Smart Business Connect

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1 The IP-based communications solution with virtual PBX (hosted). Nowadays, SMEs are faced with constant innovations and developments in the communications field. The enormous diversity of communications services is creating the need for an overall solution portfolio. Smart Business Connect combines a modern communications solution, a high-performance Internet connection and comprehensive customer service. Business Communication Services Do you want to enjoy the benefits of IP communication without investing in an expensive telephone system? If so, Smart Business Connect with a virtual PBX is the right solution for you. Benefit from a modern cloud solution with no additional maintenance costs but which nevertheless meets the current standards at all times. From our range of flat-rate offers with different pricing models, you will find a solution tailor-made for your company. combines a secure Internet connection with an appropriate level of service. The connection is used to carry voice and data traffic over a common infrastructure, while also forming the basis for Smart Business Connect. The range of available options covers all requirements, from specific speeds to an Internet failsafe guarantee and various service levels. Customer benefits > > Individual support: you receive the best possible support on site from Swisscom and your certified partner. > > Maximum flexibility: choose the right communications package for each individual employee. > > Failsafe guarantee: with Internet Backup, your Internet connection remains available all the time, even when the network is down, and you can still use the telephone. Depending on which Business Internet Services profile you choose, you can also benefit from faster repair times if your line goes down. > > Transparent s: you use a virtual PBX in the Swisscom Cloud for a fixed monthly price and can call all Swiss fixed and mobile networks for a flat rate from the Switzerland upwards. Business Internet Services is also available for a monthly fee with unlimited allowances and no time restrictions. > > Available anywhere: thanks to the Business Communication app, you can also call on your land - line outside the office, e.g. with your smartphone or laptop. > > Attractive options: depending on your require - ments, you can also choose fixed IP addresses for the operation of online shops, mail or web servers, or significantly increase your Internet speed, however you wish. With Smart Business Connect, you can rely on a flexible, future-proof solution. Smart Business Connect with a virtual telephone system (PBX) enables you to communicate anywhere on any device. Customer Ethernet (PoE) Switch Ethernet Customer WLAN Business Communication Client/app for laptop/pc and smartphone IP telephones DECT base station Fax Analogue connection Centro Business Router Swisscom Internet/ Swisscom network DECT telephones Analogue telephones Virtual PBX in the Swisscom Cloud

2 Business Communication Services: your pricing model with a virtual PBX (hosted) standard communication package The standard communication package is based on a virtual telephone system (PBX) and includes advanced functions that are suitable for secretarial or field staff, for example. Thanks to the Business Communication app, your employees can also be contacted on their fixed network number outside the office. You can choose the most suitable communications package for each individual user. International* Switzerland* Per minute rate Internal company calls (in Switzerland) included included included Calls to all Swiss fixed and mobile networks included** included** Per minute rate per user Fixed network CHF 0.08/minute, mobile network CHF 0.30/minute Calls to international fixed and mobile networks (EU, Western Europe, USA and Canada, other country groups according to international ) 300 minutes included According to international Monthly fee per user Activation fee per user According to international basic communication package The basic communication package is based on a virtual telephone system (PBX) and includes simple functions that are suitable for telephones in meeting rooms or production and warehouse staff, for example. You can choose the most suitable communications package for each individual user. 2 International* Switzerland* Per minute rate Internal company calls (in Switzerland) included included included Calls to all Swiss fixed and mobile networks included** included** Per minute rate per user Fixed network CHF 0.08/minute, mobile network CHF 0.30/minute Calls to international fixed and mobile networks (EU, Western Europe, USA and Canada, other country groups according to international ) 300 minutes included According to international Monthly fee per user According to international Activation fee per user * The Switzerland and International packages require at least S at one or more customer sites. ** Charges apply for calls to business, short and special numbers. Smart Business Connect is valid for normal personal use. Swisscom reserves the right to curtail or restrict the service at any time and/or take other appropriate steps if it proves that usage considerably exceeds normal levels, or if there are indications that the connection is being used for special applications (e.g. machine-to-machine, direct dial and continuous connections).

