Body of Knowledge for Six Sigma Lean Sensei

Size: px
Start display at page:

Download "Body of Knowledge for Six Sigma Lean Sensei"

Transcription

1 Body of Knowledge for Six Sigma Lean Sensei What to Prepare For: The following is the Lean Six Sigma Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and prepare for this exam. I. Importance of Lean A. Value of lean 1. Lean basic premise Define how lean is a part of an overall process improvement philosophy with two focuses variation reduction and waste reduction that ultimately leads to less defects and increased efficiency. 2. Lean concepts Define and describe concepts such as Toyota Productive System, value chain, flow, pull, etc. 3. Value added and non value added activities Describe the distinction between a value added activity from a non valueadded activity. 4. Drivers and metrics Understand how profit, market share, customer satisfaction, efficiency, product differentiation and how key metrics are developed and impact the entire organization. Be able to create a balanced scorecard. 5. Organizational goals Understand the key principles of Hoshin planning. B. Voice of the customer 1. Customer focus Identify and classify internal and external customers as applicable to a particular project, and show how projects impact customers. 2. Collect customer data Use various methods to collect customer feedback (e.g., Kano diagrams, observation, etc.) and identify the key elements that make these tools effective. 3. Analyze customer data Use graphical, statistical, and qualitative tools to analyze customer feedback. 4. Translate customer requirements Assist in translating customer feedback into project goals and objectives, including critical to quality (CTQ) attributes and requirements statements. Use voice of the customer analysis tools such as quality function deployment (QFD) and Kano diagrams to translate customer requirements into performance measures. 5. Owners and stakeholders Identify process owners, internal and external customers, and other stakeholders in a project.

2 II. Lean and the organization A. Lean projects 1. Project charter and problem statement Define and describe elements of a project charter and develop a problem statement, including baseline and improvement goals. 2. Charter negotiation Create and negotiate the charter, including objectives, scope, boundaries, resources, project transition, and project closure. 3. Problem statement Develop problem statement, including baseline and improvement goals. 4. Metrics Establish primary and consequential metrics (quality, cycle time, cost). 5. Process elements Define and describe process components and boundaries. Recognize how processes cross various functional areas and the challenges that result for process improvement efforts. 6. DMAIC Describe the phases of a DMAIC model including tollgate reviews. 7. Project metrics Assist with the development of primary and consequential metrics (e.g., quality, cycle time, and cost) and establish key project metrics that relate to the voice of the customer. 8. Project risk analysis Describe the purpose and benefit of project risk analysis, including resources, financials, impact on customers and other stakeholders, etc. 9. Project closure Describe the objectives achieved and apply the lessons learned to identify additional opportunities. B. Teams 1. Initiating teams Know the elements of launching a team and why they are important: clear purpose, goals, commitment, ground rules, roles and responsibilities of team members, schedules, and support from management, and team empowerment. 2. Selecting team members Select team members who have appropriate skills sets (e.g., self facilitation, technical/subject matter expertise), and create teams with appropriate numbers of members and representation. 3. Team stages and dynamics Define and describe the stages of team evolution, including forming, storming, norming, performing. Identify and help resolve negative dynamics such as overbearing, dominant, or reluctant participants, the unquestioned acceptance of opinions as facts, groupthink, feuding, floundering, the rush to accomplishment, etc. 4. Roles and responsibilities Describe and define the roles and responsibilities of participants on Six Sigma and other teams, including Black Belt, Master Black Belt, Green Belt, champion, executive, coach, facilitator, team member, sponsor, process owner, etc. 5. Team tools Define, select, and apply team tools such as nominal group technique, force field analysis, multivoting, conversion/diversion.

3 6. Team facilitation techniques Apply coaching, mentoring, and facilitation techniques to guide a team and overcome problems such as overbearing, dominant, or reluctant participants, the unquestioned acceptance of opinions as facts, group think, feuding, floundering, the rush to accomplishment, attribution, discounts and plops, digressions and tangents, etc. 7. Team building techniques Recognize and apply the basic steps in team building: goals, roles and responsibilities, introductions, and both stated and hidden agendas. 8. Team performance evaluation Measure team progress in relation to goals, objectives, and metrics that support team success. 9. Motivation techniques Define, select, and apply techniques that support and sustain team member participation and commitment. 10. Communication Use effective and appropriate communication techniques for different situations to overcome barriers to project success. 11. Negotiation and conflict resolution techniques Define, select, and apply tools such as consensus techniques, brainstorming, effort/impact, multivoting, interest based bargaining to help conflicting parties (e.g., departments, groups, leaders, staff) recognize common goals and how to work together to achieve them. C. Senior management elements 1. Organizational leadership Understand leadership roles in the deployment of Six Sigma. 2. Strategic business planning Describe the key elements of strategic business planning (SBP) and describe why SBP is important. 3. Adopt a lean accounting philosophy Identify the key concepts of lean accounting and how it is differentiated from traditional accounting principles and describe why lean accounting is paramount in an overall lean initiative. 4. Barriers to implementation Describe how to handle some of the common barriers to implementation. 5. Certification programs Define the lean certification programs (Malcolm Baldrige, TS16949, ISO 9000, ISO 14001, QS 9000, etc.) III. Lean objectives A. Key process and product/service parameters identified 1. Identify key process input variables and process output variables (SIPOC), and document their relationships through relational matrices, etc. 2. Develop and review process maps, flowcharts, failure modes and effects analysis (FMEA), etc. B. Inventory management 1. Pull system Define the key elements and strategy of a pull system (including kanbans, just in time inventory (JIT) etc.) 2. Theory of constraints (TOC) Use a theory of constraints methodology to evaluate the flow in terms of the key bottleneck.

