Bologna and ICT: How to meet citizens expectations

Size: px
Start display at page:

Download "Bologna and ICT: How to meet citizens expectations"

Transcription

1 2011 European Local Government Conference Prato, May 24th Bologna and ICT: How to meet citizens expectations ANNA RITA IANNUCCI Director of Communication Department Bologna Municipality

2 Bologna: where 2

3 Bologna: some highlights Seventh largest city in Italy for number of inhabitants (almost 400,000) - 9 districts The metropolitan area (more than inhabitants) ranks second in Italy after Milan One of the main cities in Italy for economic relevance, with the highest employment rating, both for women and men, among Italian cities One of the most important hubs of communication in Italy (railways, roadways and telecommunications). 3

4 Bologna: some highlights Highest level in Italy for cultural expenses (3.7% on global municipal budget). Bologna is the home of the oldest University in Europe, and one of the oldest in the world, founded in Bologna's cultural heritage can be seen in its 43 museums, 14 theatres, 50 cinemas, and more than 200 libraries. Second in Italy in the ranking of sustainable cities as for transports, waste, air, water, energy, green areas High level of extensive pre-school, educational, social and sport services 4

5 Bologna and ICT Information and Communication with the citizens: - a way to empower the community - an essential and due service to citizens, making aware of rights (and duties) - one of the most important and enabling way to promote inclusion The City Administration is developing a policentric system of communication, with a special committment in listening to the needs and expectations of citizens/users and various ways/channels of giving their feedbacks The data of impact on social and economical context are feeding the outline of a sustainable and reliable model for communication and multichannel delivery of services

6 In this evolving and ongoing framework CITIZENS play a major role both as users and as interlocutors, providing ideas and useful contributions to design and implement services increasingly focussing on the needs and wishes/expectation of the community

7 The pillars Internal Communication Listening Communication Relationships With Citizens Participation External Communication

8 Communication and Information Services System INFORMATION, TRANSPARENCY AND ACCESS FRONT OFFICE EU PROJECTS AND PARTENERSHIPS FRONT OFFICE FOR YOUNG PEOPLE CORPORATE IDENTITY EUROPE DIRECT FRONT OFFICE CITIZEN SATISFACTION CITIZENz RELATIONSHIP MANAGEMENT CALL CENTER INTERNET FREE WORK STATIONS WEB PORTAL AND IPERBOLE CIVIC NETWORK MULTICHANNEL CONTENTS AND SERVICES PRODUCTION 8 COMMUNICATION AND MARKETING CAMPAIGNS INTRANET

9 A crossover between two models VIRTUAL MULTICHANNEL PORTAL IP ERBOLE CIVIC NETW ORK BOLOG NA CITIZENS PHYSICA L MU LTICHANNEL PORTAL

10 In the last 17 years there has been constant commitment by the Municipality of Bologna to promote: - the use of networking technologies - digital convergence and multimedia opportunities - interactive communication - citizens participation in decision making processes through the free Iperbole civic network e-community (26000 users at march 2011) and the Internet portal ( pages)

11 Iperbole Wireless: the ubiquitous civic netework free access for all subscribed users (Iperbole users, students, teachers and staff of the Bologna University, and - starting from also tourists and visitors of town) More than users in May 2011 Infrastructure covering a wide area of the city centre of Bologna and other areas in the outskirts selected as relevant for the Municipality s digital inclusion policies and civic purposes The Iperbole Wireless strategy: to progressively light up the wireless city network, taking into account the opportunities provided by different context, and the ongoing chances to involve private partnerships and sponsorships

12 Iperbole Wireless: a new and sustainable way to... extend the online community promote policies regarding access to broadband make easier the access to Internet outdoor and in motion expand electronic citizenship in the whole town, thus keeping on the mission started with the traditional Iperbole Civic Network 12

13 TOWARDS dipartimento organizzazione Iperbole web apps MAPS VIDEO CALENDAR IMAGES

14 Iperbole Wireless WebApp Smartphone-optimized version of the web site: Info on the Iperbole Wireless network HotSpots, including rules and conditions to use the service. Iperbole Mobility WebApp Smartphone-optimized version of the web site: situazione-viabilita Detailed description of road works occurring in town

15 The QR Codes in Museums Project Some museums of the Bologna Municipality are now introducing the QR code tags services. Users can listen to audio information and watch pictures and videos related to each single art work tagged with a QR code.

16 CONVERGENCE between the new Information and Communication Technologies is bringing on MULTICHANNEL COMMUNICATION...that is the possibility to communicate with citizens at any time and anywhere using different channels addressed to different targets, in different moments and contexts 16

17 Digital channels are... DTT: digital terrestrial television (www.lepida.tv ) WOB (Welcome On Board): news and information provided to the users of public transport network. 240 buses out of 400 hosting aboard the service. Call Center (unique number ): probably the easiest terminal to reach friendly information, support and specific consultancies. More than satisfied requests in Newsletters both about city information and events and organised by district. Iperbole newsletter: More than readers. District newsletters: more than readers (in March 2011) Informative screens promoting Municipality services and activities SOCIAL PLATFORMS OF EXCHANGE AND SHARING AS YouTube - 37 uploaded videos Facebook - more than fans in May 2011 Twitter - more than 800 followers in May 2011

