User s Guide. OMEGAMON Alert Manager for HP OpenView NNM. Version 200 GC April 2002

Transcription

1 User s Guide OMEGAMON Alert Maager for HP OpeView NNM Versio 200 GC April 2002 Cadle Corporatio 201 North Douglas Street El Segudo, Califoria 90245

2 Registered trademarks ad service marks of Cadle Corporatio: AF/OPERATOR, AF/PERFORMER, AF/REMOTE, Availability Commad Ceter, Cadle, Cadle Commad Ceter, Cadle Direct logo, Cadle Electroic Customer Support, Cadle logo, Cadle Maagemet Server, Cadle Maagemet Workstatio, Cadle Techologies, CL/CONFERENCE, CL/SUPERSESSION, CommadWatch, CT, CT/Data Server, CT/DS, DELTAMON, eba, eba*servicemoitor, eba*servicenetwork, ebusiess Istitute, ETEWatch, ItelliWatch, ItelliWatch Piacle, MQSecure, MQView, OMEGACENTER, OMEGAMON, OMEGAMON/e, OMEGAMON II, OMEGAMON Moitorig Aget, OMEGAVIEW, OMEGAVIEW II, PQEdit, Solutios for Networked Applicatios, Solutios for Networked Busiesses, ad Trasplex. Trademarks ad service marks of Cadle Corporatio: Alert Adapter, Alert Adapter Plus, Alert Emitter, AMS, Amsys, AutoBridge, AUTOMATED FACILITIES, Availability Maagemet Systems, Cadle Alert, Cadle Busiess Parter Logo, Cadle Commad Ceter/SetielMaager, Cadle CommadPro, Cadle CIRCUIT, Cadle edelivery, CadleLight, CadleNet, CadleNet 2000, CadleNet Commad Ceter, CadleNet ebp, CadleNet ebp Access, CadleNet ebp Admiistrator, CadleNet ebp Broker Access, CadleNet ebp Cofiguratio, CadleNet ebp Coector, CadleNet ebp File Trasfer, CadleNet ebp Host Coect, CadleNet ebp Object Access, CadleNet ebp Object Browser, CadleNet ebp Secure Access, CadleNet ebp Service Directory, CadleNet ebp Uiversal Coector, CadleNet ebp Workflow Access, CadleNet ebusiess Assurace, CadleNet ebusiess Exchage, CadleNet ebusiess Platform, CadleNet ebusiess Platform Admiistrator, CadleNet ebusiess Platform Coector, CadleNet ebusiess Platform Coectors, CadleNet ebusiess Platform Powered by Roma Techology, CadleNet ebusiess Platform Service Directory, CadleNet Portal, CCC, CCP, CEBA, CECS, CICAT, CL/ENGINE, CL/GATEWAY, CL/TECHNOLOGY, CMS, CMW, Commad & Cotrol, Coect-Notes, Coect-Two, CSA ANALYZER, CT/ALS, CT/Applicatio Logic Services, CT/DCS, CT/Distributed Computig Services, CT/Egie, CT/Implemetatio Services, CT/IX, CT/Workbech, CT/Workstatio Server, CT/WS,!DB Logo,!DB/DASD,!DB/EXPLAIN,!DB/MIGRATOR,!DB/QUICKCHANGE,!DB/QUICKCOMPARE,!DB/SMU,!DB/Tools,!DB/WORKBENCH, Desig Network, DEXAN, e2e, ebaa, ebaauditor, eban, ebanetwork, ebaapractice, ebp, ebusiess Assurace, ebusiess Assurace Network, ebusiess at the speed of light, ebusiess at the speed of light logo, ebusiess Exchage, ebusiess Istitute, ebx, Ed-to-Ed, ENTERPRISE, Eterprise Cadle Commad Ceter, Eterprise Cadle Maagemet Workstatio, Eterprise Reporter Plus, EPILOG, ER+, ERPNet, ESRA, ETEWatch Customizer, HostBridge, IterFlow, Cadle IterFlow, Lava Cosole, MessageMate, Messagig Mastered, Milleium Maagemet Blueprit, MMNA, MQADMIN, MQEdit, MQEXPERT, MQMON, NBX, NetGlue, NetGlue Extra, NetMirror, NetScheduler, OMA, OMC Gateway, OMC Status Maager, OMEGACENTER Bridge, OMEGACENTER Gateway, OMEGACENTER Status Maager, OMEGAMON Maagemet Ceter, OSM, PC COMPANION, Performace Pac, PowerQ, PQCofiguratio, PQScope, Respose Time Network, Roma, Roma Applicatio Maager, Roma Broker, Roma BSP, Roma Coector, Roma Developer, Roma FS/A, Roma FS/Access, RomaNet, Roma Network, Roma Object Access, Roma Secure, Roma WF/Access, Roma Workflow Access, RTA, RTN, SetielMaager, Somerset, Somerset Systems, Status Moitor, The Milleium Alliace, The Milleium Alliace logo, The Milleium Maagemet Network Alliace, TMA2000, Tracer, Uified Directory Services, Volcao ad ZCopy. Trademarks ad registered trademarks of other compaies: AIX, DB2, MQSeries ad WebSphere are registered trademarks of Iteratioal Busiess Machies Corporatio. SAP is a registered trademark ad R/3 is a trademark of SAP AG. UNIX is a registered trademark i the U.S. ad other coutries, licesed exclusively through X/Ope Compay Ltd. HP-UX is a trademark of Hewlett-Packard Compay. SuOS is a trademark of Su Microsystems, Ic. All other compay ad product ames used herei are trademarks or registered trademarks of their respective compaies. Copyright March 2002, Cadle Corporatio, a Califoria corporatio. All rights reserved. Iteratioal rights secured. Threaded Eviromet for AS/400, Patet No. 5,504,898; Data Server with Data Probes Employig Predicate Tests i Rule Statemets (Evet Drive Samplig), Patet No. 5,615,359; MVS/ESA Message Trasport System Usig the XCF Couplig Facility, Patet No. 5,754,856; Itelliget Remote Aget for Computer Performace Moitorig, Patet No. 5,781,703; Data Server with Evet Drive Samplig, Patet No. 5,809,238; Threaded Eviromet for Computer Systems Without Native Threadig Support, Patet No. 5,835,763; Object Procedure Messagig Facility, Patet No. 5,848,234; Ed-to-Ed Respose Time Measuremet for Computer Programs, Patet No. 5,991,705; Commuicatios o a Network, Patet Pedig; Improved Message Queuig Based Network Computig Architecture, Patet Pedig; User Iterface for System Maagemet Applicatios, Patet Pedig. NOTICE: This documetatio is provided with RESTRICTED RIGHTS. Use, duplicatio, or disclosure by the Govermet is subject to restrictios set forth i the applicable licese agreemet ad/or the applicable govermet rights clause. This documetatio cotais cofidetial, proprietary iformatio of Cadle Corporatio that is licesed for your iteral use oly. Ay uauthorized use, duplicatio, or disclosure is ulawful. 2 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