4 C. Quick change over times for key processes 1. Single minute exchange of dies (SMED) Define the key elements and strategy of a setup reduction/quick changeover effort. 2. Total productive maintenance (TPM) Describe the key concepts of a TPM including Juran s quality trilogy, gang charts, simo charts, etc. D. Workplace 1. Visual factory Identify the key concepts of a hidden factory/workplace and what should be a visual workplace/factory. 2. Level production Describe the key concepts of a production leveling including concepts such as standard work, etc. 3. Standard work Define and apply methods for construction. 4. Standard operating procedures Define and apply methods for construction and understand jidoka. E. Lean enterprise 1. Process modeling Develop and review process maps, flowcharts, spaghetti charts, overall equipment effectiveness (OEE), failure modes and effects analysis (FMEA) etc. 2. Process inputs and outputs Identify process input variables and process output variables (SIPOC), and document their relationships through cause and effect diagrams, relational matrices, value driver trees, etc. 3. Characterize the classic wastes Define and be able to differentiate the wastes (muda). (i.e., defects, overproduction, waiting, non utilized talent, transportation, inventory, motion, and extra processing). 4. Design for Lean Six Sigma (DLSS) Define and apply methods for construction. IV. Continuous improvement tools and techniques A. Tools and techniques most commonly used in projects 1. Value stream mapping Define and apply methods for construction including calculating takt time, lead time, cycle time, etc S Define and describe elements of 5 S including red tagging/green tagging etc. 3. Error proofing/poka yoke Define and apply methods/examples of error proofing. 4. Kaizen and kaizen blitz/event Describe the steps involved in a kaizen blitz/event. 5. Single minute exchange of dies (SMED) Define the key elements and strategy of a setup reduction/quick changeover effort. Understand the difference between internal setup and external setup and the five step method for optimizing a change over process.

5 6. Total productive maintenance (TPM) Describe the key concepts of a TPM including Juran s quality trilogy, gang charts, simo charts, etc. 7. TRIZ Understand the basic premise of a TRIZ approach to problem solving. B. Maintain the solution 1. Standard operating procedures Define methods for standardizing procedures. 2. Error proofing/mistake proofing/poka yoke Define and apply methods/examples for error proofing. 3. Audits Define and apply methods for application. 4. Project tracking Define and apply methods for application.

Body of Knowledge for Six Sigma Green Belt

Body of Knowledge for Six Sigma Green Belt Body of Knowledge for Six Sigma Green Belt What to Prepare For: The following is the Six Sigma Green Belt Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and

More information

American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014

American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014 American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014 Included in this body of knowledge (BOK) are explanations (subtext) and cognitive levels for each topic

More information

Certified Quality Improvement Associate

Certified Quality Improvement Associate Certified Quality Improvement Associate Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification The Global Voice of Quality TM Certification from ASQ is

More information

LEAN TECHNIQUES. Some of Our Lean Courses: --How to Implement Lean in Small Companies --Flow control/management

LEAN TECHNIQUES. Some of Our Lean Courses: --How to Implement Lean in Small Companies --Flow control/management One Sunny Hill, Oxford, MA 01540 Phone: 1-877-987-3801 Email: info@qpsinc.com LEAN TECHNIQUES ARE YOU LOOKING TO LEAD THE INDUSTRY? For Manufacturing or Service Does your company: - Have adequate profitability

More information

BQF Lean Certification Process

BQF Lean Certification Process BQF Lean Certification Process Overview The CI/Lean Certification process provides for four levels of BQF certification. These are: BQF CI/Lean Associate; BQF CI/Lean Practitioner; BQF CI/Lean Advanced

