Actionable insight for IT BIG Data - HP Operations Analytics August 22, 2013

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1 Copyright 2013 Vivit Worldwide Actionable insight for IT BIG Data - HP Operations Analytics August 22, 2013

2 Brought to you by Vivit Business Service Management Special Interest Group (SIG) Leaders: Jim Copio, Mark Laird, Denver Meeks and Sandy Schubert 2 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

3 Hosted by Sandy Schubert Director of Operations and Program Management J9 Technologies 3 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

4 Today s Presenter Ian Bromehead Sr Product Marketing Manager HP Software 4 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

5 Housekeeping This LIVE session is being recorded Recordings are available to all Vivit members Session Q&A: Please type questions in the Questions Pane 5 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

6 Webinar Control Panel Toggle View Window between Full screen/window mode. Questions 6 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

7 Agenda Key business challenges How HP helps Phase 1 - Operations Intelligence using Log Analytics Phase 2 - Operations Intelligence using HP Operations Analytics Adding Predictive Analytics How to get started Questions 7 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

8 Key business challenges Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

9 Well-managed Infrequent outages Closely Monitored Unpredictable Non-Linear failure Complex IT Systems Black Swan Never Happen ^ Almost Catastrophe 9 NOTE: all product views are illustrations and might not represent actual product screen shots.

10 April $100 Million No single cause Perfect Storm: 10 Cause of the problem Not immediately clear NOTE: all product views are illustrations and might not represent actual product screen shots.

11 Problem How do you defend against the Perfec t storm? 11 NOTE: all product views are illustrations and might not represent actual product screen shots.

12 Solution Prepare Gather and retain all the data Store it in a system that understands what it means Business metrics Log files Telemetry Machine Data System Events Structured LOB Unstructured 12 NOTE: all product views are illustrations and might not represent actual product screen shots.

13 Solution 13 Predict Harness the power of Predictive Analytics Uncover trends before they become catastrophes Analytics Extract signal from the noise Spot relationships Machine learning Subtle effects Forecasting NOTE: all product views are illustrations and might not represent actual product screen shots.

14 Solution Pinpoint Needle Replay history to recreate the events Pinpoint root causes with event correlation On a rocket Haystack In a storm 14 NOTE: all product views are illustrations and might not represent actual product screen shots.

15 HP Operations Analytics Big Data Analytics for your IT Operations Solution Operations Data repository Automatic system health monitor Instant replay for your system Prepare Predict Pinpoint Connects to all your operations data Self-calibrates via machine learning Recreates history with beautiful visualizations 15 Stores, indexes and understands Predicts future performance Isolates trouble in time in context NOTE: all product views are illustrations and might not represent actual product screen shots.

16 HP Operations Analytics Big Data Analytics for your IT Operations 16 80% safer Reduced severe outage incidents 80% faster To diagnose complex trouble 80% lower cost Than Splunk ROI: we hope you ll never find out NOTE: all product views are illustrations and might not represent actual product screen shots.

17 How HP helps IT

18 HP Business Service Management Ensure optimal IT performance and availability in a dynamic world Business Service Management Operations Bridge Consolidated management, accelerated root cause analysis Application Management End to end composite application performance management Forrester & Gartner Leader Featuring the Run Time Service Model Ops Analytics the next big thing! Operations Intelligence Actionable analytics from events, logs, metrics & topology data Infrastructure Management Comprehensive visibility and monitoring of hybrid IT Unique RTSM engine Patented Analytics: IT s crystal ball Huge Installed Base

19 Phase 1 Operations Intelligence using Log Analytics

20 Reactive Monitoring Proactive Monitoring HP Operations Intelligence A unified approach to solving IT Management problems Advanced Correlation Advanced Analytics Operations Intelligence Event Triage Log Analytics Known Problems Unknown Problems 20 NOTE: all product views are illustrations and might not represent actual product screen shots.

21 Operations Intelligence using Log Analytics Network Cloud Digital signage Apps Texts Storage Data Logs Event s 21 NOTE: all product views are illustrations and might not represent actual product screen shots.

22 Operations Intelligence using Log Analytics Logs and Machine Data A rich source of IT Management Information and core to Analytics Computer Log File - the file to which a computer system writes a record of its activities. A Running history of everything that happens in a technology solution Everything in IT Generates Logs Machine Data is any semi-structured data stored in files or logs Logs and Machine Data are an untapped source of information, problems often hidden in the logs, and logs are divided in silo s Logs Events flows Logs/ events/ flows App Applications Cloud Structured/ raw Devices/ Virtual Network Users/ employee Physical data Mobile devices

23 Operations Intelligence using Log Analytics Advanced Log Analytics for the new style of IT Operations Enable a single view of IT health riskfree. An economical solution licensing based on # of IT components, not volume of data being collected. Collect everything. Collect data from log-generating source and IT events. Store everything. Using efficient compression store all data in one location for any number of years. enable easy search, reporting, and analytics and reduces the cost of storage. Analyze everything. 23 Analyze data using simplified search functions and enhanced auto-completion of search key IT Search Logs Log Analytics Events ArcSight Logger OMi/OM/NNMi NOTE: all product views are illustrations and might not represent actual product screen shots.

24 Phase 2 Operations Intelligence using HP Operations Analytics

25 Reactive Monitoring Proactive Monitoring HP Operations Intelligence A unified approach to solving IT Management problems Advanced Correlation Advanced Analytics Operations Intelligence Event Triage Log Management Known Problems Unknown Problems 25 NOTE: all product views are illustrations and might not represent actual product screen shots.