3 Cotets Tables Preface About This Guide Documetatio Set Adobe Portable Documet Format What s New Chapter 1. Itroducig the OMEGAMON Alert Maager for HP OpeView NNM About the OMEGAMON Alert Maager for HP OpeView NNM Features of the OMEGAMON Alert Maager for HP OpeView NNM 18 OMEGAMON Alert Maager for HP OpeView NNM Eviromet. 19 Moitorig NNM Alerts A Typical Sceario Chapter 2. The HP OpeView NNM Workspace About the HP OpeView NNM Alerts Workspace Uderstadig Alert Maager-Provided Iformatio Workig with HP OpeView NNM Iformatio Iside a Alerts Workspace Uderstadig the Iformatio: A Sceario Chapter 3. Sedig CCC Evet Data to HP OpeView NNM Specifyig what Evet Data to Emit Creatig a Policy Usig the OpeView_Evet Activity Sedig MQSeries Data to OpeView: A Typical Sceario Chapter 4. Displayig CCC Evets o HP OpeView NNM Cofigurig HP OpeView Viewig CCC Alerts o HP OpeView NNM

4 Appedixes Appedix A. Net_Alert Attributes About Attributes Attributes i the Net_Alert Group Appedix B. Predefied Solutios Itroductio to Situatios Predefied Situatios ad Their Descriptios Appedix C. Guide to Cadle Customer Support Base Maiteace Pla Ehaced Support Services Customer Support Cotact Iformatio Idex OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

5 Tables Table 1. Evet Categories ad Descriptios

6 6 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

7 P Preface Itroductio The OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200, provides detailed iformatio about the Alert Maager, which acts as a iterface betwee Cadle moitorig products ad HP OpeView Network Node Maager (NNM). It makes it possible for you to use the moitorig ad automatio capabilities of OMEGAMON XE to moitor SNMP traps reported to NNM ad to sed Alert Maager evet data to NNM. This guide covers: moitorig NNM alerts usig CadleNet Portal TM sedig OMEGAMON XE evets to NNM cofigurig NNM to display OMEGAMON XE evets usig Net_Alert attributes to create situatios that moitor NNM alerts Preface 7

8 About This Guide About This Guide Purpose This guide provides the iformatio you eed to use the OMEGAMON Alert Maager for HP OpeView NNM, through the CadleNet Portal user iterface, to moitor SNMP traps forwarded from NNM ad to sed evet data to NNM. It is desiged to complemet the olie help provided with the Alert Maager ad CadleNet Portal, as well as the topics covered i Admiisterig OMEGAMON Products with CadleNet Portal. Iteded audiece This guide is for system admiistrators ad operators who are resposible for settig up the OMEGAMON Alert Maager for HP OpeView NNM to moitor data from NNM, ad for those resposible for cofigurig NNM to display data from OMEGAMON XE. It assumes a workig kowledge of OMEGAMON XE, CadleNet Portal, the Cadle Maagemet Workstatio, ad NNM. 8 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

9 Documetatio Set Documetatio Set Overview Cadle provides this User s Guide for OMEGAMON Alert Maager for HP OpeView NNM. This maual supplemets the olie Help provided with the product. Where to look for more iformatio For more iformatio related to this product ad other related products, please see the techical documetatio CD-ROM that came with your product techical documetatio iformatio available o the Cadle Web site at olie help provided with this ad the other related products. Orderig additioal documetatio To order additioal product mauals, cotact your Cadle Support Services represetative. We would like to hear from you Cadle welcomes your commets ad suggestios for chages or additios to the documetatio set. A user commet form, located at the back of each maual, provides simple istructios for commuicatig with the Cadle Iformatio Developmet departmet. You ca also sed to UserDoc@cadle.com. Please iclude "OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200 o the subject lie. Preface 9

10 Adobe Portable Documet Format Adobe Portable Documet Format Pritig this book Cadle supplies documetatio i the Adobe Portable Documet Format (PDF). The Adobe Acrobat Reader will prit PDF documets with the fots, formattig, ad graphics i the origial documet. To prit a Cadle documet, do the followig: 1. Specify the prit optios for your system. From the Acrobat Reader Meu bar, select File > Page Setup ad make your selectios. A settig of 300 dpi is highly recommeded as is duplex pritig if your priter supports this optio. 2. To start pritig, select File > Prit... o the Acrobat Reader Meu bar. 3. O the Prit pop-up, select oe of the Prit Rage optios for All Curret page Pages from: [ ] to: [ ] 4. (Optioal). Select the Shrik to Fit optio if you eed to fit oversize pages to the paper size curretly loaded o your priter. Pritig problems? The prit quality of your output is ultimately determied by your priter. Sometimes pritig problems ca occur. If you experiece pritig problems, potetial areas to check are: settigs for your priter ad priter driver. (The dpi settigs for both your driver ad priter should be the same. A settig of 300 dpi is recommeded.) the priter driver you are usig. (You may eed a differet priter driver or the Uiversal Priter driver from Adobe. This free priter driver is available at the halftoe/graphics color adjustmet for pritig color o black ad white priters (check the priter properties uder Start > Settigs > Priter). For more iformatio, see the olie help for the Acrobat Reader. the amout of available memory i your priter. (Isufficiet memory ca cause a documet or graphics to fail to prit.) For additioal iformatio o pritig problems, refer to the documetatio for your priter or cotact your priter maufacturer. 10 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