More information

LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0

LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 MODULE 1 LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 1. Cultural Enablers 15% 20% 25% 1.1. Principles of Cultural Enablers 3% 4% 5% 1.1.1. Respect for the individual 1.1.2. Humility 1.2. Processes

More information

Unit 1: Introduction to Quality Management

Unit 1: Introduction to Quality Management Unit 1: Introduction to Quality Management Definition & Dimensions of Quality Quality Control vs Quality Assurance Small-Q vs Big-Q & Evolution of Quality Movement Total Quality Management (TQM) & its

More information

BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT

BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which test questions will

More information

Lean Six Sigma Black Belt-EngineRoom

Lean Six Sigma Black Belt-EngineRoom Lean Six Sigma Black Belt-EngineRoom Course Content and Outline Total Estimated Hours: 140.65 *Course includes choice of software: EngineRoom (included for free), Minitab (must purchase separately) or

More information

Lean Six Sigma Black Belt Body of Knowledge

Lean Six Sigma Black Belt Body of Knowledge General Lean Six Sigma Defined UN Describe Nature and purpose of Lean Six Sigma Integration of Lean and Six Sigma UN Compare and contrast focus and approaches (Process Velocity and Quality) Y=f(X) Input

More information

AMERICAN SOCIETY FOR QUALITY SIX SIGMA BLACK BELT BODY OF KNOWLEDGE

AMERICAN SOCIETY FOR QUALITY SIX SIGMA BLACK BELT BODY OF KNOWLEDGE AMERICAN SOCIETY FOR QUALITY SIX SIGMA BLACK BELT BODY OF KNOWLEDGE The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which the

More information

Lean Silver Certification Blueprint

Lean Silver Certification Blueprint The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types

More information

Improvement & Implementation. Implementation & Leadership

Improvement & Implementation. Implementation & Leadership INTRODUCTION The level descriptors are central to LCS, since they define what knowledge and implementation abilities an individual should possess. A programme or course aligned to a level should therefore

More information

Certified Six Sigma Yellow Belt

Certified Six Sigma Yellow Belt Certified Six Sigma Yellow Belt Quality excellence to enhance your career and boost your organization s bottom line asq.org/cert The Global Voice of Quality TM Certification from ASQ is considered a mark

More information

MSc in Lean Operations. Module Descriptions

MSc in Lean Operations. Module Descriptions MSc in Lean Operations Module Descriptions 2010 BSP320 Lean Thinking & Practice To establish the roots, underlying philosophy and development of the lean thinking approach. By the end of the module, the

More information

Lean Specialist Certification Program

Lean Specialist Certification Program Lean Specialist Certification Program ADVANCED INNOVATION GROUP PRO EXCELLENCE Lean Specialist Certification Program Certification from AIGPE has upheld the highest standards in the field of quality excellence

More information

I. Organization-wide Planning and Deployment (Questions 12)

I. Organization-wide Planning and Deployment (Questions 12) AMERICAN SOCIETY FOR QUALITY CERTIFIED SIX SIGMA BLACK BELT (CSSBB) BODY OF KNOWLEDGE The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive

More information

Learning Objectives Lean Six Sigma Black Belt Course

Learning Objectives Lean Six Sigma Black Belt Course Learning Objectives Lean Six Sigma Black Belt Course The overarching learning objective of this course is to develop a comprehensive set of skills that will allow you to function effectively as a Six Sigma

More information

Lean Six Sigma for Healthcare

Lean Six Sigma for Healthcare Lean for Healthcare Yellow Belt Green Belt Black Belt Lean Fundamentals Advanced Lean for Healthcare The Lean for Healthcare Yellow Belt program is designed to provide a basic introducti to Lean Six Sigma

More information

Continuous Improvement Toolkit

Continuous Improvement Toolkit Continuous Improvement Toolkit Mind Mapping Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholder Analysis FMEA RAID Logs Break-even Analysis Cost Benefit Analysis PEST PERT/CPM

More information

Design for Six Sigma +Lean Toolset

Design for Six Sigma +Lean Toolset Stephan Lunau (Ed.) Christian Staudter Jens-Peter Mollenhauer Renata Meran Olin Roenpage Clemens von Hugo Alexis Hamalides Design for Six Sigma +Lean Toolset Implementing Innovations Successfully 4y Springer

More information

Lean Manufacturing Practitioner Training

Lean Manufacturing Practitioner Training Lean Manufacturing Practitioner Training Eliminate waste and maximize customer value kpmg.com/eastafrica/mc Lean Manufacturing Practitioner Training Lean Manufacturing is a way to eliminate waste, reduce

More information

How Lean Six Sigma can Change Higher Education. Norma Simons Performance Innovation LLC Secretary ASQ Education Division

How Lean Six Sigma can Change Higher Education. Norma Simons Performance Innovation LLC Secretary ASQ Education Division How Lean Six Sigma can Change Higher Education Norma Simons Performance Innovation LLC Secretary ASQ Education Division Learning Outcomes Understand the value of project selection Identify the parameters

More information

Lean Six Sigma Lean 201 Introduction. TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY

Lean Six Sigma Lean 201 Introduction. TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY Before we begin: Turn on the sound on your computer. There is audio to accompany this presentation. Audio will accompany most of the online

More information

TPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care!

TPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care! TPMG Consulting Lean Improving patient outcomes and satisfaction while driving down the cost of care! Transformation In Healthcare Service Description: Excellence in Healthcare Delivery TABLE OF CONTENTS

More information

Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BOK) 2013

Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BOK) 2013 Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BOK) 2013 The topics in this new BOK include descriptive details (subtext) that will be used by the Exam Development Committee

More information

Operational Excellence using Lean Six Sigma Amit Dasgupta

Operational Excellence using Lean Six Sigma Amit Dasgupta Operational Excellence using Lean Six Sigma Amit Dasgupta Amit Dasgupta 1 Contents Introduction to Operational Excellence Deployment Practice Our Services Amit Dasgupta 2 Operational Excellence using Lean

More information

Managing the Lean Transformation

Managing the Lean Transformation Managing the Lean Transformation Description: This four-day course will introduce operations managers to the system of philosophies and methods that are necessary for achieving lean operations through

More information

The Tie Between the Speaker & the Topic

The Tie Between the Speaker & the Topic purify protect Understanding the Difference Between Six Sigma and Lean in the Supply Chain transport Gary Jing, PhD, MBB Sept 18, 2006 The Tie Between the Speaker & the Topic MS in Reliability & Applied

More information

Lean, Six Sigma, and the Systems Approach: Management Initiatives for Process Improvement

Lean, Six Sigma, and the Systems Approach: Management Initiatives for Process Improvement PREPRINT Lean, Six Sigma, and the Systems Approach: Management Initiatives for Process Improvement Robert B. Pojasek Pojasek & Associates, Boston, USA This paper will be published as a featured column

More information

TRAINING SESSION SUMMARIES FOR SERVICE

TRAINING SESSION SUMMARIES FOR SERVICE TRAINING SESSION SUMMARIES FOR SERVICE Central to the lean philosophy is the mandate to educate everyone in an organization. Productivity s lean training has been called the best in the business, and for

More information

Education and Development for Transformation Lean/Six Sigma Curriculum

Education and Development for Transformation Lean/Six Sigma Curriculum Education and Development for Transformation Lean/Six Sigma Curriculum Curriculum Syllabus Version 5.0 May 2015 Education and Development for Transformation: Lean/Six Sigma Curriculum GP Strategies Operational

More information

STUDY GUIDE FOR THE LEAN SIX SIGMA (LSS) CERTIFICATION EXAM

STUDY GUIDE FOR THE LEAN SIX SIGMA (LSS) CERTIFICATION EXAM STUDY GUIDE FOR THE LEAN SIX SIGMA (LSS) CERTIFICATION EXAM LSSYB LSSGB LSSBB ATMAE ATMAE ATMAE NOTE: An individual can become lean six sigma black belt certified by earning an 80% or higher on this exam.

More information

Unit-5 Quality Management Standards

Unit-5 Quality Management Standards Unit-5 Quality Management Standards 1 THE ISO 9000 FAMILY ISO 9000: 2005 Identifies the fundamentals and vocabulary for Quality Management Systems (QMS) ISO 9001:2008 Specifies requirements for a QMS where

More information

Lean Certification Program Blended Learning Program Cost: $5500. Course Description

Lean Certification Program Blended Learning Program Cost: $5500. Course Description Lean Certification Program Blended Learning Program Cost: $5500 Course Description Lean Certification Program is a disciplined process improvement approach focused on reducing waste, increasing customer

More information

Getting Started with Lean Process Management

Getting Started with Lean Process Management Getting Started with Lean Process Management Hi-Tec Exchange Conference San Francisco July 25, 2011 Missions To team with Organizational Leaders, Managers, & Employees to focus on customers & improve competitiveness,

More information

LEAN 101 CRASH COURSE. Presented by Jacob McKenna and Seaver Woolfok

LEAN 101 CRASH COURSE. Presented by Jacob McKenna and Seaver Woolfok LEAN 101 CRASH COURSE Presented by Jacob McKenna and Seaver Woolfok Introductions Name Company Position Expectations Favorite Movie Instructors Background: Jacob McKenna has been involved with Lean manufacturing

More information

Certified Quality Process Analyst

Certified Quality Process Analyst Certified Quality Process Analyst Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification The Global Voice of Quality TM Certification from ASQ is considered

More information

Improve Profitability by Improving Processes. Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc.

