WIRELESS LANDLINE FEATURES USER GUIDE

Transcription

1 WIRELESS LANDLINE FEATURES USER GUIDE

2 TABLE OF CONTENTS Overview Calling...1. Feature set available with Wireless Landline...1. How to configure your Wireless Landline feature settings...2. MySpark...2. Using Quick Dial Codes...2. Feature Description Automatic Call Back...3. Call Barring...3. Caller Blocking...4. Caller Display...4. Call Diversion/Call Forward...4. Call Divert my number in the event of a power outage...4. Call Waiting...5. Directory Listing...5. Hide My Number...5. Last Number Redial...5. Simultaneous Ring...5. Voic Way Calling...6. Quick Dial Codes Included Features...7. Talker/Advanced Features...7. Connector/Premium Features...8. What else you should know How to check your feature pack...9. How to order a feature pack...9. Power Outages and Availability of Emergency Call Services...9. Support...9.

3 OVERVIEW Wireless Landline is a landline that is delivered over Spark s super-fast 4G network. Simply call Spark to activate your connection, plug in the modem and connect your landline phone to the back of the modem (as shown below in Step 3). STEP ONE Activate your connection Call Spark on to activate your connection. You ll need your Spark Wireless Number which was sent to you by . Your Spark Wireless Number will look like 027XXXXXXX. In most cases, your connection should be activated in just a few minutes, but it can take up to 4 hours. STEP TWO Plug your modem in and power it up For the best connection, put your modem on a windowsill or close to a window. Plug it into a power outlet using the black BLACK cable CABLE provided in the box. Wait 15 seconds for the symbol to light up. This will change from red to blue when you re connected. STEP THREE If you ve ordered Landline connect your home phone Wireless Landline doesn t require you to plug your phone into a jackpoint in the wall. Unplug your home phone from the jackpoint and remove the existing phone cable. There is a new grey GREY phone PHONE cable CABLE in the box to connect your phone to the modem. Plug one end of this into your phone. Next, plug the other end into the GREY PORT on the back of the modem. If you don t see the light change from red to blue, turn your modem off and on again to activate your connection. Great! You re connected! You will now hear a dial tone and be able to make and receive calls like normal. If you can t hear a dial tone, turn your modem off and on again to activate your connection. Then you re good to go. You re done make a call! If you have multiple cordless phones in your home these will continue to work. Calling With a Wireless Landline you can make and receive calls as you normally would on your standard copper landline. Feature set available with Wireless Landline You can choose from three feature packs below. STANDARD FEATURE PACK Included free TALKER/ADVANCED FEATURE PACK All Standard features, plus CONNECTOR/PREMIUM FEATURE PACK All the Talker features, plus Automatic Call Back Call Barring Simultaneous Ring Caller Display Caller Blocking Voic Directory Listing Hide My Number Last Number Redial Call Diversion Call Waiting 3-Way Calling 1.

4 How to configure your Wireless Landline feature settings Some of the Wireless Landline features require you to enable them. For example, you can specify which number you would like your incoming calls to be diverted to. You can also activate or disable the features and change the settings in MySpark or by using quick dial codes (see page 7 of this guide). MySpark You can see your current settings by logging in to MySpark spark.co.nz/myspark Note: The Simultaneous Ring feature must be setup and managed via MySpark. There are no quick dial codes that can be used to setup and activate this feature. Using Quick Dial Codes A quick dial code is a short numeric code that you can enter into your phone to configure some features To use a quick dial code: 1. Dial the appropriate code on the phone followed by the # key. These are listed on page 7 of this guide. 2. Listen to the prompt and enter any additional values that may be required. For example, to hide your number, press *26#. You ll then hear an automated message: Your calling line ID blocking service is now set to hide your identity. Thank you. 2.

