January 2016 December 2016

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1 January 2016 December is just around the corner! So where will the year take you? With just a month to the year end, you should be well on your way to meet the forecasts set for Have your goals been realistic? Has your market changed and are the products and services meeting your customer/clients requirements? Has the international economy impacted on the local business? With a challenging economic environment it is important to be tuned in on all of these events. Having competent staff, well skilled in using technology and communication skills will provide a level of agility for organizations to react to change. With our experience in assisting Business we are ready to provide you with the IT and PD skills required to meet the challenges. Call us to discuss how you can benefit from developing programs for your people? Windows 10 has landed! Microsoft released Windows 10 in mid July. So what is in store for users ahead? The Microsoft Windows 10 Insider Program running the technical preview ran with over a million users since October Windows 10 has new features such as the Cortana online aide, facial recognition for security and the powerful looking Microsoft Edge web browser. These are likely to prompt some users to upgrade their hardware. Windows Explorer has been renamed Microsoft Edge, and the Favorites list has been replaced by a new list called Quick Access. Microsoft hopes to see a constant uptake knowing full well it is likely to take some time! Call us to discuss your upgrade training requirements for Windows 10 users Leadership, the differentiator of great organizations! In a difficult marketplace, it has become very important to invest in developing and retaining the most important asset, your people! Successful leaders will focus on building a culture of achievement and accountability around the vision. Great leaders create an atmosphere that drives the group to achieve pre-determined outcomes. They do this by utilizing their people in developing and increasing their capabilities. This directs staff to create an accountability which is a two-way commitment based on positive relationships between managers and teams, where each supports each other. When the set goals are achieved, it s important to celebrate the success. That enhances the overall team spirit and motivation further providing a positive attitude moving ahead. With these successes the staff feel appreciated for their commitment provided. With this culture embedded throughout the organization there continues to be an increase in performance that delivers ROI. Call us to discuss your training plan.

2 Training Courses Information Technology Microsoft Excel Building Financial Models With Microsoft Excel Introduction to PowerPivot 2010/2013 Maximizing Microsoft Excel Tools for Fast & Accurate Business Reporting Maximizing Microsoft Excel Tools for Fast & Accurate Business Reporting Maximizing Pivot Table in Microsoft Excel 2007/2010/2013 Microsoft Excel 2007/2010/2013 mediate Level Microsoft Excel 2007/2010/2013 Advanced Level Microsoft Excel for s Microsoft Excel for mediate/advance User Microsoft Excel VBA for Non-Programmers PowerPivot 2013 for Microsoft Excel Tips & Tricks in Microsoft Excel Functions & Formulas Using Formulas & Functions in Microsoft Excel 2007/2010/2013 ITIL Service Management ITIL Continual Service Improvement ITIL Foundation Certification Training ITIL mediate Service Design ITIL Service Operation ITIL Service Strategy ITIL Service Transition System & Cyber Security Computer Forensic Workshop Cyber Security Foundation 2015 Cyber Security Training for IT Administrator Hacking & Penetration Test for IT Administrator IT Security Practitioner Penetration Testing with Kali Linux Scrum Agile Methodology Scrum Developer Certified Scrum Master Certified Professional Microsoft Server Family Configuring & Managing Windows Server 2012 R2 & Exchange Server 2013 Microsoft Windows Configuring Windows 8.1 Microsoft PowerPoint Creating High Impact Microsoft PowerPoint Presentations Microsoft PowerPoint 2010/2013 mediate/advanced IT Governance & Management Advanced Information System Auditing Implementing & Migrating to COBIT 5 in the Governance of Enterprise IT Leadership & Supervision Achieving Corporate Excellence through Dynamic Leadership & Entrepreneurship Being the Coloured Brain Leader Call Centre Team Leaders Training Workshop Effective Supervisory Skills & Personal Development for Middle Management & Executives Essential Leadership Skills For Supervisors and Managers Executive Development Program Lead to Win - Transformational Leadership Leading In Crisis - Taking Command & Control of Crisis Situation & Communication Management Development Program Strategic Management and Leadership Supervisory Development Excellence Program Supervisory Enhancement for Leadership Excellence Supervisory Skills for Factory Supervisors The Right Leadership Style for the Leaders of 21st Century The Situational Leadership Skills The Ultimate Leader Communication & personal Being the Coloured Brain Communicator Communicating with Impact Using NLP Conflicts & Differing Cultures at Workplace: Are We Communicating Effectively? Dealing with Difficult People in Manufacturing Dealing with Difficult Stakeholders Developing Workplace action & personal Skills Enhance Your Communication Skills From Conflict to Collaboration Influential Communication at Work The Power of Effective Communication & personal Skills for Professional Towards 5-Star Communication Skills in Providing Excellent Service Call Centre Essentials Call Centre Operation Management for Team Leaders Call Centre Team Leaders Training Workshop Complaints Management: Customer Feedback & Complaint Handling Customer Service Excellence English Communication for Call Centre Environment Handling Difficult and Demanding Customers Power Phone Image at Front Desk Servicing at Call Centres Telephone Techniques & Etiquette for Call Centre Professionals Telephone Techniques that Win Customers Clerical & Administrative Skills Administrative Enhancement Skills Administrative Transformation Excellence Clerical Development Program Effective Secretarial and Office Management Evolution of the Office Administration How to Manage and Organise Office Records and Files Efficiently Office Administrative Skills Secretaries Week Special

