Zen Broadband & Line Rental Price List

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1 Our Broadband and Phone Line Packages We provide Broadband services nationwide however the cost may be higher for some customers based on their location. In some areas of the UK the wholesale price of Broadband is regulated and costs us more to provide Broadband. Unfortunately this means we have to charge a little extra. You can check the products available in your area and latest pricing at All prices include VAT, unless we indicate otherwise. Standard Broadband (ADSL) Broadband Unlimited Broadband per month when taken with Line Rental per month when taken with Line Rental per month without Line Rental per month without Line Rental 1 month contract 1 month or 12 month contract options 20 GB Download Usage Unlimited Broadband Office 45.00* per month when taken with Business Line Rental 49.50* per month without Business Line Rental 1 month contract Fibre Broadband (FTTC) Fibre 1 Unlimited Fibre per month when taken with Line Rental per month when taken with Line Rental per month without Line Rental per month without Line Rental 50 GB Download Usage Unlimited Fibre 2 Unlimited Fibre Office per month when taken with Line Rental 59.00* per month when taken with Business Line Rental per month without Line Rental 63.50* per month without Business Line Rental Zen Broadband & Line Rental Price List Page 1 of 5

2 Fibre Broadband (FTTP) Fibre 1 (FTTP) Unlimited Fibre 1 (FTTP) per month with Line Rental per month with Line Rental per month without Line Rental per month without Line Rental 50 GB Download Usage Unlimited Fibre 2 (FTTP) Unlimited Fibre Office 1 (FTTP) per month with Line Rental 59.00* per month with Business Line Rental per month without Line Rental 72.75* per month without Business Line Rental Unlimited Fibre Office 2 (FTTP) Unlimited Fibre Office 3 (FTTP) 79.00* per month with Business Line Rental 99.00* per month with Business Line Rental 92.75* per month without Business Line Rental * per month without Business Line Rental Phone Lines and Calls Bundles Business Phone Lines and Calls Bundles Line Rental Business Line Rental per month 17.00* per month 1 month contact 1 month contact Pay as you go calls Pay as you go calls Line Rental Plus Business Line Rental Plus per month 23.50* per month 1 month contact 1 month contact Unlimited calls to 01, 02, 03, 0845 & minutes to 01, 02, 03, 0845 & 0870 Zen Broadband & Line Rental Price List Page 2 of 5

3 Call Rates For a full list of our Line Rental call rates visit - For a full list of our Business Line Rental call rates visit - Activation & Connection Charges Activation or Connection Type Transfer Standard Broadband (ADSL) We won t charge you to switch to our Standard Broadband from another supplier Transfer Fibre Broadband (FTTC) Switching to our Fibre Broadband from another supplier New Activation Standard Broadband (ADSL) Activate Standard Broadband on a phone line without an existing Broadband service New Activation Fibre Broadband (FTTC) Broadband Router Delivery 6.95 Phone Line Transfer or Working Line Takeover ordered with Broadband (ADSL or FTTC) Start of a stopped Phone Line when ordered with Broadband (ADSL or FTTC) Phone Line Transfer or Working Line Takeover (Standalone) Start of a stopped line (Standalone) Activate Fibre Broadband on a phone line without an existing Broadband service We won t charge you to switch your phone line from another supplier with Zen Broadband (ADSL or FTTC only). We won t charge you to reactivate an old phone line with Zen Broadband (ADSL or FTTC only) Switching your phone line without Zen Broadband Reactivate an old phone line without Zen Broadband New Phone Line Activation Activating a new phone line Zen Broadband & Line Rental Price List Page 3 of 5

4 Extras & Optional Features Broadband Extras Static IP Address We won t charge you for a single static IP address Additional IP Addresses 0.50* per address per month Additional IP addresses are charged per IP address per month. Available in blocks of 8, 16, 32, 64, 128 or 256 addresses subject to approval. Additional Download Usage 1.52 per GB Extra Download Usage can be purchased in blocks of 1GB, 2GB, 5GB, 10GB, 20GB and 50GB Phone Line Features Last Number Called (1471) Tells you the number that called last and call return Number Withhold Allows you to withhold your number Ring Back 0.18 per use Calls to let you know when engaged number become free Three Way Calling 0.18 per use Speak to two people at the same time Reminder Call 0.18 per use Set an alarm call Caller Display 0.90 per month Displays the telephone number of the caller Caller Waiting & Diversion 2.40 per month Know when another caller is trying to contact you when you're already on a call. Divert calls to another number Call Screening 1.80 per month Anonymous Caller Rejection - you choose to reject call 1571 Answer Phone 1.80 per month Answer Phone Service Call Barring 0.60 per month Bar all calls apart from calls to 999 or 112 Customer Controlled Barring 0.60 per month Control the calls that can be made from your phone and/or bar all incoming calls. Premium and International Barring 0.60 per month Bar calls to International and Premium Rates Zen Broadband & Line Rental Price List Page 4 of 5

5 One-Off Charges We d like to make you aware of the additional charges we might add to your bill. Reason for charge Amendment of an order or appointment Cancellation of an order before 4pm on the day before activation Expedite an order - Standard Broadband (ADSL) Expedite an order - Fibre Broadband (FTTC) Change your order details or activation/appointment date We'll charge you per order item cancelled. Orders cannot be cancelled after 4pm on the day before activation We'll charge you if you want to expedite your activation We'll charge you if you want to expedite your activation Expedite an order - Phone Line We'll charge you if you want to expedite your activation Phone Line Renumber if you want to change your phone number Survey fee Sometimes we'll need to charge you a survey fee. For example Non-standard premises or short duration lines. Supplementary Charge for Short Duration Lines Chargeable in addition to the Survey fee Missed engineer appointment We'll charge you're not in when our engineer visits Move a master socket If you want to move your master phone socket. Includes 1 hour of engineers time Engineer visit charge Up to We'll charge you if we come to your home or office and discover the fault is with your internal wiring or equipment, something you have caused or could have prevented or if there is no fault. The exact cost will be confirmed when booking your appointment. Additional engineer time Per hour or part thereof during normal working day Zen Broadband & Line Rental Price List Page 5 of 5