5 FEATURE DESCRIPTIONS Automatic Call Back With this feature, you can call back the last person who called you, whether or not the call was answered, using a quick dial code: *69# or 1469#. Note: Call Back will fail if the calling number is unavailable or withheld/restricted. Call Barring You can restrict outgoing calls from your phone to stop anyone making chargeable calls from home. The Call Barring options include: All calls allowed. Don t allow calls to National, Mobile, International or 0900 numbers. Don t allow calls to International numbers. Don t allow calls to Mobile, International or 0900 numbers. Don t allow calls to 0900 numbers. Note: Only one option/setting can be selected at a time. You can control your Call Barring using a quick dial code (please see page 7 of this guide), followed by the profile number between (0-4, as per the below table) and the 4-digit PIN code. The default pin is You may choose to change your PIN code via MySpark. Note: If an incorrect PIN is entered 10 consecutive times, Call Barring activation and deactivation will be locked for 5 minutes. You can reset your PIN via MySpark. PROFILE NUMBER PROFILE NAME PROFILE DESCRIPTION 0 All calls allowed No call restrictions applied. 1 Only allow calls to local numbers National, International, mobile, 0900, directory assistance (018 & 0172) and audio conference (0830xy) calls are barred. All other calls including but not limited to local, 0800, quick dial codes, voic , and emergency services are allowed. 2 Don t allow calls to International numbers Only International and International directory assistance (0172) calls are barred. All other calls including but not limited to National, National directory assistance (018), mobile, local, 0800, 0900, quick dial codes, voic , audio conference (0830xy) and emergency services are allowed. 3 Don t allow calls to Mobile, International or 0900 numbers Only mobile, International, International directory Assistance and 0900 calls are barred. All other calls including but not limited to National, directory assistance (018) local, 0800, quick dial codes, voice mail, audio conference ( 0830x) and emergency services are allowed. 4 Don t allow calls to 0900 numbers Only 0900 calls are barred. All other calls including but not limited to International, National, directory assistance, local, 0800, quick dial codes, voic , audio conference, and emergency services are allowed. 3.

6 To activate Call Barring, please dial *80 (or 1480), followed by one of the profiles (0-4), PIN code and the # key. For example, to block all International calls, dial * #. Dial *80 (or 1480), 0 and PIN followed by the # key to disable Call Barring, i.e. to activate all calls allowed profile. For example, * #. Make sure you remember to activate barring again if you later wish to bar calls. Note: Call Barring will impact your Divert my Number feature when unreachable, Call Diversion, and Simultaneous Ring services if these services are configured with the destinations that are blocked by the Call Barring feature. For example, if you set up Call Barring to block mobile numbers, your simultaneous ring to a mobile number will be blocked as well. Call Blocking With this feature, you can select via MySpark the following Call Blocking options: Block all incoming calls. Block all incoming private calls. Block all incoming calls with unavailable number. Block all incoming calls, excluding specific phone numbers (up to five numbers). Block only specific phone numbers (up to five numbers). Caller Display With Caller Display, you can see the phone number of the person calling you before you answer. This feature has no user control option and requires a capable phone with caller ID display screen. Call Diversion/Call Forward Call Diversion gives you the ability to divert your incoming calls to somewhere else, be it to another mobile, another landline or even overseas number. There are four ways you can do this: Immediate Call Diversion all your calls go to the number you ve chosen; Call Diversion if not answered the call goes to your phone first. If there s no reply after preconfigured time, your call will diverted to another number; Call Diversion if busy calls are only diverted if the phone is busy. Selective Call Diversion only divert calls from selected numbers you have chosen. You can specify up to 12 numbers, so when you receive calls from any of these numbers the call will be diverted. You can also choose to divert calls from private numbers or when the calling number is unavailable. You can control your Call Diversion setting via MySpark or by dialing the quick dial codes below. To activate Immediate Call Diversion and set up the destination number, dial *17# or 1417#. Dial #17# or 1517# to disable it. To activate Call Diversion if not answered and set up the destination number, dial *16# or 1416#. Dial #16# or 1516# to disable it. To activate Call Diversion if busy and set up the destination number, dial *15# or 1415#. Dial #15# or 1515# to disable it. To activate selective Call Diversion, dial #76# or 1576#. Dial #77# or 1577# to disable it. Before you can invoke Call Diversion Selective, you need to set up your selection criteria via MySpark, i.e. you need to specify the numbers from which you want to divert the calls, and the destination for the diverted calls. Call Divert my number in the event of a power outage This feature allows for configuring a destination (for example, a mobile) where a call should be redirected when your Wireless Landline phone is unreachable due to the event of a power or network outage. You can configure the unreachable destination and activate the feature via MySpark. You can also configure the feature by pressing *94# (or 1494#) on your phone, you will be prompted for the destination to divert your number. You can turn this feature off by pressing #94# (or 1594#) on your phone. 4.

