This is a guide to the Vodafone Red Network. This is how to get started

Size: px
Start display at page:

Download "This is a guide to the Vodafone Red Network. This is how to get started"

Transcription

1 This is a guide to the Vodafone Red Network This is how to get started Welcome to the Red Network. This uses the latest technology to help us provide your business with faster response times and an even better level of service. Now that your business services have been migrated to the Red Network, we just need to get your previous features set up again. It s easy follow the instructions in this guide and you ll be up and running in no time. My Account Make payments, add or delete services, check your usage and more with My Account. 2 Business phone features Get instructions on how to set up your previous phone features or add new ones. 2 Voic 2 Call waiting 3 Call diversion 3 Business caller display 4 Multi call 4 Audio conference 4 Call control 5 Call transfer 5 Line link 5 Fax line 5 Wiring and maintenance 6 Things to remember 6 Service and support Need help? Check out who to call or where to go online for all your questions. 6 1

2 My Account Setting up your business phone features You can add or remove the following features at any time just log in to My Account to set up the ones you need. You ll find the complete list of phone features and up-to-date pricing at vodafone.co.nz. It s easy to manage your account online just log in to My Account at vodafone.co.nz/myaccount Here you can: access your account details add and remove phone features update your contact details make payments check your internet and calling usage keep an eye on your toll calls add PC protection add SKY and MYSKY HDi to your account double your data view your monthly bills, and much more Once your business services have been migrated to the Red Network, you may need to set up some of your phone features again. It s easy - just follow these instructions. Voic Never miss a call let voic take a message for you when you can t get to the phone. If you hear a series of fast beeps when you pick up the phone, this means you have a new voice message or you have not set up your voic . To open your mailbox for the first time Dial *61 from your Vodafone fixed landline to access the voice You will be asked to enter your temporary PIN (this is on the you received) followed by # When prompted enter a new four digit PIN and then press # You will then be prompted to confirm your new PIN Then follow the voice prompts to set up your mailbox This will include recording your Name greeting for your mailbox Once you ve set up your mailbox, you ll be able to listen to your messages, record or change your Busy and No Answer greetings, and change your PIN and Name greeting by following the instructions below. To listen to your messages: You can check your messages from any phone. From your landline: Dial *61 from your landline Enter your PIN followed by # Press 1 to listen to your messages Follow the voice prompts to set up your mailboxes Setting up your Busy or No Answer greeting This is the greeting callers will hear when you can t answer the phone. You can choose our standard greeting or record your own and change it as often as you like from the main menu. To record or change your Busy or No Answer greeting Dial *61 from your Vodafone fixed landline to access the voice In the Messaging Menu Press 2 to access the Busy greeting menu In the Busy greeting menu Press 1 to record a new Busy greeting Press 2 to listen to the current Busy greeting Press 3 to change to the default Busy greeting Press * to return to the main voic menu Press # to repeat the menu No Answer greeting Dial *61 from your Vodafone fixed landline to access the voice In the Messaging Menu Press 3 to access the No Answer greeting In the No Answer greeting menu Press 1 to record a new No Answer greeting Press 2 to listen to the current No Answer greeting Press 3 to change to the default No Answer greeting Press * to return to the main voic menu Press # to repeat menu 2

3 To choose your PIN You can change your PIN at any time. It must be four digits and can t be the last four digits of your phone number. Dial *62 from your Vodafone landline to access the main menu Press 8 to change your PIN Enter a new PIN followed by the # key and confirm your new PIN When prompted, re-enter your new PIN and press # To record your mailbox name (this is the name you hear when you access your mailbox) Dial *62 from your Vodafone landline Press 3 to access the name greeting menu In the name greeting menu Press 1 to record your name Press 2 to listen to your current recording Press 3 to delete your name Press * to return to the main menu Press # to repeat the menu To change the number of rings before voic activates Press *610 and follow the voice prompts From another phone Dial 0800VFMAIL or to access the main voice Enter your area code without the 0 followed by your phone number e.g Enter your PIN followed by # Press 1 for the voice Press 1 to listen to your messages If you re calling from outside the local calling area or from a mobile phone, applicable call charges apply To access your voic from overseas Dial and follow the instructions to access your voic International calling charges apply Call waiting See when someone is trying to call you while you re already on a call. To use this feature, you just need a touchtone phone You will hear four beeps when someone calls you while you re on another call, but you ll have longer than this to answer the second call The second caller simply hears a ringing tone and will usually keep holding for six to eight rings Just press the flash or recall button on your phone to talk to the second caller To return to the first caller, press the flash or recall button again If you use the flash or recall button on your phone to move between calls you won t lose a caller by mistake Call waiting works really well when combined with voic because you can choose to accept a second call or let it go through to your voic to take a message. Suspending call waiting You can suspend call waiting if you need to make an important call and don t want to be interrupted or when you re about to use dial up internet. To suspend call waiting for one call, lift the handset and dial *70 To permanently cancel call waiting lift handset and dial #43 Then dial your number When you complete your call, dial *43 and call waiting will be automatically reactivated Call diversion Forward incoming calls to an alternative mobile or landline number. Activating a diversion from your phone Dial the assigned access code for the type of call diversion you would like to activate (see below) Enter the phone number to which calls will be forwarded The voice prompt will confirm it has been activated Access codes to activate *72 Call diversion: always all calls to your phone go straight to the alternative number you want your calls diverted to *90 Call diversion: busy when your phone is busy, calls are diverted to an alternative number *92 Call diversion: no answer your phone will ring eight times before a message tells the caller that they ll be put through to the alternative number Deactivate call diversion Dial the assigned access code for the type of call diversion you wish to deactivate (see below) The service is now inactive The voice prompt will confirm it has been deactivated Access codes to deactivate *73 Call diversion: always *91 Call diversion: busy *93 Call diversion: no answer Charges and restrictions Calling charges apply if you divert your calls to a mobile number or another phone outside your local calling area, unless you re signed up to one of our monthly fee calling plans You won t be able to have a fax line and call diversion on the same phone line 3

