Management & Leadership

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1 Management & Leadership Overview The Management and Leadership qualifications aim to contribute to the skills, knowledge and overall performance of management and aid career progression. The qualifications can be applied across a broad range of sectors and job roles. Good managers are essential to the success of any business, so the skills gained will be valuable. The Institute of Leadership & Management qualifications are available at Levels 3, 4 and 5. Who will benefit? Level 3: The ILM Level 3 Diploma in Management is ideal for individuals looking to take their first step into line management and for those who already have some management responsibilities. This combined knowledge and competency based qualification will build and develop new skills to enhance their management career. The broad selection of optional units help to tailor the qualification to suit any organisations learning and development needs. Level 4: The ILM Level 4 NVQ Diploma in Management is ideal for managers moving into a middle management position, who still retain responsibility for operational processes but are more removed from day to day line management duties. The qualification develops the knowledge and skills required to take on higher level responsibilities such as planning and implementing change. Level 5: The ILM Level 5 NVQ Diploma in Management and Leadership is aimed at middle managers with responsibility for substantial programmes and resources. It develops skills in strategic planning, strategic change and business process design alongside core leadership and management abilities. Outcomes The Management and Leadership qualifications will benefit your business by enabling learners to meet many objectives. Listed below are just a few examples: Level 3: manage teams more effectively support organisational objectives through a wide range of functions develop skills to include managing both team and individuals performance and development, support team members, manage conflict, resolve problems, project management, agree budgets and manage customer service. Level 4: develop knowledge/skills required to take on higher level responsibilities i.e. planning/implementing change develop the role-related knowledge to underpin their competence have existing skills recognised to achieve a nationallyrecognised Level 4 qualification develop their own personal growth and engagement in learning Level 5: develop and demonstrate occupational competence to design business processes and manage strategic change develop and demonstrate current technical skills and sector related knowledge to underpin competence develop skills in strategic planning, strategic change and business process design, alongside core leadership and management abilities such as inspiring colleagues and delivering results develop personal growth/engagement in learning and achieve a nationally-recognised Level 5 qualification

2 Management Advanced Qualification Units Mandatory Units Manage team performance Principles of people management Principles of business Principles of Leadership and Management Manage personal and professional development Group B Optional Units Promote equality, diversity and inclusion in the Manage individuals' performance Manage individuals' development in the Chair and lead meetings Manage conflict within a team Procure products and/or services Implement change Implement and maintain business continuity plans and processes Collaborate with other departments Support remote or virtual teams Participate in a project Develop and maintain professional networks Develop and implement an operational plan Develop working relationships with stakeholders Encourage learning and development Manage physical resources Conduct quality audits Manage a budget Manage a project Discipline and grievance management Prepare for and support quality audits Manage business risk Manage knowledge in an organisation Manage redundancy and redeployment Encourage innovation Manage the impact of work activities on the environment Recruitment, selection and induction practice

3 Group C Optional Units Buddy a colleague to develop their skills Negotiate in a business environment Develop a presentation Deliver a presentation Resolve customers' problems Resolve customers' complaints Gather, analyse and interpret feedback Employee rights and responsibilities Health and safety procedures in the Review the quality of customer service In addition, learners will also complete functional skills in: Maths English Information Technology

4 NVQ Diploma in Management Level 4 Mandatory Units Provide leadership and management Manage personal and professional development Develop and implement an operational plan Develop working relationships with stakeholders Group B Optional Units Develop and maintain professional networks Encourage learning and development Initiate and implement operational change Discipline and grievance management Manage a tendering process Manage physical resources Prepare for and support quality audits Conduct quality audits Manage a budget Manage a project Manage business risk Manage knowledge in an organisation Manage redundancy and redeployment Manage individuals' performance Promote equality, diversity and inclusion in the Manage individuals' development in the Manage team performance Chair and lead meetings Manage conflict within a team Procure products and/or services Implement and maintain business continuity plans and processes Collaborate with other departments Support remote or virtual teams Contribute to the development of a strategic plan Design business processes Manage product and/or service development Recruitment, selection and induction practice Develop and manage collaborative relationships with other organisations Encourage innovation Optimise the use of technology Manage the impact of work activities on the environment

5 Group C Optional Units Manage health and safety in own area of responsibility Contribute to the design and development of an information system Manage information systems Manage events Review the quality of customer service Contribute to the improvement of business performance Negotiate in a business environment Resolve customers' problems Resolve customers' complaints Analyse competitor activity Developing sales proposals Prioritising information for sales planning Manage customer service operations

6 Diploma in Principles of Leadership and Management Level 4 Technical Certificate Mandatory Units Understanding the management role to improve management performance Understanding and developing relationships in the Managing personal development Managing and implementing change in the Group 1 Optional Units Planning and leading a complex team activity Managing equality and diversity in own area Managing risk in the Delegating authority in the Developing people in the Developing your leadership styles Understanding financial management Management communication Managing the analysis of secondary data Managing a healthy and safe environment Data collection and analysis to justify management decision making Understanding the organisational culture and context Interpreting financial statements to assess organisational performance using financial ratios Understanding the economics of the marketplace Developing a culture to support innovation and improvement Managing meetings Motivating people in the Understanding work in contemporary society Understanding the importance of marketing for an organisation Developing individual mental toughness Managing marketing activities Solving problems by making effective decisions in the Budgetary planning and control Using quantitative methods to solve management problems Understanding the macro economic environment