Improve Profitability by Improving Processes. Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc. Improve Profitability by Improving Processes Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc. 1 Why Have a Standard? Create efficiencies and lower administrative costs Reduce angst

More information

OAHHS LEAN WEBINAR DECEMBER 9, 2014. Purdue Research Foundation

OAHHS LEAN WEBINAR DECEMBER 9, 2014. Purdue Research Foundation OAHHS LEAN WEBINAR DECEMBER 9, 2014 1 Overview A3 Improve Key Components Control tools Deeper dive into a tool Questions? 2 DMAIC 3 4 Project Title and Area: Date: Organization: Authors: Pre- Define Measure

More information

Course Overview Lean Six Sigma Green Belt

Course Overview Lean Six Sigma Green Belt Course Overview Lean Six Sigma Green Belt Summary and Objectives This Six Sigma Green Belt course is comprised of 11 separate sessions. Each session is a collection of related lessons and includes an interactive

More information

Improving Healthcare at. Lean Six Sigma

Improving Healthcare at. Lean Six Sigma Lean Six Sigma in Healthcare Improving Healthcare at Presbyterian Healthcare Services Using Lean Six Sigma Learning Objectives Why we need to improve our processes What is Lean Six Sigma Why do we need

More information

Lean Manufacturing and Six Sigma

Lean Manufacturing and Six Sigma Lean Manufacturing and Six Sigma Research Questions What have we done in the past? What must we do in the future? How do we know these are the correct actions? 1 Lean Definitions Key concepts of lean:

More information

Louisiana Tech University Lean Manufacturing Courses

Louisiana Tech University Lean Manufacturing Courses Lean Course Objectives: Your Employees will be able to: Louisiana Tech University Lean Manufacturing Courses Understand the tools, terms, terminology, and most importantly the benefits of Lean Manufacturing.

More information

Define. Measure. Analyze. Improve. Control. Project Name/Description. DMAIC Step Work Done/Tools Used by Team My Role/Contribution

Define. Measure. Analyze. Improve. Control. Project Name/Description. DMAIC Step Work Done/Tools Used by Team My Role/Contribution Six Sigma Green Belt DMAIC Project Logbook Please fill out this document (use as many pages as necessary). Detail what your team and you did in each step of the DMAIC. If the Project is a Kaizen Event,

More information

Process Improvement Program Project Process

Process Improvement Program Project Process Process Improvement Program Project Process 1 P a g e 12/3/2014 The Process Improvement Program is part of the City of Fort Lauderdale s FL 2 STAT Approach to Exponential Improvement. Its objective is

More information

Certified Manager of Quality/Organizational Excellence

Certified Manager of Quality/Organizational Excellence Certified Manager of Quality/Organizational Excellence Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification Certification from ASQ is considered a mark

More information

DMAIC PHASE REVIEW CHECKLIST

DMAIC PHASE REVIEW CHECKLIST Project Name Project Lead Champion Kick-Off Date: _mm / dd / yyyy Project CTQ & Target D-M-A-I-C: DEFINE Project Identification: Big Y linkage identified Customer(s) & Customer type identified Voice of

More information

Lean Test Management. Ban Waste,Gain Efficiency. Bob van de Burgt Professional Testing

Lean Test Management. Ban Waste,Gain Efficiency. Bob van de Burgt Professional Testing Lean Test Management Ban Waste,Gain Efficiency Bob van de Burgt Professional Testing 1 I will show you differently! 2 Agenda - Lean Manufacturing - Lean Six Sigma - Roadmap to Lean Test Management - Conclusions

More information

Establishing Business Process Continuous Improvement Capabilities

Establishing Business Process Continuous Improvement Capabilities Establishing Business Process Continuous Improvement Capabilities Choosing the course & planning the journey Overview August 2009 Establishing continuous improvement capabilities requires top-down commitment

More information

Lean IT Foundation Syllabus

Lean IT Foundation Syllabus Lean IT Foundation Syllabus December 2015 - Version 1.06 1 Introduction Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding

More information

Process Improvement Training Portfolio

Process Improvement Training Portfolio Process Improvement Training Portfolio evolve To stay competitive, all businesses focus on achieving increasingly better bottom-line results. That s why it s essential to develop and maintain business

More information

Lean Six Sigma Black Belt Blended Learning Program. Course Description. Blended Learning

Lean Six Sigma Black Belt Blended Learning Program. Course Description. Blended Learning Course Description Blended Learning Lean Six Sigma Black Belt Blended Learning Program Lean Six Sigma (LSS) is a disciplined process improvement approach focused on reducing waste, increasing customer

