Elevate Customer Experience and Engagement in the New Digital World

Size: px
Start display at page:

Download "Elevate Customer Experience and Engagement in the New Digital World"

Transcription

1 Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia

2 Customer buying behavior has fundamentally changed therefore, partner sales and marketing processes must change (Gartner: Buyers reveal cloud adoption plans through 2017, October 2014) 96% Of unhappy customers do not complain 70% Of buying experiences are based on how the customer feels they are being treated 91% Of unhappy customers will simply leave and never return 86% Of customers are willing to pay more for a better customer experience.

3

4 Engage customers Zero in Earn loyalty Listen everywhere Create Ambassadors Win faster Empower agents Connect authentically Demonstrate impact Sell more Drive resolution Move faster

5 The marketing landscape has changed Customers are 57% through the buying process before they engage 1 82% of CMOs feel underprepared for the data explosion 2 78% Of CMOs say that marketing s influence on corporate strategy is greater today 3 1 Source: 2 Sounse: 3 Source: B2B CMOs Must Evolve Or Move On, Forrester Research

6 Delivering amazing marketing experiences Customer Experience Engaging Omni-channel Personalized Relevant Brand Experience Business Impact Channel performance Pipeline contribution Conversion rate Marketing ROI

7 Video

8

9 Marketing resource management Marketing calendar Align teams & plan around an integrated calendar for increased transparency & collaboration Budgeting Plan & manage marketing budget & spend across channels Marketing workflow Integrate extended marketing teams with automated processes & approvals Digital asset management Centrally manage digital assets with a powerful repository tied to campaigns & calendar

10 Multi-channel campaigns Campaign design Easily manage campaigns with drag & drop design across , digital, social & traditional channels Personalized engagement Deliver one-to-one engagement with segmentation & targeting based on behavior & demographics marketing Easily design, test & launch contextual, personalized marketing campaigns A/B testing Test marketing messaging & offers to optimize campaign performance

11 Marketing Analytics Reporting View campaign performance, financials & resource management with out-of-the-box reporting Rich analytics Analyze in depth campaign performance & marketing impact with powerful, flexible analytics Time-based analysis Understand trends & get a complete picture of marketing ROI with time-based analytics

12 Microsoft Stores Define marketing lifecycles based on customer actions Create personalized marketing content based on the customers location and history Integration of Campaign Management system with Microsoft Dynamics CRM Integrated customer experience management that fosters loyalty and return visits and purchases

13 Average B2B purchase decisions have 5.4 Stakeholders Telesales rep has less than 9% chance of reaching prospect Customers are 57% through the buying process before they talk to the supplier Sales experience drives 53% of customer loyalty

14 Customer Personalized information Right time, right place Trusted advisor vs seller Sales Rep High-quality leads Customer & competitor insights Collaboration & communication Sales Leadership Increase revenue Business insights & visibility Sales rep onboarding & retention

15 Demo

16 External insights Maintain a strategic focus by tracking customers and competitors Internal insights Monitor performance and provide coaching, reinforcement, and rewards with analytic dashboards Sales process management Built-in best practices ease on-boarding of new sales reps and standardize processes

17 CRM for Outlook Increase adoption by aligning with how sales reps want to work Guided sales process Drive sales teams towards desired outcomes with recommended next steps Comprehensive view Gain visibility into past and planned customer interactions and activities across marketing, sales and service

18 Enterprise social Discover, share, and connect around customers with Yammer Communication tools Reach experts throughout the organization with embedded presence, IM, phone and video conference via Lync and Skype Marketing collaboration Gain visibility into how marketing calendar and campaigns impact accounts. Provide input into targeting and subscribe to alerts.

19 Tablet and phone solutions Make every second count and increase productivity by enabling sales reps to work seamlessly on tablets and phones Voice commands Use natural language voice commands to quickly manage CRM data Analytics Access customer and business insights anywhere and anytime

20 Embedded dashboards At-a-glance insights about the overall business and track progress against KPI s Interactive reports Easily investigate and take corrective action with drill-down, interactive capabilities Advanced analytics Empower sales professionals with powerful analytic tools to conduct self-service analysis

21

22 Foster collaboration to deliver distinctive client experience Proactively engage clients with insights around emerging industry trends and issues Increase wins by 39%, deal size by 36%, and number of opportunities by 450% We can use data to make data-driven decisions and communicate to our teams using actual data. Everyone here is very smart, but the additional insights based on a single shared version of the truth make us all smarter. Rick Stow Head of Client Relationship Management Grant Thornton