11 Adobe Portable Documet Format Cotactig Adobe If additioal iformatio is eeded about Adobe Acrobat Reader or pritig problems, see the Readme.pdf file that ships with Adobe Acrobat Reader or cotact Adobe at Preface 11

12 Adobe Portable Documet Format 12 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

13 W What s New Cadle moitorig agets have a ew ame Cadle s itelliget moitorig agets that comprise the OMEGAMON XE suite of products ad use the CadleNet Portal user iterface have bee reamed. You will see the ew ames i the product help ad documetatio. Withi the applicatio, some of the pael ames do ot reflect the ew product ame. However, all of the itelliget fuctioality of OMEGAMON XE is available for these agets. The ew product ames will be added to the applicatios i a subsequet release. What s New 13

14 14 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

15 1 Itroducig the OMEGAMON Alert Maager for HP OpeView NNM Chapter Overview This chapter itroduces the OMEGAMON Alert Maager for HP OpeView NNM. Chapter cotets About the OMEGAMON Alert Maager for HP OpeView NNM Features of the OMEGAMON Alert Maager for HP OpeView NNM OMEGAMON Alert Maager for HP OpeView NNM Eviromet Moitorig NNM Alerts A Typical Sceario Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 15

16 About the OMEGAMON Alert Maager for HP OpeView NNM About the OMEGAMON Alert Maager for HP OpeView NNM The challege Icreasigly, system admiistrators are facig the challege of maagig iformatio i distributed, heterogeeous eviromets with multiple focal poits ad differet maagemet tools. Cadle Corporatio has developed a set of alert maagers to help admiistrators meet this challege. Alert maagers act as iterfaces betwee OMEGAMON XE ad other applicatios. They make it possible to itegrate iformatio from Cadle maagemet products with data from third party products o a sigle workstatio. You ca moitor SNMP alerts from third party products or sed data about evets moitored by Cadle products to a third party applicatio. How Alert Maagers assist you The bidirectioal iteroperability offered by alert maagers eables you to: Simplify system ad applicatio maagemet You ca view ad maage applicatios, operatig systems, ad resources across your computig eviromet from a sigle focal poit of your choice. Ehace system performace ad availability You ca correlate iformatio from differet maagemet tools to more effectively maage your etworked systems. Icrease efficiecy By sharig access to iformatio, you ca troubleshoot system problems more effectively. By usig situatios, you ca esure that OMEGAMON Alert Maager for HP OpeView NNM otifies you of oly those alerts that you cosider importat. Provide flexibility Admiistrators ad operators ca use the maagemet tools they are most familiar with to moitor iformatio, regardless of where it is collected. 16 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

17 About the OMEGAMON Alert Maager for HP OpeView NNM How the OMEGAMON Alert Maager for HP OpeView NNM works The OMEGAMON Alert Maager for HP OpeView NNM is a itelliget remote aget that rus o the same host as NNM. It moitors SNMP traps received by NNM ad forwards them to the Cadle Maagemet Server. This iformatio is the made available to be viewed usig CadleNet Portal or to be used i creatig situatios. Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 17

18 Features of the OMEGAMON Alert Maager for HP OpeView NNM Features of the OMEGAMON Alert Maager for HP OpeView NNM HP OpeView NNM Iformatio O demad, OMEGAMON Alert Maager for HP OpeView NNM displays a report of the 100 most recet alerts received by NNM. You ca sca these alerts to review what is happeig o systems maaged by the applicatio. You ca also use reports to determie which alerts you wat to moitor usig criteria-based situatios. The HP OpeView NNM Workspace o page 27 provides iformatio about the cotets of the reports ad how to access ad display report iformatio. Predefied situatios Cadle miimizes your programmig requiremets by providig predefied situatios you ca use to start moitorig alerts almost immediately. You ca also use these predefied situatios as models for creatig your ow situatios. Predefied Solutios o page 63 provides defiitios of the product-provided situatios. Net_Alert attributes Cadle also provides a set of attributes you ca use to create your ow moitorig situatios. These attributes let you idetify specific aspects of alerts you wat to moitor such as category, severity, or evet origi. Net_Alert Attributes o page 59 cotais descriptios of these attributes. Emitter feature The emitter feature eables you to forward Cadle evets to NNM as SNMP alerts. You ca sed iformatio about situatios moitored by ay of Cadle's wide rage of performace ad availability maagemet products. Sedig CCC Evet Data to HP OpeView NNM o page 39 cotais istructios for creatig a policy to emit evet data to OpeView. 18 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

19 OMEGAMON Alert Maager for HP OpeView NNM Eviromet OMEGAMON Alert Maager for HP OpeView NNM Eviromet Overview OMEGAMON Alert Maager for HP OpeView NNM is oe of may types of agets that comprise the OMEGAMON XE product set. OMEGAMON Alert Maager for HP OpeView NNM ca help you to address the icreasig challeges preseted by today s techical eviromet. I this uit you lear about the operatig eviromet i which the OMEGAMON Alert Maager for HP OpeView NNM resides. What is OMEGAMON XE? OMEGAMON XE is a suite of products that assists you i moitorig your maiframe ad distributed systems o a variety of platforms usig a variety of workstatios. It provides a way to moitor the availability ad performace of all the systems i your eterprise from oe or several desigated workstatios. It provides may useful reports you ca use to track treds ad uderstad ad troubleshoot system problems. You ca use OMEGAMON XE to establish your ow performace thresholds create situatios, which are coditios to moitor create ad sed commads to systems i your maaged eterprise by meas of the Take Actio feature. Take Actio eables you to, for istace, restart a process that is ot fuctioig properly or sed a message create comprehesive reports about system coditios moitor for alerts o the systems ad platforms you are maagig trace the causes leadig up to a alert defie your ow queries, usig the attributes provided by OMEGAMON Alert Maager for HP OpeView NNM, to moitor coditios of particular iterest to you Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 19