More information

TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT VALLIAMAMI ENGINEERING COLLEGE DEPARTMENT OF MANAGEMENT STUDIES BA7104 TOTAL QUALITY MANAGEMENT UNIT I PART-A 1. Define Total Quality Management. Define manufacturing based view of quality. 2. What are

More information

Business Process Optimization w/ Innovative Results

Business Process Optimization w/ Innovative Results Business Process Optimization w/ Innovative Results Sam DiSalvatore Introduction The principle of continuous process improvement is based on the belief that even excellent products and services can be

More information

Using Lean Six Sigma to Accelerate

Using Lean Six Sigma to Accelerate Using Lean Six Sigma to Accelerate CMMI Implementation Briefers: Diane A. Glaser Michael D. Barnett US Army LCMC SEC CMMI Coordinator Communication Software ASQ SSGB Engineering Support Division MTC Technologies,

More information

Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts

Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts The IASSC Certified Green Belt Exam was developed and constructed based on the topics within the body of knowledge listed here. Questions

More information

Lean Six Sigma Certified Black Belt 2014 Brochure

Lean Six Sigma Certified Black Belt 2014 Brochure Lean Six Sigma Certified Black Belt 2014 Brochure This Brochure details the Lean Six Sigma certified Black Belt course for online, in public and in house training formats. The full curriculum is available

More information

for Information Technology

for Information Technology Lean Management Principles for Information Technology Gerhard J. Plenert CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an Informs business

More information

PMP Examination Tasks Puzzle game

PMP Examination Tasks Puzzle game PMP Examination Tasks Puzzle game Here is a great game to play to test your knowledge of the tasks you will be tested on in the actual examination. What we have done is take each of the domain tasks in

More information

THE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK

THE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK THE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK SECOND EDITION T. M. Kubiak Donald W. Benbow ASQ Quality Press Milwaukee, Wisconsin Table of Contents list of Figures and Tables Preface to the Second Edition

More information

2 Lean Six Sigma Green Belt Skill Set

2 Lean Six Sigma Green Belt Skill Set 2 Lean Six Sigma Green Belt Skill Set 3 LEAN SIX SIGMA GREEN BELT SKILL SET A GUIDELINE FOR LEAN SIX SIGMA GREEN BELT TRAINING AND CERTIFICATION H.C. Theisens; A. Meek; D. Harborne VERSION 2.2 Lean Six

More information

MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR

MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR STUDENT IDENTIFICATION NO MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR FIFTH SEMESTER FINAL EXAMINATION, 2014/2015 SESSION MGT2063 TOTAL QUALITY MANAGEMENT DMGA-E-F-3/12, DMGW-E-F-3/12, DMGQ-E-F-3/12

More information

Lean Sigma Tools in the Hiring Process

Lean Sigma Tools in the Hiring Process Lean Sigma Tools in the Hiring Process Executive Summary Talent Acquisition today as an activity fraught with risks Did we hire the right person, the right skills, the right fit?- and has the maximum impact

More information

Six Sigma. Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories

Six Sigma. Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories Six Sigma Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories Agenda What is Six Sigma? What are the challenges? What are the

More information

Lean Management. KAIZEN Training of Trainers. KAIZEN Facilitators Guide Page to.

Lean Management. KAIZEN Training of Trainers. KAIZEN Facilitators Guide Page to. Lean Management KAIZEN Training of Trainers KAIZEN Facilitators Guide Page to. Objectives of the session At the end of the session, trainees are able to: 1) Understand the philosophy on lean management

More information

January 2011 Six Sigma SIG Meeting

January 2011 Six Sigma SIG Meeting Six Sigma and Project Management ASQ 502 Baltimore LSS SIG Geoffrey Withnell Dynamics Research Corp. January 2011 Six Sigma SIG Meeting I ll Ill give you a moment to digest this Some truthinpresenting

More information

times, lower costs, improved quality, and increased customer satisfaction. ABSTRACT

times, lower costs, improved quality, and increased customer satisfaction. ABSTRACT Simulation of Lean Assembly Line for High Volume Manufacturing Hank Czarnecki and Nicholas Loyd Center for Automation and Robotics University of Alabama in Huntsville Huntsville, Alabama 35899 (256) 520-5326;

More information

Lean Supply Chain and Logistics Management

Lean Supply Chain and Logistics Management Lean Supply Chain and Logistics Management Paul Myerson Me Grauu Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto CONTENTS CHAPTER

More information

TRAINING SESSION SUMMARIES FOR MANUFACTURING

TRAINING SESSION SUMMARIES FOR MANUFACTURING TRAINING SESSION SUMMARIES FOR MANUFACTURING Central to the lean philosophy is the mandate to educate everyone in an organization. Productivity s lean training has been called the best in the business,