23 Amazing service means every interaction matters Happier 67% of consumers use web self service to find answers to their questions agents are 2x more likely to deliver on customer satisfaction, net promoter and customer effort metrics 90% of organizations say customer service matters Only 30% of customers feel that they receive a great experience

24 Balancing customer expectations with agility Customer Effortless Cross-channel Proactive Personal Brand Reputation Company Service agility Consistent Customer loyalty & advocacy Productive

25 Video

26 Microsoft Confidential

27 Cross-Channel Service Multi-channel Deliver seamless & insightful experiences across web, social, chat, , mobile & phone Contextual interactions Use real-time & historical data to deliver more insightful customer interactions Voice of the customer Gain critical insight with feedback & surveys that provide general sentiment, contextual feedback & transactional understanding

28 Self Service Branded experience Create a consistent branded experience through configuration not code across all service portals from a single deployment Embedded self service Access service from anywhere on your brand site or a 3 rd party site Mobile Recognize mobile users instantly & deliver real-time, personalized service on any mobile operating system & device Social Provide comprehensive self service directly from the Facebook fan page

29 Knowledge Unified knowledge Deliver the right answers at the right time across all service channels from a single source of truth Multimedia Provide rich media articles: images, videos & real-time blogs & feeds host the asset or link Authoring & permissioning Easily capture & publish knowledge from social channels, service interactions & experts Analytics Drive article efficiency & understand how knowledge is being used to eliminate escalations

30 Service Analytics Interactive dashboards Provide real-time views of key service metrics with fully customizable & interactive dashboards Customer insight Deepen customer insight & identify business opportunities by tracking & correlating customer satisfaction with service metrics Performance reporting Improve performance & identify best practices by correlating agent activity & customer experience data Trends & forecasting Identify trends, explore what-if scenario s, & forecast outcomes to reduce effort scores (Power BI & Excel)

31 Weight Watchers ROI Dynamics allows me to shape my team around constantly adding value. Not keeping the lights on Mike Olson Director, CRM and BI

32 2.5B pieces of content shared each day 100 hours of video uploaded to YouTube per minute 5,700 tweets per second

33 Video

34

35 Powerful social listening Listen to what people are saying globally across the social web in 19 languages. Key influencers Identify who is actively talking about your brand, products, or services. Sophisticated alerts Detect trends and listen for specific posts to keep you informed on the topics you care about.

36 Social Analytics Global sentiment analysis Gain a true understanding of your business, customers and topics that matter most. Share of voice Track and measure topics you care about across Facebook, Twitter, Blogs, Videos and news publications. Advanced filtering Flexible filters allow you to segment your data by source, sentiment, location, or author.

37 Salzgitter AG Monitor news and sentiment of their brand Listening & analysis of competitor information Exporting and reporting features to communicate findings to the broader company alerts for big changes in volume of posts We love Microsoft Social Listening! It s really powerful, and makes it easy to do a deep dive into the data. Doreen Grütt Online Communication Manager Salzgitter AG, Germany

38 Engage customers Zero in Earn loyalty Listen everywhere Create Ambassadors Win faster Empower agents Connect authentically Demonstrate impact Sell more Drive resolution Move faster

39 Feedback Form Immersion Workshop Let Microsoft organize a workshop to discover and recommend specific capabilities for your organization Business value discussion Go through a more detailed discussion with a partner or Microsoft Solution Sales Professional

40

Customer Service First. Delivering a Consistently, Improved Service

Customer Service First. Delivering a Consistently, Improved Service Customer Service First Delivering a Consistently, Improved Service Amazing service means every interaction matters 67% of consumers use web self service to find answers to their questions Happier agents

More information

Extension of ERP for marketing: internal system + external communication Microsoft AX Dynamics. Prof.dr. Dalia Krikščiūnienė

Extension of ERP for marketing: internal system + external communication Microsoft AX Dynamics. Prof.dr. Dalia Krikščiūnienė Extension of ERP for marketing: internal system + external communication Microsoft AX Dynamics Prof.dr. Dalia Krikščiūnienė Microsoft AX Dynamics- marketing module ERP in cloud Industry trends for ERP

More information

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have Average B2B purchase decisions have 5.4 Stakeholders Customers are 57% through the buying process before they talk to the supplier Reps only retain 30% of training information within 1 week Cold calls

More information

Sell Effectively. Drive sales productivity and deliver amazing customer experiences PATRICIA SERNA ESPECIALISTA > DYNAMICS CRM

