POST DESCRIPTION AND PERSON SPECIFICATION

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1 POST DESCRIPTION AND PERSON SPECIFICATION POST SALARY INFORMATION ASSISTANT 15,640-16,412 or 16,716 to 17,433 (subject to review) HOURS OF DUTY LOCATION REPORTING TO RESPONSIBLE FOR 35 Hours per Week Across site libraries and Library ICT suites Digital Librarian/Librarians N/A KEY CHALLENGES 1. To provide an active front-facing role delivering a pro-active, dynamic, technologyrich Library service to the College community. 2. The ability to communicate with Library users from a wide range of ability levels, linguistic, religious and cultural backgrounds often in challenging circumstances and deliver an appropriate response and support. 3. Maintain a broad skills set including high-level competence with Microsoft Office, LMS, computer booking/print management systems, Library and other e-resources, OPAC, search engines, platforms, electronic communications vehicles and Develop competency in MARC 21 cataloguing, Dewey classification system, automated Library management and other electronic systems as may be deployed. 5. Grow skill set to meet evolving needs of readers. KEY RESPONSIBILITIES 1. Promote Library resources and services, and present a positive and helpful image. 2. Service point duties dealing with face-to-face, telephone and electronic queries, information retrieval and point of sale including handling small amounts of cash. 3. Assist readers with use of equipment. 4. Report technical problems to IT Helpdesk. Report LMS problems to Library Systems Administrator. 5. Back-of-house and other operations in agreement with professional staff e.g. cataloguing, monitoring consumables, initiating resource procurement orders, serials check-in including prediction pattern management and generating associated reports. 6. Maintain good order on shelves, process new stock, weed out redundant materials and prepare items for repair/rebinding.

2 Note Progression to the higher salary grade will be subject to meeting additional criteria to be developed in conjunction with the Libraries management team when in place. These criteria will include support for students using the IT equipment and software in the Libraries. KEY ROLES 1. Front-facing user support at Library service points. 2. Uphold an effective learning environment for the Library users. 3. Assist with staff and student inductions including focused and individualised induction. 4. Operate LMS to manage resource circulation and place holds. Generate overdue and other relevant reports on a regular basis. 5. Operate the computer booking system. 6. Assist users with print management system. 7. Operate a wide range of equipment as required photocopiers, printers, scanners, faxes, laminators etc. 8. Back-of-house para-professional, clerical and administrative duties using appropriate hardware and software tools. 9. Engage in projects, attend and participate in team meetings and share knowledge and ideas. 10. Engage with and contribute to staff development opportunities (including courses) as appropriate. 11. Present positive image of the College s Library services. GENERAL 1. Implement College policies, particularly those relating to equality and diversity. 2. To implement Health and Safety and security measures in accordance with statutory and College requirements. 3. Be a role model supporting College values and corporate management. 4. Actively develop his/herself through staff development and training activities and to review their own performance and the performance of those who are responsible to them. 5. Undertake any other duties consistent with the key responsibilities and duties of the post, as directed. Every Post Description will be subject to review;

3 1. Within six months of appointment 2. Thereafter, on an annual basis 3. As a result of agreed staff development / personal development needs 4. As a result of team / operational requirements or strategy changes. This job description sets out the principal responsibilities of the post at the time it was compiled. Such duties may vary from time to time without changing the general character of the duties or the level of the responsibility entailed. Such variations are a common occurrence and cannot themselves justify a reconsideration of the grading of the post. MANAGER SIGNATURE DATE COMPILED EXECUTIVE AUTHORISATION

4 PERSON SPECIFICATION JOB TITLE INFORMATION ASSISTANT FACULTY/ SECTION LIBRARIES & LEARNING TECHNOLOGIES FACTOR ESSENTIAL DESIRABLE Means of Assessment Qualifications and Training SVQ Level II/ 3 Higher grades or equivalent level qualification. Evidence of continuous professional development. Training in working with ESOL students. ICT qualification (ECDL etc). Working knowledge of a foreign language. Occupational Experience MS Office applications (including Word and Excel). Knowledge of key College policies and procedures. Fundamentals of

5 FACTOR ESSENTIAL DESIRABLE Means of Assessment data protection covering confidentiality. Customer care experience preferably in a Library or educational environment. Relevant administrative experience. Familiarity with LMS operations. Fundamentals of copyright e.g. photocopying entitlements including DDA exemptions. Personal qualities and competencies Good communication, liaison and networking skills. Good written and verbal communication skills. Client-focused and desire to develop service. Tact and discretion.

6 FACTOR ESSENTIAL DESIRABLE Means of Assessment Ability to manage conflicting priorities and meet deadlines to the satisfaction of all parties. Ability to multitask for considerable periods. Willingness to learn and actively develop skill set. Team working experience. MANAGER SIGNATURE DATE COMPILED EXECUTIVE AUTHORISATION

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