3 Training Courses Customer Service Achieving Customer Service Excellent with Effective Communication Skills Complaints Management: Customer Feedback & Complaint Handling Creating Lasting Impressions Even in the Most Challenged Situation Customer Centric Service The Business Success Factor Customer Relationship Management Art of Customer Retention Customer Service Excellence Excellence Customer Service for Branch Staff Handling Difficult and Demanding Customers Impressing Customers at First Sight Managing Difficult Customers The STAR Principles Towards Excellent Customer Service Mind-set Towards Addressing the Needs of Difficult Customers through Effective Communication Towards Excellent Customer Service through Effective Communication Business Etiquette Corporate Grooming and Etiquette Corporate Grooming & Business Etiquette Workshop Corporate Grooming, Protocol & Business Etiquette for Professionals Etiquette Ethics at Workplace Grooming Etiquette and Understanding Personality Workshop Personal Grooming & Etiquettes Power Phone Image at Front Desk Professional Image & Etiquette Telephone Techniques & Etiquette for Call Centre Professionals Telephone Techniques that Win Customers Writing Effective s Sales & Marketing High Impact Sales Workshop Improve Sales Skill Using NLP Techniques Introduction to NLP Selling Techniques Power Pack Sales Workshop Relationship Selling Presentation & Public Speaking Skills Inspiring Public Speaking & Presentation Skills Power Business Presentation Personal Branding & Image Powerful Presentation Skills Presentation Skills Speak it Right! Successful Presentation Skills Writing Skills Effective Business Writing Skill for Professionals Effective Writing for Debt Collection Effective Report Writing for Business Enhancing Professional Writing Skills Report and Proposal Writing Skills Writing Great Business Reports Negotiation Skills Effective Negotiation Skills Negotiation Power Pitch it Right! Negotiation Techniques That Bring Results Strategic Sales Negotiation for Profit Team-Building Bringing out the Best in You: Effective Personal Development for Employees Indoor Team-building: Building a Dynamic Team Lead To Win High Impact Team Synergy Team Dynamics Realign Team Towards Excellent Performance Team-building: Avatar Experience Team-building: Integration to Progression Team-building: T.E.A.M Towards Excellence Team Building Bond to Win Team-Building for High Performance Creative Thinking & Problem Solving Analytical & Critical Thinking Skills Box Breaking Problem Solving & Decision Making Skills Creative Thinking and Problem Solving Workshop Critical Thinking & Decision Making Innovation and Creativity for Better Performance Mind Mapping Techniques Enhance Your Thinking Skills Synergized Problem Solving Using Analytical & Creative Thinking Time & Stress Management Manage Time & Achieve Results Stress Management: Are We Managing Stress Effectively? Time & Stress Management Enhance, Organize & Performed Time Mastery Plan & Organize Time Management Skills Personal Development & Motivation Crossroads Developing & Maintaining Positive Attitude at Workplace Dimensions of A Top Achiever Fear the Clock, Ignore the Compass Relishing Self-Improvement Finding the Meaning & Developing Joy at Work Positive Work Attitude The Key to Higher Productivity Linguistic Skills Business English Communication English Communication for Call Centre Environment English Communication Skills at Workplace Grammar is a Tool Train-the-Trainer Coloured Brain Communication Trainer Certification Directive Communication Psychology Trainer Certification Fundamental of Train-The-Trainer Mind & Mental Development Emotional Excellence at Workplace Health & Safety