Sell Effectively. Drive sales productivity and deliver amazing customer experiences PATRICIA SERNA ESPECIALISTA > DYNAMICS CRM Sell Effectively Drive sales productivity and deliver amazing customer experiences PATRICIA SERNA ESPECIALISTA > DYNAMICS CRM Reps spend more than 75% of their time on nonselling activities Workers lose

More information

See how social media listening and engagement can help your business

See how social media listening and engagement can help your business See how social media listening and engagement can help your business In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful

More information

MAXIMIZE SALES PRODUCTIVITY

MAXIMIZE SALES PRODUCTIVITY MAXIMIZE SALES PRODUCTIVITY STAY FOCUSED, WIN FASTER, AND BUILD TRUST HAYDEN STAFFORD VICE PRESIDENT: MICROSOFT DYNAMICS GLOBAL SALES THE WAY PEOPLE BUY HAS CHANGED 57% Customers 5.4 Number 1% Chance are

More information

Student Lifecycle Journey

Student Lifecycle Journey Student Lifecycle Journey Richard Green richard.green@microsoft.com @rich_jg Higher Education Lead, Microsoft UK Universities must adapt to the new student journey Prospect Applicant Student Alumni Your

More information

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice is a office specialized in information technology services. Our excellence comes from our ability to simulate the nature

More information

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,

More information

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and

More information

Lead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision

Lead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision Unify your communications with Gold-Vision, a fully featured CRM solution with customer Contact, Sales, Marketing, Projects and Events. Gold-Vision stands out from the crowd with interactive dashboard

More information

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience Using a Multichannel Strategy to Deliver an Exceptional Customer Experience 10 things to consider when building a multichannel strategy to improve the customer experience Jesús Hoyos CRM industry analyst,

More information

Social Media Implementations

Social Media Implementations SEM Experience Analytics Social Media Implementations SEM Experience Analytics delivers real sentiment, meaning and trends within social media for many of the world s leading consumer brand companies.

More information

A New Age of Selling. Deliver amazing customer experiences EXECUTIVE SUMMARY TODAY TO-BUSINESS BUYER USINESS-TO

A New Age of Selling. Deliver amazing customer experiences EXECUTIVE SUMMARY TODAY TO-BUSINESS BUYER USINESS-TO A New Age of Selling Deliver amazing customer experiences EXECUTIVE SUMMARY Technology has turned the sales function upside down. On the one hand, it has made selling more difficult because customers can

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Marketing Automation Request for Proposal

Marketing Automation Request for Proposal Marketing Automation Request for Proposal Choosing the right marketing automation system isn t easy. This is why we created this sample RFP, consisting entirely of actual questions from real RFPs submitted

More information

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM I White Paper Enhance Your Business Relationships With Accelerate Your Performance With True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell him a new product.

More information

WHAT S NEW IN MICROSOFT DYNAMICS CRM 2016?

WHAT S NEW IN MICROSOFT DYNAMICS CRM 2016? WHAT S NEW IN MICROSOFT DYNAMICS CRM 2016? Microsoft continues to make good on its commitment to twice yearly updates with the most recent releases of Microsoft Dynamics CRM 2016 (in the last quarter of

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

Delivering Great Customer Experience. Řízení zákaznické zkušenosti aneb boj o zákazníka nejen na sociálních sítích 18.4.2013

Delivering Great Customer Experience. Řízení zákaznické zkušenosti aneb boj o zákazníka nejen na sociálních sítích 18.4.2013 1 Delivering Great Customer Experience Řízení zákaznické zkušenosti aneb boj o zákazníka nejen na sociálních sítích 18.4.2013 Daniel Burian CX Solution Architect 2 1 Proč vlastně? 3 Customer Advocacy In

More information

SAP Cloud for Customer Expert Session

SAP Cloud for Customer Expert Session SAP Cloud for Customer Expert Session It s time to engage your customers like never before! Joeri Seghers (Expertum) Steve Debruyne (Expertum) Wim Verschoore (SAP) Expertum History Founded in April 2006

More information

SOFTWARE TO MANAGE HIGH-IMPACT ONBOARDING PROGRAMS ACCELERATE EMPLOYEE TIME TO PERFORMANCE WITH CHRONUS SOFTWARE YOUR COMPLETE ONBOARDING SOLUTION

SOFTWARE TO MANAGE HIGH-IMPACT ONBOARDING PROGRAMS ACCELERATE EMPLOYEE TIME TO PERFORMANCE WITH CHRONUS SOFTWARE YOUR COMPLETE ONBOARDING SOLUTION Mentoring & Talent Development Solutions SOFTWARE TO MANAGE HIGH-IMPACT ACCELERATE EMPLOYEE TIME TO PERFORMANCE WITH CHRONUS SOFTWARE Attracting top talent is an ongoing challenge for most organizations.

