Job Title: Sales and Market Team Lead. Department: Farmer s Market. Reports To: Sales and Operations Manager. Direct Reports: Sales and Market Leads.

Transcription

1 Job Title: Sales and Market Team Lead Department: Farmer s Market Reports To: Sales and Operations Manager Direct Reports: Sales and Market Leads. About Prather Ranch Meat Company: Prather Ranch Meat Co. (PRMC) raises, distributes & sells the finest quality, humanely-raised, flavorful meat products, with a commitment to providing exceptional customer experiences and consumer education about where our products come from and how they are raised. We sell our meats at our retail Meat Shop in San Francisco s Ferry Building, at farmer s markets, and through a growing wholesale operation. We have expanded our Ferry Building presence by preparing our own tasty, cooked to order creations using our products at our new American Eatery, adjacent to our Meat Shop. Job Summary: The FM Team Lead is responsible for maintaining PRMC FM programs and managing all activities of the department including selling and service management, merchandising and business management, product handling and presentation, scheduling, ordering, receiving, and inventory control to PRMC standards. The FM Team Lead plans, orders, prepares, develops pre and post financial reports according to department goals and standards to maximize sales and gross profit. This position is responsible for training and developing staff, work schedules, and supervising and managing department staff to ensure correct ordering, receiving, loading and unloading, storage, and rotation of merchandise and displays, customer service, cash handling and day-to-day sales operations, budgeting, strategic planning and execution, and establishing budgeted goals while developing annual department budgets. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Ability to effectively represent Prather Ranch Meat Company and build relationships with customers, markets, farmers, and community 2. Demonstrated ability to build and motivate a cohesive team, and to foster employee alignment around a company's vision 3. Supervisory experience: hiring, training, motivating, evaluating and coaching, setting compensation, termination, overseeing supervisory employees, and other similar functions 4. Financial experience: proficient in excel, in addition to operating, capital, and cash budgeting; interpreting and analyzing financial statements, accounting ratios, etc. 5. Clear communication in written and spoken form 6. Retail food management and or butchery experience or BA

2 7. Manages inventory to ensure selection, freshness, and availability of product to drive sales; follows procedures for effective inventory control; controls expenditures and resources 8. Effectively implements promotional programs, merchandising and pricing plans 9. Manages department budget and achieves financial goals including sales, gross margin and labor 10. Successfully monitor and establish fleet and equipment maintenance program 11. Effectively create a PRMC customer service standard and create a culture of customer service excellence with documented feedback loops. 12. Food Safety ability to create and maintain a food safety program that will document our cold chain. 13. Meat merchandising skills constantly find new and innovative ways to take the farmers market experience to the next level it always looks fresh and great. 14. Track record for leading, training and extracting the best from human resources. This position is strong in HR development and technical training. 15. Able to create structure where needed. Can identify process breakdowns and training issues; create fixes/new SOPs and train staff to new SOPs. 16. Accountable for accuracy of cash and inventory for FM department 17. Ability to work farmer's market every Saturday and Sunday and develop and analyze new market opportunities DESIRED QUALIFICATIONS 1. Management experience for a small business with minimum annual sales volume of $2.5 million annually 2. Demonstrated ability to create and implement strategy for development and growth in a competitive market 3. Experience in natural food and meat industry and knowledge of current trends 4. Experience and familiarity with small family farms and sustainability in the food industry PRINCIPLE DUTIES 1. Supervise the day-to-day task assignment for and performance of PRMC Farmer's Market Department 2. Manage all matters relating to employees and the FM team recruiting, hiring, training, coaching and performance management. 3. Ensure execution of established safety, security, quality, and department operations policies, procedures, practices, and programs. 4. Ensure future growth by executing a defined strategy to deliver the long range plan. 5. Analyze results and trends and prepares action plans to leverage the farmer's market strengths and address areas of opportunity. 6. Plan and prepare work schedules and coordinate daily assignments and activities of employees to meet the needs of the business 7. Ensures profitability.