4 Remote call diversion Activate your call diversion when you re away on business. Dial 0800VFMAIL or to access the main menu Enter your area code without the 0, followed by your telephone number e.g Enter your four digit PIN then press # Press 4 for call diversion options Press 1 to activate a number already set up Press 2 to deactivate call diversion Press 3 to change the call divert destination number and enter the new number then press # (to activate this number press 1) If you re calling from outside the local calling area or from a mobile phone, applicable call charges apply If you re calling from overseas Dial and follow the normal call diversion steps International calling charges apply Business caller display See who s calling before you answer and keep track of who has called. To use this feature, you just need a compatible telephone or a caller display unit, which plugs into your phone and jackpoint If the caller stays on the phone so that it rings at least twice, the phone or display unit will keep a record of all the people who have called you In some situations, caller display won t be able to show a caller s number for instance, if they are calling from overseas, a payphone or certain types of mobile phones Blocking your number To block your ID when making a call, lift the handset and dial *67 followed by the phone number of the person you want to call don t wait for a dial tone To block your ID permanently, lift the handset, dial *31 and hang up To unblock your ID, lift the handset, dial *32 and hang up Multi call Get people in three different locations to share the same phone call. Multi call is available in most areas and you just need a touchtone phone to use it If you exit a multi call your charges will continue until the other callers hang up To connect to multi call Dial the second location and wait for them to answer Press the recall or flash button on your phone you ll hear the engaged tone and then the normal dial tone Dial the third location followed by # When the third person answers you may talk privately before you press the recall or flash button to connect all three calls If the third person doesn t reply or is engaged, press the recall or flash button to go back to the original call To disconnect a multi call Simply hang up or ask one of the callers to hang up if their part of the call is finished To disconnect the third caller while keeping the original call going, press the recall or flash button briefly If you hang up all callers will be disconnected Audio conference Speak to up to twenty people in different locations on the same call. Meeting participants dial in from any phone, anywhere in the world To set up an audio conference Visit the mobile services page at vodafone.co.nz/business and use the audio conference set-up tool to set up your conference room Once you re set up, we will further instructions to you 4

5 Call control Control who can make chargeable calls. When call control is activated, you won t be able to make chargeable calls (including calls made to outside your calling area, 0900 services or mobile phone calls) from your phone unless you enter your PIN first The four digit PIN is the same as your phone PIN if you want to change it, just call us or log in to My Account Call control does not prevent incoming collect or transfer charge calls You will still be able to make calls to 111 emergency services To turn call control on Dial *37, followed by your four digit PIN, then press # Wait for the confirmation tone (long-short-long) Hang up To turn call control off so that you can make a chargeable call Dial *47, followed by your four digit PIN, then press # Wait for the confirmation tone (long-short-long) Hang up Lift the handset and dial the chargeable number Turn call control on again when you have finished your chargeable call Call transfer Redirect an existing call to another phone or extension. When the call is connected, press the flash or redial button to put the call on hold Dial the second number and, once connected, press flash or redial, then press 4 The person you called originally should then be connected to the third party and your line disconnected If you transfer a call that is outside your calling plan, charges will apply (even if you are not on the call) Line link Redirect your phone number when you move locations. You can redirect calls from your business landline to another number of your choice it could be another landline, a pager service or an alternative local access network provider We can usually set up line link within 24 hours This service may not be available in some areas due to network constraints or incompatibility with other products or services Please call us on free from you mobile on 888 for more information. Fax line Put your phone and fax on the same line with different telephone numbers and ringtones for each, so that you can differentiate between fax and voice calls. We give you a separate number and ringtone for your fax machine Your fax machine then recognises the ring and accepts the fax message The usual local, national and international charges apply for all outgoing calls Restrictions Fax lines are not available in all areas You won t be able to make a phone call and send a fax at the same time You can t have a fax line and call diversion on the same phone line What you need You will need a compatible fax machine for your fax line you can find one at any major retailer 5

