Enabling the vision of the Modern Datacenter. System Center 2012 SP2 Azure

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1 Enabling the vision of the Modern Datacenter System Center 2012 SP2 Azure

2 Outline Feedback Issues Trends System Center & Azure Roadmap

3 Business Challenges Influence Your IT Solutions Server Sprawl Dedicating servers to single applications Compliance and Security Often cited as top concerns for IT 70% of IT budget is spent maintaining inflexible and siloed datacenter equipment Business Owner I can get it better, faster, and cheaper if I work around IT. Application Developer IT slows me down. Infrastructure Complexity The average enterprise maintains 48 disparate financial systems and uses 2.7 ERP systems

4 IT Transformation Trends Flexibility, agility and lower cost Focus on business value Data explosion Personal devices with corp controls

5 Implications for the Datacenter Managements systems across a hybrid environment Service catalogue and better ways of provisioning requests Better cost effective storage solutions and access management Tools and systems to manage the full range of devices

6 Pragmatic DC Modernisation AUTOMATION INTEGRATION CLOUD

7 Automation Automate Remediation tasks Preventative maintenance tasks Monitoring & alerting What & Why Soft Benefits Consistency & auditability Reduces training for L1 staff Staff satisfaction with IT increases ROI Task level Reduced downtime Reduced MTTR Activity Effected Area Current Effort (Hrs) New Effort Staff member submits their request Staff Service Desk receiving and discussing request Help Desk IT approval process IT 48 4 IT provisioning for staff member IT 4 0 Communication to staff member to close request Help Desk Documentation IT Total Effort for Request Annual Requests - expected average Average cost for 1 hr effort $26.04 Annual Cost $139, $11, Annual Benefit $ 128,906.25

8 Integration Consolidation Multiples tools for monitoring, deployment etc Unnecessary complexity What & Why Soft Benefits Easier for IT teams to manage Reduces training for L1 staff Staff satisfaction with IT increases ROI Removal of duplicate spend Lower IT operating cost Lower vendor costs

9 Cloud Flexibility & Scale Move dev/test to cloud Common aps Office 365 What & Why Soft Benefits Fewer systems for IT teams to manage Reduces training for IT staff Allows IT to focus on other areas ROI Move Capex to Opex Lower IT operating cost Easier to move to charge-back model

10 Microsoft enabling the modern datacenter Orchestrator VMM System Center 2012 SCOM SCCM Service Manager FIM Automation Integration Service Catalogue Cloud Service Manager SharePoint Orchestrator Azure System Center 2012 Office 365

11 Service Manager Operations Manager Configuration Manager Data Protection Manager Virtual Machine Manager App Controller Microsoft Datacenter Platform Orchestrator Workflow management & integration engine Automate the creation, monitoring, and deployment of resources Office 365 Outlook SharePoint Lync Self Service Help Desk CMDB ITIL Monitor infra, apps & services Deploy Patching Updates SOE Protect Recovery Servers Desktops Bare metal recovery Manage virtual hosts, network & storage App self service Forefront Identity Manager Management of policy, credentials, users, access Identity & access compliance Azure Public cloud resources Private cloud management

12 Orchestration

13 Orchestrator Concepts HP Service Service Manager Manager Runbooks Activities Links Databus Standard activity Operations Manager VMware Hyper-V Standard activity Operations Manager

14 Orchestrator Workflow management solution for the data center Custom Automation build, test, debug, deploy, and manage automation in your environment. Integration integrates with System Center, other Microsoft products, and non-microsoft products to enable interoperability across the data center Orchestration provides the tools for orchestration to combine software, hardware, and manual processes into a seamless system Extensible provides extensible integration to any system through the Orchestrator Integration Toolkit Simple Quick to install and configure, and start realizing value

15 Extending Orchestrator Integration Packs Integration Toolkits

16 Demo: Orchestrator Virtual Machine Management

17 { System Center for the Datacenter

18 Accelerated Deployment Through Virtual Machine Manager s granular template deployment capabilities, IT Admins can standardize and accelerate deployment of VMs, apps and services into the cloud. These templates, and service templates contain specific application-level configuration options, for workloads such as SQL, and the ability to add pre/post scripts, to accelerate deployment of other key workloads.