More information

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business.

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business. Microsoft Dynamics CRM for Financial Services Making customers the heart of your business. In today s competitive financial services market the focus is the customer making sure the customer is at the

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

SAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013

SAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 SAP 360 Customer Powered by SAP HANA Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 Empowered Customers are Changing the Rules Digitally Connected Socially Networked Informed

More information

NetSuite CRM+ Powerful CRM That Drives The Complete Customer Lifecycle. Why NetSuite CRM+? NETSUITE BENEFITS. Data Sheet

NetSuite CRM+ Powerful CRM That Drives The Complete Customer Lifecycle. Why NetSuite CRM+? NETSUITE BENEFITS. Data Sheet NetSuite CRM+ Powerful CRM That Drives The Complete Customer Lifecycle Data Sheet NETSUITE BENEFITS Benefits experienced by organizations using NetSuite CRM+ include 1 : Improve sales productivity by 15%

More information

SAP HYBRIS CLOUD FOR SALES

SAP HYBRIS CLOUD FOR SALES Sell Smarter, Anytime, Anywhere SAP HYBRIS CLOUD FOR SALES Selling today is more complex than ever. You need to know your customer s unique challenges, their industry, what they like and how to help them

More information

Use social media to get more sales leads, increase your pipeline, close faster, improve customer relationships and meet your sales team's goals

Use social media to get more sales leads, increase your pipeline, close faster, improve customer relationships and meet your sales team's goals HOW TO FIND, MANAGE AND CLOSE MORE BUSINESS USING THE SOCIAL MEDIA 2-Day Training Use social media to get more sales leads, increase your pipeline, close faster, improve customer relationships and meet

More information

Build Your Brand and Increase Revenue Through Digital Channels

Build Your Brand and Increase Revenue Through Digital Channels SAP Brief Adobe Experience Manager from SAP Adobe Target from SAP Adobe Analytics from SAP Objectives Build Your Brand and Increase Revenue Through Digital Channels Engage customers with personalized content

More information

Direct-to-Company Feedback Implementations

Direct-to-Company Feedback Implementations SEM Experience Analytics Direct-to-Company Feedback Implementations SEM Experience Analytics Listening System for Direct-to-Company Feedback Implementations SEM Experience Analytics delivers real sentiment,

More information

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE KEY FEATURES Global social media, web, and news feed data Market-leading listening quality Automatic categorization Configurable dashboards, drill-down

More information

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT NOUS INFOSYSTEMS LEVERAGING INTELLECT CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING Abstract Understanding the customer experience is the key in today s highly competitive and changing banking industry.

More information

WHITE PAPER Turning Insight Into Action. The Journey to Social Media Intelligence

WHITE PAPER Turning Insight Into Action. The Journey to Social Media Intelligence WHITE PAPER Turning Insight Into Action The Journey to Social Media Intelligence Turning Insight Into Action The Journey to Social Media Intelligence From Data to Decisions Social media generates an enormous

More information

Tools to manage your business growth, strategically

Tools to manage your business growth, strategically Increase my revenues Service my customers well Do more with less Tools to manage your business growth, strategically Ensure process compliance What is CRMnext? CRMnext is a comprehensive, easy-to-use,

More information

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved.

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved. Creating Great Service Experiences How Modern Customer Service Works Copyright 2014 Oracle Corporation. All Rights Reserved. Delivering Modern Customer Service The world of business is changing fast. Technology

More information

Sage CRM. Communicate, Collaborate, Compete with Sage CRM

Sage CRM. Communicate, Collaborate, Compete with Sage CRM Sage CRM Communicate, Collaborate, Compete with Sage CRM FEATURES AT-A-GLANCE FOR ALL USERS Easy to use with fresh look and feel Fully customisable interactive dashboard End-user personalisation of interface

More information

Social Media Marketing: Insights, Landscape & Vendor Analysis

Social Media Marketing: Insights, Landscape & Vendor Analysis Solution Study Social Media Marketing: Insights, Landscape & Vendor Analysis By: Clare Price, VP Research With: Kristen Maida, Senior Research Analyst June 2014 2014 Demand Metric Research Corporation.