6 Wiring and maintenance This is an insurance maintenance service. So if there are general wear and tear problems with your building s internal wiring or sockets that cause a fault, then this monthly service will cover all repair costs. If a service issue is found in your building wiring or jackpoint, all reasonable charges will be covered. Any repairs requested that are not covered by internal wiring will be charged on a time and materials basis. What to do if there s a problem If you have a service issue, please first check that your equipment is operating correctly. If you re still having problems and need our technician to repair the wiring fault, please call our business customer services on As your telephone equipment is not covered by this service, we recommend that you speak to your equipment vendor or supplier about a maintenance contract. These are things to remember You can add or remove features any time by logging in to My Account You need to have a Vodafone business landline and calling account to purchase our business phone features Sometimes these features may be limited or unavailable due to network constraints or incompatibility with other products and services if this applies to you, we will get in touch to talk to you about alternatives If you want to cancel any of your business phone features, please let us know before the end of the month as business phone features are charged by the calendar month Service and support If you need help or information about your business phone or services, here s how you can get to it quickly. Online You can go to vodafone.co.nz/help any time of the day or night. Just type your question or keywords into the Help & Support box and you ll be directed to the right place. Phone Our Business Service Centre is here to help you with any questions about your account, so give us a call on if you can t find what you re looking for online. Hours of support The business team is available to help you 24 hours a day, seven days a week. Go to vodafone.co.nz/business to find other ways we can help make business a bit easier. 6

Cox Digital Telephone Quick Guide

Cox Digital Telephone Quick Guide Cox Digital Telephone Quick Guide Managing Your Calls Voice Mail Phone Tools Quick Reference Guides 2010 CoxCom, Inc. dba Cox Communications Arizona. All rights reserved. Welcome People love choices. Digital

More information

WIRELESS LANDLINE FEATURES USER GUIDE

WIRELESS LANDLINE FEATURES USER GUIDE WIRELESS LANDLINE FEATURES USER GUIDE TABLE OF CONTENTS Overview Calling...1. Feature set available with Wireless Landline...1. How to configure your Wireless Landline feature settings...2. MySpark...2.

More information

Note: You will not be notified when or how many calls have been rejected.

Note: You will not be notified when or how many calls have been rejected. Anonymous Call Rejection When you ve turned this service on, any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls. All

More information

Your Optus Local Access Telephony User Guide.

Your Optus Local Access Telephony User Guide. Your Optus Local Access Telephony User Guide. Full of handy hints. P/N 202-10819-02 4114645E 04/11 4114645E 0411 166323.indd 1 Welcome It s great to have you with us and we ll certainly do all we can to

More information

HPUG_1014. Shaw Home Phone. User Guide

HPUG_1014. Shaw Home Phone. User Guide HPUG_1014 Shaw Home Phone. User Guide Hello. Welcome to the wonderful world of Shaw Home Phone. This tiny book tells you every detail you need to know to use all of your new phone features like a superstar.

More information

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference

More information

WHAT ELSE CAN YOUR HOME PHONE DO?

WHAT ELSE CAN YOUR HOME PHONE DO? visit a Telstra store 13 2200 telstra.com/home-phone WHAT ELSE CAN YOUR HOME PHONE DO? Everything you need to know about the features that make your home phone more helpful, flexible and useful C020 FEB16

More information

CALL MANAGEMENT SERVICES. User Guide. 1 888 télébec telebec.com

CALL MANAGEMENT SERVICES. User Guide. 1 888 télébec telebec.com CALL MANAGEMENT SERVICES User Guide 888 télébec telebec.com QUICK REFERENCE Télébec Call Management Services - Important Codes Service Activation Cancellation Call Blocking 6 7 Call Forwarding 7 2 7 3

More information

Reject calls from callers who block their Caller ID information so their calls don't even ring on your line.

Reject calls from callers who block their Caller ID information so their calls don't even ring on your line. Anonymous Call Rejection Reject calls from callers who block their Caller ID information so their calls don't even ring on your line. TO ACTIVATE ANONYMOUS CALL REJECTION 1. 2. Press *77 (on a rotary phone,

More information

Business Phone Service. Calling Features & Instruction Guide

Business Phone Service. Calling Features & Instruction Guide Business Phone Service Calling Features & Instruction Guide HUNTING Hunting is a system that routes phone calls through your phone lines until an idle line is found. CALLER ID PER CALL BLOCKING (67) Pressing

More information

With Fibre Landline service, you make and receive calls on your phone as you normally would on your PSTN line

With Fibre Landline service, you make and receive calls on your phone as you normally would on your PSTN line SPARK FIBRE LANDLINE SMART FEATURES USER GUIDE SERVICE OVERVIEW Fibre Landline is delivered together with broadband over the same fibre access to your home. The Fibre Landline service can be integrated

More information

SPEAK TELEPHONY MANUAL

SPEAK TELEPHONY MANUAL SPEAK TELEPHONY MANUAL telephony instruction manual contents Eftel speak has a great range of telephony options available to tailor your phone service to your needs and requirements. Eftel provides you

More information

BUSINESSLINE FEATURES USER GUIDE. Do more with your business phone

BUSINESSLINE FEATURES USER GUIDE. Do more with your business phone BUSINESSLINE FEATURES USER GUIDE Do more with your business phone WELCOME TO TELSTRA BUSINESSLINE FEATURES Telstra BusinessLine Features are the smart way to manage your calls and stay connected to your

