egovernment 2020 new media and technologies for better citizenship oriented communication and applications

Transcription

1 egovernment 2020 new media and technologies for better citizenship oriented communication and applications Christian Rupp, Austrian Federal Chancellery

2 Federal Republic of Austria Area: km² - Population: 8.4 Mio 13 federal ministries - 9 provinces 80 district administrations municipalities

3 egovernance ICT in the public sector is like a large vessel Federal Government Digital Austria it needs clear decisions quite ahead before real movement can be planned Management CIO Spokesperson Local and National Governments - Chamber Organisations and Industry Digital Austria Federal ICT Board Ministries Digital Austria ecooperation Board Provinces, Municipalities, Regions Academy

4 E-Gov Integration National State Districts Cities/ Communities Citizens vertical architecture horizontal architecture IT-Business Portals

5 EU egovernment Ranking I

6 egovernment usage and satisfaction

7 egovernment Act legal basis entered into force on 1st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations considers Data Protection Act 02 - defines terms and rules - identity and authenticity - citizen card function - source identification number - unique identification in data files - sector-specific personal identifiers - official signatures - citizen card use in private sector - electronic delivery

8 eid Citizen Card function Handy-Signature for mobile phones eid on Health insurance card affinity cards bank cards, credit cards,. Within administration: esignature eregisters efile System Access to e-gov: eforms ehealth edelivery edocument-safe euniversity evoting Access to e-business: ebanking ebilling eprocurement CyberDoc Archivium edelivery

9 Overall Goal HELP.gv.at USP.gv.at central registers and ELAK- Backoffice electronic delivery service

10 E-Government Trends I Web 2.0 Facebook Twitter Wiki Social Media Collaboration Mobiles Breitband Smartphone Apps Semantic Web Social Engineering Cyber Security Blogs GovCERT Private Cloud PaaS Participation Youtube Video Standardisation Open Data Location based Services App Stores Smart Meter Tablets Infrastructure IaaS CERT SaaS Cloud Computing Green IT Shared Service Virtualisation Smart Grid Public Cloud Centralisation

11 Facebook, Twitter, YouTube & Co

12 Digital Austria App Store Waste mparking GIS/Libraries/public transport Kindergarden citizen participation

13 E-Government Trends II Web 2.0 Facebook Twitter Wiki Social Media Collaboration Mobiles Breitband Smartphones Apps Semantic Web Social Engineering Cyber Security Blogs GovCERT Private Cloud PaaS Participation Youtube Video Standardisation Open Data Location based Services App Stores Smart Meter Tablets Infrastructure IaaS CERT SaaS Cloud Computing Green IT Shared Services Virtualisation Smart Grid Public Cloud Centralisation

14 International approach STORK (Secure identity across borders linked) It aims at implementing an EU wide interoperable system for recognition of eid and authentication that will enable businesses, citizens and government employees to use their national electronic identities in any Member State. It will also pilot transborder egovernment identity services and learn from practice on how to roll out such services. SPOCS (Simple Procedures Online for Crossborder Services) A pilot project launched by the European Commission which aims to remove the administrative barriers that European businesses face before offering their services abroad. It will allow them to more easily meet all the administrative obligations through the points of single contact. PEPPOL (Pan-European Public eprocurement On-Line) The objective of the project is to set up a pan-european pilot solution that, conjointly with existing national solutions, facilitates EU-wide interoperable public eprocurement. The vision of the PEPPOL project is that any company and in particular SMEs in the EU can communicate electronically with any European governmental institution for the entire procurement process. epsos (European Patients Smart Open Services) The overarching goal of epsos is to develop a practical ehealth framework and Information & Communication Technology (ICT) infrastructure that will enable secure access to patient health information, particularly with respect to a basic patient summary and eprescription, between European healthcare systems.

15 egovernment it s a journey not a destination! Austrian Federal Chancellery