26 HP Operations Analytics Advanced analytics based on COMPLETE Operations data Cloud Digital signage Topolog y Network Apps Texts Data Logs Storage Event s Metrics 26 NOTE: all product views are illustrations and might not represent actual product screen shots.

27 HP Operations Analytics Comprehensive, actionable insight into all aspects of operations for the New Style of IT New Standalon e Solutions IT Search Guided Troubleshooting Visual Analytics Standalone, Scalable Operations Analytics platform Performance Metrics Operational Events Topology Logs Application Mobile app Storage Network System Cloud 3 rd Party tools e.g. Splunk 27 NOTE: all product views are illustrations and might not represent actual product screen shots.

28 HP Operations Analytics Provides Advanced, Big Data Analytics for the New Style of IT IT Search Guided Troubleshooting Visual Analytics 28 Analytics Query Language (AQL) Phrase Query Language (PQL) Analytics Query Language (AQL) NOTE: all product views are illustrations and might not represent actual product screen shots.

29 HP Operations Analytics Comprehensive, actionable insight into all aspects of operations in the New Style of IT 29 DEMO Features Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Robust platform to aggregate operational Big Data for IT Advanced Analytics with powerful IT search, guided troubleshooting and breakthrough visual analytics Problems it solves Actionable insight from increasing data volumes & complexity Speeds troubleshooting with minimum domain expertise Analysis of structured & unstructured IT data in a single place Customer benefits Comprehensive visibility and analysis of IT data Prevent costly service downtime and reduces outages Protects investment in existing solutions (HP BSM, Splunk

30 Why HP for HP Operations Analytics? Why care about HP Operations Analytics With HP Operations Analytics 30 practice analytics otherwise humanly not feasible exploit PetaBytes of data already there and intended to be used!! increase Service Levels and Operational Efficiencies reduce triage time, reduce outages, reduce costs multiply collaboration by an order of magnitude expand vastly your management scope overnight HP Operations Analytics Is Enterprise ready and scaleable to virtually any store size Protects your investment Exploits existing data from HP data collectors incl< EUM Integrates but is independent of HP BSM Integrates with 3 rd Party solutions e.g. Splunk Embeds state of the art BigData technologies Embeds Arcsight Logger, leader in Gartner MQ Quadrant voted Strong Value by EMA As both a platform and a vision, HP Operations Analytics offers a highly modular and adaptive approach to tackling new and even unforeseen problem sets. HP s introduction of Operations Analytics has all the makings of a visionary industry event.. Dennis Drogseth, Vice President Enterprise Management Associates, Inc. NOTE: all product views are illustrations and might not represent actual product screen shots.

31 OpsAnalytics shows events in both Arcsight logger and OMi, which accelerates and simplifies searches and analysis of the history of events and how they were processed. HP OpsAnalytics provides powerful integration between HP Arcsight Logger and HP BSM, and is the right direction to go. Sr Automation Analyst, Large Canadian Transportation company.

32 At Vodafone Ireland, we see our successful implementation of HP BSM software for consolidated operations, being extremely well complemented by the potential we see in HP Operations Analytics. The capability to rapidly search through massive amounts of data, events, topology, metrics, machine data and log files, will complement our monitoring solution, and helps us master the dynamics of our Hybrid IT environment Luke Bradley, Service Management Tools Manager, Technology Operations, Vodafone Ireland

33 Predict Enterprise IT environments are more diverse, complex and constantly changing No early warning of service degradation Static thresholds are problematic to maintain And sometimes impossible to set No easy way to correlate if current issue is similar to those seen in the past 33 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

34 Predict : HP Service Health Analyzer (SHA) Predictive Analytics 1. Anticipate problems before the business is impacted and prevent downtime 2. Automatically correlate information from multiple domains 3. Reduce cost of handling events by proactively investigating anomalies 4. Self learning system 34 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

35 HP BSM: Service Health Analyzer Foresight of potential issues with behavioural learning and predictive analytics Predictive alerting based on learned pattern detection Unique topology-based performance analytics Automated root-cause and similarity analysis HP patented algorithms / IP SHA Detected an issue 36 minutes before regular monitoring detected it Healthcare Provider SHA detected an issue 1 hour before it was reported by end user PlayTech Gaming Services provider (business metrics) 35 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

36 Product Strength SHA Value Summary Reduce negative business Impact Reduce Labor Costs Get notified earlier Prevent and reduce business impact of problems No need to set and maintain thresholds Triage multiple events at the same time Avoid reinventing the wheel - automatically detect similar issues Low Risk Deployment Leverage BSM investment and RTSM Topology Analyze any time series data Easy to deploy Cost Efficiency 36 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

37 HP Operations Analytics How to get started Explore 1 st Generation operations analytics - Download the freemium integration components - (Optional) Download freemium Arcsight logger and/or OMi - Integrate your OMi or OM or NNMi - Exploit Award winning search to find issues fast Adopt the New Style of IT Management - Ask to enter the Early Release Program for HP Operations Analytics - Install the Virtual appliance 37 - Get all the advantages of BigData Analytics for NOTE: all product views are illustrations and might not represent actual product screen shots.

38 Thank you Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

39 Opt In Register and enter to win a $50 USD Amazon gift card by opting in to hear more information from HP Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

40 Vivit / HP Virtual Roadshows November 6 & 7 Mobility and Cloud. November 20 & 21 Security and Big Data. Both Summits will run over two days with a keynote speaker, birds of a feather session and 3 other sessions/webinars specific to game changer topics. Stay tuned for more details and registration information. Free to attend. 40 Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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