7 Call Waiting Call Waiting lets you know when someone is calling while you re on a call. If your Call Waiting service is turned on and you receive a call while you are on another call, you will be notified by a series of audible beeps and the calling number will be displayed on your phone screen (if your phone is capable of Call Waiting CLI display). To drop the first call before answering the second call, just hang-up (using the flash button) and you will be connected to the second call. To answer the second call without dropping the first call, just press the switch hook or flash button and 2 on your phone to place the first party on hold. To toggle between calls, simply press switch hook or flash button and 2. Note: To answer the waiting call or toggle between calls, press hook or flash button. You can enable or disable this feature via MySpark or by using a quick dial code (see page 7 of this guide). If you do not wish to be interrupted, you can disable the feature permanently by dialing #43# (or 1543#) from your phone or for the next call only by dialing *70 (or 1470) followed by the number you want to call. To turn on the feature after you disabled it permanently, dial *43# (or 1443#). Directory Listing Directory Listing allows you to list your phone number in the White Pages. Your listing will appear in the White Pages, the Internet White Pages, and 018 Directory Assistance. You can also opt for a non-published listing (your number will not be published in the White Pages, but available through 018 Directory Assistance) or a confidential listing so your number information is not available in the White Pages, the Internet White Pages or 018 Directory Assistance. With confidential listing, your number will also be hidden when you ring someone. Hide My Number You have the ability to block your number presentation when you make outbound calls on a permanent basis or per an individual call. Your number will come up as No caller ID or Unknown when you ring someone. You can control this feature using quick dial codes or via MySpark. To withhold your number for one call only, dial 197 (or 0197) followed by the number you are calling. To withhold your number permanently, dial *26# (or 1426#). To override number withhold, dial 196 (or 0196) followed by the number you want to dial. There is no quick dial code to cancel number withhold, you can do this via MySpark. Note: If you applied for Confidential Listing or Permanent Number Withhold at the time of the service installation, you need to ring Spark to cancel Permanent Number Withhold. Last Number Redial You can quickly redial the last number you called using a quick dial code: *28# or 1428#. Note: You can also quickly redial the last number you called using redial button on your phone if your phone supports this function. Simultaneous Ring Incoming calls will ring on your home phone and up to 5 other numbers (including mobile) so you ll never miss a call. The first phone to be answered is connected. For example, calls to your home phone could also be delivered to your mobile phone in case you are not home, so both phones will ring. You can control Simultaneous Ring and configure the additional numbers to ring via MySpark. You can select an option to not ring the alternative numbers if you are already on the phone, i.e. your home phone is busy. Note: The Simultaneous Ring numbers can only be NZ geographic or mobile numbers. Calls answered on non-spark mobiles will have normal call charges applied. For business customers, the call charges for Simultaneous Ring will apply based on the number where the call is answered and your call plan. 5.

8 Voic You have the ability to divert the incoming calls to your voic if you cannot answer the call. If you were using call minder service with your standard copper line, all your voic setting, except for the number of rings before voic answers, will remain the same, including greetings and saved messages. To set the number of rings before voic answers, dial *39# or 1439# from your phone, you will be asked to enter the number of rings. If you are new to this service, you need to set up your voic box: 1. Dial 122 from your Wireless Landline. 2. Enter 1234 (this is the default PIN). 3. Enter a new PIN (Choose Optional PIN on or off). 4. Record your greeting: Callers will hear this. To retrieve your messages from your Wireless Landline: 1. Dial Enter PIN if prompted. 3. Press # - Listen to your message. To retrieve your message from another phone with call minder or voic 1. Dial 122 (mobile call charges may apply). 2. Press ** then enter your mailbox number (your phone number without the 0 for the area code, i.e ). 3. Press #. 4. Enter PIN. 5. Press # to listen to your messages. To retrieve your message from overseas: 1. Dial the International Access Code for the country you re calling from (International call charges may apply). 2. Dial and wait for the message. 3. Enter your mailbox number (your phone number without the 0 for the area code, i.e ). 4. Press #. 5. Enter PIN. 6. Press # - Listen to your messages. To stop sending the call to voic , dial #25# or 1525#. To send all calls to voic , dial *25# or 1425#. To stop sending busy calls to voic , dial #84# or 1584#. To send busy calls to voic , dial *84# or 1484#. To stop sending unanswered calls to voic , dial #85 or To send unanswered calls to voic , dial *85# or 1485#. You can set up the number of rings for the unanswered call timer by dialing *39# or 1439#. Please note that this setting is also used for Call Diversion if not answered. To clear the Voice Message Waiting Indicator on your phone, dial *99# or 1499#. Note: You cannot change number of rings using 122 menu, you need to user quick dial code *39# or 1439# for this. 3-Way Calling 3-Way Calling lets you bring people in three different locations together to share in the same phone call. You can also conference in another party if you are currently on a call. To make a 3-Way call, you need to dial the first person first, and wait for them to answer, then use the switch hook or flash button on your phone to put that person on hold while you contact the other person (in this case the 3rd party/call). Once the third person has answered, press the switch hook or flash button and 3 on your phone. 6.