More information

Lean Six Sigma Green Belt Skill Set Healthcare

Lean Six Sigma Green Belt Skill Set Healthcare Lean Six Sigma Green Belt Skill Set Healthcare 2 Lean Six Sigma Academy Green Belt Skill Set Copyright 2014 All rights reserved. LSSH Green Belt Skill Card v1.1 ECQA - European Certification and Qualification

More information

Information. Certified Manager of Quality/Organizational Excellence

Information. Certified Manager of Quality/Organizational Excellence Certified Manager of Quality/Organizational Excellence Quality excellence to enhance your career and boost your organization s bottom line The Certified Manager of Quality/Organizational Excellence is

More information

Appendix Lean Glossary Page 1

Appendix Lean Glossary Page 1 Appendix Lean Glossary Page 1 Andon Board A visual control device in a work area giving the current status on performance to expectations and alerting team members to emerging issues. Batch-and- Queue

More information

Lean and Six Sigma Healthcare Fad or Reality. Vince D Mello President

Lean and Six Sigma Healthcare Fad or Reality. Vince D Mello President Lean and Six Sigma Healthcare Fad or Reality Vince D Mello President TODAY S DISCUSSION About Lean Methodologies Application benefits and outcomes About Six Sigma Key learning's QUALITY FUNDAMENTALS Function

More information

I. Enterprise-wide Planning and Deployment (25 questions)

I. Enterprise-wide Planning and Deployment (25 questions) ASQ Certified Master Black Belt (MBB) Body of Knowledge Multiple-Choice Section 100 Questions 2 ½ hours The topics in this Body of Knowledge (BOK) include descriptive details (subtext) that will be used

More information

Principles of Managing Operations (PMO)

Principles of Managing Operations (PMO) Principles of Managing Operations (PMO) Session 1: Operations Management Foundations Define the science and practice of operations management (OM) Answer the question why OM should be studied Describe

More information

LEAN SIX SIGMA GR E E N B E LT

LEAN SIX SIGMA GR E E N B E LT GREEN BELT ir H.C. Theisens Master Black Belt In today s globally competitive market place, it is important for all businesses and organizations, whether manufacturing or service, to continuously focus

More information

UNIT IV Purchasing environment Changes in Environmental Conditions- Concept of Supply Chain Management-Strategic Purchasing Management.

UNIT IV Purchasing environment Changes in Environmental Conditions- Concept of Supply Chain Management-Strategic Purchasing Management. PRODUCTION AND OPERATIONS MANAGEMENT PURCHASING MANAGEMENT SUPPLY CHAIN MANAGEMENT ADVANCED PRODUCTION MANAGEMENT INTEGRATED MATERIALS MANAGEMENT INDUSTRIAL SAFETY WORLD CLASS MANUFACTURING PRODUCTIVITY

More information

Graduate Certificate Supply Chain Management

Graduate Certificate Supply Chain Management Graduate Certificate Supply Chain Management Overview: 3 courses (3 credits each): 2 required courses, 1 elective. Required courses: o Supply Chain Management (ISEE-703) o Manufacturing Systems (ISEE-745)

More information

Keywords Agile, Scrum Methodology, Tools for Scrum, Six Sigma tools, scrum and six sigma

Keywords Agile, Scrum Methodology, Tools for Scrum, Six Sigma tools, scrum and six sigma Volume 4, Issue 3, March 2014 ISSN: 2277 128X International Journal of Advanced Research in Computer Science and Software Engineering Research Paper Available online at: www.ijarcsse.com Integrating Six

More information

Applying the DMAIC Steps to Process Improvement Projects

Applying the DMAIC Steps to Process Improvement Projects Applying the DMAIC Steps to Process Improvement Projects Define, Measure, Analyze, Improve, Control is the Roadmap to Improving Processes By Harry Rever, MBA, PMP, CSSMBB, CQM, CQC Project managers, in

More information

ERP Meets Lean Management

ERP Meets Lean Management Meets Lean Management James M. Noblitt, CPIM, CIRM Sr. Management Consultant High-Tech meets No-Tech! Digital Lean Visual Work Orders Push Data Entry Reports Security/Access Data Accuracy Complicated Spread

More information

THE SIX SIGMA YELLOW BELT SOLUTIONS TEXT

THE SIX SIGMA YELLOW BELT SOLUTIONS TEXT THE SIX SIGMA YELLOW BELT SOLUTIONS TEXT 2014 by Bill Wortman - All rights reserved SECTION II SIX SIGMA FUNDAMENTALS - SAMPLE QUESTIONS 2.1. The DPMO for a process is 860. What is the approximate six

More information

Business Improvement. Intro. The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal.

