Christian Dinten HP Software - Business Technology Optimization BTO Solution Consultant & Ambassador

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1 Christian Dinten HP Software - Business Technology Optimization BTO Solution Consultant & Ambassador

2 HP Confidential

3 INTELLIGENT SERVICE MANAGEMENT A USE CASE - TODAY - Solution - Process automation for Management of Virtualization HP Confidential

4 THE PROMISE OF VIRTUALIZATION Rigid Siloed Manually assembled services Dynamic Shared Transparently assembled services Transform IT into an efficient and adaptive service provider

5 VIRTUALIZATION IS NOT LIVING UP TO ITS FULL PROMISE Management is the biggest obstacle Business Applications Spiraling service complexity, Physical Server Operation 1 Admins (HP, SUN, Center changes The Uncontrolled IBM, Win) paradox: VM sprawl Increased management Virtual Virtual stack explosion Lack Network Server end-to-end service monitoring Networks Admins Admins costs cut into the potential savings that (VMWare, Lack storage utilization visibility Xen, MS) Storage Desktop Admins Admins 2 Splintered visibility, companies Lack system continuity Specialized knowledge Servers seek assurance to achieve by moving to Lack compliance and security enforcement, risk Point tool sprawl mitigation Storage Data Center 1 Management Today: virtualization in the first place! IP Network Results: 70%+ IT costs are labor Data Center % storage underutilization Remote Offices 3 No policies, standardization Longer MTTR

6 Today, there is a 6-week SLA for VM provisioning it s easy to provision a VM, the other element changes storage, network etc still take the same ole effort Cameron Haight, Gartner HP Confidential

7 UC automation in Virtual Environments Use Case Virtual Cluster provisioning with HP Operation Orchestration Multi-week SLA for VM provisioning cut down to 15 minutes of provisioning time Coordinates virtual server, storage, network provisioning process and ITSM Server Automation Provisions hypervisor, virtual machine and OS thru applications HP Confidential Storage Essentials Provisions and reports on Vmware storage resources Network Automation Enforces policy compliance for physical and virtual switches

8 Use Case Example: Virtual Provisioning OO orchestrates the entire build: weeks to hours two bare-metal hosts ESX ESX create connect register install configure enable connect clone and VMware a virtual guest hosts and cluster and networking hosts configure operating filers ESX from Virtual to networking these resource Center hosts systems hosts to antivirus pools virtual on and the machines storage high ESX software hosts availability updates HP Confidential

9 Harness the Disruption HP Confidential

10 Pick Your Transformation Use Case Web 2.0 Virtualization/SOA Cloud & SaaS Optimize Automation with Insight HP Confidential Transform to the CIO as the Broker of IT Services Hybrid Data Center Application Modernization IT Leading Business Innovation

11 Where Customers Asked Us to Innovate SIMPLIFY Everything MODERNIZE Optimize the Application FUTURE READY Hybrid Data Center Integrated, but open HP Confidential

12 Simplify HP Confidential

13 Simplification: Plug and Play HP Infrastructure Cloud Service Automation BLADESYSTEM MATRIX Operations Orchestration for Embedded Automation 50% reduction in deployment time STORAGE MANAGEMENT Storage Essentials and Data Protector 53TB One tool, one person CLIENT MANAGEMENT Client Automation Data Protector Notebook Edition 28,000 workstations, 2.9M apps Next: ProCurve/3COM HP Confidential

14 Modernize HP Confidential

15 So What s an Application? THE BUSINESS EXPERIENCE THE REALITY OF IT HP Confidential

16 HP ALM Innovations INCREASE ALIGNMENT BEST PRACTICES BRIDGE TO OPERATIONS STRATEGY REQUIREMENTS QUALITY OPERATIONS Demand Business Process Functional United Operations Functional Performance Risk 3-WAY TRACEABILITY Security DEVELOPMENT IDE Source Code Management HP Confidential

17 New Rules: Application Transformation ASSESS MODERNIZE MANAGE HP Confidential

18 Future Ready HP Confidential

19 Before the Future - IT Operations Today 50% virtualized, moving to private cloud 900 changes per month 74% of problems detected by end customers 20 Ops personnel to troubleshoot incidents 8 hours to troubleshoot application $80 labor cost per incident It s the about service, not the server VIRTUALIZATION TODAY HP Confidential

20 Hybrid data center 3x Explosion in composite applications 29% selectively sourced Cloud & MSP 10x Virtualization of Servers, Storage and Networks HP Confidential

21 Unified Operations EASE OF USE Service Automation Service Health Service Management UI Mash-up HP Live Network Shared Reporting HP Operations Orchestration UCMDB BTO Data Model DW BTO Discovery & Mapping HP Confidential

22 Run-time service model Comprehensive, automated and up-to-date model for dynamic services Integrated Service Health Management Event & Perf Data Run-time Service Model Cloud Enterprise data center Services, Business processes, Transactions Apps Federated/ integrated HP CMS 3rd party CMDB Infrastructure (physical & virtual) HP Confidential Create Service Map:1 week+ (Manual) 1 hour (BSM)Maintain Service Map:1 week+ (Manual) Near real time (BSM)

23 Fully automated operations Event detect troubleshoot resolve process Consolidated Views Integrated Run Book Automation Integrated to management process Auto-remediation Run-time Service Model Topology-based correlation Business Impact driven prioritization Automated diagnostic solutions MTTR: 10+ hrs 1hr HP Confidential

24 Future Ready HP Business Technology Optimization Cloud Governance CIO as the Service Broker Application Transformation Simplified Business Processes Unified Operations Extended for Hybrid Data Center Executive Scorecard Rationalize 50% to 80% Automate 30/70 Cloud Sourcing Cloud Assure Unify ALM ERP SaaS Web 2.0 SOA Cloud Service Automation HP Confidential

25 We saw how to Harness the Disruption SIMPLIFY Everything MODERNIZE Optimize the Application FUTURE READY Hybrid Data Center Integrated, but open HP Confidential

26 Future IT Service Management Disciplines The Future is Multidimensional The Future is Social Cloud next HP Confidential

27 FORWARD-LOOKING STATEMENTS This document contains forward looking statements regarding future operations, product development, product capabilities and availability dates. This information is subject to substantial uncertainties and is subject to change at any time without prior notification. Statements contained in this document concerning these matters only reflect Hewlett Packard's predictions and / or expectations as of the date of this document and actual results and future plans of Hewlett-Packard may differ significantly as a result of, among other things, changes in product strategy resulting from technological, internal corporate, market and other changes. This is not a commitment to deliver any material, code or functionality and should not be relied upon in making purchasing decisions HP Confidential

28 HP Labs Research Intelligent Infrastructure Build and manage Intelligent Infrastructure fabrics (compute, storage, photonics, sensors, etc.) for nextgeneration IT, Cloud, and embedded solutions with dramatically improved scale, performance, reliability and cost of ownership. Service Automation and Integration Enabling corporations to implement new business models utilizing a global ecosystem of services delivered over the cloud. Social Computing Harness the collective intelligence of the connected population inside and outside enterprises to create novel technologies and services. Systems Security Research on how to apply knowledge of mathematics, modeling, systems and security to enable safe participation in the online world in the context of cloud based services HP Confidential

29 HP Labs Research More topics Self-organizing Networks, Systems and Applications Semantic WEB, Mashups from Social Computing Applications Scalable, adaptive modeling and optimization techniques Exascale Computing Smart power research at HP Labs and much more HP Confidential

30 HP Confidential

HP Business Service Management (BSM) George Leschener BSM Solution Lead, MEMA

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