18 Main physical - with online website - front offices are... Central Front Office (URP - Office for the Relationships with Citizens) visits / s received in City districts front offices (15) phone contacts in Informagiovani - Information and services for young people contacts (visits + phone + ) in Iperbole Front Office - Civic network services users of the Internet public places in Europe Direct information point contacts (visits + phone + ) in Sportello Sociale di Quartiere - District Welfare Front Office Sportello Imprese - Front Office for Enterprises visits / 692 online contacts in Sportello Lavoro - Job and employment Front Office visits in Sportello Edilizia - Front Office for Building Activities visits / online contacts / phone contacts in Urban center - Planning and developement of the city/territory

19 CzRM - Punto d ascolto - Point of listening A unique platform created for the intelligent management of relationship with citizens and the horizontal integration of information related to the community Keeps track of all contacts and of the whole history of problem solving processes The online notification service allows to send suggestions, complaints and any kind of notification - with maps embedded too - from any Municipality front office, by using phone, smarphones, , online forms, traditional letters etc, The Office for the Relationship with Citizens directly answers or forwards the message to the right office/district within the same digital environment

20 CzRM - Punto d ascolto - Point of listening Number of suggestions / complaints / comments received in year 2010 by the Municipality offices: 2051 via via web 3081 total related to: degradation (urban, environmental, social) traffic and mobility public green 93 - animals urban design 59 - business activities 52 - micro-crimes other / generic

21 CzRM - Punto d ascolto - Point of listening Online suggestions / complaints / comments start being processed by the Municipality staff within 1 (immediate answer) and 3 days. The answer item can be closed within 1 day (immediate answer), or it can be extended until a maximum limit of 3 months, depending on the request complexity and the number of offices / other public bodies needed to be involved. The average item processing time is 39 days.

22 Telephone is the easiest terminal to easily reach information, support and consultancy on general and specific topics Call Center unique phone number The service is available from 8 am to 7.30 p.m. from Monday to Friday, from 8am to 2pm on Saturday An Interactive Voice Response - IVR is available in order to provide answers to the most frequently asked questions and when the call center is closed Questions on general topics are answered directly, whereas, as for more specific questions, citizens are redirected to the right contact in the right office More than call-requests satisfied in

23 IoNoi - Intranet portal Internal web portal allowing each member of the Municipality staff to access common information, services and applications 3500 PC desks at disposal of 3600 employees Technical, professional and social platform developed to help the increase of internal communication fluxus and the horizontal circulation of information Public area where skills and the knowledge of the organization and community could be shared

24 Tools for efficiency and innovation within the organization Tools for City governance support ICT Technology and methodology tools to improve citizens quality of life Tools to make City performance evolve 24

25 ICT to improve performances and services both for City management and community governance Collaboration between public bodies: free exchange of digital documents and data Urban quality and re-qualification: wi-fi, monitored access to traffic Smart sensors to enhance environment quality and energy saving Management of traffic gates: information through dynamic messages (WOB, panels, etc) Video-surveillance Services to companies and entrepreneurs: Entrepreneur desktop, notaries web portal, online services for building and commercial activities 25

26 ICT supporting Governance Strategic data elaboration, performance indicators Digital citizenship and digital divide Administrative transparence NGN New Generation Networks e-democracy and e-participation Infrastructures and urban planning Pec and digital signature 26

27 Bologna and ICT strategy: points of strenght Multi-channel and multi-media approach - Provide citizens with the opportunity to support the decision-making processes at any time and anywhere using different channels depending on different targets and contexts - Proximity level and EU context - Mediation/moderation - Availability of all the documents and information related to discussed topics - Clear, transparent and agreed rules of the games for the processes Involvement of social actors - New communication and production models for ICT applications in collaboration with the women associations (language, models and gender issues) - Policies and actions for e-citizenship and e-inclusion (new citizens and migrants communities too) - Free and attended access points also for disabled people - Wireless access and connections for free (Iperbole Wireless) - Open source and open contents/formats/data

28 Bologna and ICT: open issues The various e-divides Despite the efforts spent to fight digital barriers, a part of Bologna population risks to be cut off from e-participation processes (age, gender, social-economic situation, etc.) It is crucial to reach and involve the whole citizens with more targeted actions of telematic literacy, in a broad sense Weak points to be tackled More involvement in e-participation on the political side Commitment by administrators at every level of government, offices and facilities, is also crucial Sustainability models for e-governance and e-democracy services New skills and profiles within the administration are needed More efforts to simplify languages and specific and professional jargons

Communication and Marketing Strategy 2012-2016

Communication and Marketing Strategy 2012-2016 Communication and Marketing Strategy 2012-2016 September 2012 1 Contents: Table of Contents 1. Aim of the Strategy... 3 2. Introduction... 3 3. Scope of the Communications and Marketing Strategy... 4 4.

More information

Networks as Content Channel MTV Interactive Juha Juosila, Director of Business Development 9 th November

Networks as Content Channel MTV Interactive Juha Juosila, Director of Business Development 9 th November Networks as Content Channel MTV Interactive Juha Juosila, Director of Business Development 9 th November Content of the presentation, focus areas and limitations This presentation handles the networks

More information

Get Social: Engage Everyone with Exceptional Experiences. Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Get Social: Engage Everyone with Exceptional Experiences. Copyright 2012, Oracle and/or its affiliates. All rights reserved. Get Social: Engage Everyone with Exceptional Experiences 1 Key Trends Impacting Your World Social Multi-Channel Mobile Self-Service Personalization Consumerization 2 Every 60 Seconds 695,000 new searches

More information

eparticipation Guidelines for United Arab Emirates Government Entities

eparticipation Guidelines for United Arab Emirates Government Entities eparticipation Guidelines for United Arab Emirates Government Entities Version 1.0 January, 2011 This document was developed as part of the Web Technical Guidelines Document for UAE Government Entities