20 OMEGAMON Alert Maager for HP OpeView NNM Eviromet Compoets of the eviromet The cliet-server-aget implemetatio icludes a cliet, that ca be a CadleNet Portal workstatio a Cadle Maagemet Workstatio (CMW ),used to maage work groups ad work lists, data items, ad maaged system lists a server, kow as the Cadle Maagemet Server (CMS ) a CadleNet Portal server that performs commo CadleNet Portal fuctios ad serves to lighte the CadleNet Portal cliet moitorig agets that collect ad distribute data to a CMS. The OMEGAMON Alert Maager for HP OpeView NNM is such a aget. A additioal feature package, OMEGAMON DE, is available with OMEGAMON XE. This feature package provides all the capability of OMEGAMON XE, plus additioal capabilities as described later i this chapter. What is CadleNet Portal? CadleNet Portal is the user iterface ito your OMEGAMON XE product set. It provides a view of your eterprise from which you ca drill dow to more closely examie compoets of your systems eviromet. Its applicatio widow cosists of a Navigator that shows all the systems i your eterprise where Cadle agets are istalled, ad a workspace that icludes table ad chart views of system ad applicatio coditios. CadleNet Portal rus situatios at regular itervals to check that your applicatios ad system resources are ruig, ad ruig well. A failed test causes evet idicators to appear i the Navigator. CadleNet Portal offers two modes of operatio: desktop ad browser. I desktop mode, the applicatio software is istalled o your system. I browser mode, the system admiistrator istalls the applicatio o the web server ad you start CadleNet Portal from your browser. I browser mode, the software is dowloaded to your system the first time you log o to CadleNet Portal, ad thereafter oly whe there are software updates. 20 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

21 OMEGAMON Alert Maager for HP OpeView NNM Eviromet What is the Cadle Maagemet Workstatio? Whe usig OMEGAMON Alert Maager for HP OpeView NNM, you use the Cadle Maagemet Workstatio (CMW) to maage work groups ad work lists, data items, ad maaged system lists. Further Iformatio about the CMW ad CadleNet Portal For further iformatio about CadleNet Portal, refer to the product s olie Help ad to Admiisterig OMEGAMON Products with CadleNet Portal. Further iformatio about usig the CMW for user admiistratio ca be foud i the Cadle Maagemet Workstatio Admiistrator s Guide as well as i the CMW olie Help. If you are a experieced CMW user, you should review the CadleNet Portal help topic called CMW Users. This topic addresses the similarities ad differeces of these user iterfaces, provides guidace about each iterface s fuctioality, ad a cross-referece listig that clarifies the products termiology. What is OMEGAMON DE? The OMEGAMON DE feature package for CadleNet Portal offers a dashboard view of your eterprise. This feature provides a sigle poit of cotrol from which you ca maage the resources your busiess-critical applicatios rely o, icludig a rage of operatig systems, servers, databases, maiframes, ad Web compoets. It eables you to pull together the data ad fuctioality built ito all the Cadle moitorig solutios, such as OMEGAMON Alert Maager for HP OpeView NNM. OMEGAMON DE provides all the capability of OMEGAMON XE, plus these additioal capabilities: Multiple applicatios ca be displayed i oe workspace I a sigle workspace, you ca build a table or chart with data from oe type of moitorig aget, ad aother table or chart with data from a differet aget. Withi that workspace, you ca show views from as may differet aget types as are icluded o that brach of the Navigator. Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 21

22 OMEGAMON Alert Maager for HP OpeView NNM Eviromet You ca lik applicatio workspaces You ca defie a lik from a workspace associated with oe type of moitorig aget to a workspace associated with aother type of aget. You ca defie eterprise-specific Navigator views The Navigator physical view shows the hierarchy of your maaged eterprise by operatig platform ad type of Cadle aget. The Navigator busiess view shows the hierarchy of ay maaged objects defied through the CMW. You ca also defie Navigator views for ay logical groupig, such as a departmetal or site hierarchy. You ca defie a graphic view The graphic view eables you to retrieve ad display real-time moitorig data from Cadle agets. Usig the graphic view, you ca create a backgroud image or import oe, the place objects (Navigator items) o the image or have it doe automatically usig geographical coordiates. You ca zoom i ad you ca add such graphics as floor plas ad orgaizatio charts. You ca itegrate iformatio provided by Cadle s Uiversal Aget Cadle s Uiversal Aget is a aget you ca cofigure to moitor ay data you collect. It lets you itegrate data from virtually ay platform ad ay source, such as custom applicatios, databases, systems, ad subsystems. Your defied data providers are listed i the Navigator, ad default workspaces are automatically created. OMEGAMON DE Policy Maagemet adds automatio capabilities. The Workflow editor eables you to desig sets of automated system processes, called policies, to resolve system problems. A policy performs actios, schedules work to be performed by users, or automates maual tasks. Detailed iformatio about OMEGAMON DE is provided i the CadleNet Portal olie Help. The Workflow Editor If your product supports the use of the Workflow Editor, you ca fid iformatio about its use i CadleNet Portal Help ad Admiisterig OMEGAMON Products: CadleNet Portal. The Workflow Editor permits you to create ew policies or modify ay predefied policies for your product or 22 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

23 OMEGAMON Alert Maager for HP OpeView NNM Eviromet policies created usig the Cadle Maagemet Workstatio. Your OMEGAMON Alert Maager icludes support for emitter activity programs, which ca also be icluded i policies. Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 23

