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1 Our Vision People living well Our Values We care We work together We achieve We learn Position Description Position Title Reporting to Direct Report/s Budgetary Responsibilities Liaises with Internally Liaises with Externally Code of Conduct Position Context Data and Systems Support Officer Manager Quality & Compliance Nil Nil Gateway Health staff InterSystems, HRHA Employees are expected to, at all times: - Maintain a high professional standard and work with integrity - Develop a collaborative working relationship - Communicate with respect and tolerance - Maintain a client focus - Adopt a Continuous Quality Improvement approach The Data and Systems Support Officer primary responsibility will be for the training, support and system administration & maintenance of TrakCare. The position will also provide other supportive functions to the Data and Systems Officer position and Quality team as negotiated with the Manager Quality and Compliance. This position is part of the Client Services team and reports to the Manager Quality and Compliance. Data & Systems Support Officer Page 1 of 5

2 Organisation Context Gateway Health is a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic). The Board of Governance provides strategic planning for Gateway Health. The Board has delegated the operational management of the Agency to the Chief Executive Officer. Executive provide direction, support and leadership to staff. The Executive comprises; - Chief Executive Officer - General Manager Client Services - General Manager Clinical Services Program Managers provide immediate support and management within their program areas. Corporate Services are delivered through Finance, Payroll, Information Communications Technology, Human Resources and Quality & Safety teams. Review of Position Descriptions: This position description will be reviewed annually (June 30 each year), when the positions becomes vacant or as deemed necessary. Data & Systems Support Officer Page 2 of 5

3 Qualifications & Conditions: Applicants MUST address the Selection Criteria below when completing an employment application Selection Criteria: Essential: Minimum 2 years demonstrated experience in data base administrations and/or CRM/eHR systems Demonstrated experience in providing high level customer support Demonstrated experience in the provision of staff training Demonstrated experience and skills in using Microsoft Office Suite applications Desirable: Demonstrated skills in issue identification and problem solving Highly developed communication and organisation skills Sound knowledge of ehr software (TrakCare) and other clinical applications Prior ICT competency and experience, including support, training and system administration Salary & Conditions: Salary/Conditions: HSU Grade 3 0.5eft, fixed term 30 th November 2015 salary packaging as per company policy 3 month probationary period Possess a current drivers licence Current Police Check Based at Wodonga, will require travel across all sites Award/Agreement Victorian Stand-Alone Community Health Services (Health and Allied Services, Managers and Administrative Officers) Multiple Enterprise Agreement Data & Systems Support Officer Page 3 of 5

4 Key Responsibilities 1. PERSONAL & PROFESSIONAL DEVELOPMENT Demonstrated experience and understanding of the need for continuation of both personal & professional development. Continually develop both personally and professionally to meet the changing needs of your position, career and organisation Have a sound knowledge of relevant organisational policies and procedures as well as program work practices Attend all relevant training sessions provided by the organisation and be actively involved in other training and development as required Actively participate in the organisation s Performance Management System 2. COMMUNICATIONS & ORGANISATION CULTURE Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Act in a professional manner at all times when dealing with internal & external clients. Positively promote the organisation both internally & externally Liaise with all system end users across clinical and administrative areas at Gateway Health Liaise with ICT service providers, including Hume Rural Health Alliance and InterSystems Be prompt and provide courteous service to clients, colleagues and the broader community Maintain confidentiality on all issues relating to the organisation, the clients & fellow colleagues Treat all clients with respect whilst being responsive to their needs Observe and comply with the organisation s code of conduct 3. ADMINISTRATION & DOCUMENTATION Through the use of the organisational processes ensure that all administration and documentation requirements are initiated and completed in a professional and timely manner. Ensure that all documentation is accurate and completed in a professional and timely manner Comply with OH& S and other relevant legislation Ensure solid documentation of issues and resolutions Collaboratively develop a knowledgebase for the electronic health records system, TrakCare 4. TECHNICAL SKILLS & APPLICATION Demonstrated knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Provide support to the Data & Systems Officer Provide support to Gateway Health staff and system administration and maintenance of Gateway Health s electronic health records system, TrakCare Data & Systems Support Officer Page 4 of 5

5 Provide system training for end users, including computer based training and orientation of staff in EHR software Modify, develop and maintain end user training materials/guides Provide leave relief support for GH s Data & Systems Officer 5. TEAMWORK & COMMUNICATION Demonstrated ability to lead and develop a diverse team or participate as an active member of a team, consistent with the philosophy and policies of the Organisation. Provide regular updates to the Data and System Officer regarding support and maintenance of the electronic health records system, TrakCare Be aware of, and practice according to, the organisation s objectives and values Demonstrate the ability to work positively within the Client Services team to achieve agreed program goals Work harmoniously with other team members to ensure that a quality service is provided to our clients Demonstrate effective communication skills (both verbal & written) in dealing with clients, visitors, staff, etc. 6. CONTINUOUS QUALITY IMPROVEMENT Commitment to ensuring quality services are delivered to both internal & external clients through continuous improvement activities. Monitor and review processes used in the electronic health records system, TrakCare Actively contribute to quality improvement initiatives and other program activities to meet the standards set by the Quality Improvement Council Demonstrate ability to use initiative and skills in planning and prioritising daily activities Demonstrated understanding of all relevant external legislation and internal policies and procedures that relate to this role and the organisation Data & Systems Support Officer Page 5 of 5

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