HP IT Operations Management (ITOM)

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1 HP IT Operations Management (ITOM) Powered by Big Data and automation Ajay Singh, Senior Vice President and General Manager, IT Operations Management Software, HP Software September 18, 2013

2 Old Style of IT Lights On IT Management Reactive traditional Silos Point Tools Manual Processes Your structured data 10% Business of ALL your Data Data Multiple environments Sea of red = Limited by confines of classic SQL data 2

3 New Style of IT - What s the Impact of unstructured data private traditional hybrid public BLIND spots Machine Data Human Information Your structured data 10% Business of ALL your Data Data Business Data Explosion of unstructured data Transactional Mobile IT/OT Search engine data Documents Texts Video Audio Social media Images 3

4 New style of IT connect the blind spots Large telco use of structured data + social media analytics Can you hear me now? Telco mines customers' tweets, layered with geographic location, time stamps, and classic SQL data to determine where the biggest operations problems are occurring and how to address them. 4

5 New style of IT expectation gap leads to budget trap Business units Shadow IT External suppliers Budget squeeze Hosted services Social communities Requests IT operations Budget squeeze IT projects Outsourced services Communication services Outsourcing Cloud services HR 5

6 New style of IT focus IT dollars on innovation Keep the lights on Drive business strategy Old style of IT New style of IT 6

7 New style of IT with HP IT Operations Management Powered by Big Data and automation Connect the blind spots Transform Deliver Assure Meet expectation gap to avoid the budget trap Focus IT $ on innovation Machine data Connected intelligence Human information Unstructured data 7

8 New Style of IT with HP IT Operations Management Powered by Big Data and Automation Transform HP Automation and Orchestration Assure HP Business Service Management Connected Intelligence = 100% information Deliver HP Service and Portfolio Management 8

9 Automate IT and Cloud No lock-in. Full Stack. Leader. Transform Assure HP Business Service Management Automate Transform HP Automation 5x 20x and ROI TransformOrchestration Provision new and secure services in minutes Connected Intelligence Out-of-the-Box = operations 100% 80+ integrations information Orchestrate Leading Scale Deliver Few to HP 100K+ Service servers and Portfolio Management 9

10 HP CloudSystem: a clear leader CA Technologies IBM HP VMware BMC Ovum Virtualization and Cloud Management Ovum Decision Matrix 10

11 Enterprise grade, business-relevant services Social Insight = Ticketless IT Connected Intelligence = 100% information Deliver Proactive Social Collective Insight 300% higher first call resolution Just Right services 100% automated Reactive User Experience 90% drop in incidents 11

12 Ensure business performance Hindsight, Insight, Foresight Assure Connected Intelligence = 100% information Bridge Big Data Analytics Gamification Bust your War Rooms Time Machine for your IT Ops Eliminate Perfect Storms Monitor 3D IMAX experience Hi-Resolution Insight 12

13 Drive competitive advantage Connect to your big-data blind spots 10% Data 25% Data 100% 50% Data Data 75% Data Time Machine for IT Ops Eliminate perfect storms Social-Insight Ticketless IT Gamification Transform Service Delivery 5x 20x ROI Connected Intelligence: Transform, Deliver, Assure 13

14 Improving calling experience Connecting the blind spots First-class customer experience Powered by HP Software HP Business Service Management HP ArcSight Logger Application performance 65% uplift in service quality ratings of good/excellent 77% reduction in cumulative monthly service downtime Payback in less than 1 year 14 Copyright Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.

15 Large Health Provider - Making IT relevant to business Overcoming the budget trap Board wanted to outsource internal IT dept cost 86% lower service level breaches 30 data centers consolidated to 2 sites 280% increase in Server to admin ratios $61 million in financial benefits (5 years) 15 Copyright Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.

16 Transforming IT Service Management Focusing IT $ on innovation Efficient self-service operations Powered by HP Software HP Service & Portfolio Management Service-centric culture Massive efficiencies - 11,000 IT engineers & 250,000 use self-service portal 36% higher IT staff productivity, supporting 43% more users Reduced IT costs to levels 2-2.5x lower than peers redirected to innovation 16

17 Thank you

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