1 BEL Business Exchange Line This e-pack user guide provides an overview of your product, identifies common user issues and outlines ways to resolve them.
2 Contents Page Product Introduction Page 3 Common issues Page 4 Contact details and useful links Page 7 Page 2 of 6
3 Product Introduction What is the product? Your business exchange line (BEL) product allows you to make and receive calls, plus a whole host of other features that you can choose to add to your line. Check out these great features - designed to get you connected, and keep you connected. Call divert - divert a call from your landline to another number (e.g. your mobile). Call waiting - if you re on a call, a beep will tell you when another caller is trying to get through. Reminder call - you set it, we ll never forget it. Caller display - if your phone has a display, we ll show you the caller s number before you answer. Great for prioritising your time. Anonymous call reject - lets you block any withheld numbers. Call back when free - calls you as soon as an engaged line hangs up. Voic - as you d expect, records and stores messages when you re away or on the phone. Call barring - enables you to block certain types of outgoing calls, such as premium rate services, international calls, even mobiles. Withhold number - lets you permanently prevent your number from being revealed. Or you can do that on a call-by-call basis. Product benefits Full range of bundled options - calls are just the beginning. We can offer you a one-stop shop for internet and voice solutions. Industry-leading SLA - we ll make sure we get back to you within two hours and aim to solve any problem within four hours. No hanging about. Page 3 of 6
4 Common Issues Your phone has no dial tone You have a poor quality line, or crackling sound on your phone Your calls are being cut off You are not receiving calls You can t hear the other person, or the other person can t hear you You can t make outgoing calls You can t send or receive faxes You can t process payments on your PDQ machine Before you get in touch, here are some ideas you can try to help resolve the issue. Your phone has no dial tone o Plug in an alternative corded, working phone into your Virgin Media socket - leaving out any splitter devices or extension cables. o If the second phone works fine, it means the first handset is faulty. If it s one of ours, please contact the Faults Team on If not, ask your telecoms supplier about alternatives. Still nothing? o Then use your mobile or another line to call and our team will do their best to help you. We ll get to the bottom of it as soon as possible. You have a poor quality line, or crackling sound on your phone o This could be a fault with your handset - plug in an alternative corded, working phone - leaving out any splitter devices or extension cables. o If the second phone works then the first handset is faulty. If it s one of ours, please contact the Faults Team on If not, ask your telecoms supplier about alternatives. You are not receiving calls o Try plugging the phone directly into the correct socket without any splitters or extension cables. Make sure that the power and the ringer are both on. o Check whether you have Call Divert set up. If you do, cancel the divert and retest. For instructions on how to cancel diverts, please see the user guide. If the problem continues, contact our Faults Team on and we ll get it sorted. o Double check if the bill has been paid - it s surprisingly common for mistakes and confusion to happen around bill payment. Page 4 of 6
5 You can t hear the other person, or the other person can t hear you o It s worth checking the mute button - it could have been switched on by accident. o If not, it could be your handset. Try plugging a different phone directly into the socket, leaving out the splitter. If it works, you just need to replace the first handset. If it s one of ours call and we ll gladly replace it. o If a different handset doesn t work either, call from another line (or your mobile) and we ll do our best to get you connected. You can t make outgoing calls o Is call barring set upon your line? If so, contact Business Customer Services on and we ll lift it. o This could also be a fault with your handset so try a corded known working phone in the same socket (without a splitter). If the second phone works fine, it means the first handset is faulty. If it s one of ours, contact the Faults Team on o If not, ask your telecoms supplier about alternatives. o Double check that your bill has been paid? There may have been some mistake or confusion, so if you need to pay please call selecting the option for billing or customer services. You can t send or receive faxes o If the fault is on a fax line: Plug a working telephone handset direct into the line, leaving out any splitters. Try calling a line that you know is working. If you can dial out and receive calls the fault may be with your fax machine. You can t process payments on your PDQ machine o If the fault is on a PDQ line: If the fault is on a line used for a PDQ machine, first make sure that the PDQ device is the only equipment plugged directly into the line. If it is and payments refuse to process, plug a known working handset direct into the line and try to call out. If you can t dial out the fault may lie with your equipment or payment authoriser. Our 24/7 fault desk will be glad to help on Page 5 of 6
6 How do I stop unwanted, nuisance, malicious or withheld-number calls? o There are three types of unwanted calls you might be receiving: Unsolicited calls - Persistent calls from organisations, offering information you don t want. These calls are more than likely automated competition lines or marketing activity from other companies. Nuisance calls - Excessive amount of wrong numbers or calls at unsociable hours. Malicious calls - A call containing obscene suggestions, personal threats or abusive language. o People making these calls, often withhold their number. How can I stop unsolicited calls? o You ll need to register with the Telephone Preference Service (TPS). This will make sure your phone number isn t made available to organisations that make this type of call. For more information or to register call the TPS registration line on , or go to o For more information about TPS see Telephone Preference Service (TPS). Need help with nuisance or malicious calls? o If you ve been a victim of a nuisance and/or malicious phone call, please contact us (if you rent your phone line from us), or contact your phone line provider. o Note: It may be a criminal offence, under section 43 of the Telecommunications Act 1984, to make a malicious call. Contact details You have a one stop number for all matters relating to your business account Options are as follows: 0 Home queries 1 Business Faults 2 Anything else Useful links TSA/TSR Please select the correct guide from the link below and attach then delete this: literature/ user_guides/business_exchange_lines.aspx Virgin Media Business Limited. Registered Office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP. Registered in England and Wales No Page 6 of 6
Block up to 100% Nuisance Calls Call Guardian Block up to 100% of Nuisance Calls Quick Set-up and User Guide BT8500 Advanced Call Blocker Digital Cordless Phone with Answering Machine PQ RS PQ RS Volume
VoIP Services User Guide Table of Contents Overview of Services 3 Service Numbers 4 Line Services and Codes 5 Voice Mail 12 Overview of Services This guide is about Tera-Byte's VoIP services for residential
Features & Instructions Guide For Your New VoIP Services Coast Communications 349 Damon Rd NE Ocean Shores, WA 98569 Phone: 360-289-2252 Fax: 360-289-2750 Email: email@example.com WELCOME This Guide
Quick Start Guide Introduction Installation Overview Setting up the Ooma Office system in your business is easy. You should have your first extensions up and running in about 20 minutes. Ooma Office blends
Single-User VoIP Service User Manual Version 20080501 Revised 20110202 Table of Contents Table of Contents... 2 Your VoIP Service... 2 Who Should Read this Manual... 2 Basic Features... 2 Optional Features...