24 Moitorig NNM Alerts Moitorig NNM Alerts Two methods for moitorig alerts OMEGAMON Alert Maager for HP OpeView NNM offers two methods for moitorig alert data forwarded to it: o-demad reports displayed i the product s workspace, as well as situatio-based alerts. Usig the OpeView Alerts workspace The HP OpeView NNM Alerts workspace displays o demad the most recet alerts received by NNM. About the HP OpeView NNM Alerts Workspace o page 28 provides istructios for usig the Alerts workspace ad describes its cotets. Uderstadig the Iformatio: A Sceario o page 37 offers a typical sceario for how you might view workspace data. Usig situatio-based alerts The alerts received by NNM ca rage from iformatioal to critical. Usig situatios eables you to moitor for evets that you cosider sigificat istead of siftig through all the alerts that NNM received. For example, you ca moitor alerts from a specific eterprise object or with a particular level of severity. You ca use ad modify the predefied situatios that Cadle provides or create your ow situatios usig Net_Alert attributes that let you uiquely idetify alerts ad messages. Predefied Solutios o page 63 describes the predefied situatios. Net_Alert Attributes o page 59 describes the attributes you ca use to create situatios. 24 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

25 A Typical Sceario A Typical Sceario Backgroud You are a system admiistrator for Global Fiacial (GF), a multiatioal compay with a highly decetralized, multiplatform computig eviromet. For may years, GF has relied o Cadle OMEGAMON products to maage the performace ad availability of its maiframe resources. I the last few years it has added several Cadle products for both maiframe ad distributed systems. May etwork admiistrators at GF, however, use NNM to moitor the compay s TCP/IP-based UNIX etworks. You would like to itegrate iformatio about etwork alerts with the system ad applicatio iformatio you moitor with Cadle products, so you have purchased ad istalled the OMEGAMON Alert Maager for HP OpeView NNM. Moitorig etwork availability Your staff i Europe is depedet o a frame relay lik coected via a router i New York for access to the corporate distributed database. You create the followig situatio to moitor NNM for ay critical SNMP traps received from the routers i Lodo, Paris, Hamburg, or New York: *IF ((Net_Alert.Evet_Origi *EQ NewYork.Corp.Com *OR Net_Alert.Evet_Origi *EQ Lodo.Itl.Com *OR Net_Alert.Evet_Origi *EQ Paris.Itl.Com *OR Net_Alert.Evet_Origi *EQ Hamburg.Itl.Com ) *AND (Net_Alert.Severity *GT warig)) Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 25

26 A Typical Sceario You assig a etwork resources situatio to Warig state. The state chage is made visible to users via color ad special icos ad is easily visible i the CadleNet Portal Navigator. Now, ay etwork alert of a severity greater tha warig will cause a state chage that will be visible as they apply to a give system or systems displayed i the Navigator. For example, a Lik_Dow SNMP trap set to NNM from ay of the routers that the iteratioal orgaizatio depeds upo will cause a chage i state. 26 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

27 2 The HP OpeView NNM Workspace Itroductio This chapter describes the cotets of the HP OpeView NNM Alerts workspace. It also discusses how to access ad modify the cotets of the workspace ad provides a sceario illustratig how you might use the iformatio the workspace provides. Chapter Cotets About the HP OpeView NNM Alerts Workspace Uderstadig Alert Maager-Provided Iformatio Workig with HP OpeView NNM Iformatio Iside a Alerts Workspace Uderstadig the Iformatio: A Sceario The HP OpeView NNM Workspace 27

28 About the HP OpeView NNM Alerts Workspace About the HP OpeView NNM Alerts Workspace Overview The HP OpeView NNM Alerts workspace eables you to use CadleNet Portal to moitor alerts geerated by HP OpeView NNM. The workspace icludes iformatio such as: the category ad severity of the alert the system o which the reported evet occurred the time at which the alert was received Usig the HP OpeView NNM Alerts workspace SNMP alerts ca be geerated for a umber of etwork ad system resources. Poor performace or uavailability of ay oe of these resources ca impact your missio-critical, distributed applicatios. By usig OMEGAMON Alert Maager for HP OpeView NNM to moitor alerts through CadleNet Portal s HP OpeView NNM Alerts workspace, you ca miimize that impact. You ca easily itegrate the SNMP alert iformatio with the systems maagemet ad applicatio availability iformatio you receive from Cadle moitorig products. You ca use the HP OpeView NNM Alerts workspace to: review the overall performace of systems ad etworks you maage with NNM spot potetial or curret trouble spots evaluate iformatio for capacity plaig idetify ad aticipate times of peak usage determie which coditios you wat to moitor as situatios 28 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

29 Uderstadig Alert Maager-Provided Iformatio Uderstadig Alert Maager-Provided Iformatio Overview I this uit, you lear about the iformatio OMEGAMON Alert Maager for HP OpeView NNM provides. Whe usig CadleNet Portal to view iformatio, the iformatio is preseted i a workspace i the form of tabular colums called table views. Table views are oe of the types of views that you ca see i a workspace. Iformatio may also be displayed i the workspace as charts, graphs, or other formats you ca specify. The HP OpeView NNM Workspace 29

30 Workig with HP OpeView NNM Iformatio Workig with HP OpeView NNM Iformatio What is a workspace? A workspace is the workig area of the CadleNet Portal applicatio widow. At the left of the workspace is a Navigator that permits you to select the workspace you wat to display. As part of the applicatio widow, the right side of the status bar shows the CadleNet Portal server ame ad port umber to which the displayed iformatio applies, as well as the ID of the curret user. As you select items i the Navigator, the workspace presets views pertiet to your selectio. Each workspace has at least oe view. Every workspace has a set of properties associated with it. You ca customize the workspace by workig i the Properties editor to chage the style ad cotet of each view. Aother way to customize the workspace is to chage the type of view or to add views to the workspace. Be aware that the chages you make to the workspace are lost whe you switch to aother workspace uless you save them first. Formats for OMEGAMON Alert Maager for HP OpeView NNM iformatio Iformatio i a workspace ca be preseted to you i ay of the views below: Table view Pie chart view Bar chart view Plot chart view Needle gauge view Thermometer gauge view Notepad view 30 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