More information

smartcatalonia Catalonia s Smart Strategy Directorate General for Telecommunications and Information Society

smartcatalonia Catalonia s Smart Strategy Directorate General for Telecommunications and Information Society smartcatalonia Catalonia s Smart Strategy Directorate General for Telecommunications and Information Society Introduction Catalonia Smart Strategy (Smart Catalonia) has set a goal to convert Catalonia

More information

TRAFFORD COUNCIL CUSTOMER STRAT

TRAFFORD COUNCIL CUSTOMER STRAT TRAFFORD COUNCIL CUSTOMER STRAT 1 Foreword Foreword by Matthew Colledge; Leader, Trafford Council A Customer Strategy is one of the most important documents that the council produces. The Customer Strategy:

More information

Chandigarh Smart City Proposal. Citizen Consultation on Smart City Proposal November 2015

Chandigarh Smart City Proposal. Citizen Consultation on Smart City Proposal November 2015 Chandigarh Smart City Proposal Citizen Consultation on Smart City Proposal November 2015 Chandigarh City Profile Key Highlights Population density 9,258/km 2 Area 114 km 2 Population # 1,055,450 High HDI*

More information

Social Media. College of Architecture, Planning & Landscape Architecture

Social Media. College of Architecture, Planning & Landscape Architecture Social Media College of Architecture, Planning & Landscape Architecture Why Measure our Social Media Platforms? By maintaining a record of interaction on our Facebook and Twitter accounts, we can observe

More information

Changing the Face of Customer Services. Blaenau Gwent County Borough Council Customer Services Strategy

Changing the Face of Customer Services. Blaenau Gwent County Borough Council Customer Services Strategy Changing the Face of Customer Services Blaenau Gwent County Borough Council Customer Services Strategy Getting in Touch CONNECT TO BLAENAU GWENT CONTACT CENTRE C2BG C2BG Contact Centre 01495 311556 Monday

More information

IFLA Public Libraries Satellite

IFLA Public Libraries Satellite IFLA Public Libraries Satellite IFLA Public Libraries Satellite: Public library futures in a global digital world 12-13 August 2014 Library of Birmingham, UK In collaboration with Sponsored by #IFLAPubLib

More information

Cities are the Future. But, modern cities also pose some of the most challenging problems mankind has had to face.

Cities are the Future. But, modern cities also pose some of the most challenging problems mankind has had to face. Cities are the Future. But, modern cities also pose some of the most challenging problems mankind has had to face. Urbanisation Water Supply Energy Supply Waste Management Transportation Against this backdrop

More information

Contest. Gobernarte: The Art of Good Government. Eduardo Campos Award. 2015 Third Edition

Contest. Gobernarte: The Art of Good Government. Eduardo Campos Award. 2015 Third Edition Contest Gobernarte: The Art of Good Government Eduardo Campos Award 2015 Third Edition 1 Gobernarte: The Art of Good Government The purpose of the Gobernarte contest is to identify, reward, document, and

More information

WiMAX technology. An opportunity that can lead African Countries to the NET Economy. Annamaria Raviola SVP - Marketing and Business Development

WiMAX technology. An opportunity that can lead African Countries to the NET Economy. Annamaria Raviola SVP - Marketing and Business Development WiMAX technology An opportunity that can lead African Countries to the NET Economy Annamaria Raviola SVP - Marketing and Business Development Agenda Telecommunications in Africa: the present picture Wi-MAX:

More information

Smart Cities: The Role of CNR

Smart Cities: The Role of CNR 1 Smart Cities: The Role of CNR 23 June 2015 2 AGENDA CNR SMART CITIES PROJECT SMART SERVICES COOPERATION LAB SERVICES CULTURAL HERITAGE DIGITAL SIGNAGE URBAN METABOLISM MOBILITY SMART CITIES CNR: SMART

More information

Content marketing strategy in five simple steps.

Content marketing strategy in five simple steps. Content marketing strategy in five simple steps. Content marketing works. By providing a clearly targeted audience with information that s useful and relevant, it helps establish long-term relationships

More information

Valencia. 800,000 inhabitants. 1st Spanish port in container traffic. 5+ million sqm of green areas

Valencia. 800,000 inhabitants. 1st Spanish port in container traffic. 5+ million sqm of green areas Smart Cities. Valencia Smart City Strategy. Valencia 800,000 inhabitants Located in the center of the Mediterranean Corridor 95 min away from the capital of Spain by high speed rail 1st Spanish port in

More information

The 2016 Business Plan and Budget Process Public Engagement

The 2016 Business Plan and Budget Process Public Engagement The 2016 Business Plan and Budget Process Public Engagement Recommendations 1. That the Executive Committee hold a special Town Hall, public engagement meeting, as described in this report; 2. That this

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Online overview in Italy: Research and Panels

Online overview in Italy: Research and Panels Online overview in Italy: Research and Panels Rome March 5 th 2010 1. Where have w e started from 2. O n l i n e p o p u l a t i o n i n I t a l y 3. P a n e l s a n d p e r s p e c t i v e s Pag. 2 di

More information

Cellular Phones as a primary communications device: What are the implications for a. global community? Bill Clark. Claflin University, Orangeburg, SC

Cellular Phones as a primary communications device: What are the implications for a. global community? Bill Clark. Claflin University, Orangeburg, SC 1 Cellular Phones as a primary communications device: What are the implications for a global community? Bill Clark Claflin University, Orangeburg, SC Abstract Recent statistics show that more individuals