More information

Microsoft Dynamics CRM. Spring 14. Release Preview Guide. Detailing:

Microsoft Dynamics CRM. Spring 14. Release Preview Guide. Detailing: Microsoft Dynamics CRM Release Preview Guide Spring 14 Detailing: Microsoft Dynamics CRM 2013 SP1 Microsoft Dynamics CRM Online Spring 14 Microsoft Dynamics Marketing Microsoft Social Listening Parature

More information

Engagement: Measuring the Impact of Social Media

Engagement: Measuring the Impact of Social Media Engagement: Measuring the Impact of Social Media Laura Ramos Vice President, Principal Analyst Forrester Research June 3, 2009 Social media will change how marketing engages with customers and demonstrates

More information

Overview & Highlights

Overview & Highlights Overview & Highlights Empower staff with the tools to leverage sales, marketing and customer service information and build long-term customer relationships, win more deals, and accelerate your business

More information

Multichannel Customer Listening and Social Media Analytics

Multichannel Customer Listening and Social Media Analytics ( Multichannel Customer Listening and Social Media Analytics KANA Experience Analytics Lite is a multichannel customer listening and social media analytics solution that delivers sentiment, meaning and

More information

Enhancing productivity, enabling. Success. Sage CRM

Enhancing productivity, enabling. Success. Sage CRM Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS SAP Hybris Solution Overview: SAP Hybris Cloud for Customer ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS The Digital customer requires companies to be one step ahead of them, be better

More information

Microsoft Dynamics CRM. Spring 14. Release Preview Guide. Detailing:

Microsoft Dynamics CRM. Spring 14. Release Preview Guide. Detailing: Microsoft Dynamics CRM Release Preview Guide Spring 14 Detailing: Microsoft Dynamics CRM 2013 SP1 Microsoft Dynamics CRM Online Spring 14 Microsoft Dynamics Marketing Microsoft Social Listening Microsoft

More information

Your Customer Is In Control

Your Customer Is In Control Your Customer Is In Control A majority (74%) of buyers research their work purchases online (Forrester) The average deal has over 8 decision makers, a 43% increase from 3 years ago (IDC) Source: September

More information

SAP Solution Overview: SAP Cloud for Sales Sell Smarter and Engage to Win with SAP Cloud for Sales

SAP Solution Overview: SAP Cloud for Sales Sell Smarter and Engage to Win with SAP Cloud for Sales SAP Solution Overview: SAP Cloud for Sales Sell Smarter and Engage to Win with SAP Cloud for Sales SAP Cloud for Sales 1 Selling today is more complex than ever. You need to know your customer s unique

More information

Enterprise Grade CRM on Cloud

Enterprise Grade CRM on Cloud www.efffiasoft.com TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH EFFIASOFT S Enterprise Grade CRM on Cloud Customer Relationship Management A comprehensive, easy-to-use, customizable and integrated solution

More information

EMPOWERING MARKETING. Chandra Stevens. Powering the future of people-centric marketing. Director, Microsoft Marketing Solutions.

EMPOWERING MARKETING. Chandra Stevens. Powering the future of people-centric marketing. Director, Microsoft Marketing Solutions. EMPOWERING MARKETING Powering the future of people-centric marketing Chandra Stevens Director, Microsoft Marketing Solutions Mobile Workforce Big Data Cloud Computing Social Enterprise Privacy and Security

More information

Solutions overview. Inspiring talent management. Solutions insight. Inspiring talent management

Solutions overview. Inspiring talent management. Solutions insight. Inspiring talent management Solutions overview Inspiring talent management Solutions insight Inspiring talent management Inspiring talent management Intuitive technology that people love to use Lumesse is the only global company

More information

Attract Prospects, Win New Customers, Increase Repeat Business. Sales Marketing Customer Service & Support

Attract Prospects, Win New Customers, Increase Repeat Business. Sales Marketing Customer Service & Support In today s customer-led economy, sustaining your company s growth stems from: Empowering staff to manage, distribute and access the sales, marketing and service information that makes business move forward.