7 Group 2 Optional Units Solving problems and making decisions Understanding innovation and change in an organisation Planning change in the Planning and allocating work Writing for a business Contributing to innovation and creativity in the Understanding customer service standards and requirements Understand how to establish an effective team Understanding conflict management in the Understanding recruitment and selection of new staff in the Understanding quality management in the Understanding health and safety in the Understand costs and budgets in an organisation Understanding negotiating and networking in the Understanding marketing for managers Understanding procurement and supplier management in the Understanding security measures in the Understanding good practice in mentoring Giving briefings and making presentations Understanding how to motivate and improve performance Understanding stress management in the Understanding the induction of new staff in the Understanding organising and delegating in the Understand the organisation and its context Understand how to manage the efficient use of materials and equipment Understand how to lead effective meetings Understanding support service operations in an organisation Understand how to manage contracts and contractors in the Understanding how to manage remote workers Leading and managing a team effectively Understanding leadership Developing yourself and others Understanding discipline in the Understanding training and coaching in the Managing projects Understanding performance management Understanding the communication process in the Understanding information systems Understanding sustainability and environmental issues in an organisation Understanding incident management and disaster recovery in the Understanding good practice in coaching

8 Group 3 Optional Units Managing improvement Making a financial case Developing critical thinking Leading innovation and change Managing individual development Managing stress and conflict in the organisation Understanding the organisational environment Managing for efficiency and effectiveness Understanding organisational culture and ethics Managing projects in the organisation Managing customer relations Managing resources Managing information Managing recruitment Managing work analysis Analysing and interpreting statistics to inform management decisions Developing and leading teams to achieve organisational goals and objectives Becoming an effective leader Partnership working Understanding the skills, principles and practice of effective management coaching and mentoring Understanding the management of facilities Assessing your own leadership capability and performance Improving and maintaining the organisations environmental performance Understanding governance of organisations Making professional presentations Managing own continuing professional development Managing remote workers Knowledge and information management

9 NVQ Diploma in Management Level 5 Mandatory Units Contribute to the development of a strategic plan Provide leadership and management Design business processes Manage strategic change Group B Optional Units Establish business risk management processes Optimise the use of technology Develop and implement an operational plan Develop working relationships with stakeholders Manage the impact of work activities on the environment Promote equality of opportunity, diversity and inclusion Manage product and/or service development Encourage learning and development Manage a tendering process Prepare for and support quality audits Develop and manage collaborative relationships with other organisations Manage strategic marketing activities Discipline and grievance management Manage physical resources Conduct quality audits Manage a budget Manage a project Manage business risk Manage knowledge in an organisation Lead the development of a knowledge management strategy Develop and maintain professional networks Recruitment, selection and induction practice Lead the development of a quality strategy Manage redundancy and redeployment Lead the development of a continuous improvement strategy

10 Group C Optional Units Manage health and safety in own area of responsibility Contribute to the design and development of an information system Manage information systems Manage events Manage customer service operations Review the quality of customer service Developing sales proposals Prioritising information for sales planning

11 Diploma in Principles of Leadership and Management Level 5 Technical Certificate Mandatory Units Understanding the management role to improve management performance Developing critical thinking Managing improvement Leading innovation and change Making a financial case Group B Optional Units Managing individual development Understanding organisational culture and ethics Managing stress and conflict in the organisation Managing customer relations Understanding the organisational environment Managing for efficiency and effectiveness Managing projects in an organisation Managing resources Managing information Managing recruitment Managing work analysis Analysing and interpreting statistics to inform management decisions Understanding the management of facilities Assessing your own leadership capability and performance Preparing to apply lean production and improvement methodologies to operational problems in service delivery Partnership working Improving and maintaining the organisation s environmental performance Making professional presentations Managing and continuing professional development Applying lean production and improvement methodologies to operational problems in service delivery Understanding governance of organisations Understanding the skills, principles and practice of effective management coaching and mentoring, Developing and leading teams to achieve organisational gaols and objectives Becoming an effective leader Managing remote workers Knowledge and information management

12 Group C Optional Units Managing operations research Managing communication Managing marketing activities Planning and leading a complex team activity Managing a healthy and safe environment Data collection and analysis to justify management decision making Managing the analysis of secondary data Managing meetings Managing equality and diversity in own area Managing risk in the Motivating people in the Solving problems by making effective decisions in the Delegating authority in the Understanding the organisational culture and context Interpreting financial statements to assess organisational performance using financial ratios Understanding the economics of the marketplace Managing and implementing change in the Understanding work in contemporary society Understanding the importance of marketing for an organisation Developing your leadership styles Developing people in the Budgetary planning and control Using quantitative methods to solve management problems Developing a culture to support innovation and improvement

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