YOUR PHONE YOUR WAY. A guide to our call features

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1 YOUR PHONE YOUR WAY A guide to our call features

2 How to use this guide We believe in making life as simple as possible for you. That s why we ve put together this guide to explain how to use your call features. So you can easily add the features you want, like Call Barring, Call Diversion, and Anonymous Call Reject. The actions in the guide feature on the right. To add any of our features to your phone, give our talk team a call on We re here 8am to 8pm Monday to Friday, 8am to 2pm on Saturday and we re always happy to talk to you

3 Permanent Number Hold This feature allows you to withhold your number when you dial out. If you wish to release your number on a call by call basis, just dial 1470 before you dial out. Temporary Number Hold 141 Want to temporarily withhold your number when making a call? Dial 141 before the destination number. You do not need to contact us to activate this service Who called while you were away? To find out your last caller Press 1471 To ring back Press 3 * 1571 If you have any messages you will hear an interrupted dial tone when you pick up your phone. To find out your last caller Press 1571 To ring back Press 3 * Reminder Call Book an alarm call. Ask your phone to ring you at a set time. How to set a call Press 55 time [24hour]. Use the 24 hour clock for example 8.30am is 0830 and 2.30pm is To check the call time Press 55 To cancel Press 55 *A charge will be appled when you press 3 to return a call. Information on our charges can be found on our website. The charge for the call will be at the normal rates.

4 Ringback Know when an engaged number is free. Your phone will ring you when the number you dialled becomes available. Ring back will try the engaged number for up to 45 minutes. How to set up Press 5 when you hear the engaged tone wait for the confirmation message then put your handset down. Answering a ring back Pick up the phone when you hear the special ring remember you dialled out. To check setting Press 37 How to cancel Press 37 Ring back is not available for calls to international destinations, ISDN lines and some multi-line switchboards. Call Sign You can have another number which will have a different ring tone. You can give this number to an elderly relative so you know when they are calling you or you can use it for your teenager s friends so you know when the call is for them. 3 Way Calling Chat to two friends at the same time How to set up Dial the first number, Press Recall, wait for a dial tone, then dial the second phone number and wait for an answer. To talk to the two callers at the same time press Recall 3. To talk to two callers individually press Recall 2. To switch between the two callers, press Recall, wait for the dial tone, then Press 2. How to end the first call only Press Recall wait for dial tone Press 5 How to end the second call only Press Recall wait for dial tone Press 7 To end both calls Hang up

5 Call Diversion Divert your calls to another phone. Codes to divert calls 21 divert all calls 61 divert calls you don t answer within 15 seconds 67 divert calls when your phone is engaged If used in conjunction with Call Barring, switch on Call Diversion first. How to divert your calls Press code phone number to divert to To check your diversions Press code How to cancel Press code Smart Divert Call Diversion with Remote Control. It allows you to control your call diversion from any other phone, all you need is an access number and a pin. Your calls can be diverted to anywhere in the UK, to a mobile and most overseas destinations. Codes to divert calls 21 divert all calls 61 divert calls you don t answer within 15 seconds 67 divert calls when your phone is engaged How to divert your calls Enter the access number wait for dial tone Press code PIN your full phone number including STD phone number to divert to including STD To check your diversions Enter the access number wait for dial tone Press while holding down code PIN your full phone number How to cancel Enter the access number wait for dial tone Press code PIN your full phone number

6 Smart Divert with Bypass number We will give you another number to ensure only selected callers are received on the originally dialled number, even when calls have been diverted. You will be able to give the additional number to callers which will then bypass the diversion and come through to your original number. Call Minder Pick up your messages from any phone anywhere. To access from your phone Press 1571 To listen to your messages Press 1 To change your personal options Press 2 To access from another phone Dial you own phone number when you hear the call minder greeting enter your PIN number Personal options you can change are: how many times the phone rings before answering record your own greeting message change your PIN Call Minder Premier 5+2 Up to 7 separate mailboxes per line which can be assigned to individual family members. Each person will have their own PIN number to access their mailbox. Call Waiting Gently beeps to let you know when someone is trying to get through when you are on another call. You can either put the first caller on hold and speak to the second caller, and/or your first call and speak to the second caller. How to switch on Press 43 Speaking to your 2nd caller Press Recall Returning to your 1st caller Press Recall. Then just hang up when you have finished your call. Checking if it is on Press 43 Switching off Press 43

7 Call Barring Lets you control the calls that can be made and received from your phone. Codes to bar different call types 1 Bars almost all calls, cancelling this option will cancel any other call barring options 2 Bars national, international calls and calls to mobiles 3 Bars international calls 4 Bars all operator connected calls including SMS text messages 5 Bars calls to any number with a * or # in them 6 Not in use 7 Bars Premium rate calls How to bar outgoing calls Press 34 code For example 347 will bar premium rate calls To cancel Press 34 code PIN To check what you have barred Press 34 For example 347 your PIN number will cancel the call barring on premium rate calls Calls that are never barred 999 emergency services 0800 free numbers 112 emergency services 0500 free numbers How to bar all incoming calls Press 261 To cancel Press 261 To check barring is in place Press 261 Caller Display With the appropriate phone this tool allows you to see who is calling you as the phone is ringing. In some circumstances the number is unavailable to display, for example if the caller withholds their number.

8 Choose to Refuse You can choose who you speak to. Put a stop to unwanted calls by preventing them getting through to you. You can block up to 10 numbers. Callers whose calls are rejected will hear an announcement stating their call has not been accepted. How to bar the last call you answered Dial you will be asked to Press to confirm you want to stop calls from that number being received. This number will then be barred in future. How to add or delete numbers from your barred list and change your PIN Dial and enter your PIN, you will then be given a few options: To add a number to Choose to Refuse Enter the phone number you wish to bar, including the area STD code, Press at the end of the number. To review your barred calls list This option will tell you the numbers and date they were barred, it will also allow you to delete a number from your barred list. To change your PIN Select this option to change your PIN. Some numbers are not allowed if they are in obvious patterns such as 3333 or Anonymous Call Reject You can choose not to receive calls from people who withhold their number. How to set up Press 227 To check your set up Press 227 How to cancel Press 227 For more information or to add any of our features to your phone, give our talk team a call on Southern Electric is a trading name of SSE Energy Supply Limited which is a member of the SSE Group. The Registered Office of SSE Energy Supply Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Registered in England & Wales No

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