More information

Orange Unified School District

Orange Unified School District Orange Unified School District What s Best for our Students Comes First 1401 N. Handy St. Orange, CA 92867 714-628-4000 www.orangeusd.org TOP TEN CORE VALUES This we believe above all else that... 1. All

More information

General Presentation 400021, Cluj-Napoca, F.D. Roosevelt Street, Nr. 2/16

General Presentation 400021, Cluj-Napoca, F.D. Roosevelt Street, Nr. 2/16 www.clujinnovationpark.ro General Presentation 400021, Cluj-Napoca, F.D. Roosevelt Street, Nr. 2/16 Content Cluj-Napoca, a City Where Entrepreneurs Are at Home...4 Welcome to Cluj-Napoca!...6 Technology,

More information

HOW TO PROMOTE YOUR SMALL BUSINESS ONLINE

HOW TO PROMOTE YOUR SMALL BUSINESS ONLINE Table of Contents 1. Introduction 2. Your communication channels 3. Email 4. Social media 5. Mobile 6. How econnect can help 7. Setting up your own email campaigns 8. Incorporating social media HOW TO

More information

Social Media and how Parks can benefit from it

Social Media and how Parks can benefit from it Social Media and how Parks can benefit from it David Lakins info@keymultimedia.co.uk www.keymultimedia.co.uk/seminars Follow me: twitter.com/davidlakins About Key Multimedia Founded in 2007 Based in Poundbury,

More information

DEVELOPING A SOCIAL MEDIA STRATEGY

DEVELOPING A SOCIAL MEDIA STRATEGY DEVELOPING A SOCIAL MEDIA STRATEGY Creating a social media strategy for your business 2 April 2012 Version 1.0 Contents Contents 2 Introduction 3 Skill Level 3 Video Tutorials 3 Getting Started with Social

More information

starting your website project

starting your website project starting your website project Here are three comprehensive posts from our blog, refined and updated through feedback from our clients. Together, they cover the essentials of building a successful website.

More information

Chapter 17: M2M-Based Metropolitan Platform for IMS-Enabled Road Traffic Management in IoT

Chapter 17: M2M-Based Metropolitan Platform for IMS-Enabled Road Traffic Management in IoT Chapter 17: M2M-Based Metropolitan Platform for IMS-Enabled Road Traffic Management in IoT Chih-Yuan Lee Department of CSIE National Taipei University 1 Outline Abstract Introduction Background System

More information

Joint conclusions of the Spanish Presidency EU Youth Conference youth employment and social inclusion, Jerez, Spain 13-15 April 2010

Joint conclusions of the Spanish Presidency EU Youth Conference youth employment and social inclusion, Jerez, Spain 13-15 April 2010 Joint conclusions of the Spanish Presidency EU Youth Conference youth employment and social inclusion, Jerez, Spain 13-15 April 2010 Youth Employment is the common theme of the three EU Youth Conferences

More information

Marketing Plan. Montgomery County Public Libraries FY13 FY16. Where the County Reads, Where the County Meets, Where the County Learns

Marketing Plan. Montgomery County Public Libraries FY13 FY16. Where the County Reads, Where the County Meets, Where the County Learns Montgomery County Public Libraries Where the County Reads, Where the County Meets, Where the County Learns FY13 FY16 Marketing Plan MCPL Marketing Plan FY13 FY16 1 Executive Summary It is essential that

More information

- It has been projected that mobile devices will overtake desktops by 2015. - Mobile app industry is expected to grow 1000% to 58 billion by 2015

- It has been projected that mobile devices will overtake desktops by 2015. - Mobile app industry is expected to grow 1000% to 58 billion by 2015 Mobile has taken the world by storm largely because of the applications that users are able to download and use on their smart phones. They provide instant information and provide customers with a direct

More information

Addendum No. 1: Customer Relationship Management Software System (CRM) With Marketing Automation Functions #RFP 2016 12

Addendum No. 1: Customer Relationship Management Software System (CRM) With Marketing Automation Functions #RFP 2016 12 Addendum No. 1: Customer Relationship Management Software System (CRM) With Marketing Automation Functions #RFP 2016 12 To: Registrants for #RFP 2016 12 From: Patty Eaton, Communications Specialist Date:

More information

New Mexico Broadband Program. Internet Tools for Small Business Success. Module 2 Communication and Collaboration

New Mexico Broadband Program. Internet Tools for Small Business Success. Module 2 Communication and Collaboration New Mexico Broadband Program Internet Tools for Small Business Success Module 2 Communication and Collaboration Internet Tools for Small Business Success Class Series 1. Terminology & Planning 2. Communication

More information

7 December, 2015, Stade de France

7 December, 2015, Stade de France 7 December, 2015, Stade de France Hosted by: As part of: Lindsay Baxter Commercial Director Email: lbaxter@climateactionprogramme.org Sustainable Innovation In Sport Large-scale sporting events and sports

More information

Launch of ECDL Syllabus 5.0 The Global Standard for Digital Literacy

Launch of ECDL Syllabus 5.0 The Global Standard for Digital Literacy Launch of ECDL Syllabus 5.0 The Global Standard for Digital Literacy Damien O Sullivan Ceo ECDL Foundation Introduction ECDL ICDL European Computer Driving Licence International Computer Driving Licence