3 3 Business Communication Services options Monthly One-off activation fee Business International 200 B* 19. per user free Business International 200 C* 29. per user free Individual phone number free free 10-number block 0./10.** number block number block Individual phone number (reserved) free free 10-number block (reserved) number block (reserved) number block (reserved) Interactive Voice Response (IVR) 5. per user 20. per user Receptionist 20. per user 20. per user Barring sets All barring sets can be set up free of charge in the Customer Centre. Business Communication Services: main features of the virtual PBX (hosted) Communication package standard basic App/client for telephone calls App/client for controlling call diversion Barring sets Interrupt/toggle call Automatic callback when busy Call waiting Connect with warning Call logs Redial Call last incoming number Multiple call diversion Do not disturb Withhold my number (CLIR) Reject anonymous calls Simultaneous ringing Conference call (max. 7 participants) Announcement/intercom Speed dial numbers Busy signal (number of users informed) 15 5 Hunt group Call pickup Use my number on other telephones simultaneously 10 2 (number of users) Weekly and holiday plan Selective number diversion Additional virtual user Music on hold * 200 minutes of free calls per month to landlines and mobiles in either zone B or zone C. After 200 minutes have been used each month, the standard for the relevant country applies. Charges apply for calls to premium numbers and other special numbers. The Business International option is only available for communication packages with the International model and can be ordered on a per-user basis. ** The first two 10-number blocks per site are free, whereby number blocks must be included on the same invoice as the Internet connection.

4 4 : your Internet and service options XL L M S XS Fibre optic connection (FTTH) Max. down-/upload, Mbit/s 1000/ / /100 20/20 5/5 Copper connection (VDSL) Max. down-/upload, Mbit/s Internet Backup* Failsafe guarantee for Internet and telephony Service level for Internet and telephony > Service desk and fault hotline** > Support times > Max. fault repair time*** (during support times) > Compensation**** if max. fault repair time exceeded 100/20 100/20 100/20 20/4 5/1 included included included advanced MonSat 6 am10 pm 8 hrs Monthly fee incl. options advanced MonSat 6 am10 pm 8 hrs Monthly fee incl. options plus MonFri 8 am7 pm Sat 8 am5 pm 10 hrs standard MonFri 8 am5 pm Monthly fee per connection Activation fee Moving fee Upgrade within Downgrade within After expiry of minimum contract term Express activation Copper connection only Postpone activation date Possible until 4 days before activation date Router Centro Business port universal WLAN router No bridge mode Unit price CHF 298 free free free free free free free free free free standard MonFri 8 am5 pm free * Internet Backup offers a failsafe guarantee for Internet access and telephony. (The number and quality of simultaneous calls depends on the available bandwidth of the mobile network.) Internet Backup is currently available free (instead of CHF 30) with a 3G modem and for a one-off fee of CHF 50 (instead of CHF 80) with a 4G modem. ** Faults should be reported to the Swisscom SME partner from 8 am to 6 pm Monday to Friday, and to the Swisscom SME Hotline at other times. *** The fault repair time is the period from the fault being reported to Swisscom until the full Swisscom service is restored. **** If the fault repair time is not adhered to, all monthly charges (for both and Business Communication Services) including options will be reimbursed to you.

5 options (available with all profiles) Fixed IP addresses option Free to use Monthly fee Fixed IPv6 addresses 8 5 available in fixed IP addresses option 1 Gbit/s option (for fibre optics) XL L M S XS Monthly fee not available not available Package benefit: 10% discount on all NATEL business infinity and NATEL business light subscriptions in the company All prices in CHF incl. 8% VAT. Swisscom (Switzerland) Ltd, SME, P.O. Box, CH-3050 Berne, tel ,

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