EMERGENCY FLEXIBLE BACK-UP. Internet packages to support your business

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1 EMERGENCY FLEXIBLE BACK-UP Internet s to support your business

2 EMERGENCY hours 7 days per day 110 Yes Yes For customers who already have an Internet connection, our contracts give more flexibility than other providers. If you want an emergency broadband link, delivered to your office, allowing you to function when your fixed link has failed, invest in Expect EMERGENCY.

3 FLEXIBLE 7-10 working days 3 months Yes Yes As much VoIP, internet browsing, document sharing, video conferencing, downloading and remote working as you can get through on a flexible monthly contract. Don't worry, it's completely unlimited business broadband access when you invest in Expect FLEXIBLE

4 BACK-UP 7-10 working days 12 months Yes Yes We know how important it is to have a static IP address for your devices, so we don t for it. Our business broadband access gives you a very affordable back-up to your primary service, or an alternative network for your VoIP service. Invest in Expect BACK-UP

5 Frequently Asked Questions What do we mean by broadband speeds"? Broadband speeds refers to how quickly you can get information from the Internet to your computer (download speed). How quickly you can send information from your computer to the Internet is known as your upload speed. We measure broadband speeds in Mbps (Megabits per second). Comparison of our Broadband speeds - 7Mbps, 17Mbps and 76Mbps. We offer one specific broadband service: ADSL2+ broadband services provide "up to 17Mbps" download speeds across large parts of the country. ADSL2+ also offers faster upload speeds of up to 1Mbps. What can affect broadband speeds? Although you'll get a maximum download speed for your broadband service, it will be dependent on a range of factors & subject to survey & availability. Speeds can be affected by a number of factors including, but not limited to, the following: The length of your telephone line to your local BT Telephone exchange The quality of the internal telephone wiring in your business The age of your computer or broadband router If you're connected to the broadband router directly or via wireless Number of applications or programmes you are running on your computer The speed of the Web site you're downloading information from The number of people trying to download the same information as you from the same Web site Weather conditions Seasonal decorations e.g. Christmas tree lights Line quality e.g. degradation of your line over may result in a reduction in the broadband speeds you receive. What it means to you? Our ADSL supplier supports Ofcom's Voluntary Code of Practice: Broadband Speeds To ensure customers receive consistent & accurate information, the Ofcom Voluntary Code of Practice: Broadband speeds, was first introduced in A revised version of the Code of Practice was issued in July Here is a brief guide to the core principles of the Code of Practice: 1. Training All of our supplier s staff were made aware of the Code when it was first introduced in June All new staff are informed about the Code of Practice during their induction and further training is planned. All of our supplier s staff are informed of any changes to the Code. 2. Information at the point of sale - All new orders go through the process providing them with what their estimated speeds will be. At which a customer can decide to go through with their order or cancel. 3. Accuracy of information on access line speed provided by ISPs - Our supplier works closely with BT to ensure we have the latest line estimates, offering the latest results from phone and post code data. 4. Managing customers' speed related problems Our suppliers have a robust process for dealing with customer speed issues and make best efforts to ensure we do all we can to maximise possible speeds. 5. Presentation of broadband information on the website Our supplier provides informative product and service articles on their website. We also do not Traffic Shape customers or impose Fair Usage Policies which are adopted with many ISPs. 6. Timescales - Ofcom require the changes to the Code to be implemented quickly. Our service provider will continue to implement the Code where is it relevant to customers. 7. Monitoring compliance with the Code - Ofcom will be investigating the responses by ISPs to the Code and will undertake to monitor compliance, we welcome this approach.

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