Managed Cloud Services

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1 Managed Services

2 From Data Centre to Managed Public Traditional data centre Virtual Data Centre In-house Dedicated External Multi-tenant External Managed Public Consulting approach: Breakdown of Business services into several IT services to be deployed in Assignment of IT services to the right position in the Public 2 2

3 implementation projects Roadmap Definition of roadmap for introduction of Computing in the specific business environment Software Selection and implementation Deployment models Support for facilitators and management software selection (e.g. virtualization, cloud management, data centre automation, ITSM) Implementation of selected solution Identification and implementation of the deployment models best suited to business realities (e.g. private with internal DC, private with external DC, public, hybrid solutions etc.) Candidate applications Integration with IT processes and technologies templates Support for identifying best candidates for migration or deployment in Definition and implementation of integration models for existing business processes (e.g. Incident and Change management) and management technologies (e.g. CMDB, monitoring, asset mgmt, ticketing) Initial implementation of technology stack templates used in deployment of applications in the, including IT management tools 3 Migration and Consolidation Migration and consolidation of existing applications or support for deployment

4 Infrastructure evolution support projects Traditional data centre Virtual Data Centre In-house Dedicated External Multi-tenant External Managed Public Projects for evolution of infrastructure architecture: Virtualization Business Continuity NGDC Deployment of services to Public Management of business services in Public Combined private / public governance 4 4

5 5 Transforming data centres into s

6 Components of transformation: evolutive + innovative Evolution Innovation Virtualization and Data Centre Automation (Self) Provisioning of cloud resources, Orchestration Broad Network Access NIST On-Demand Self-Service Rapid Elasticity Resource Pooling Measured as a Service 6

7 : an operating model Infrastructure Application Owner Define Service Service Catalogue Self-Service Portal Request Service Customer Storage projects Physical Servers Service Request Management Service Retirement 7 Network Virtual Servers + Middleware stack Application stack Monitoring Compliance Additional Services Automated Provisioning

8 Enterprise products: BMC BMC Portal Service Request Status Service Level Service Level Management BMC LifeCycle Management Service Request management Change Management Discovery Provisioning Configuration Virtualization & Resource Pooling Core Infrastructure Compliance Operation Administration Public Provider 8 Storage Servers Networking

9 Enterprise products: CA CA Server Automation Virtual CA Automation CA Configuration Automation CA Process Automation Ensuring a uniform distribution process for applications and services via physical and virtual systems Capitalizing fully on the potential of cloud computing; self-service, resource pool, self-service, dynamic provisioning of physical and virtual resources Identifying, monitoring and standardizing service IT infrastructure; management of policydriven configuration Automation, integration and orchestration of processes via IT groups, applications and platforms 9

10 Enterprise products: the Reply platform User Admin System Users APIs WEB CONSOLE REPLY CLOUD PLATFORM Admin APIs RPC/SOAP (http,tcp) System APIs Reply Virtual API(ws) Reply Storage API(ws) Reply Network API(ws) Reply Monitor API (ws) Reply Metering API (ws) Hypervisor 1 Hypervisor n VIRTUALIZATION Reply VM SSystem 1 SSystem n STORAGE Reply VS Switch Firewall NETWORK/SECURITY Reply VN Tool 1 Tool n MONITORING METERING 10 PHYSICAL HARDWARE/SOFTWARE

11 Deployment models Traditional data centre Virtual Data Centre In-house Dedicated External Multi-tenant External Managed Public Flexibility Costs Scalability 11

12 Virtual Data Centre Reply Governance and Management Services Reply Virtual Data Centre Reply Virtual Data Centre Customer Data Centre Partner Data Centre Public Data Centres 12

13 Operations services Capacity planning Server template upgrade maintenance Monitoring and operational management of the cloud platform Upgrade maintenance of data centre automation tools for 13 Service and resource usage reporting

14 Thanks

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