More information

Contents. WOW! Phone Reference Guide

Contents. WOW! Phone Reference Guide WOW! Phone Reference Guide Intro to WOW! Phone P-1 WOW! Phone Features P-1 Call Waiting P-1 Call Forwarding P-1 3-Way Calling P-1 Call Return P-1 Anonymous Call Rejection P-2 Caller ID P-2 Caller ID Block

More information

Getting Started 2. How to Use Voice Mail 4

Getting Started 2. How to Use Voice Mail 4 Getting Started 2 How to Use Voice Mail 4 Voice Mail Messages 4 Retrieving Voice Mail Messages 4 Reply to a Voice Mail Message 5 Listening Options 5 Forward a Voice Mail Message 6 Record and Send a Voice

More information

VIP (Traditional) Home Phone Calling Features

VIP (Traditional) Home Phone Calling Features VIP (Traditional) Home Phone Calling Features This document details each calling feature and its usage. Please note that this document applies only to our VIP Home Phone service for Kitchener-Waterloo,

More information

Home & Business Phone. Features User Guide

Home & Business Phone. Features User Guide Home & Business Phone Features User Guide 1 Welcome to ACN s Home and Business Phone Features This guide will help you use your phone features and discover what they can do for you. You now have some great

More information

User Guide. Centrex. A step by step start up

User Guide. Centrex. A step by step start up User Guide Centrex A step by step start up Spark Centrex User Guide A step by step start up 1 Welcome to your Centrex phone Congratulations! You are now using the Centrex service from Spark. Centrex has

More information

SPARK CALL MINDER GUIDELINES. spark.co.nz

SPARK CALL MINDER GUIDELINES. spark.co.nz SPARK CALL MINDER GUIDELINES spark.co.nz How does it work? Whenever you can t answer calls your Call Minder will answer & callers can listen to your greeting and leave a message in your mailbox. Using

More information

RESIDENTIAL PHONE FEATURES

RESIDENTIAL PHONE FEATURES RESIDENTIAL PHONE FEATURES User Guide Athens-Dec 9/10 Caller ID The Telephone display screen will show you the caller s name and telephone number, usually after the first complete ring. The service also

More information

For customers in AL, FL, GA, SC, TN. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPG.U.1303.O

For customers in AL, FL, GA, SC, TN. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPG.U.1303.O wowforbusiness.com Business Services PHONE FEATURES User Guide BPG.U.0.O ANONYMOUS CALL REJECTION. It s easy to activate and start blocking anonymous calls. Simply lift the receiver and press *.. When

More information

Guide to Your Telephone Service

Guide to Your Telephone Service Guide to Your Telephone Service OPTIONS AND FEATURES AVAILABLE WITH EPLUS BROADBAND TELEPHONE SERVICE 422-7500 Table of Contents Included in this guide is a comprehensive list of features and services

More information

BP_UserGuide_0113. Business Phone User Guide

BP_UserGuide_0113. Business Phone User Guide BP_UserGuide_0113 Business Phone User Guide Contents Welcome to Shaw Business Phone 2 Voicemail 6 Call Forward 7 Call Forward Busy 8 Call Forward No Answer 9 Call Waiting 10 Multi-line Hunting 12 Call

More information

Bringing value back to voice. Your Guide to Broadband for Business

Bringing value back to voice. Your Guide to Broadband for Business BROADBAND FOR BUSINESS Bringing value back to voice. Your Guide to Broadband for Business TELEPHONE Service 1 Business Phone Services from LUS Fiber connect you to affordability and opportunity. You re

More information

YOUR HOME PHONE. Horry Telephone Cooperative, Inc.

YOUR HOME PHONE. Horry Telephone Cooperative, Inc. YOUR HOME PHONE Horry Telephone Cooperative, Inc. CONTENTS Calling Features Anonymous Call Rejection page 4 Automatic Busy Redial page 4 Automatic Call Return page 5 Call Forwarding page 6 Call Forwarding

More information

All Rights Reserved. Release 5.5, October 2008

All Rights Reserved. Release 5.5, October 2008 All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from IDT/Net2Phone is strictly

More information

Welcome to Cogeco Business Digital Phone Service

Welcome to Cogeco Business Digital Phone Service Welcome Welcome to Cogeco Business Digital Phone Service Congratulations on choosing Cogeco Business Digital Phone Service. 1 Your decision to subscribe to our digital quality phone service is a smart

More information

BT Calling Features User Guide. Make more of your phone

BT Calling Features User Guide. Make more of your phone BT Calling Features User Guide Make more of your phone Index Page Never miss another call 2/3 Call Diversion Call Waiting Ring Back 1471 BT Answer 1571 Keep in control of your calls 4/5 Call Barring Anonymous

More information

Home Phone Features User Guide

Home Phone Features User Guide Home Phone Features User Guide You re sure when it s Sears Connect. TM Connect to the important things in life Sears Connect home phone service is a great way to stay connected to the important things

More information

COMCAST DIGITAL VOICE USER GUIDE

COMCAST DIGITAL VOICE USER GUIDE COMCAST DIGITAL VOICE USER GUIDE WELCOME TO COMCAST DIGITAL VOICE Go ahead. Pick up your phone. Call your neighbor. Your best friend across the country. Or your cousin in Europe. Now that you have Comcast

More information

ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE

ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE USING YOUR NEW FEATURES ACN customers can select from a variety of calling features each designed

More information

All Rights Reserved. Release 5.6, March 2009

All Rights Reserved. Release 5.6, March 2009 All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from IDT/Net2Phone is strictly

More information

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGS.U.1506.R

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGS.U.1506.R wowforbusiness.com Business Services PHONE FEATURES User Guide BPGS.U.1506.R Anonymous Call Rejection 1. It s easy to activate and start blocking anonymous calls. Simply lift the receiver and press *77.