More information

FY2015/16 Approved Budget. SECTION 18 Information Technology

FY2015/16 Approved Budget. SECTION 18 Information Technology 18 SECTION 18 Information Technology 177 Information Technology The Department of Information Technology (IT) is committed to ensuring IT investments and strategic business technologies deliver the highest

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Local government Empowering people through technology Your drive to transform Your drive to transform Modernising local government services is high on everyone s agenda. Innovation

More information

FY 2014-15 Proposed Budget and Multi-Year Capital Plan. Community Information and Outreach

FY 2014-15 Proposed Budget and Multi-Year Capital Plan. Community Information and Outreach Community Information and Outreach Community Information and Outreach Department (CIAO) links County government to its more than 2.5 million residents and visitors by providing convenient access through

More information

UTAH RESPONSIVE WEB DESIGN

UTAH RESPONSIVE WEB DESIGN UTAH RESPONSIVE WEB DESIGN Category: Information Communications Technology (ICT) Innovations Contact: David Fletcher, Chief Technology Officer State of Utah Project Initiation and Completion Dates: January

More information

Content, Connectivity & Convergence. A Shared Strategy For Your Nonprofit Organization

Content, Connectivity & Convergence. A Shared Strategy For Your Nonprofit Organization Content, Connectivity & Convergence A Shared Strategy For Your Nonprofit Organization No matter the size or budget of your organization, content is powerful enough to level the playing field. Ubiquitous

More information

The Autonomous Customer 2015: On-hold for Intelligent Customer Service - Global

The Autonomous Customer 2015: On-hold for Intelligent Customer Service - Global The Autonomous Customer 2015: On-hold for Intelligent Customer Service - Global 1 Contents Autonomous Customer 2015 Global - Introducing the Autonomous Customer & Methodology 3 - Summary Global and Country

More information

Web Development Life Cycle

Web Development Life Cycle Web Development Life Cycle Any software development project, a methodology should be followed to ensure project consistency and completeness. The Web development life cycle includes the following phases:

More information

Mobile Marketing: Key Trends

Mobile Marketing: Key Trends The Mobile Media Authority The Mobile Market Authority Mobile Marketing: Key Trends The Mobile Media Authority Trusted intelligence for a mobile world Evan Neufeld VP + Sr. Analyst M:Metrics, Inc 2007

More information

Audiovisual and Media Policy The EU experience

Audiovisual and Media Policy The EU experience Audiovisual and Media Policy The EU experience International Seminar on Electronic Communications and Media Convergence Brasilia, 8/9 November 2010 Harald TRETTENBREIN European Commission DG Information

More information

2013-2014 COMMUNICATIONS PLAN. Prepared by Communications Services. Golden, Colorado 80401

2013-2014 COMMUNICATIONS PLAN. Prepared by Communications Services. Golden, Colorado 80401 2013-2014 COMMUNICATIONS PLAN Prepared by Communications Services 1829 Denver West Page Drive, 1 Bldg 27 Golden, Colorado 80401 MISSION Jeffco Public Schools Communications Services exists to help the

More information

Barcelona as a Smart City Lessons learned from the evolution of the concept and the influence in the city attractiveness

Barcelona as a Smart City Lessons learned from the evolution of the concept and the influence in the city attractiveness VIII Conferência Anual do Turismo Madeira Lessons learned from the evolution of the concept and the influence in the city attractiveness Objectives 1 To describe the concept of Smart City and its relation

More information

Solicitation Information. Addendum #2. March 17, 2016

Solicitation Information. Addendum #2. March 17, 2016 Solicitation Information Addendum #2 March 17, 2016 RFP# 7550306 TITLE: Website Management and Hosting Partnership for the University of Rhode Island and its Official Website GoRhody.com Submission Deadline:

More information

DIGITAL MEDIA & ELECTRONIC RESOURCES TECHNICIAN

DIGITAL MEDIA & ELECTRONIC RESOURCES TECHNICIAN DIGITAL MEDIA & ELECTRONIC RESOURCES TECHNICIAN PERMANENT FULL-TIME POSITION Newington College is a boys' school of the Uniting Church in Australia, founded in 1863 and a member of the AAGPS of NSW. There

More information

Mobile Marketing. Mobile Marketing Makes Money RAB Webinar February, 2012. Radio Advertising Bureau. Copyright 2012 Page 1. www.rab.

Mobile Marketing. Mobile Marketing Makes Money RAB Webinar February, 2012. Radio Advertising Bureau. Copyright 2012 Page 1. www.rab. Welcome! The webinar will begin soon. Webinar Member Response member_response@rab.com 800 232 3131 www.rab.com Webinar Mobile Marketing Makes Money John Potter VP Training www.rab.com Page 1 What We ll

More information

WHO WHAT WHY CLIENTS CONTACTS

WHO WHAT WHY CLIENTS CONTACTS PRESENTATION FOR: Deveyes Group is an agency established in 2010 for design, development and commercialization of digital solutions. Our team consists of experts working in the field for over 15 years.

More information

Project Initiation Document. Pilot name: Process flow software Mavim Municipality: City of Kortrijk Work-package: WP3 Date: July 2010 (v2)

Project Initiation Document. Pilot name: Process flow software Mavim Municipality: City of Kortrijk Work-package: WP3 Date: July 2010 (v2) Project Initiation Document Pilot name: Process flow software Mavim Municipality: City of Kortrijk Work-package: WP3 Date: July 2010 (v2) Contents 1. Introduction... 3 2. Pilot information... 3 2.1. Pilot

More information

How-To Guide: Facebook Marketing. Content Provided By

How-To Guide: Facebook Marketing. Content Provided By How-To Guide: Facebook Marketing Content Provided By About Facebook Facebook is the world s largest social network, with more than 900 million users Facebook is a place where you can share photos, videos

More information

A complete website solution for ownership and hosted on your own server.

