BMC Software Cloud Service Lifecycle

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1 BMC Software Cloud Service Lifecycle Riyadh, 15th May 2012 Dominic Wellington, Cloud & DCA Marketing Manager EMEA m O

2 To Achieve Success, Manage the Complete Cloud Lifecycle PLAN BUILD RUN Define service offerings Architect integrated cloud Leverage hybrid resources Expose cloud costs Provision complete cloud services Place services intelligently in the hybrid cloud Heterogeneous support Manage service quality Optimize performance and capacity utilization Maintain compliance 2

3 How We Do It Self Service Portal Simple Flexible Customizable Deliver fast, flexible, appealing business services 3

4 How We Do It: Model-Driven Service Design Powerful building block approach for creating cloud services Logical layering of components, deployments, business services and options Apache Compliance Linux Simplifies creation and maintenance of elaborate services Windows Service Blueprints Monitoring MySQL 4

5 Deliver choice with minimal administration Define one Service Blueprint Update, patch and maintain one Service Blueprint Deploy many different cloud services Increase choice and eliminate template chaos with Model-driven Service Design Increase choice and eliminate template chaos Application Model Infrastructure Models Service Options 5

6 How We Do It Full Stack Cloud Service Provisioning Self-service, automated provisioning of the cloud services From hardware to fully configured software Infrastructure Platforms Applications Provides unmatched flexibility to Physical machines deliver complete LAMP/WAMP cloud services Exchange Virtual machines Physical or virtual networks Operating Systems IBM Websphere Microsoft SQL and.net Oracle Databases Tibco SharePoint Blackberry Enterprise Server SAP Deliver a broad range of complete cloud services 6

7 How We Do It Intelligent Service Placement (via Service Governor) Intelligent placement of services across private, public and hybrid clouds Based on secure multi-tenancy, cloud policies and capacity utilization Policies Capacity Private Cloud Location A Ensures service levels, compliance, security and resource optimization without IT staff intervention Private Cloud Location B Service Governor 7

8 Commitment to Heterogeneity Across the Board Future-proof your cloud from infrastructure lock-in CONVERGED INFRASTRUCTURE Future-proof your cloud from infrastructure lock-in 8

9 How We Do It: Delivering on Service in the Cloud Cloud Service Delivery Proactive management of performance in hybrid clouds Efficient ongoing operations, linking performance, capacity and service levels Optimized resource utilization 9

10 Real-Time Predictive Analytics Continuously analyzes and selflearns your environment's normal behavior Detect abnormal system behavior and generate early Monitorissues. the entire business service warnings of impending Predictive Warning and guide action in advance of service degradation!! Lead Time Static Threshold Response Time 5s 4s 3s 2s 1s 7 am 9 am 11 am 10

11 Ensure Cloud Capacity is Optimized and Available Monitor current resource capacity and utilization in business service terms Capacity Visibility What-if Analysis Intelligent Placement Metering and Usage Estimate upcoming changes to utilization and calculate what-if scenarios BMC Capacity Optimization Provides intelligent placement advisory to CLM BMC allowed us to reduce the Optimally allocatesestablish workload according and historical a settoofcurrent capacity-growth options, effort for capacity planning performance metrics from 15 to 3 days per both internal and external Increases efficiency and utilization of the entire cloud infrastructure application. EMEA Telco 11

12 Why BMC cloud? Full-stack Service Provisioning Model-driven Service Design Intelligent Placement Organizational Alignment Infrastructure Neutrality Isolation IT Process Integration 12

13 Customer success stories 13

14 8 650% Minutes to provision a service down from 6 days 90 Days To full deployment of the JDA cloud Increase in the server: admin ratio 0 22,400 Deployment configurations made available with just 14 Service Blueprints Minutes of administrative work to deploy a new service down from 4 hours 14

15 Learn more at 15

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