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1 MERCY PUBLIC HOSPITALS INC POSITION DESCRIPTION Core Mercy Values: Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork Position title: Medical Audio Typist / Transcriptionist Employee name: Entity/Group: Business Unit/Department: Position reports to: Mercy Hospital for Women Health Information Services Manager, Health Information Services Date: September 2015 Position Purpose: To assist in providing an optimal transcription service at Mercy Hospital for Women ensuring timely transcribing of both inpatient and outpatient communications for further patient care. Form part of the Mercy Health Health Information Service team in meeting service priorities and demands. Qualifications: Minimum Year 12 Completion of a Medical Terminology course Resource management: Annual Operating Expenditure: Annual Capital Expenditure: N/A N/A Mandatory Organisational Competencies Personal Competencies Job Competencies Orientation (on commencement) Commitment to the Mercy values. Comply with the requirements of the annual organisational mandatory and role related competencies policy and procedure. Diversity & Equity (annual) Demonstrated ability to build relationships with people at all levels. High level of medical terminology knowledge.

2 Emergency Procedures (annual) Ability to work as part of a team. High level of medical typing experience. Work Health & Safety (annual) Ability to work alone and as part of a team. Excellent knowledge of computer and keyboard skills. Infection Control (annual) Ability to use initiative and selfmotivated. A good understanding of a variety of computer software packages such as Microsoft Office & . Ability to be flexible and adapt to change. Previous hospital or administrative experience. To be highly efficient and organised. Ability to liaise with all levels of clinical and Sound communication and interpersonal skills. Generic Requirements Act professionally and in accordance with the Mercy Health Code of Conduct Maintain clinical registration (where applicable) Participate in annual performance development review (PDR) process non-clinical staff. Understanding of terminal digit filing or other filing systems. Knowledge of hospital patient administration systems. Key Result Areas Key Activities Standard Measures Ensure the values of Mercy Health are incorporated into daily work practices. Demonstrates and upholds the Values and Mission of Mercy Health. Shows compassion and provides support to colleagues and patients. Consistently shows respect and values each person s dignity. Seeks opportunities to be innovative for improvement. Communicates openly and honestly as an effective team member.

3 Key Result Areas Key Activities Standard Measures Maintain a safe environment for patients/self/colleagues and members of the public. Escalate concerns regarding safety, quality & risk to an appropriate staff member. Participate in evaluation and continuous improvement and clinical indicator processes. Demonstrate the principles of Person Centred Care: o Respect & Dignity o Information Sharing o Participation o Collaboration Demonstrates an understanding of individual responsibility for safety, quality & risk and participates in organisational quality and safety initiatives Provision of transcription service to clinicians Type outpatient clinic letters, discharge summaries, operation reports and other relevant reports when dictated by clinicians. To provide relief within transcription services when necessary and assisting colleagues to achieve a high standard of accuracy. operation reports contain minimal transcription errors and are concise and accurate. All transcriptionists skills are kept up to date. Risk controls implemented. Incident/s reported as soon as practicable. Undertake incident investigations. Orientation completed. Training up to date. Accreditation outcomes. Patient satisfaction and experience survey results. Participate in implementation and delivery of annual quality plan and business plan. operation reports are typed within 5 working days. Type urgent letters or reports for medical staff when necessary. operation reports are produced according to hospital standards on format and content. Advise medical staff of the procedures and requirements of the transcription service.

4 Key Result Areas Key Activities Standard Measures All GP details are correct in patients medical record. Transcription service - Administration Transcription service System (IT) Transcription service - Training & Education Provide assistance to the Manager, HIS. Urgent dictation is typed as a priority. All new doctors are assigned a code on commencement. Assist in the system training of new staff members. Department objectives are met within required timeframes. Deliver the appropriate folder of letters requiring signature to the Outpatient Department prior to each clinic session. Prepare signed letters for mailing. Ensure a copy of each letter is filed into the medical record. Undertakes other appropriate administrative tasks as required. E.g: photocopying, faxing, etc. Updating doctors lists and titles, creating new folders for medical staff and ensuring doctors roster is updated on the whiteboard in typing room Communication with external sources to ensure data is accurate. Use the Dictation system to assign and prioritise dictated work. Update the medical record tracking system for records requiring correspondence and file and loose paperwork in the appropriate section of the medical record. Use of online databases to locate GP details Use of internet search engines for work related purposes. Use of CPF (Clinical Patient Folder) for diagnostic reports relating to patients. Training of new staff members in the transcription service. Undertakes appropriate duties, as directed by Manager, Health Information Services. Supports Manager, HIS in achieving department objectives. Employee s Signature: Date:

5 Print Name: Manager Signature: Date: Print Name: