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1 Phone switchtelecom.com.au May2014-Version 1

2 Welcome to a new kind of telecommunications company Best Products Mobile Offering an extensive range of smartphones and smart plans, Switch Telecom understand what makes businesses tick - talking, texting, ing, picking up the voic - and all on the run. Switch Telecom is a single bill provider who only partners with Tier 1 networks so you get the service you are paying for, in more places with the most coverage. Call one of our Mobile experts today and customise a mobile phone solution for your business. Phone We understand that every business is different. We can carefully select services, phone systems and calling structures that suit your business needs. Offering a range of product options designed for business, Switch Telecom will provide you the right service, the right phone systems and all the necessary call-flow features to save your business time and money and maximise your operation. Talk to one of our experienced engineers and phone technicians today. Internet Internet with business grade reliability on Australia s biggest networks is just the beginning at Switch Telecom. Offering a complete range of business plans, we can provide you with a service that can power all your business connectivity, data demands and speed requirements. You ll have all our technical support contact details, so if you have a question or need to do some troubleshooting we are only an or phone call away. Cloud Get your business online with Switch Telecom. Make use of our business grade hosting platform and extend your reach to the world. Host your website and accounts in the cloud, move to hosted voice systems and use advanced conferencing solutions. Take advantage of hosted ecommerce options with cloud based applications and make your business more flexible and reliable. Talk to one of our IT experts and get your business services in the cloud. Best Service Switch Telecom is a 100% Australian owned full service telecommunications provider with our head office in Melbourne and our logistics and billing in Sydney CBD. We offer the unique ability to provide all your communications on one single bill. So that s one simple payment per month and one company to deal with. our direct contact details and a dedicated account manager. If you ve got any questions we re only a phone call away. Let us take the pain out of Telco and provide you a premium experience that you deserve. It s the service we provide that the big 2 simply cannot. you re paying for, in more places. Our job is to source, connect and supply you with the best fixed wire, data, mobile and cloud services at the right price using the best network for your business requirements. Got any Questions? switchtelecom.com.au May2014-Version 1

3 Product Range The Latest Products, Sensational Service, Great Value Business Mobile Mobile Plans BYO Plans 3G Mobile Plans Phone Business Fixed Voice Business Bundle Plans ISDN 10/20/30 Multiline Business Inbound SIP Trunks Hosted PBX Internet ADSL2+ Business Broadband SHDSL Business Broadband IP Line Business Broadband Ethernet In the First Mile Internet Mobile Broadband Cloud Website & Hosting Domain Hosting Got any Questions? switchtelecom.com.au May2014-Version 1

4 Business Fixed Voice Low Cost Business Phone Plans that SAVE you Money Choose a calling plan to suit your business Every business is different and the way you can save is based on how you call. You may make a lot of short calls, or only call landlines, or make a lot of calls to mobiles... a plan that saves you money. Keep your existing phone lines All these plans are available on standard PSTN, ISDN2 or ISDN 10/20/30 phone lines, so there is no need to connect new lines. You simply get the same reliable service you re used to with no downtime. Different lines can have different Business Plans You can apply different plans to different lines, so a fax line can be on a lower plan and your phone lines on a higher plan. Choose a plan based on your calling patterns Perfect for businesses with 2-10 lines FREE calls on selected plans Choose 12 or 24 month terms Works on PSTN (analogue) or ISDN (digital) lines

5 Business Bundle Plans Reliable, Superfast Internet for Businesses ADSL2+ Save $$$ by bundling your internet and phone services. By bundling services together you can save money on your telecommunication needs for your business. Your services will come through on the same bill. Simple bundles for all types of businesses including phone line and internet. Doing business just got a lot simpler. With our range of fixed line plans you can be sure to control your costs and keep in contact with customers, suppliers and staff members. Huge data allowances Line rental included Provided on Australia s biggest network Keep the same number Choose between or paper bills A variety of inclusions so you can choose plans that fit your business best. Whether you are a small business with only basic telecommunications needs or a business that needs huge access and reliability, we have a plan to fit! Manage your account online Friendly customer service Static IP Address

6 ISDN 10/20/30 Digital Phone Lines for Businesses with a PABX Phone System Compatible with a range of PBX s PABX And Modem Interworking ISDN10/20/30 will interwork with PABXs complying to the TS038 (ETSI) and TS014 (Australian) ISDN DSS1 signalling protocols. ISDN can also be used for modem calls. Scalable phone line solution Proven and robust technology Delivered on Australia s biggest network Directory and Emergency Services Listings A basic White Pages directory listing for each of your ISDN service numbers, unless you have specified for your service to be a Silent Line. A single main number will be listed for each ISDN service. Direct Indial Range (100 numbers) - allows every staff member to have their own number Digital call quality Compatible with a wide range of digital PABX s Hunt Groups - finds the first available person Calling Number Display Outgoing & Incoming Display your number to called parties so they can identify you and Identify callers by their telephone number. Calling Number Display - show either the direct extension number or a main number Extension Level Billing - know how much each person uses the phone

7 Business Multiline Flexible Digital Phone Lines and Cheaper Calls Compatible with a wide range of digital PABX s. If your business currently has a digital PABX then you can seamlessly use Business Multi And if you don t have a PABX then come and talk to us and we can help. Flexible digital solution for larger offices Great value line rental and call costs Keep the same numbers Choose the exact number of lines you need. With standard ISDN you have to order lines in batches of 10, but with Business Multi you can simply order the exact number you need to match the growth of your business. Direct Indial Range (100 numbers) - allows every staff member to have their own number Digital call quality Compatible with a wide range of digital PABX s Lower line rental and great value calls. Business Multi offers substantially lower monthly costs vs. standard ISDN, and has a more efficient approach to the number of lines needed making it s one hell of a deal. Hunt Groups - finds the first available person Optus advanced digital network D D Remote Access - enables one channel to be able to control the PABX remotely

8 Business Inbound A Permanant Contact Number for all you Inbound Calls, Wherever, Whenever Route your calls to suit your business. Even without a PABX phone system, a 13, 1300 or 1800 number allows you to route calls according to the rules you set. Set them up according to the state the calls come from, the time of day they re made and more. One number Australia wide Route calls according to where they come from Route calls according to the time of day Choose where to receive your calls. Choose to receive calls according to your rules: To a landline during the day or maybe to a mobile at night. You promote one number and you decide how and where to receive it. Receive calls on landlines Receive calls on mobiles Hassle free relocation - no reprinting stationery Promote just one number Australia wide. Your business should have just one number like it has just one website address. Never changing, portable, easy to remember, for you, your team and your customers. D D Emergency diversion - quickly and easily reroute your calls should your phone lines have a fault

9 SIP Trunks Business Grade IP Phone Lines and Great Value Calls that SAVE you Money Excellent flexibility for business cycles Business rarely remains the same, from time to time your business may need extra resources. With SIP Trunks you can easily increase or decrease your lines as and when you need. Suitable for businesses with an IP PBX Cheaper calls, connection fees and line costs FREE calls between offices Combine with your current PBX or SIP Gateway Our SIP Trunks work with a wide variety of SIP enabled PBXs and Gateways - good news if you have already invested in a system. Down the track, if you want a fully hosted solution we can help you with a seamless upgrade. Excellent call quality over a Private Network, NOT the Public Internet Modern alternative to ISDN Channels Available in 2 line multiples (2,4,6,8,10 etc) Calls carried over dedicated ADSL/ SHDSL Broadband The IP in SIP refers to Internet Protocol, but there s IP and there s IP. Today s largest companies carry their voice calls over IP, but via a private network not the public internet. We can also help you with this! Direct Indial Number Range in batches of 10 Get as many SIP Trunks (lines) as your broadband connection can handle No long term contracts

10 Hosted PBX The All-in-one Business PBX with Advanced Features and Low Cost Calls Grow as you go simplicity Hosted PBX is a monthly licensed service which replaces a traditional PBX. That means less upfront cost, allowing you to keep capital expenditure for other business needs. What s more you can increase or decrease licences as and when you need for simple scalability. Fully featured Hosted Phone System Easily managed online Music on Hold and Hunt Groups included Huge savings on call costs With included calls between offices and flat rate local and national calls, staff can talk for as long as they like without you feeling the pinch. Flexible Auto Attendant Voic -to- & Fax-to- Direct Indial numbers No long term contracts Lower maintenance costs Unlike traditional PBXs maintenance and changes can be easily managed online, and completed within seconds, not hours. No costs for maintenance agreements, no waiting for technicians. Customise features according to user needs: Standard, Mobility, Executive FREE Inter-Office calls

11 Hosted PBX Features User Features Standard Mobility Executive Smart Routing Hosted PBX is a feature rich platform that allows businesses to solve process or resource issues through smart routing of calls. Feature Rich We have included the most popular features in our group and standard licences. If there is something that your current system does that isn t on the list, please let us know and we can find a solution to suit. Expert Support One of the benefits of working with us is our understanding of the system and how it can work to your business needs. Call Hold & Transfer Call Forward Call Park Call Pick up Do Not Disturb Hotelling Speed Dial 3 Way Calling Voic to Call Waiting Group Features Automated Attendant Hunt Groups Music On Hold Anonymous Call Rejection Line Identification Restriction Automatic Callback Last Number Redial Simultaneous/Sequential Ring Remote Office Additional User Options Web Assistant Conference Centre Fax to Broadworks Anywhere Busy Lamp Field Selective Call Forward CommPilot Express Call Forward Selective Call Notify Push to Talk

12 Hosted PBX How it Works The below diagram shows the ideal way to create a dedicated network for IP Voice within your office. Of course, every office has different networking requirements, involving both your computers and IP handsets, but we can help advise on the best network to accommodate both your voice and data requirements. Receiving Mobile Router / Switch Private Network Hosted PBX in Secure Data Centre Carrier Network Your Office IP Handsets Receiving Phone

13 Why Choose Us? Best Products Mobile Offering an extensive range of smartphones and smart plans, Switch Telecom understand what makes businesses tick - talking, texting, ing, picking up the voic - and all on the run. Switch Telecom is a single bill provider who only partners with Tier 1 networks so you get the service you are paying for, in more places with the most coverage. Call one of our Mobile experts today and customise a mobile phone solution for your business. Phone We understand that every business is different. We can carefully select services, phone systems and calling structures that suit your business needs. Offering a range of product options designed for business, Switch Telecom will provide you the right service, the right phone systems and all the necessary call-flow features to save your business time and money and maximise your operation. Talk to one of our experienced engineers and phone technicians today. Internet Internet with business grade reliability on Australia s biggest networks is just the beginning at Switch Telecom. Offering a complete range of business plans, we can provide you with a service that can power all your business connectivity, data demands and speed requirements. You ll have all our technical support contact details, so if you have a question or need to do some troubleshooting we are only an or phone call away. Cloud Get your business online with Switch Telecom. Make use of our business grade hosting platform and extend your reach to the world. Host your website and accounts in the cloud, move to hosted voice systems and use advanced conferencing solutions. Take advantage of hosted ecommerce options with cloud based applications and make your business more flexible and reliable. Talk to one of our IT experts and get your business services in the cloud. Best Service Switch Telecom is a 100% Australian owned full service telecommunications provider with our head office in Melbourne and our logistics and billing in Sydney CBD. We offer the unique ability to provide all your communications on one single bill. So that s one simple payment per month and one company to deal with. our direct contact details and a dedicated account manager. If you ve got any questions we re only a phone call away. Let us take the pain out of Telco and provide you a premium experience that you deserve. It s the service we provide that the big 2 simply cannot. you re paying for, in more places. Our job is to source, connect and supply you with the best fixed wire, data, mobile and cloud services at the right price using the best network for your business requirements switchtelecom.com.au May2014-Version 1

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