9 Quick Dial Codes INCLUDED FEATURES Feature Quick dial code Automatic Call Back *69# or 1469# Automatic Call Back Number Deletion #92# or 1492# Call Divert My Number if Unreachable activate and set up the destination number *94# or 1494# Call Divert My Number if Unreachable deactivate #94# or 1594# Call Divert My Number if Unreachable interrogate status *63# or 1563# Hide My Number activate always *26# or 1426# Hide My Number activate per call Hide My Number deactivate per call destination number or destination number destination number or destination number Last Number Redial *28# or 1428# TALKER/ADVANCED FEATURES Feature Call Barring activate Quick dial code *80 (or 1480) + Profile Number +PIN# Call Barring interrogate *81# or 1580# Immediate Call Diversion activate and set up the destination number *17# or 1417# Immediate Call Diversion deactivate #17# or 1517# Immediate Call Diversion status interrogate *21# or 1521# Call Diversion if Busy activate and set up the destination number *15# or 1415# Call Diversion if Busy deactivate #15# or 1515# Call Diversion if Busy status interrogate *67# or 1567# Call Diversion not Answered activate and set up the destination number *16# or 1416# Call Diversion not Answered deactivate #16# or 1516# Call Diversion not Answered interrogate *61# or 1561# Selective Call Diversion activate #76# or 1576# Selective Call Diversion deactivate #77# or 1577# No answer timer set up/number of rings (shared with call diversion timer) *39# or 1439# Call Waiting activate *43# or 1443# Call Waiting deactivate #43# or 1543# Call Waiting cancel for your next call only. *70 or 1470 followed by the destination number. Call Waiting status interrogate *42# or 1542# 7.

10 CONNECTOR/PREMIUM FEATURES Feature Quick dial code Voic Retrieve voice messages Send all calls *25# or 1425# Stop sending all calls #25# or 1525# Send busy calls *84# or 1484# Stop sending busy calls #84# or 1584# Send unanswered calls *85# or 1485# Stop sending unanswered calls #85# or 1585# No answer timer set up/number of rings (shared with call diversion timer) *39# or 1439# Clear voice message waiting indicator *99# or 1499# 8.

11 WHAT ELSE YOU SHOULD KNOW How to check your feature pack You can check your current feature pack and the feature settings via MySpark spark.co.nz/myspark How to order a feature pack Wireless Landline service includes several features for free. You can upgrade to the Talker/Advanced or Connector/ Premium feature packs via MySpark spark.co.nz/myspark Power Outages and Availability of Emergency Call Services Emergency 111 calls will not be possible in the event of a service outage, power failure or disruption. An uninterrupted power source (UPS) is recommended to keep your voice and broadband service working in the event of an expected or unexpected power outage. A suitable UPS can be sourced from Infortek Ltd: infortek.co.nz/index_files/solution_centre.htm Note: For UPS requirements, please call Infortek Call Centre at or go to the Infortek website. We recommend keeping a charged mobile phone for calling during an outage. Support For Voice service faults: Residential Customers Dial 123 from fixed phone or *123 from mobile phone Business Customers Dial 126 from fixed phone Fault service hours are: Monday - Sunday 08:00am to 08:00pm Note: If you experience a problem with your Wireless Landline service, try restarting your Wireless Landline device by turning it on and off. 9.