More information

Home Phone Quick Start Guide. Review these helpful instructions to understand your Midco home phone service and its many convenient features.

Home Phone Quick Start Guide. Review these helpful instructions to understand your Midco home phone service and its many convenient features. Home Phone Quick Start Guide Review these helpful instructions to understand your Midco home phone service and its many convenient features. 1 Contents Equipment and Features.......................................................

More information

For customers in IN, IL, OH, MI. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGM.U.1506.R

For customers in IN, IL, OH, MI. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGM.U.1506.R wowforbusiness.com Business Services PHONE FEATURES User Guide BPGM.U.1506.R Anonymous Call Rejection 1. It s easy to activate and start blocking anonymous calls. Simply lift the receiver and press *77.

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

Address Book. Store all of your contacts in your online Address Book.

Address Book. Store all of your contacts in your online Address Book. Contents Address Book 4 Anonymous Call Rejection 5 Call Block 5 Call Forward 6-7 Call Logs 7 Call Return 7 Call Waiting 8 Caller ID 9 Do Not Disturb 10 Find Me 11 Outbound Caller ID Block 9 Selective Call

More information

BP_UserGuide_1113. Business Phone User Guide

BP_UserGuide_1113. Business Phone User Guide BP_UserGuide_1113 Business Phone User Guide Contents Welcome to Shaw Business Phone 2 Voicemail 6 Call Forward 7 Call Forward Busy 8 Call Forward No Answer 9 Call Waiting 10 Multi-line Hunting 12 Call

More information

To activate Anonymous Call Rejection: 1. Lift the receiver and listen for dial tone. 2. Dial *77. 3. Listen for confirmation tone, hang up.

To activate Anonymous Call Rejection: 1. Lift the receiver and listen for dial tone. 2. Dial *77. 3. Listen for confirmation tone, hang up. Anonymous Call Rejection Anonymous Call Rejection allows a customer to deny any calls from ringing the line if the calling party has blocked the identification number. The calling party receives a message

More information

Make more of your phone

Make more of your phone Make more of your phone YOUR GUIDE TO BT CALLING FEATURES Never miss another call Call Diversion* Lets you divert your calls to another number when you re away from your phone Call Diversion lets you divert

More information

BT Calling Features User Guide. Make more of your phone

BT Calling Features User Guide. Make more of your phone BT Calling Features User Guide Make more of your phone Never miss another call Call Diversion* Lets you divert your calls to another number when you re away from your phone Call Diversion lets you divert

More information

Home Phone Service Guide calling features and services tips and instructions

Home Phone Service Guide calling features and services tips and instructions Home Phone Service Guide calling features and services tips and instructions Primus Home Phone Service Inside your guide to Primus Home Phone Service Services included with Primus Home Phone Service: 911,

More information

Featureline and Featureline Corporate

Featureline and Featureline Corporate Featureline and Featureline Corporate Site User Guide Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time.

More information

Clear Choice Communications. Digital Voice Services User Guide

Clear Choice Communications. Digital Voice Services User Guide Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call

More information

VoIP Services User Guide

VoIP Services User Guide VoIP Services User Guide Table of Contents Overview of Services 3 Service Numbers 4 Line Services and Codes 5 Voice Mail 12 Overview of Services This guide is about Tera-Byte's VoIP services for residential

More information

/15

/15 888-218-5050 www.ftc-i.net 03/15 A Guide to Using Your Custom Calling Features 3 A Guide to Using Your Custom Calling Features You re going to love the TelePlus SM custom calling features from FTC! Discover

More information

u s e r g u i d e Centrex

u s e r g u i d e Centrex user guide Centrex Welcome to your Centrex phone Congratulations! You are now using the Centrex service from Telecom. Centrex has many practical features to make using the phone easier. This Guide introduces

More information

Verizon Business National Unified Messaging Service Enhanced Service Guide

Verizon Business National Unified Messaging Service Enhanced Service Guide USER GUIDE Voice Verizon Business National Unified Messaging Service Enhanced Service Guide What Is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voicemail system

More information

Telstra HomeLine Features User Guide. More information. The smart way to make your phone work harder for you

Telstra HomeLine Features User Guide. More information. The smart way to make your phone work harder for you More information If you need further assistance with any of these Telstra HomeLine Features, please visit www.telstra.com or call us on 13 2200. The smart way to make your phone work harder for you Trade

More information

ADVANCED AND CUSTOM CALLING FEATURES

ADVANCED AND CUSTOM CALLING FEATURES ADVANCED AND CUSTOM CALLING FEATURES Call Waiting Call Waiting Alert: This feature alerts you of new incoming calls when you are already on a call. You will hear a short beep when the second call is received,

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide * Feature Access Codes *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation

More information

Anonymous Call Rejection

Anonymous Call Rejection Anonymous Call Rejection Don t waste time taking calls you don t want. Anonymous Call Rejection (ACR) allows you to block incoming calls from people who use *67 to block their phone number as well as calls

More information

Home Phone Features Manual Last Update: March 12, 2010

Home Phone Features Manual Last Update: March 12, 2010 Home Phone Features Manual Last Update: March 12, 2010 Table of Contents Introduction... 2 Calling Features Call Display. 3 Call Waiting. 3 Voicemail. 4 Call Return.. 5 3-Way Calling.... 6 Call Forwarding..