User Guide i table of contents iii Getting Started...2 Using the ooma System with a Landline... 2 Landline Provisioning... 2 Basic Calling...4 Verify ooma Service is Working... 4 Placing Calls... 4 Answering
DUALphone 4088 and landline in one handset HD Audio No PC Needed Accounts Handsfree user manual DUALPHONE 4088 USER MANUAL V13 ENGLISH IN THIS USER MANUAL THIS IS HOW THE DUALPHONE WORKS...............................................
Single-User VoIP Service User Manual Version 20090901 Table of Contents Table of Contents...1 Your VoIP Service...2 Who Should Read this Manual...2 Basic Features...2 Optional Features...2 Terminology...2
COX DIGITAL TELEPHONE Everything you need to know about Cox Digital Telephone service. Dear Customer: Thank you for choosing Cox Digital Telephone, provided by Cox Business Services. This handbook explains
Intelligent Network System How to Guides How to.set up a number using Virtual Office V2 Personalising Your Number One of the great features of this application is the ability to have a personalised greeting
BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. A comprehensive guide to setting up and using the many features of BT Cloud Voice, and how they can help you get the very best out of your business. WHAT S
Cisco Linksys SPA 2102 Phone adapter with Router for your Internet calling 1 www.joip.com Home Phone Adapter 1. Introduction... 3 2. Signup... 4 3. Using the Linksys Phone Adapter as an ATA... 6 3. Using
BT Hosted VoIP (Enhanced) User Manual Bringing it all together IT communications support Congratulations, and thank you for choosing BT Hosted VoIP A powerful business phone system at a fraction of the
974CIB_(Rev11-12)ml24.05.06 5/24/06 9:29 PM Page II USER S MANUAL Part 2 AT&T Small Business System Speakerphone with Intercom and Caller ID/Call Waiting 974 For Customer Service Or Product Information,
VoIP User Guide - Setting up your VoIP system from Gradwell dot com VoIP User Guide Author: Communication Arts, for Gradwell Effective from: August 2006 Document version: Edition 2 Gradwell dot com ltd,
Guide to buying Phone Systems How to choose the right Phone System for your business CONTENTS Contents 2 About Computer Weekly 3 About Approved Index 4 Introduction 5 Assessing your needs 5 Key Terms 7
Business VoIP - In the Cloud OPTIONAL ADD-ON Handsets Business Grade Unlimited Local Calls Standard National Calls to Landlines PABX Functionality Voicemail 2 Email Name Display TPG Broadband On-Net Customers
HUMBOLDT STATE UNIVERSITY Telecommunications & Network Services Analog User Guide Humboldt State University owns and operates its own telephone switch, often referred to as a PBX (Private Branch Exchange).
Polycom VVX 500 Business Media Phone User Guide UC Software 4.0.1 December 2011 1725-44535-001 Rev.A Polycom VVX 500 Business Media Phone User Guide Trademark Information POLYCOM, the Polycom Triangles
Save Valuable Time With Call Answering Service Do constant telephone calls prevent you focusing on your business? The single biggest thing that prevents many smaller businesses getting to grips with growth
BellSouth Voice Mail Service for Business BELLSOUTH VOICE MAIL SERVICE FOR BUSINESS Makes traditional answering systems look obsolete Finally here s a messaging service designed especially for business
Setup Guide A guide for the Phone System Administrator Version 7.0, January 2011 Table of Contents Welcome to 8x8 Virtual Office!...3 8x8 Virtual Office Softphone...3 Activate Your 8x8 IP Phones...3 The
User s manual 1070 4-Line small business system with caller ID/call waiting and speakerphone 7 Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important
How to choose the right phone system for your business We like to make it easy for you This guide aims to give you up to date information on the latest systems and features that are currently available
Installation guide 4-Line small business system 1080 with digital answering system and caller ID/call waiting 1070 with caller ID/call waiting 1040 speakerphone Congratulations on purchasing your new AT&T
The Definitive IP PBX Guide Understand what an IP PBX or Hosted VoIP solution can do for your organization and discover the issues that warrant consideration during your decision making process. This comprehensive