A complete website solution for ownership and hosted on your own server. TM www.customadesign.com A complete website solution for ownership and hosted on your own server. Start your free website design trial today! visit http://customadesign.com for more info ONLINE marketingsolution

More information

SOCIAL MEDIA DID YOU KNOW: WHAT IS SOCIAL MEDIA? IGNORE IT AT YOUR PERIL! WWW.SPORTENGLANDCLUBLEADERS.COM ANYWHERE GETTING GREYER

SOCIAL MEDIA DID YOU KNOW: WHAT IS SOCIAL MEDIA? IGNORE IT AT YOUR PERIL! WWW.SPORTENGLANDCLUBLEADERS.COM ANYWHERE GETTING GREYER The world s top brands are using social media as a meaningful way of deepening relationships with their customers. Is it now time for Sport Clubs to join in? WHAT IS SOCIAL? According to the Chartered

More information

Introducing VEGA. www.vega-global.eu. Communications made easy. Video Communications. Skype For Business & Collaboration. Audio Visual Solutions

Introducing VEGA. www.vega-global.eu. Communications made easy. Video Communications. Skype For Business & Collaboration. Audio Visual Solutions Introducing VEGA Video Communications Audio Visual Solutions Skype For Business & Collaboration Digital Media Communications Telephony & Voice Workspace Management www.vega-global.eu Communications made

More information

egovernment 2020 new media and technologies for better citizenship oriented communication and applications

egovernment 2020 new media and technologies for better citizenship oriented communication and applications egovernment 2020 new media and technologies for better citizenship oriented communication and applications Christian Rupp, Austrian Federal Chancellery Federal Republic of Austria Area: 83 879 km² - Population:

More information

Paid, Earned and Owned Media

Paid, Earned and Owned Media Paid, Earned and Owned Media 3 Types of Branded Media in a Smart Marketing Mix: Paid, Owned And Earned Mixing Paid, Owned, and Earned Media to Grow Your Business Combining paid media, owned media, and

More information

Is the Future of Public Service Delivery Mobile-Only?

Is the Future of Public Service Delivery Mobile-Only? Is the Future of Public Service Delivery Mobile-Only? 10 th Public Sector IT Conference, Dublin, 31 Oct. 2014 Norbert Sagnard Managing Consultant Sagnard Associates IRELAND 2014 A MOBILE SOCIETY Ireland:

More information

Beat The GMAT MBA Watch Guide

Beat The GMAT MBA Watch Guide Beat The GMAT MBA Watch Guide 1 Why MBA Watch? MBA Watch is a special social media platform that sits within Beat The GMAT (BTG). As the largest online community of current MBA applicants, the MBA Watch

More information

NAMI Marketing 101. Presented by Megan Fazekas-King NAMI NC Communications Specialist

NAMI Marketing 101. Presented by Megan Fazekas-King NAMI NC Communications Specialist NAMI Marketing 101 Presented by Megan Fazekas-King NAMI NC Communications Specialist Objectives What is social marketing? What channels can we use to promote NAMI? What makes a good website? What do you

More information

Why email marketing. 7 reasons why email marketing will help your business grow

Why email marketing. 7 reasons why email marketing will help your business grow Why email marketing 7 reasons why email marketing will help your business grow WHY EMAIL MARKETING: 7 REASONS WHY USING EMAIL MARKETING CAN HELP YOUR BUSINESS GROW 1 Table of contents Introduction 3 has

More information

City of Edmonton Social Media Guidelines

City of Edmonton Social Media Guidelines City of Edmonton Social Media Guidelines June, 2011 Table of Contents Introduction What are Social Media? Risks and Benefits of using Social Media General guidelines Speaking to the media Personal accounts

More information

LIFTdigital Milwaukee, WI (414) 272-0557

LIFTdigital Milwaukee, WI (414) 272-0557 We are a full service, strategic hub for clients who need customized digital advertising solutions. Mobile. Tablet. Desktop. Get advanced targeting across all platforms: Display ads. Search. Audio. Video.

More information

Consultation and Engagement Strategy

Consultation and Engagement Strategy Consultation and Engagement Strategy Contents: 1. Introduction 2 2. Purpose 3 3. Aims and Objectives 4 4. Key principles 5 5. Delivery of the Strategy 6 6. Action Plan 2011-12 7 Appendix 1 Understanding

More information

Notes from March 27 Visioning and Goal-Setting Session: Promotion, Marketing, Communications

Notes from March 27 Visioning and Goal-Setting Session: Promotion, Marketing, Communications Notes from March 27 Visioning and Goal-Setting Session: Promotion, Marketing, Communications Defining the Theme and its Significance Pure MI advertising campaign- national recognition Feature natural resources,

More information

The Seven Elements of Great Social Customer Service

The Seven Elements of Great Social Customer Service The Seven Elements of Great Social Customer Service How to Win the Social Media Customer Service Challenge in The Contact Center As consumers turn in droves to social media to solve problems, share and

More information

International Social Media: Best Practices

International Social Media: Best Practices International Social Media: Best Practices Chris Adams Director of Research and Online Marketing Miles SOCIAL MEDIA & UGC BEST PRACTICES social 5 With you today Chris Adams Director of Research & Online

More information

Does your local 14-19 network prepare one prospectus for post-16 education? If yes, which network?

