IFLA Public Libraries Satellite
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1 IFLA Public Libraries Satellite IFLA Public Libraries Satellite: Public library futures in a global digital world August 2014 Library of Birmingham, UK In collaboration with Sponsored by #IFLAPubLib
2 IFLA Public Libraries Satellite Onsite versus online settings: two ways of reaching the users in the library of Barcelona Dolores Gandara Sanz, Librarian, Libraries of Barcelona In collaboration with Sponsored by #IFLAPubLib
3 Online or onsite settings, two ways of reaching the users of Barcelona Libraries Anna Bröll, Anna Cabré and Dolors Gándara IFLA Public Libraries Section 2014 Satellite Conference Birmingham, 13 August 2014
4 Barcelona has 1,614,090 inhabitants The public library network has 40 libraries 905,060 library holders
5 Libraries have dedicated a lot of effort to planning, managing and maintaining our digital identity Libraries play an important role in the fight against digital exclusion The physical space of the library is still important and continues to be a meeting point for the community
6 Barcelona is developing services adapted to mobile devices Users demand services from any place and at any time Barcelona is the World Mobile Capital
7 Barcelona Libraries in figures BARCELONA INHABITANTS LOANS Total inhabitants 1,614,090 Total materials loaned 4,229,213 NUMBER OF LIBRARIES Total libraries 39 CULTURAL AND READING PROMOTION PROGRAMES Total activities 2 LIBRARY CARD HOLDERS Total attendance 76,070 Total card holders 905,060 New cards 52,0630 WEBSITE % population /cards 53.5 Number of websites 40 VISITS Facebook followers 37 Total visits 3,343,803 EXPENDITURE Visits per inhabitant 3,93 Total expenditure 29,178,514 Current expenses 24,721,207 COLLECTION Investments 4,457,308 Total items 2,352,122 Average current expenses per inhabitant Statistics
8 The Barcelona Libraries brand and the configuration of our digital identity Barcelona Libraries have a good reputation. We are the municipal service which is most highly rated by the citizens for the last 8 years That also obliges us to maintain this reputation in the digital setting As an organisation we need to be present in the social networks, creating our digital identity, communicating our values and interacting with the users
9 Digital maturity and the experience of the users Digital maturity is determined by the amount of services and products online that we are able to offer our users Their experience of us begins before coming, through our website or our digital channels, continues while they are in the library and finishes after they leave and continue talking about us on the social networks
10 Information about Barcelona Libraries Before going to the library: Website: opening times, services, activities programme BibliosBCN App: nearest libraries, opening times, how to get there, activities programme
11 Information about Barcelona Libraries In the library Information leaflets, signposting elements and library staff Contactless points: QR codes and Near Field Communication (NFC) to access basic information about libraries adapted to mobile devices: nearest libraries, opening times, videos, activities
12 Information about Barcelona Libraries After going to the library Share information from website and app Share information from the social networks: Facebook, Twitter, Instagram and YouTube Share opinions with users and know the opinion that non-users get from other users
13 Access to the collection Before going to the library Online catalogue Website: subject specialisation and special collections Audio books Trendadís: repository of digitised collections In the library Virtual loans based on QR codes After going to the library Users can evaluate and comment on the material on the online catalogue
14 Recommendations for books, music and films Before going to the library Bibarnabloc: blog which serves as a space for library professionals and users to recommend books, CDs, DVDs, etc. that can be found in the libraries Digital reading guides and newsletters with the latest items acquired Spotify: musical selections of local groups, soundtracks, city festivals
15 Recommendations for books, music and films In the library Recommendations of library staff Projection of booktrailers Display of new items and recommended books Reading guides and new items in paper format After going to the library Users share the recommendations or images on the social networks, make comments on the blog and see and comment on booktrailers on YouTube
16 Loans service Before going to the library Reserve, check availability, renew items and receive notifications of deadlines by At the moment we don t have a platform for digital books
17 Loans service In the library Loan service procedures at the information desk Self-service loans system based on RFID technology After going to the library Share images, information about items loaned on social networks
18 Cultural Activities Before going to the library Website: information about activities taking place in the libraries BibliosBCN App: events being held in libraries geolocated
19 Cultural Activities In the library Contactless points: QR codes and NFC. Access from mobile devices to the activities within a radius of 2 km Leaflets and posters Virtual reading club: streaming between two reading clubs that interact from Barcelona and Medellín
20 Cultural Activities After going to the library Newsletter MesBiblioteques: obtain information about the activities on offer according to the interests chosen Social networks: users can share information and opinions about the activities attended
21 Booking computers, IT advice, assessment and training, and IT skills acquisition Before going to the library Website and app BibliosBCN: information about training courses and access to book a computer Virtual IT User Service: a platform for answering users' IT queries
22 Booking computers, IT advice, assessment and training, and IT skills acquisition In the library IT advice and assessment service IT courses and workshops After going to the library Digital support classroom: tests knowledge acquired in the training courses
23 Future challenges We are working on the requirements of a digital loans platform on a national, Catalan level with different levels of autonomous region and local administrations Making progress in extending a Self-Service Loans System based on RFID We are renewing the equipment and improving the network connection with fibre optic
24 Future challenges We are beginning to incorporate smartphones, tablets and laptops in the training classrooms
25 Thank you for you attention
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