19 Abstracting workloads with Hyper-V Network Virtualization How network virtualization works Overlays multiple virtual networks on shared physical network Uses industry standard General Routing Encapsulation (NVGRE) protocol Blue virtual machine Yellow virtual machine Blue network Yellow network Problems solved Creates VM mobility across datacenter, hoster cloud or Azure without network constraints Provides ability to import customer IP addresses and network topology Helps remove VLAN constraints Helps eliminate hierarchical IP address assignment for virtual machines Physical server Physical network

20 Demo: VMM Operations Manager

21 Operations Manager Comprehensive infrastructure & application monitoring Rich Dashboards - monitors the key elements of the infrastructure physical, virtual, hardware, software, and within applications and presents the key information through simple visual dashboards Centralized Alerting OpsMgr collects information about monitored services and in the event of an issue, raises an alert Extensible Management Packs enable OpsMgr to monitor other technologies Knowledge Helps admins remediate issues faster with inbox product guidance Topology Views Visualize key systems and applications across physical and virtual

22 Dynamic Optimization

23 Demo: Operations Manager Service Manager Windows Azure

24 workloads

25 Getting Started with Virtual Machines >_

26 Windows Azure Virtual Network Gateway

27

28 Hyper-V Replica Replicate Hyper-V VMs from a Primary to a Replica site Upon Once Hyper-V site replicated, failure, Replica VMs changes can is enabled, be replicated started VMs on every begin secondary 5 replication minutes site Affordable in-box business continuity and disaster recovery Replication frequencies of 5 minutes (Configurable from 30 seconds, 5 minutes or 15 minutes in R2) Secure replication across network Agnostic of hardware on either site No need for other virtual machine replication technologies Automatic handling of live migration Simple configuration and management

29 Hyper-V Recovery Manager Orchestrate protection and recovery of private clouds Protect important services by coordinating replication and recovery of VMM-managed private clouds Automates replication of VMs within clouds between sites Hyper-V Replica provides replication, orchestrated by Hyper-V Recovery Manager Can be used for planned, unplanned and testing failover between sites Integrate with scripts for customization of recovery plans

30 On Premise Portal Options

31 Service Manager Delivery & Automation Through Service Manager, IT Admins can define a service catalog for application owners to request infrastructure, such as new SQL, Exchange or SharePoint VMs. Once approved, Orchestrator will automate the deployment and delivery of the new virtual machine, or service, into the cloud, and provide delegated access to the application owner. This process is accelerated using the free Cloud Services Process Pack.

32 Azure Pack for On Premises Rich self-service experience Windows Azure consistency Monitor and provision services

33 Azure Pack Admin: Automation Service Management Automation web service Windows PowerShell workflow-based runbooks Automates workflow tasks within WAP environment

34 Potential Danger Areas Process Identity Management Process, Risk & Governance People Culture Knowledge Capability Technology Strategy Infra fundamentals Server OS

35 Identity & Access Management IDM is about ensuring the right people can access the right information, when they need it, where they need it. The problem: IDM is often overlooked or not properly understood AD is no longer sufficient New staff, changes in roles and leaving staff Moving workloads to the cloud, or accessing corporate data via mobile devices and automated zero-touch service requests

36 Addressing IdM Review AD structures and take steps to simplify complex structures Review IDM policies and procedures. Address governance Consider tools like Microsoft FIM & BHOLD

37 Governance, Risk & Compliance manually intensive process not an enterprise wide integrated approach unauthorised devices & software; configuration of IT assets managed in silos Limited use of technology

38 How we can help with Process areas Pathways Pathways Pathways Pathways is a set of packaged consulting reviews targeting complex IT areas that customers often find difficult to address. Pathways Identity & Access Management. A review of identity and access management policies and tools in the context of supporting the modern datacenter. Provides a detailed report on issues and advice on remediation. Pathways ITSM. A review of IT Service Management capability, process and tools in the context of supporting the needs of the changing organisation. Provides a detailed report on capability, risks and recommended journey plan. Pathways - GRC. A review of GRC processes and policies to examine and recommend a plan to achieve a pragmatic level of capability and technology to meet the needs of the organisation.

39 Technology Tool duplication Lack of IT skills Strategy? Poor IT mang t systems Outsourced IT confusion Old client & server OS

40 How we can help with Technology areas Microsoft Private Cloud Immersion Experience Knowledge & understanding of Microsoft Datacenter and Cloud technologies Contributes to IT strategy Pilot Microsoft technology Use Deployment Planning Service benefits [for SA customers] Pathways Pathways Microsoft System Center A review of the use of Microsoft System Center within an organisation. Provides a detailed report on opportunities for improved configuration, areas of under-utilisation, staff knowledge & capability, risks and recommended journey plan to maximise value to the organisation Contributes to IT strategy and operational plans

41 People The single most critical enabler of IT service and IT project success is the knowledge and capability of IT staff Knowledge of & adherence to IT processes is the next significant contributor to success IT complexity presents knowledge challenges Lack of interesting IT work a common reason to staff churn (Transition) Service Validation and Testing (Transition) Service Asset and Configuration (Transition) Release and Deployment (Operation) Event Management (Operation) Incident Management (Operation) Problem Management (Transition) Change Management

42 Addressing the People Issue Consolidate tools to reduce complexity Retain a level of direct involvement in projects Use Microsoft training vouchers to minimise the cost of specialised training

43 How we can help with People issues Pathways Pathways ITSM. Know where the gaps are. Set a baseline. Measure improvement. Flexible engagement model. Specialist training & technical support options

44 Close + Q&A Please complete feedback forms To receive complimentary service offer Questions 1 on 1 discussions

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