4 Training Courses Manufacturing Operations Analysis & Problem Solving Advance Quantitative Decision Making Basic Quantitative Decision Making Failure Mode & Effect Analysis (FMEA) Introduction to FMEA Root Cause Analysis & FMEA Root Cause Analysis with 8 Disciplines Method Certification Programs Certified Lean Six Sigma Black Belt Certified Lean Six Sigma Green Belt Certified Lean Six Sigma Technician Certified Master Black Belt Certified Operational Excellence Manager Production & Supply Chain Management Effective Store and Warehouse Management Inventory Management in the Supply & Demand Chains Practical Production Planning & Control Theory of Constraints in Manufacturing Techniques & Methodologies How to Achieve a Defect Free Environment by Using Poka-Yoke Concept Increase Operation Productivity & Flexibility though Quick Changeover Measurement System Analysis (MSA) Planning & Execution for Getting the "Right" Things Done! Statistical Process Control (SPC) by Excelforth Statistical Process Control (SPC) by Global Corporate Academy Statistical Process Control (SPC) by Knowledge Hub Asia Training Within Industry (TWI) Standard Work, Motion and Time Study ISO & Quality Management ISO 22000:2005 Food Safety Management System nal Auditor Workshop ISO/TS 16949:2009 Awareness Workshop for Automotive Industry ISO 9001:2000 nal Quality Audit ISO 9001:2008 Awareness (By TED Integrated) ISO 9001:2008 Awareness (By Knowledge Hub Asia) Lean Concepts & Practices 5S Housekeeping & Visual Management 5S to Kaizen Effective 5S Implementation Kaizen Continuous Improvement Lean Manufacturing for Optimum Efficiency Waste Identification through Learning To See Value Stream Mapping (VSM) Service & Maintenance Introduction to Total Productive Maintenance (TPM) Predictive Maintenance Analytics: For Zero Breakdown Machines & Production Systems Energy Management Energy Efficiency for Plants/Manufacturing Occupational Safety & Health (OSH) Competency Based Training on the Safe Operation of Cranes Competency Based Training on the Safe Operations of Forklifts Industrial Safety for Contractors Forklift Truck Safety Handling & Proficiency Course Occupational First Aid Skills & CPR Occupational Safety & Health Awareness Program HSE Requirements & Audit HSE Legal Requirements ISO & OHSAS nal Audit ISO 14001:2004 nal Audit ISO 22000:2005 Food Safety Management System nal Auditor Workshop OHSAS 18001:2007 nal Audit Workplace EHS Inspection & Safety Audit Hazard & Risk Management Hazard Identification, Risk Assessment & Risk Control (HIRARC) Job Hazard Analysis Safety Management Enhancing Safety Performance with Behavioral Safety: Current Trends in BBS Integrating Leading Measures In Safety Management Accident Investigation & Reporting A Structured Approach to Accident Investigation Incident Investigation, Reporting & Prevention Environmental Health & Safety (EHS) Chemical Spillage & Discharge Response Procedures Emergency Response to Chemical Spills