31 Workig with HP OpeView NNM Iformatio Evet cosole view, that shows the status of the situatios associated with the system. Take Actio view, that is used to sed a commad to the system. Termial view, that eables you to start a 3270 or 5250 work sessio. Browser view, that permits you to ope a browser to see HTML pages ad Web sites. Associatig workspaces with attributes There is a direct relatioship betwee attributes ad views, i that iformatio preseted i a view, such as a table view or chart, always shows data from a sigle attribute group. Colum ames i a table view typically correspod to attributes havig the same ame. Each CadleNet Portal workspace displays real-time iformatio for may of the attributes. The iformatio is available to you, idepedet of whether you are usig OMEGAMON Alert Maager for HP OpeView NNM to moitor situatios. For more iformatio Cotiue readig to lear how to maipulate iformatio preseted to you by CadleNet Portal. For descriptios of the idividual workspaces, see Iside a Alerts Workspace o page 34. Usig OMEGAMON Alert Maager for HP OpeView NNM iformatio You ca view iformatio about each maaged system that you are moitorig. Use this iformatio to moitor the performace of each maaged system, helpig you to idetify system bottleecks ad evaluate tuig decisios select the most effective threshold values for situatios you create review status iformatio whe a chage i the state of a give resource occurs; such as from OK to Warig or Warig to Critical The HP OpeView NNM Workspace 31

32 Workig with HP OpeView NNM Iformatio Defiig workspace properties Every workspace has a set of properties associated with it. You ca customize the workspace by workig i the Properties editor to chage the style ad cotet of each view. Chages you make to workspace properties, such as addig or editig a view are oly temporary. They will be lost whe you exit CadleNet Portal uless you save the workspace. The properties of a workspace may be some or all of the followig Query Filters Thresholds Cofiguratio Style Specify what data should go i the chart or table Refie the view by filterig out uwated data from the chart or table Establish threshold values ad color idicators for a table view Specify the script to ru or the coectio to make wheever you ope the termial view Chage the behavior ad appearace of the view Ivestigatig a evet Whe the coditios of a situatio have bee met, the situatio evaluates True, causig a evet idicator to appear i the Navigator. You ca ivestigate the evet by opeig its workspace. The evet workspace shows two table views, oe with the values of the attributes whe the situatio evaluated True, ad the other with the attributes curret values. The evet workspace ca also display a text view with ay expert advice writte by the situatio's author, ad the Take Actio view so you ca sed a commad to the applicatio started o that system. Addig a workspace to your favorites Whe usig CadleNet Portal i browser mode, you ca start it from ay workstatio by eterig the URL for the web server where the browser mode cliet is istalled. Each CadleNet Portal workspace also has a URL so that you ca save the workspace to your Favorites list or specify it as your home page. 32 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

33 Workig with HP OpeView NNM Iformatio Filterig iformatio To maually set up filterig for a give table view, place the cursor o the table view, press the right mouse butto, ad select Properties. From the displayed dialog, select the Filters tab. Here you ca select the colums to display as well as set up the criteria for which rows to display. To save your filterig specificatios, you must save the workspace before exitig. Sortig Iformatio Sortig is hadled by simply clickig o a colum headig. Click oce ad the report will be sorted i ascedig order. Click a secod time to resort the report ito descedig order. A third click returs you to the report s default sort. The HP OpeView NNM Workspace 33

34 Iside a Alerts Workspace Iside a Alerts Workspace Overview The HP OpeView NNM Alerts workspace cotais a table view that presets data i tabular form. Each colum represets a geeral alert characteristic. Each row represets a alert that HP OpeView NNM received. Withi each row, the fields represet the values for each alert for a particular characteristic. Colums ad their descriptios The followig table describes the data i each colum of the HP OpeView NNM Alerts table view. Table 1. Evet Categories ad Descriptios Colum Name Alert Category Descriptio The category of the etwork alert. The meaigs for the values are give below. Value Meaig Threshold Exceeded Network Error Programmed threshold reached Network operatio failed, capacity exhausted, etc. Status Evet Status reportig, ode olie/offlie, etc. Node Cofiguratio Chaged Node iterface added, address chaged, etc. Applicatio Evets Iformatio Log Udetermied Maager applicatio evets, subaget alerts Iformatioal, such as etries for loggig Cause of evet caot be idetified 34 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

35 Iside a Alerts Workspace Table 1. Evet Categories ad Descriptios (cotiued) Colum Name Alert Descriptio Alert Evet ID Eterprise Name Eterprise Object ID Evet Origi Logged Time MIB Name Descriptio The descriptio or idetificatio of a detected moitorig evet. The ame of the moitored evet. This ame may be customized o a particular etwork maagemet applicatio. The idetifier, i textual format, of the eterprise object that emitted the trap. The field displays oly as much of the textual ame as the etwork maager surfaces. It returs ay uresolved portio i dot decimal format. If the Eterprise ame is loger tha 64 characters, oly the last 64 characters are displayed. The ame is trucated from the left to preserve uique iformatio. The idetifier, i dot decimal format, of the eterprise object that emitted the trap. The Iteret Protocol (IP) address of the device or maaged system that geerated the evet. You ca moitor all alerts that origiate from a troubled maaged system or a critical etwork resource such as a gateway ode or a router. The time at which the alert occurred. All times are local time at the maaged system o which you istalled the alert adapter A abbreviated ame for the eterprise object ID. This ame may be customized o a particular etwork maagemet applicatio. The HP OpeView NNM Workspace 35