More information

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS Maximizer CRM is a completely integrated sales, marketing and customer service and support management solution that enables you to attract prospects,

More information

Build Better Social Relationships and Realize Better Results

Build Better Social Relationships and Realize Better Results SAP Brief Adobe Marketing s from SAP Adobe Social from SAP Objectives Build Better Social Relationships and Realize Better Results Develop relationships that work for you and your customers Develop relationships

More information

In 2001. in the Wasatch mountains of Utah Agile manifesto was signed

In 2001. in the Wasatch mountains of Utah Agile manifesto was signed The Agile Company In 2001 in the Wasatch mountains of Utah Agile manifesto was signed Manifesto for Agile Software Development Individuals and interactions over processes and tools Working software over

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

Marketing Automation with Microsoft Dynamics

Marketing Automation with Microsoft Dynamics Marketing Automation with Microsoft Dynamics Deliver impactful marketing campaigns and consistent communications with Microsoft Dynamics CRM for Marketing Provide marketing professionals with robust data

More information

The Next Frontier in CRM Analytics Oracle Transactional Business Intelligence Enterprise for CRM Cloud Service

The Next Frontier in CRM Analytics Oracle Transactional Business Intelligence Enterprise for CRM Cloud Service BUSINESS ANALYTICS The Next Frontier in CRM Analytics Oracle Transactional Business Intelligence Enterprise for CRM Cloud Service Copyright 2014 Oracle Corporation. All Rights Reserved. The explosion of

More information

WHITE PAPER Social Media In Technology. A Unified Strategy for Success

WHITE PAPER Social Media In Technology. A Unified Strategy for Success WHITE PAPER Social Media In Technology A Unified Strategy for Success Social Media In Technology A Unified Strategy for Success Technology companies pride themselves on being early adopters of the newest

More information

10 Steps to a Multichannel Strategy and an Exceptional Customer Experience

10 Steps to a Multichannel Strategy and an Exceptional Customer Experience 10 Steps to a Multichannel Strategy and an Exceptional Customer Experience Jesús Hoyos CRM industry analyst and advisor Brad Herrington Principal Solutions Architect Interactive Intelligence, Inc. Contents

More information

Guided Selling 101. What Matters Most and What to Ask

Guided Selling 101. What Matters Most and What to Ask Guided Selling 101 What Matters Most and What to Ask 2 What is Guided Selling? Think of Guided Selling as a GPS for the sales person, dynamically providing them the support and guidance they need to reach

More information

Optimize Business Productivity Evolve Your Business with the Cloud. Slide 1

Optimize Business Productivity Evolve Your Business with the Cloud. Slide 1 Optimize Business Productivity Evolve Your Business with the Cloud Slide 1 Agenda A changing landscape for sales and customer service Top business challenges for achieving sales and service excellence

More information

Sink or Sell. Your Guide to Modern Sales Survival. Stay focused, win faster, and build trust with modern productivity tools.

Sink or Sell. Your Guide to Modern Sales Survival. Stay focused, win faster, and build trust with modern productivity tools. Sink or Sell Your Guide to Modern Sales Survival Stay focused, win faster, and build trust with modern productivity tools. Introduction Part 1 A sales world turned upside down Part 2 Change the way you

More information

Enhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in

Enhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in Enhance Your Business Relationships with SageCRM www.sagesoftware.co.in Accelerate Your Performance with True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell

More information

A New Age of Selling:

A New Age of Selling: A New Age of Selling: Work Like a Network to Grow Your Business Published: July 2014 For the latest information, please visit http://aka.ms/microsoftsalesproductivity 1 Table of Contents Executive Summary

More information

Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure. Rich Berkman Qvidian

Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure. Rich Berkman Qvidian Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure 2 What you can t see may be killing your sales. It s time to uncover what your current measurements won t show you. If you

More information

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and

More information

Meltwater Buzz Social Suite. Anna Pieh-Jankowska

Meltwater Buzz Social Suite. Anna Pieh-Jankowska Meltwater Buzz Social Suite Anna Pieh-Jankowska June 2012 Meltwater Buzz Social Suite Turning Conversations into Customers 1 Listen +Engage Connect Meltwater Buzz Social Suite A powerful suite of tools

More information

5 TIPS FOR SETTING MEASURABLE SOCIAL MEDIA GOALS

5 TIPS FOR SETTING MEASURABLE SOCIAL MEDIA GOALS TIP SHEET 5 TIPS FOR SETTING MEASURABLE SOCIAL MEDIA GOALS Social media participation has become a must for businesses today. A survey by CMO in February 2012 revealed that marketers expect to spend almost

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Customer Experience Management

Customer Experience Management Customer Experience Management 10 tips for the successful development and execution of Chris Bland Research Director SPA Future Thinking Introduction, sometimes referred to as Customer Feedback Programmes,