5 Training Courses Human Resource Management Human Capital Management 1-Day Practical Workshop on Job Design A Practical Approach to Measuring & Reporting Training Effectiveness Competency Based Approach to Training Needs Analysis Effective Employee Engagement Effective Manpower Planning How To Fit Competency-Based Model Into Your Organization Human Resource Management: Best Practice People Management Skills Recruitment & Selection 1-Day Talent Selection with Behavioral Event views 3-Day Talent Selection with Behavioral Event views Behavioral Event view Skills Best Fitting the Best Talent Competency-Based viewing Skills Competency Frameworks for HR Effective viewing Skills viewing Skills for Non-HR Personnel Right Hires with Behavioral Event views Laws & Legislation Conducting the Domestic Inquiry in Malaysia Investigation & Prosecution skills for Domestic Inquiry Malaysian Labor Laws and Employment Act Protection of Employers Rights, Legalities and Implications The Employment Act 1955 for Line Managers Workshop Understand the Law & Application of Employment Act 1955 Understanding the Labor Law and Domestic Inquiry Why & How to Conduct Domestic Inquiry Industrial Relations Carrying Out a Retrenchment Exercise Effective Process & Methodology in Managing Misconduct Handling Misconduct & Dismissal Workshop Handling the Non-Performer & Dismissal Workshop Industrial Relations The Process and Procedures Managing Absenteeism at Workplace Managing Difficult Employees & Absenteeism Say No to Sexual Harassment at Workplace Sexual Harassment: The Rights and the Right Thing to Do When, What, Who & How to Investigate Misconduct Generation Gap Management Bridging and Managing Generation Gap at Workplace Connecting Generations at the Workplace Connecting with Gen Y Coaching & Mentoring Effective Coaching & Mentoring Skills Effective Coaching Techniques for Managers Manager as Coach Mentor Mentee Program: Bringing out the best in your mentee Practical Coaching & Mentoring Skills The Road Map to a Successful Mentoring Program Talent Management Succession Planning Talent Management Talent Management & Succession Planning Managing New Employees & Orientation How to Induct New Employees & Conduct Orientation Managing Employees under Probation Period Performance Appraisal Performance Appraisal & KPI Performance Appraisal and Management

6 COMPUTER TRAINING SCHEDULE (Public Intake) Courses Day Price Year 2016 Training Dates WORD PROCESSING COURSES Microsoft Word Microsoft Word mediate Microsoft Word Advanced SPREADSHEET MANAGEMENT Microsoft Excel Microsoft Excel mediate Microsoft Excel Advanced PRESENTATION COURSES Microsoft PowerPoint - Microsoft PowerPoint - mediate DATABASE MANAGEMENT Microsoft Access Microsoft Access - mediate RM Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Upon Request Upon Request MAIL COURSES Microsoft Outlook Microsoft Outlook - mediate Upon Request Upon Request *Price & Schedule subject to change without prior notice

7 MANAGEMENT AND PROFESSIONAL DEVELOPMENT COURSES Training Course Level D a y s Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Time Management Business Writing Project Management Essentials Negotiation Fundamentals Presenting with Confidence Leadership and Influence Customer Service Change Management Management Fundamentals 13/ /12 10/ /16 18/19 14/ /15 15/16 19/ /12 19/ /19 16/17 24/ /23 20/21 28/ /22 25/26 26/ /19 22/ /24 26/27 *Price & Schedule subject to change without prior notice *Management and Professional Development Courses (run with a minimum of 4 participants) HOW TO BOOK It is a good idea to make advance bookings, especially on our popular courses. You can telephone us on / or saimohan@megatech.edu.my or randipk@megatech.edu.my You will receive a confirmation letter with all the relevant course details. Please note that payments are receivable 5 working days prior to course commencement. Transfers, Non attendance or Cancellations received less than 5 working days prior to course commencement will incur a fee of 100% invoice amount. A participant may be substituted at anytime prior to the course. FLEXIBLE TRAINING All courses listed on our schedule can also be trained at your site or as customized courses. Megatech trainers are experienced in a wide variety of software packages; please contact us to discuss all your training requirements

8 Photo Gallery Megatech assures you.. expert tuition by qualified, professional trainers who are experienced in the corporate industry one PC for each participant small class size a training guide /e book for each participant all courses are run using Competency Based Training techniques Microsoft Certified Partner certificate of attendance upon completion of the course quality refreshments / lunches Training Sessions conducted for some of our corporate clients from the Government and Private sector Malaysia and Indonesia Major clients includes: JKR MTIB Chubb RHB Bank Felcra Malaysia Jabatan Penerangan Malaysia Lembaga Lebuh Raya Malaysia Kementerian Penerangan Malaysia Lembaga Perindustrian Kayu Malaysia Setiausaha Kerajaan Negeri Selangor Setiausaha Kerajaan Negeri Sabah Stesen Pengesan Siaran Malaysia Kementerian Perpaduan Malaysia Majlis Perbandaran Subang Jaya Mayban General Assurance DHL Express (M) Sdn Bhd Jabatan Perdana Menteri FairChild Semiconducter Filem Negara Malaysia Sime Darby Groups Toshiba Banting Pertronas Malaysia Mayban Life Assurance Jabatan Agama Islam U.S Embassy Indonesia MAA Holdings Berhad Bank Negara Malaysia Hartalega Sdn Bhd