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding

More information

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product.

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product. Contents Address Book 4 Anonymous Call Rejection 5 Call Block 5 Call Forward 6-7 Call Hold 7 Call Log 8 Call Return 8 Call Waiting 9 Caller ID 10 Outbound Caller ID Block 10 Outbound Caller ID Deactivation

More information

Digital Home Phone Quick Feature Guide

Digital Home Phone Quick Feature Guide Welcome Make sure you go to the My Digital Home Phone portal to learn how to use various Digital Home Phone features. Visit the Forums section to ask questions about the services and features available

More information

User Guide for VERIZON CENTREXPLUS CUSTOPAK. Telephone Number. Verizon Telephone Number 1.800.837.4966. Switch Type: 5ESS DMS 100 DMS 10 SIP

User Guide for VERIZON CENTREXPLUS CUSTOPAK. Telephone Number. Verizon Telephone Number 1.800.837.4966. Switch Type: 5ESS DMS 100 DMS 10 SIP User Guide for VERIZON CENTREXPLUS CUSTOPAK Telephone Number Verizon Telephone Number 1.800.837.4966 Switch Type: SS 0 Thank You for Selecting the Verizon CentrexPlus CustoPAK Package. 1 TABLE OF CONTENTS

More information

Features & Instructions Guide For Your New VoIP Services

Features & Instructions Guide For Your New VoIP Services Features & Instructions Guide For Your New VoIP Services Coast Communications 349 Damon Rd NE Ocean Shores, WA 98569 Phone: 360-289-2252 Fax: 360-289-2750 Email: sales@coastaccess.com WELCOME This Guide

More information

DO MORE WITH YOUR HOME PHONE

DO MORE WITH YOUR HOME PHONE CALL 13 2200 VISIT A TELSTRA STORE telstra.com/homephone HOME FEATURES USER GUIDE DO MORE WITH YOUR HOME PHONE C020 JAN13 XXXXXXXX PHONE FEATURES THAT MAKE LIFE EASIER Our home features make it easy for

More information

Call Answer Service. User Guide. outside front cover

Call Answer Service. User Guide. outside front cover Call Answer Service User Guide outside front cover 204 225-9999 toll-free Call Answer access number from anywhere in Manitoba 1 866 GET-MSGS toll-free Call Answer access number from anywhere in Canada

More information

WiLine Networks. Phone Feature Guide

WiLine Networks. Phone Feature Guide WiLine Networks Phone Feature Guide Copyright Disclaimer Trademarks and patents Copyright 2009, WiLine Networks All rights reserved. This document may not be copied or otherwise reproduced, in whole or

More information

It s What We Do. Telephone Get Going Guide

It s What We Do. Telephone Get Going Guide It s What We Do. Telephone Get Going Guide Welcome and Introduction Welcome to Astound telephone services brought to you by Astound Broadband! This Get Going Guide will familiarize you with our telephone

More information

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463 VOICE MAIL USER GUIDE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation WS VM-METAS 01/09 Table Of Contents

More information

voicemail fixed line looking after your calls while you re looking after yourself

voicemail fixed line looking after your calls while you re looking after yourself voicemail fixed line looking after your calls while you re looking after yourself welcome to the manx telecom voicemail service The Voicemail messaging service can be activated on your line and provides

More information

Centrex CustoPAK USER GUIDE. Telephone Number. Verizon Telephone Number. Switch Type: 1A 5E DMS 100 EWSD DMS 10

Centrex CustoPAK USER GUIDE. Telephone Number. Verizon Telephone Number. Switch Type: 1A 5E DMS 100 EWSD DMS 10 Centrex CustoPAK USER GUIDE Telephone Number Verizon Telephone Number Switch Type: 1A 5E DMS 100 EWSD DMS 10 Table of Contents Introduction to This Guide... 3 Overview of Your CustoPAK System... 5 Terms

More information

FEATURE & INFORMATION GUIDE

FEATURE & INFORMATION GUIDE FEATURE & INFORMATION GUIDE LOCAL PHONE Windstream is a registered service mark of Windstream Corporation. 2007 WindstreamCorporation WS F&I ENG 07/07 001519 English_F&I_Guide.indd 1-2 7/23/07 4:31:53

More information

Standard Features What it does Price Exc VAT Price Inc VAT Page. Number Withhold Allows you to withhold your number Free Free 2

Standard Features What it does Price Exc VAT Price Inc VAT Page. Number Withhold Allows you to withhold your number Free Free 2 Feature Guide Zen Line Rental Included Features Summary: Standard Features What it does Price Exc VAT Price Inc VAT Page Last Number Called Tells you the number that called last and call return Free Free