Business Improvement. Intro. The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal. Business Improvement The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal. Intro Symbol is a leading service provider and trainer in process

More information

Certified Software Quality Engineer (CSQE) Body of Knowledge

Certified Software Quality Engineer (CSQE) Body of Knowledge Certified Software Quality Engineer (CSQE) Body of Knowledge The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which the questions

More information

Lean Healthcare Online

Lean Healthcare Online Lean Healthcare Online Online Healthcare Workshops Can Lean Process Principles Be Applied To Healthcare? We sometimes hear We are not manufacturers, and we re not Toyota! That s quite right; Healthcare

More information

Purchasing Success for the Service Sector: Using Lean & Six Sigma.

Purchasing Success for the Service Sector: Using Lean & Six Sigma. Purchasing Success for the Service Sector: Using Lean & Six Sigma. Gurpreet Singh Khurana, MBA, C.P.M., Lean Six Sigma Green Belt Process Improvement Director, AmeriHealth Mercy Family of Companies gurpreet.khurana@amerihealthmercy.com

More information

Study of Productivity Improvement Using Lean Six Sigma Methodology

Study of Productivity Improvement Using Lean Six Sigma Methodology International Review of Applied Engineering Research. ISSN 2248-9967 Volume 4, Number 1 (2014), pp. 33-38 Research India Publications http://www.ripublication.com/iraer.htm Study of Productivity Improvement

More information

The Principles of the Lean Business System: #5 Prevention. Lean in the 21 st Century Series Professor Peter Hines

The Principles of the Lean Business System: #5 Prevention. Lean in the 21 st Century Series Professor Peter Hines The Principles of the Lean Business System: #5 Prevention Lean in the 21 st Century Series Professor Peter Hines Our Webinar Welcome Webinar will last about 1 hour We will invite you to complete a few

More information

GE Capital. Driving change and continuous process improvement. how-to

GE Capital. Driving change and continuous process improvement. how-to Driving change and continuous process improvement Process improvement or PI involves applying tools and techniques to help a company achieve its goals Characteristics Aligned around what customers value

More information

ICP International. Corporate Briefing. www.icpinternational.net

ICP International. Corporate Briefing. www.icpinternational.net ICP International Corporate Briefing www.icpinternational.net Contents Company Overview Solutions Strategy Development & Deployment Lean Six Sigma (LSS) Systems Requirements Design & Application Development

More information

Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting

Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting D. Junell Scheeres, MA, BS, CSSBB VHA s Integrated Delivery Team SHS 2005 Conference Co-Chair jscheere@vha.com

More information

Lean Production with Work Process Management

Lean Production with Work Process Management GE Fanuc Intelligent Platforms Lean Production with Work Process Management Enabling Standard Work to Increase Cost Savings and Maintain Lean Momentum When there is no standard, there can be no kaizen.

More information

Performance Excellence Process

Performance Excellence Process Performance Excellence Process The Performance Excellence Process is a resultsoriented, long-term approach to the way government does business It uses several best practice methodologies, including Strategy

More information

MG1352 TOTAL QUALITY MANAGENMENT UNIT I INTRODUCTION PART-A

MG1352 TOTAL QUALITY MANAGENMENT UNIT I INTRODUCTION PART-A MG1352 TOTAL QUALITY MANAGENMENT UNIT I INTRODUCTION 1. Define Quality. 2. What are the dimensions of quality? 3. Why quality planning is needed? 4. What are the essential steps of quality planning? 5.

More information

Classroom, in company and online learning

Classroom, in company and online learning Lean Certification Programs Classroom, in company and online learning Lean Certification Programs Classroom, in company and online learning As budgets tighten and competition increases across sectors and

More information

THE PERFORMANCE MANAGEMENT GROUP LLC

THE PERFORMANCE MANAGEMENT GROUP LLC THE PERFORMANCE MANAGEMENT GROUP LLC ONLINE TRAINING: LEAN SIX SIGMA SERVICE EXCELLENCE BLACK BELT CERTIFICATION Performance Improvement Training for Service Industries: Financial Services Telecommunications

More information

Copyright 2010-2011 PEOPLECERT Int. Ltd and IASSC

Copyright 2010-2011 PEOPLECERT Int. Ltd and IASSC PEOPLECERT - Personnel Certification Body 3 Korai st., 105 64 Athens, Greece, Tel.: +30 210 372 9100, Fax: +30 210 372 9101, e-mail: info@peoplecert.org, www.peoplecert.org Copyright 2010-2011 PEOPLECERT

More information

MSS405030A Optimise cost of a product or service

MSS405030A Optimise cost of a product or service MSS405030A Optimise cost of a product or service Release: 1 MSS405030A Optimise cost of a product or service Modification History New unit, superseding MSACMT630A Optimise cost of product* - Not equivalent

More information