3 MANAGEMENT-ESSENTIAL DUTIES 1. Supervise the day-to-day task assignment and manage performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline. 2. Oversee the completion of duties by employees. 3. Ensure proper training and training compliance of all FM employees. 4. Ensure creation of the FM weekly schedule, while working within labor budgets and meeting target. 5. Evaluates department conditions and operations to determine strengths and areas for improvement; reinforces strengths while developing and implementing improved practices and procedures 6. Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained; ensures current food handler permits are maintained for department employees 7. Monitors cooler and display area temperature to ensure product quality; report refrigeration failure immediately 8. Responsible for scheduling department employees and adhering to wage and hour policies and regulations 9. Coordinates returns and credit from suppliers where applicable; keeps accurate accounting of credit requests 10. Reviews invoices for accuracy 11. Supervises, trains, reviews, and develops team members in accordance with company policies and procedures; administers and documents corrective actions 12. Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the SOM. 13. Ensures accuracy of weekly payroll, which includes the proper editing of timecards when necessary, using the appropriate charge codes and weekly submission. 14. Respond in a timely manner to any product recall from Supply Chain Manager and follow established processes. 15. Analyze EOD income reports and utilize to ensure farmer's market profitability. 16. Ensure execution of established security, quality and FM operations policies, procedures and practices listed in training materials and other publications. 17. Manage all safety programs and ensure proper execution and compliance. Report and document all customer and associate incidences in the appropriate time frame. 18. Value FM employees through celebration and recognition. 19. Communicate with SOM regarding customer service issues and concerns. 20. Operate the cash register, scan items, credit card machine, bag merchandise and make/provide change for purchases. 21. Maintain proper cash levels in register drawer. 22. Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner. 23. Follow proper coding procedures. Check expiration codes and inspect all items once during shift. Pull expired items, document and discard following company policy. 24. Inspect all food items for markets to ensure the proper temperature and freshness. 25. Maintain the quality of all food items. 26. Adhere to all PRMC safety standards. 27. Participation in monthly managers meetings

4 LEADERSHIP 1. Leadership experience in a fast-paced environment 2. Proven and consistently demonstrated skills in the following: a. Exceptional Customer Service b. Relationship Building c. Effective Communication 3. Ability to multi-task 4. Experience, skills and abilities consistent with PRMC Core and Leadership competencies: a. Servant Leadership b. Partners and Collaborates c. Understands People d. Holds People to High Standards e. Coaches and Develops Others f. Drives Process Excellence g. Models Positive Impact 5. Availability to work all shifts, weekends, and holidays, based on business needs 6. Ability to learn and utilize the company s computer applications ESSENTIAL MENTAL REQUIREMENTS / COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: 1. Problem Solving Identifies and resolves problems in a timely manner Customer Service 2. Manages difficult or emotional customer situations 3. Communicates respectfully at all times 4. Responds promptly to customer needs 5. Responds to requests for service and assistance 6. Managing People a. Makes self available to staff b. Delegates and directs duties and assignments tactfully and effectively c. Develops staff s skills and encourages growth d. Trains and coaches employees e. Continually works to improve supervisory skills 7. Adaptability a. Adapts to changes in the work environment b. Manages competing demands c. Able to deal with frequent change, delays or unexpected events. 8. Attendance/Punctuality a. Consistently reports to work and arrives on time b. Ensures work responsibilities are covered when absent

5 c. Arrives at meetings and appointments on time 9. Dependability 10. Quality 11. Quantity QUALIFICATIONS a. Responds to management direction b. Commits to meeting department goals and expectations c. Completes tasks on time a. Demonstrates accuracy and thoroughness b. Looks for ways to improve and promote quality c. Applies feedback to improve performance d. Monitors own work to ensure quality a. Works quickly and accurately with a sense of urgency b. Meets productivity standards c. Strives to increase productivity d. Safety and Security e. Observes safety and security procedures f. Reports potentially unsafe conditions g. Uses equipment and materials properly To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Language Ability a. Comprehend complex instructions, correspondence and memos. b. Communicate effectively and respectfully in oral or written form to staff and customers. c. Effectively present information in one-to-one and small group situations to customers and other employees. 2. Math Ability a. Add and subtract two digit numbers and to multiply and divide with 10 s and 100 s mentally. b. Perform these calculations using units of U.S. currency and weight measurement, volume and distance. 3. Reasoning Ability a. Apply common sense understanding to carry out detailed written or oral instructions. b. Deal with problems involving a few concrete variables in standardized situations.

6 4. Computer and Calculator Skills To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software and 10-key. ESSENTIAL PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Daily Physical Demands a. Stand b. Use hands to finger, handle or feel c. Reach with hands and arms d. Walk, climb, or balance and stoop e. Lift and/or move up to 25 pounds f. Talk or hear 2. Frequent Physical Demands Lift and/or move up to 60 pounds 3. Specific Vision Ability Close vision, distance vision, peripheral vision and depth perception 4. Must be able to work up to three nights per week and weekend shifts. WORK ENVIRONMENT The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Occasional exposure a. Fumes or airborne particles b. Outdoor weather conditions c. Extreme cold (non-weather) 2. Frequent exposure Wet or humid conditions (non-weather) 3. The noise level in the environment is usually moderate. 4. Compensation: The team lead will earn the comp structure earned from the profitability of the markets managed as a Sales and Market Lead plus: a. Qualify for the Team Lead multiplier in bonus comp pool b. Based upon company profitability then net profit. c. Weekly $ 50 / week meat stipend IMPORTANT DISCLAMER NOTICE

7 The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions or its business, competitive considerations or the work environment change. This is to certify that I have received a copy of the job description for my job. I have read the job description and can do the essential functions of the job, including: - Essential Mental Requirements - Essential Physical Requirements - Signed: Employee s Signature Date Employee Printed Name