More information

Calling FEATURES. User s Guide. Call *123 or 336-463-5022 or visit yadtel.com

Calling FEATURES. User s Guide. Call *123 or 336-463-5022 or visit yadtel.com Calling FEATURES User s Guide Call * or 6-6-50 or visit yadtel.com Table of Contents QUICK REFERENCE GUIDE... KEEP IN TOUCH Call Waiting.... 5 Cancel Call Waiting.... 5 Three-Way Calling.... 6 Usage Sensitive

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation *11

More information

Bristol: (276) 821-6200 Abingdon: (276) 698-3210 Toll Free: 877-835-1272 www.bvu-optinet.com

Bristol: (276) 821-6200 Abingdon: (276) 698-3210 Toll Free: 877-835-1272 www.bvu-optinet.com Bristol: (276) 821-6200 Abingdon: (276) 698-3210 Toll Free: 877-835-1272 www.bvu-optinet.com TABLE OF CONTENTS Contact Information...1 Safety Line...1 Favorite Five...2 Caller ID...2 Call Forwarding...2

More information

Anonymous Call Rejection

Anonymous Call Rejection Contents Anonymous Call Rejection 4 Call Block 5 Call Forward 6-7 Call Return 8 Call Waiting 9 Caller ID 10-11 Do Not Disturb 12 Find Me 13 Selective Call Forwarding 14 Speed Dial 15 Three-Way Calling

More information

Digital Telephone User Guide

Digital Telephone User Guide Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior

More information

VOICE MAIL. Record your name. Your name announcement serves as a label for your mailbox. This can be changed as often as you like.

VOICE MAIL. Record your name. Your name announcement serves as a label for your mailbox. This can be changed as often as you like. VOICE MAIL When you order Home Voice Mail, your representative will tell you how to set-up and enter your mailbox. This varies depending on the type of service you select. The first time you call the Voice

More information

Person Calling dials Main line number First additional number Second additional number

Person Calling dials Main line number First additional number Second additional number Call Waiting While you re on a call, Call Waiting alerts you that you have another incoming call. s If two calls are on a line at one time, anyone calling will receive a busy signal. The Call Waiting beep

More information

TRANS-VIDEO PHONE SERVICE

TRANS-VIDEO PHONE SERVICE TRANS-VIDEO PHONE SERVICE FEATURE GUIDE telephone number username password Manage your account online at: www.trans-video.net/voice.html CONTENTS Address Book Anonymous Call Rejection Call Block Call Logs

More information

2 Session buttons. 1 Phone Screen

2 Session buttons. 1 Phone Screen 1 Phone Screen 2 Session buttons Shows information about your phone, including directory number (extension), call information (for example caller ID, icons for an active call or call on hold) and available

More information

It s What We Do. Telephone Get Going Guide

It s What We Do. Telephone Get Going Guide It s What We Do. Telephone Get Going Guide Welcome and Introduction Welcome to Astound telephone services brought to you by Astound Broadband! This Get Going Guide will familiarize you with our telephone

More information

Wightman s. Home Phone. Quick Reference Guide

Wightman s. Home Phone. Quick Reference Guide Wightman s Home Phone Quick Reference Guide Welcome to Wightman Telecom! We would like to thank you for making the decision to join Wightman Telecom as one of our valued customers. Our goal is to prove

More information

User Guide Verizon Centrex CustoPAK

User Guide Verizon Centrex CustoPAK User Guide Verizon Centrex CustoPAK Telephone Number Verizon Telephone Number Switch Type: 1A 0 EWSD 2008 Verizon. All Rights Reserved. 3001-0708 Table of Contents Introduction to This Guide... 3 Overview

More information

Calling Features User Guide

Calling Features User Guide CONNECTING OUR COMMUNITY WITH THE LATEST COMMUNICATIONS TECHNOLOGY West Central Calling Features User Guide 2 TABLE OF CONTENTS CALL FORWARDING SERVICES 4 4 4 4 Call Forwarding Call Forward Busy Call Forward

More information

WELCOME TO. Westman Home Phone. PHONE FAQ s

WELCOME TO. Westman Home Phone. PHONE FAQ s WELCOME TO Westman Home Phone PHONE FAQ s GENERAL Westman Home Phone FAQs GENERAL... 1 911 EMERGENCY SERVICE... 3 INSTALLATION & OPERATION... 3 LONG DISTANCE & CALLING CARDS... 4 VOICEMAIL... 5 TV CALLER

More information

Table of Contents. Troubleshooting Guide... 24 Call Answer Quick Reference Chart... 28 Contacting Us... 29

Table of Contents. Troubleshooting Guide... 24 Call Answer Quick Reference Chart... 28 Contacting Us... 29 Table of Contents Introduction................................ Welcome to MTS Call Answer.................... Call Answer Features at a Glance................ 4 Basic Features.................................