36 Iside a Alerts Workspace Table 1. Evet Categories ad Descriptios (cotiued) Colum Name Severity SNMP Trap Values Descriptio The severity level of the alert. Severity is assiged by the admiistrator of the etwork maagemet applicatio. The possible values are: Cleared Udetermied Warig Mior Error Major Critical The type of SNMP trap. The possible values are: Cold Start Warm Start Lik Dow Lik Up Autheticatio Failure Neighbor Loss Local Trap (Eterprise-specific) The text of a message or SNMP trap. The iformatio retured varies from applicatio to applicatio. It may iclude predefied MIB variable values. This is report-oly iformatio. You caot use the data i this colum for creatig situatios. 36 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

37 Uderstadig the Iformatio: A Sceario Uderstadig the Iformatio: A Sceario Backgroud You are a system admiistrator for Global Fiacial. You use Cadle Commad Ceter products to maage your maiframe ad distributed systems data. However, Global Fiacial moitors most of its TCP/IP-based etworks with HP OpeView NNM. You have purchased OMEGAMON Alert Maager for HP OpeView NNM so that you ca itegrate etwork data with your maiframe ad distributed systems data. I the followig sceario, you review HP OpeView NNM Alerts data to lear what type of iformatio is beig received ad to decide what situatios you wat to moitor. Viewig report data You log o to CadleNet Portal ad select OMEGAMON Alert Maager for HP OpeView NNM from the Navigator tree. The HP OpeView NNM Alerts workspace displays, with a table view showig recet alerts. To fid out more about the alerts i the table view, you scroll to the right so you ca check the descriptios of the alerts, ad the you check Evet Origi to see which system the evets occurred o. You check the Eterprise ame to fid out which devices actually caused the alerts. Fially, you ca prit the cotets of the workspace ad save it for compariso with later iformatio. The HP OpeView NNM Workspace 37

38 Uderstadig the Iformatio: A Sceario 38 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

39 3 Sedig CCC Evet Data to HP OpeView NNM Itroductio The emitter feature of Cadle Commad Ceter s Alert Adapter for HP OpeView NNM is ot yet available for use whe usig the OMEGAMON Alert Maager for HP OpeView NNM ad the CadleNet Portal user iterface. To use this feature, you must use Cadle Commad Ceter s Cadle Maagemet Workstatio (CMW) to create the policies that emit evet data to the HP OpeView NNM Eterprise Cosole. This chapter describes the use of CMW ad the emitter feature. It also provides a typical sceario that illustrates how you might use the emitter feature. Chapter Cotets Specifyig what Evet Data to Emit Creatig a Policy Usig the OpeView_Evet Activity Sedig MQSeries Data to OpeView: A Typical Sceario Sedig CCC Evet Data to HP OpeView NNM 39

40 Specifyig what Evet Data to Emit Specifyig what Evet Data to Emit Overview You specify what evet data you wat to emit by creatig policies that cotai the situatio or situatios you wat to moitor ad the OpeView_Evet activity program. Whe the coditios described i the situatios become true, the CMW automatically emits the data you specify to OpeView. A remider about required authority You must have Chage Policy authority to create policies i the Policy Editor. If you have Create User authority, by default you have Chage Policy authority. Oly a CMW admiistrator or someoe with Create User authority ca grat user authority. Refer to the Cadle Commad Ceter Admiistrator s Guide for istructios o assigig authority to users. Accessig the Policy editor You access the Policy editor from the Policies folder i the Admiistratio folder. Follow the steps below to access the Policy editor. 1. I the CMW Mai widow, double-click the Admiistratio folder. 2. I the Admiistratio widow, double-click the Policies folder. The Policies widow opes. 40 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

41 Specifyig what Evet Data to Emit Sedig CCC Evet Data to HP OpeView NNM 41

42 Creatig a Policy Usig the OpeView_Evet Activity Creatig a Policy Usig the OpeView_Evet Activity Overview The followig procedure tells you how to create a simple policy that emits evet data to HP OpeView NNM. For istructios o creatig more complex policies, refer to the Cadle Commad Ceter Admiistrator s Guide. Procedure to create a policy To create a policy: 1. I the Policies widow, select Create New... from the Edit meu. The Policies - Create New widow appears. 2. I the Policies - Create New widow: a. For Object Name, type a ame for the policy. b. For Descriptio, type a descriptio of the policy. c. For Type of System to Maage, select the appropriate type of maaged system for the situatio you ited to moitor or select All Maaged Systems. (Sice the example policy uses a MQSeries situatio, the MQ maaged system type is selected i this example.) d. Click Create. The Policy editor appears. 42 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

43 Creatig a Policy Usig the OpeView_Evet Activity Sedig CCC Evet Data to HP OpeView NNM 43

44 Creatig a Policy Usig the OpeView_Evet Activity 3. Select the Wait for Situatio Evet object from the toolbar, the move the cursor oto the work area ad click to place the object. (If the Correlate Policies by Platform box is checked o the Policies - Create New widow, this step is doe automatically.) The Select a Situatio widow appears. 4. Select or create the situatio from which you wat to geerate a OpeView Alert, the click OK. 5. Select the Activity Program object from the toolbar, the move the cursor to the right of the situatio object o the work area ad click to place the activity object. The Select Activity Program widow appears. 44 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

45 Creatig a Policy Usig the OpeView_Evet Activity 6. Select OpeView_Evet ad click OK. The Program Parameters widow appears. Sedig CCC Evet Data to HP OpeView NNM 45

46 Creatig a Policy Usig the OpeView_Evet Activity 7. Complete the Program Parameters widow as follows: a. Select Maaged System, the i the Value drop-dow meu select the maaged system o which the emitter aget to which you wat to sed evet data is istalled ad click OK. If you wat to sed the same situatio to two differet HP OpeView NNM cosoles, you must create a separate policy for each oe. b. Select Operatio Mode, the from the Value drop-dow meu select either Take_actio_oce or Take_actio_o_each_item. c. Select OpeView_Severity, the from the Value drop-dow meu select the severity you wat to assig to the evet. d. Select Attributes. Whe the Attributes widow appears, select the attributes whose values you wat forwarded to OpeView from the Available Attributes list, the click <<ADD to add them to the Selected Attributes list. You ca choose up to 10 attributes. e. Click OK to close the Attributes widow. f. Click OK to close the Program Parameters widow ad save the settigs. 8. Select the Coector object, click o the situatio, the drag the coector to the activity object. Whe you release the mouse butto, the Select a Ed Code widow appears. 9. Select the appropriate ed code, the click OK. Your policy should look somethig like the policy show i the followig graphic: 46 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