Does your local 14-19 network prepare one prospectus for post-16 education? If yes, which network? Children and Young Committee CYP(4)-02-12 Paper 5 Additional Information from Colleges Wales Introduction 1 ColegauCymru gave oral evidence to the National Assembly for Wales Committee for Children and

More information

YouTube is a video-sharing website on which users can upload, share and view videos.

YouTube is a video-sharing website on which users can upload, share and view videos. The Township of Centre Wellington s Social Media Policy December, 2015 Thousands of elected officials in all orders of government are using social media tools such as Twitter, Facebook and YouTube, to

More information

SOCIAL MEDIA FOR MSMEs A turning point. By DR. PRALAY DEY National Small Industries Corporation (NSIC)

SOCIAL MEDIA FOR MSMEs A turning point. By DR. PRALAY DEY National Small Industries Corporation (NSIC) SOCIAL MEDIA FOR MSMEs A turning point By DR. PRALAY DEY National Small Industries Corporation (NSIC) IMPORTANCE OF MSMEs in India 44+ MILLIONS UNITS 45% manufacturing output MSMEs in India 40% EXPORT

More information

EUROPE ERICSSON MOBILITY REPORT APPENDIX JUNE

EUROPE ERICSSON MOBILITY REPORT APPENDIX JUNE EUROPE ERICSSON MOBILITY REPORT APPENDIX JUNE 2015 MARKET OVERVIEW Key figures: Europe 2014 2020 CAGR 2014 2020 Mobile subscriptions (million) 1,125 1,270 2% Smartphone subscriptions (million) 450 830

More information

Chapter 6 Telecommunications, Networks, and Wireless. Computing

Chapter 6 Telecommunications, Networks, and Wireless. Computing Chapter 6 Telecommunications, Networks, and Wireless Computing Essay Questions: 1. Define a hub, switch, and a router. 2. List the challenges associated with managing contemporary telecommunications and

More information

Survey of the e-government best practices in Czech towns

Survey of the e-government best practices in Czech towns Survey of the e-government best practices in Czech towns On the previous pages only some of the projects have been described more in detail, which we received hints, background materials, or specific project

More information

Social Media Guidance Overview

Social Media Guidance Overview Date: June 2012 Status: Updated and Revised Adapted from the Cabinet Office s Social Media Guidance Contents 1. Introduction 2. Communicate with citizens in the places they already are 3. Understand that

More information

Mobile Apps for Your Business. Increasing Customer Response With this Cutting Edge Mobile Technology

Mobile Apps for Your Business. Increasing Customer Response With this Cutting Edge Mobile Technology Mobile Apps for Your Business Increasing Customer Response With this Cutting Edge Mobile Technology 1 Why Mobile? By the end of 2011, over 50% of all US adults will have a smart phone Web searches from

More information

MASON COUNTY SCHOOLS. Communication Plan

MASON COUNTY SCHOOLS. Communication Plan MASON COUNTY SCHOOLS Communication Plan 2014-2015 Mason County Schools Communication Plan Mission Statement A safe and welcoming community where all students are challenged and inspired to reach their

More information

Social Media Strategy

Social Media Strategy Social Media Strategy Let s get social! Welcome to Social Media Strategy! This strategy will help you create, develop, build and manage your social media presence while simultaneously training your team

More information

Next Generation Networks

Next Generation Networks Next Generation Networks Agenda 1. A Brief History of Electrons Movements From Talking to Communicating Demand Cost Outlook 2. Convergence, Evolution or Revolution? 3. What is NGN? Baseline Technology

More information

Create Your Technology Strategy:

Create Your Technology Strategy: Digital Event Tools in Detail Jo-Anne Kelleway CEO Info Salons Group Event Technology Strategy Create Your Technology Strategy: 1. Online Registration Tools 2. Database enabled Marketing & Tracking applications

More information

Mobilize Your Organization

Mobilize Your Organization WEST VIRGINIA INTEGRATED BEHAVIORAL HEALTH CONFERENCE Mobilize Your Organization How To Effectively Reach, Communicate and Engage with Your Audience and Generate Funds at the Same Time! Carlos Morales

More information

Overview. Here to serve, Cedarville University Marketing Department Tyler 212 Suite cedarville.edu/marketing

Overview. Here to serve, Cedarville University Marketing Department Tyler 212 Suite cedarville.edu/marketing Social Media Policy Overview... 2 Using Social Media on Behalf of Cedarville University... 3 Content Management... 4 Best Practices... 4 Facebook... 5 Twitter... 5 Blogs... 6 Photos... 6 Video... 6 Comments

More information

Digital Marketing Capabilities

Digital Marketing Capabilities Digital Marketing Capabilities Version : 1.0 Date : 17-Apr-2015 Company Framework Focus on ROI 2 Introduction SPACECOS is a leading IT services and marketing solutions provider. We provide the winning

More information

CloudCall for Salesforce- Quick Start Guide. CloudCall for Act! CRM Quick Start Guide

CloudCall for Salesforce- Quick Start Guide. CloudCall for Act! CRM Quick Start Guide CloudCall for Salesforce- Quick Start Guide CloudCall for Act! CRM Quick Start Guide 26/01/2015 Plugin Overview About SYNETY SYNETY is a leading cloud- based software and communications company that develops

More information

IP OffIce SIMPLe, POWeRfUL communications for YOUR ORGANISATION

IP OffIce SIMPLe, POWeRfUL communications for YOUR ORGANISATION IP Office SIMPLE, POWERFUL COMMUNICATIONS FOR YOUR ORGANiSATION IP Office: your communications your device Successful organisations are always looking for new ways to do more with less keeping business

More information

CLOUDTIMES.ORG MEDIA KIT. CloudTimes is the premier source for thought leadership and latest news on Cloud Computing.