More information

PHONE USER 1 GUIDE. Morristown (MUS) Local Customer Calling FROM: Morristown (Area Code 423): 307, 317, 318, 522, 581, 585, 586, 587

PHONE USER 1 GUIDE. Morristown (MUS) Local Customer Calling FROM: Morristown (Area Code 423): 307, 317, 318, 522, 581, 585, 586, 587 PHONE USER 1 GUIDE Local Calling Area Windstream has defined the following local calling area. All calls to these areas are included in your local monthly charge. Calls outside of this area will be billed

More information

Featureline. Site User Guide To make an external call press 9 followed by the telephone number

Featureline. Site User Guide To make an external call press 9 followed by the telephone number Featureline Site User Guide To make an external call press 9 followed by the telephone number Call forwarding for when I m out and about - well that s a real bonus We find it s the best way of dealing

More information

2 0 Help S Back to the previous instruction 2

2 0 Help S Back to the previous instruction 2 Help If you d like more information on Call Minder, call the helpdesk on Freefone 0800 077 77 Monday to Saturday, 8am to 8pm Never miss another call Call Minder Extensions and Call Minder Premier user

More information

All Rights Reserved. Copyright 2009

All Rights Reserved. Copyright 2009 IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES Your service provider, not the manufacturer of the equipment, is responsible for the provision of phone services through this equipment. Any services

More information

eircom advantage Analogue Phone User Guide

eircom advantage Analogue Phone User Guide eircom advantage Analogue Phone User Guide Specifications subject to change without notice. Facilities described may or may not be supported by your network. eircom advantage is the registered trademark

More information

Orbitel. Residential Digital Phone Service User s Guide

Orbitel. Residential Digital Phone Service User s Guide Orbitel Residential Digital Phone Service User s Guide All Rights Reserved Copyright 2005 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any

More information

WTC Communications Hosted PBX User Guide

WTC Communications Hosted PBX User Guide WTC Communications Hosted PBX User Guide Version 7.13.1 Section Subject Page 3 Making Calls...5 3.1 Internal...5 3.2 External...5 3.3 Emergency Calls...5 3.4 Speaker Phone...5 3.5 Ending Calls...5 4 Answering

More information

Telephone Users Guide

Telephone Users Guide Telephone Users Guide T A B L E O F C O N T E N T S 1 WELCOME TO ARMSTRONG TELEPHONE 2 Our Commitment to You Identifying Our Employees Dialing 911 - Your Safety Is Important 3 HOW TO MAKE CALLS Domestic

More information

Call Waiting. Cancel Call Waiting

Call Waiting. Cancel Call Waiting PhoneFeatures 1 Call Waiting Cancel Call Waiting 2 Three-Way Calling Personal Ringing 3 Speed Calling Call Transfer 4 Call Hold Call Forwarding 5 Call Forwarding Don t Answer Call Forwarding Busy Line

More information

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507 D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E ACN 2007 useng_featuresguide_prdpv_w_092507 TABLE OF CONTENTS Making Phone Calls... 2 Accessing Your Account

More information

Welcome to Cogeco Home Phone Service

Welcome to Cogeco Home Phone Service Welcome Welcome to Cogeco Home Phone Service By choosing to get your phone service from Cogeco, you have made an important decision about the quality of your connections. Unlike third-party voice over

More information

CALL PRIVACY CONTINUED

CALL PRIVACY CONTINUED TOUCH TONE FEATURES Call Privacy Call Answer Call Answer Message Manager Call Display Call Waiting Visual Call Waiting Call Return Three-Way Calling Ident-A-Call Call Forwarding Call Blocking Call Screen

More information

CUSTOM CALLING FEATURES

CUSTOM CALLING FEATURES CUSTOM CALLING FEATURES Anonymous Call Rejection (*77 & *87) Blocks a private or anonymous call from ringing onto your line. Callers who block their name and/or phone number from being displayed on a Caller

More information

Cisco IP Phone User Guide

Cisco IP Phone User Guide Cisco IP Phone User Guide CONTENTS DISPLAY CONTRAST SETTINGS... 4 CHOOSE RING TONE... 4 SET RING VOLUME... 5 SET RECEIVER VOLUME... 5 SET SPEAKER VOLUME... 6 SETUP VOICE MAIL... 6 MAKE CALLS... 6 CALLS

More information

# $ %&' ( $" )% %! $" )$) %! &%& $'('!

# $ %&' ( $ )% %! $ )$) %! &%& $'('! !!" # $ %&' ( $" )% %! $" )$) %! &%& $'('! Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective

More information

Telephone. User Guide

Telephone. User Guide Telephone User Guide 4Welcome Thank You for Choosing Canby Telcom! Additional information about your telephone service may be found in the white pages of the North Willamette Valley Directory and on our

More information

Overview. Table of Contents. Telephone... 1 State of Kansas Voice Mail System CISCO Unity 3 Quick Reference... 7

Overview. Table of Contents. Telephone... 1 State of Kansas Voice Mail System CISCO Unity 3 Quick Reference... 7 Overview This document introduces the State of Kansas Telephone and Voicemail Systems and gives instructions for the most commonly used features. Table of Contents Telephone... 1 State of Kansas Voice

More information

Advanced Calling Features Guide

Advanced Calling Features Guide Advanced Calling Features Guide AUTOMATIC CALLBACK Use: Save time by not calling busy numbers over and over. Description: Calls the last number dialed without having to redial the number. If the redialed

More information