47 Creatig a Policy Usig the OpeView_Evet Activity. 10. Distribute the policy to the maaged systems you wat to moitor: a. Select Ope as Settigs from the Policy meu. b. If ecessary, select the Distributio tab. c. I Available lists, select the maaged systems from which you wat the evet data forwarded is ruig. Note: If the Available list box is empty, or a particular maaged system does ot appear, the agets are ot at CCC 98 level. d. Click <<ADD. e. Click OK to save the settig ad close the otebook. Sedig CCC Evet Data to HP OpeView NNM 47

48 Creatig a Policy Usig the OpeView_Evet Activity Savig the policy To save the ewly created policy: 1. Double-click o the system meu ico i the upper left corer of the Policy editor to close the widow. A prompt appears askig if you wat to save the policy. 2. Click Yes. A prompt appears askig if you wat to restart the policy o all maaged systems. 3. Click Yes. The Policy editor closes ad the Policies widow reappears. 48 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

49 Sedig MQSeries Data to OpeView: A Typical Sceario Sedig MQSeries Data to OpeView: A Typical Sceario Overview This sceario illustrates oe of the may ways i which you might use the emitter aget for HP OpeView NNM. Backgroud Your compay has recetly purchased Cadle s Cadle Commad Ceter for MQSeries to collect ad aalyze message queue data o both maiframe ad distributed systems. The etwork admiistrators i your compay would like to access the MQSeries data o HP OpeView NNM. To achieve this, the compay has purchased the Cadle Comad Ceter Alert Adapter for HP OpeView NNM. The emitter feature of the alert adapter eables the compay to sed data, icludig MQSeries data, to all their istaces of HP OpeView NNM. You are the CCC system admiistrator resposible for creatig the etries that will sed the MQSeries iformatio to HP OpeView NNM. MQSeries situatios Oe of the situatios that the compay moitors with the CCC for MQSERIES is MQSeries_CRITICAL. This situatio actually comprises several product-provided situatio that moitor critical coditios: MQSERIES_Chaels_Idoubt MQSERIES_Chael_Stopped MQSERIES_Dead_Letter MQSERIES_Queue_Depth_High MQSERIES_Queue_Full MQSERIES_Queue_Server_It_High Sedig CCC Evet Data to HP OpeView NNM 49

50 Sedig MQSeries Data to OpeView: A Typical Sceario Creatig the emitter policy The etwork admiistrators wat to be otified wheever MQSeries_CRITICAL becomes True o ay MQSeries ode. So you create the followig policy: This policy tells the CMS to sed a alert to the HP OpeView NNM emitter aget istalled o the specified system wheever the status of a MQSeries_Critical situatio chages to True. From there, the emitter will sed the iformatio as a SNMP trap to HP OpeView NNM. Viewig the alert O the maagemet cosole, the etwork admiistrators receive otificatio of a Cadle evet. They use the evet browser to view the message, which icludes the ame of the situatio that tripped, the time at which the evet occurred, the maaged system o which the evet occurred, the situatio predicate, ad the related attributes ad their values. 50 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200

51 4 Displayig CCC Evets o HP OpeView NNM Itroductio The emitter feature of the Cadle Commad Ceter Alert Adapter for HP OpeView NNM is ot yet available for use whe usig the OMEGAMON Alert Maager for HP OpeView NNM with the CadleNet Portal user iterface. To use this feature, you must use Cadle Commad Ceter s Cadle Maagemet Workstatio (CMW). This chapter gives the procedure for cofigurig HP OpeView NNM to iterpret ad display the iformatio it receives from the emitter aget of the Alert Adapter for HP OpeView NNM. It also discusses how to access ad view the iformatio o the HP OpeView NNM cosole. This chapter assumes that you have istalled ad started the emitter aget ad created policies for the situatios you wat the Cadle Maagemet Server (CMS) to forward to HP OpeView NNM. Chapter Cotets Cofigurig HP OpeView Viewig CCC Alerts o HP OpeView NNM Displayig CCC Evets o HP OpeView NNM 51

52 Cofigurig HP OpeView Cofigurig HP OpeView Overview After you create policies to sed Cadle evet iformatio to the CCC Alert Adapter for HP OpeView NNM emitter aget, you eed to cofigure HP OpeView NNM so that it ca iterpret the iformatio ad preset it i a easily readable format. The cofiguratio process Cadle provides a script, kvi_ovcofig to cofigure evet iformatio o HP OpeView NNM. Cofigurig the iformatio ivolves: loadig ad compilig the Cadle Maaged Iformatio Bases Cadle supplies three Maaged Iformatio Bases (MIBs) to defie the iformatio forwarded to the emitter aget about Cadle Commad Ceter evets. You load ad compile these MIBs so that HP OpeView NNM ca display the eterprise object IDs i SNMP traps i textual form istead of dot-decimal form. specifyig how HP OpeView NNM displays variable iformatio You specify how HP OpeView NNM should display evet iformatio that you ca read it more easily. For example, you ca specify a category ad descriptio for the evet. You ca also idicate how HP OpeView NNM should parse the SNMP protocol data uit (PDU) variable bidigs. You cofigure HP OpeView NNM usig the kvi_ovcofig script. About the kvi_ovcofig script The kvi_ovcofig script rus the followig commads: xmloadmib loads the Cadle MIBs xmevets cofigures the HP OpeView NNM trapd.cof file. 52 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200