More information

Increasing Marketing ROI with Customer Analytics. 2013 IBM Corporation

Increasing Marketing ROI with Customer Analytics. 2013 IBM Corporation Increasing Marketing ROI with Customer Analytics 1 The agenda The Marketer s Evolving Role Data/Analytics Based Decisions Customer Analytics to Increase ROI ROI in Action 2 The Marketer s Evolving Role:

More information

Sage CRM Focused Sales Management

Sage CRM Focused Sales Management Sage CRM Focused Sales Management Equipping your sales team with the complete customer information and the necessary tools to enable them to do their job effectively is very important. Sage CRM empowers

More information

32 Benefits of Pipeliner CRM

32 Benefits of Pipeliner CRM SLIDE DECK: 32 Benefits of r CRM www.pipelinersales.com 32 Benefits of r CRM r originally was designed as a tool for sales empowerment. With its newest release r meets the highest requirements for enterprise

More information

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace WHITE PAPER 5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace Gaining visibility, discipline and control at every customer touch point How do organizations compete in the social

More information

WHITE PAPER MULTI-CHANNEL CAMPAIGNS IN A CONNECTED WORLD. Create and deploy IT solutions for business

WHITE PAPER MULTI-CHANNEL CAMPAIGNS IN A CONNECTED WORLD. Create and deploy IT solutions for business WHITE PAPER MULTI-CHANNEL CAMPAIGNS IN A CONNECTED WORLD White paper - Multi-Channel Campaigns in a Connected World - Prodware 1 Create and deploy IT solutions for business Navigating Multi-channel Marketing

More information

Deliver a Superior Customer Experience. a social one.

Deliver a Superior Customer Experience. a social one. Social CRM Technology perspective on Business.. or the other way around? Daniel Burian CRM Presales Manager, Central Europe Deliver a Superior Customer Experience. a social one. As

More information

Netcall 2013. Embracing the Customer Journey

Netcall 2013. Embracing the Customer Journey Netcall 2013 Embracing the Customer Journey Netcall 2013 What should we measure? Understand what s important Within each area Communicate performance Stakeholders Management Team Align tactical activity

More information

ORACLE CRM ON DEMAND INSURANCE DISTRIBUTION MANAGEMENT SOLUTION

ORACLE CRM ON DEMAND INSURANCE DISTRIBUTION MANAGEMENT SOLUTION ORACLE CRM ON DEMAND INSURANCE DISTRIBUTION MANAGEMENT SOLUTION For many insurance carriers, sales through indirect channels form the largest proportion of their business. However, most carriers do not

More information

Digital Marketing Institute s. Professional Diploma in Digital Selling. Validated by the Syllabus Advisory Council (SAC)

Digital Marketing Institute s. Professional Diploma in Digital Selling. Validated by the Syllabus Advisory Council (SAC) Digital Marketing Institute s Professional Diploma in Digital Selling Validated by the Syllabus Advisory Council (SAC) Content Professional Diploma in Digital Selling Welcome Course overview Course content

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Rapid Route to Success & Value Rapid Route to Success Ease-of-Use Fast, Flexible Deployment Ease-of- Anywhere Access Business Integration Ease-of- Customisation

More information

DAS ALSO MICROSOFT ONLINE MEETING «NUTSHELL» September 2015 startet um 13.30 Uhr. Wir lizenzieren Microsoft -Software

DAS ALSO MICROSOFT ONLINE MEETING «NUTSHELL» September 2015 startet um 13.30 Uhr. Wir lizenzieren Microsoft -Software DAS ALSO MICROSOFT ONLINE MEETING «NUTSHELL» September 2015 startet um 13.30 Uhr Wir lizenzieren Microsoft -Software DAS ALSO MICROSOFT ONLINE MEETING SEPTEMBER 2015 Wir verkaufen nur Original-Microsoft

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

The Five Trends That Will Impact Marketing in 2015

The Five Trends That Will Impact Marketing in 2015 The Five Trends That Will Impact Marketing in 2015 PRESENTED BY Sylvia Montgomery, CPSM Chat Live on Twitter! Today s Hashtag: SMPS CEUs Hinge is an SMPS Approved Provider of continuing education units

More information

Measuring Social Media ROI in the Enterprise: Myths and Facts

Measuring Social Media ROI in the Enterprise: Myths and Facts 1 Measuring Social Media ROI in the Enterprise: Myths and Facts March 2014 #SocROI INTRODUCTION When it comes to social media marketing, there is perhaps no other topic that is discussed more than determining