CLOUDTIMES.ORG MEDIA KIT. CloudTimes is the premier source for thought leadership and latest news on Cloud Computing. CLOUDTIMES.ORG MEDIA KIT CloudTimes is the premier source for thought leadership and latest news on Cloud Computing. December 2012 ABOUT CLOUDTIMES Cloud Computing is the top technology trend which is

More information

Contact at CEMR: marit.schweiker@ccre-cemr.org

Contact at CEMR: marit.schweiker@ccre-cemr.org 1 Author: Svein Erik Wilthil Contact at CEMR: marit.schweiker@ccre-cemr.org 2 [ ] Content 1. Introduction 2. Why local and regional egovernment 2.1 2.2 2.3 2.4 2.5 ICT as a productivity factor Participation

More information

The University Library Communications Plan 2013-2014

The University Library Communications Plan 2013-2014 The University Library Communications Plan 2013-2014 Contents Introduction...5 Clear Consistent Communication...5 Responsibility...5 Approval and Review...5 Communication Plan Objectives...6 Key Messages...6

More information

Youth in media FAST FORWARD Case study on journalism practice in media production

Youth in media FAST FORWARD Case study on journalism practice in media production Youth in media FAST FORWARD Case study on journalism practice in media production Sylvia Sammut (ROOTED Radio Station, Malta) & Ekaterina Marinova (National Alliance for Social responsibility, Bulgaria)

More information

FACEBOOK FOR NONPROFITS

FACEBOOK FOR NONPROFITS SOCIAL MEDIA TIPS & TRICKS FACEBOOK FOR NONPROFITS 10 Tips to Get the Most Out of Facebook 1. Be helpful. If someone asks a question on your Facebook page, respond. If someone shares feedback, thank them

More information

Equal Partners Strategy Summary

Equal Partners Strategy Summary Equal Partners Strategy Summary Informing Consulting Listening Involving Empowering For further information please contact: Sue Eato, Associate Director of Service User and Carer Involvement sue.eato@covwarkpt.nhs.uk

More information

Central Ohio s Small Business Resource

Central Ohio s Small Business Resource Central Ohio s Small Business Resource Who is @Tonya Wilson? Program Coordinator for the Ohio SBDC at Columbus State Manage SBDC marketing, branding, outreach, digital media & events AAS Multimedia Production

More information

Brand Journalism, Making your Mark

Brand Journalism, Making your Mark Brand Journalism, Making your Mark Constance Aguilar @ConnieAguilar Connie Anderson @ConnieaPR What is Brand Journalism? Brand Journalism is a way to record what happens or has happened to a brand and

More information

Social Media for Small Business

Social Media for Small Business Social Media for Small Business Social Media...Use it correctly and it s free advertising that comes with the voices and opinions of real users. The Social Media For Small Business Marketing Framework

More information

Building Common Practice of Social Media Campaign for Public Awareness of Deposit Insurance Systems

Building Common Practice of Social Media Campaign for Public Awareness of Deposit Insurance Systems Building Common Practice of Social Media Campaign for Public Awareness of Deposit Insurance Systems Prof. Dr. Louis Chen Graduate Institute of IP National Taipei University of Technology 9 April 2013 Louis

More information

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,

More information

The reference model for smart TV. China Electronics Standardization Institute

The reference model for smart TV. China Electronics Standardization Institute TM The reference model for smart TV China Electronics Standardization Institute Contents The development of Smart TV Standardization di ti suggestions The concept of Smart TV The basic requirements System

More information

Twice monthly free newsletter on mobile apps, tips for using them in creative ways, and discounts on courses and ebooks - from Nicole Hennig.

Twice monthly free newsletter on mobile apps, tips for using them in creative ways, and discounts on courses and ebooks - from Nicole Hennig. Mobile Apps News from Nicole Hennig Nicole Hennig Reply-To: Nicole Hennig To: nicole.hennig@gmail.com Mon, Apr 27, 2015 at 5:30 AM Twice monthly free newsletter

More information

Social Media Consulting & YouTube Optimization

Social Media Consulting & YouTube Optimization Social Media Consulting & YouTube Optimization Digital & Social Media Strategy Social Media Consulting Social Listening Video YouTube Optimization Interactive Campaigns Our aim is to be able to support

More information

School A to Z Online School Community Corporate Communication NSW Department of Education and Communities Sydney

School A to Z Online School Community Corporate Communication NSW Department of Education and Communities Sydney School A to Z Online School Community Corporate Communication NSW Department of Education and Communities Sydney NEED/OPPORTUNITY The NSW (New South Wales) Department of Education and Communities is a

More information

ENTERTAINMENT, MEDIA & ADVERTISING MARKET RESEARCH HANDBOOK 2015-2016

ENTERTAINMENT, MEDIA & ADVERTISING MARKET RESEARCH HANDBOOK 2015-2016 ENTERTAINMENT, MEDIA & ADVERTISING MARKET RESEARCH HANDBOOK 2015-2016 Published by Richard K. Miller & Associates December 2014; 355 pages; ISBN # 9781577832010 PART I: MARKET SUMMARY 1 MARKET ASSESSMENT:

More information