress. Policy regarding workshop and meeting choices Workshop (A) and meeting (B) choices will be respected according to the maximum number of people that can be accommodated in the room where the workshop, meeting or conference is being held. When that number is reached, a second workshop choice, meeting or conference will be given. The date on which the workshop, meeting and conference selections are received, along with the payment, will be the determining factors. For some workshops and meetings, a minimum of 20 participants is required. A unique networking opportunity! The offers special moments to encourage networking between Users and In-patients committees: breakfasts, networking breaks, lunch on Thursday and the President s cocktail on Thursday, in the late afternoon. These are all opportunities to exchange ideas! An exceptional and unique networking opportunity offered by the each year! Book your table! Rate for single or double occupancy per night per room. Taxes not included. This rate is guaranteed only for reservations made before September 19,. Hotel conditions are applicable. Book your networking table to exchange ideas and discuss with other members of Users and In-patients committees all across Quebec. Reservations are made on-site. Interpretation services will be available for the conferences on Thursday and Friday mornings, for workshop A1 and meeting B5. 4 Welcome to the Exhibitors Space : Take advantage of your breaks and free time to meet the exhibitors and discover what they have to offer.

5 REGISTRATION FORM CONGRESS Step 1 Category UC I-PC Other: Date of registration Step 2 Committee contact information Committee name Address City Postal code Head Telephone Step 3 Choices for each participant Please enter the name of each participant and his/her choices. If the participant is disabled, please check the box next to his/her name. Workshops A Brainstorming B Step 4 Attendant/Interpreter of attendant or interpreter Contact Step 5 Dietary requirements Dietary requirements Step 6 Payment Payment must be made by cheque payable to the Regroupement provincial des comités des usagers Number of Participants RATE (MEMBERS ONLY) Total Owing Rate For registrations received and payed after March 31, $430 per person + tax = $494,39 x $494,39 = TPS : RT0001 / TVQ : TQ0001 Return this registration form and your payment to the Regroupement provincial des comités des usagers. C.P , succursale Sainte-Catherine Est, Montréal (Québec) H1V 3T8, fax: , congres@rpcu.qc.ca. This form is available on the website: Rates valid for the members of the only. 5

6 CONGRESS,, AT THE SHERATON LAVAL HOTEL FEAR OF RETALIATION BOOKING RATE $430 Rate is per person. This applies to registrations received and payed after March 31,. Taxes not included. Prices apply only to members in good standing. ROOM RESERVATIONS SPECIAL OFFER Please note that the Sheraton Laval Hotel is full. Make a room reservation at the Hilton Laval Hotel. $ 152 Rate for single or double occupancy per night, per room. Taxes not included. This rate is guaranteed only for reservations made before September 19,. A free shuttle service between the Hilton Laval Hotel and the Sheraton Laval Hotel, back and forth, will be available during the congress. A major annual event for members of Quebec s Users and In-patients Committees! Attending this Congress is an absolute must as it is now recognized as one of the most important congresses within the Health and Social Services community in Quebec An attendance of more than 500 members of the Users and In-Patients Committees from across Quebec who participate in this event Notable keynote speakers A unique opportunity to get training A unique networking and sharing opportunity between members of the Users and In-Patients Committees all across Quebec A total of 23 training activities, of which 8 workshops and 9 meetings A variety of interesting choices to be made Special tribute evening: Prix de l Excellence Award Favourable rates to attend the congress.