More information

WHITE PAPER Analytics for digital retail

WHITE PAPER Analytics for digital retail WHITE PAPER Analytics for digital retail Introduction The advent of organized retail propelled businesses to reach out to a wider spectrum of consumers in an effort to increase market share. This gave

More information

Measuring Social Media ROI in the Enterprise: Myths and Facts

Measuring Social Media ROI in the Enterprise: Myths and Facts 1 Measuring Social Media ROI in the Enterprise: Myths and Facts March 2014 #SocROI INTRODUCTION When it comes to social media marketing, there is perhaps Oracle s recent Socially Enabled Enterprise study

More information

Pivotal CRM for Small and Mid-Sized Business. Big Benefits. Small Price.

Pivotal CRM for Small and Mid-Sized Business. Big Benefits. Small Price. Pivotal CRM for Small and Mid-Sized Business Big Benefits. Small Price. Before Pivotal CRM, we were like an eight-cylinder car that was operating on only two cylinders. When we jumped into Pivotal CRM,

More information

Customer Centric Banking. June 2014, IBU Banking, SAP

Customer Centric Banking. June 2014, IBU Banking, SAP Customer Centric Banking June 2014, IBU Banking, SAP EMPOWERED CUSTOMERS ARE 79% 53% 59% Digitally Connected of customers spend at least 50% of total shopping time researching brands online. Socially Networked

More information

Maximizer CRM Group Edition

Maximizer CRM Group Edition Maximizer CRM Group Full featured and affordable CRM for small to medium sized enterprises Maximizer CRM Group is a fullfeatured CRM software solution that enables teams of up to ten users to work together

More information

Managing Customer Relationships with SAP Business One

Managing Customer Relationships with SAP Business One SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Managing Customer Relationships with SAP Business One Win new customers and forge better relationships Win new customers

More information

BEST PRACTICES FOR SOCIAL CUSTOMER SERVICE. ebook

BEST PRACTICES FOR SOCIAL CUSTOMER SERVICE. ebook BEST PRACTICES FOR SOCIAL CUSTOMER SERVICE ebook ADOPTION OF SOCIAL CUSTOMER CARE JUMPS What Department Owns Social Media Engagement? The debate over which internal department owns social media continues

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

IBM Social Media Analytics

IBM Social Media Analytics IBM Analyze social media data to improve business outcomes Highlights Grow your business by understanding consumer sentiment and optimizing marketing campaigns. Make better decisions and strategies across

More information

Sage CRM 7.1 Overview. What s New with Sage CRM 7.1 & Sage CRM 7.1 SP2

Sage CRM 7.1 Overview. What s New with Sage CRM 7.1 & Sage CRM 7.1 SP2 Sage CRM 7.1 Overview What s New with Sage CRM 7.1 & Sage CRM 7.1 SP2 Abstract Sage CRM v7.1 is packed with new features which will make a real and immediate impact to businesses looking to stay ahead

More information

Public Sector Revenue Management & Collection

Public Sector Revenue Management & Collection Public Sector Revenue Management & Collection Helping revenue collection agencies and empowering citizens Marcos Theophylactou Senior Account Manager Constantin de Gaza Business Development Director and

More information

Social Media Monitoring in Fifteen Minutes

Social Media Monitoring in Fifteen Minutes Social Media Monitoring in Fifteen Minutes By Murray Newlands Murray Newlands 1 Table of Contents Social Media monitoring Guides your Business Introduction: Social Media Monitoring How Social Media monitoring

More information

Second CRM CRM Solution for Small Companies

Second CRM CRM Solution for Small Companies Second CRM CRM Solution for Small Companies Technologize Your Business TM Introductory Presentation June 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Features Pricing, Implementation

More information

LIMELIGHT IS THE WORLD S FIRST END TO END LIVE MARKETING PLATFORM

LIMELIGHT IS THE WORLD S FIRST END TO END LIVE MARKETING PLATFORM INCREASE SALES TRACK RESULTS REDUCE COSTS LIMELIGHT IS THE WORLD S FIRST END TO END LIVE MARKETING PLATFORM Our best in class technology allows marketers to quanitify live experiences, prove ROI, reduce

More information

MICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011

MICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011 MICROSOFT DYNAMICS CRM Vision Statement of Direction Update: May, 2011 Microsoft Dynamics CRM - Statement of Direction, May 2011 EXECUTIVE SUMMARY Microsoft has delivered significant innovation and value

More information