Crisis Management & Situational Awareness System. An integrated approach. Prepared by: Mike Morrow President mmorrow@emergeo.com

Transcription

1 Crisis Management & Situatinal Awareness System An integrated apprach Prepared by: Mike Mrrw President Mark Bachura MEA Reginal Manager UAE Office: Website:

2 Crisis Management & Situatinal Awareness System Backgrund A quick and efficient respnse t an emergency-whether a natural disaster, a man made event, r an act f terrrism is nly pssible when prfessinal safety managers and first respnders have immediate access t the essential infrmatin and tls they need. Ready access t that infrmatin cmes nly thrugh adequate planning. The prper tls and systems t prvide this infrmatin must be in place befre the crisis strikes. With crprate assets including facilities, persnnel, infrastructure and equipment typically being scattered ver large gegraphic areas, and the hazards that sme petr-chemical and natural gas assets may pse t lcal ppulatins, it becmes difficult t mnitr, manage and prtect thse assets and vulnerabilities. This prblem is further cmpunded by the fact that rganizatins are currently running disparate emergency, security and mnitring systems with n easy way t tie this data and infrmatin tgether. This calls fr implementing a cmmn perating platfrm that fuses critical data frm disparate systems that may already be in place r may be implemented in the future. This new cmmn perating platfrm must als be designed t be used fr day t day peratins as well as during an emergencies t ensure the systems are cntinually ready fr use, are up t date and familiar t peratrs. EmerGe will prvide this cmmn perating platfrm and technlgy integratin services t prtect emplyees, assets, infrastructure and the public frm any type f emergency. Executive Summary As a leader in crisis management and situatinal awareness since 2003, SIS EmerGe Slutins prpses t implement a prven slutin t reduce the prbability and adverse cnsequences f an incident r crisis. Fusinpint is an easy t use, web-based sftware applicatin that supprts cmmunicatin, cllabratin and crdinatin within and between emergency peratin centres (EOCs) and the field. P a g e 2

3 Prject Ratinale and Objectives The gal f this crisis management system is t: Prevent a crisis thrugh an integrated detectin and early warning capability; Reduce the impact n peratins and human resurces by speeding respnse and imprve crdinatin and cmmunicatins amng decisin makers; Enhance preparedness with exercise simulatin features and quick access t plans (SOPs); Ensure interperability amngst multiple lcatins using a centralized r distributed system architecture; Reduce financial lsses and liabilities thrugh pr-active and rapid respnse capabilities; and Integrate int daily peratins and systems. Intrductin SIS EmerGe Slutins, Inc. is a private cmpany based in Vancuver that has been develping emergency management sftware slutins used fr disaster and majr event preparedness, respnse and recvery peratins since The permanently staffed ffice in Abu Dhabi, UAE, prvides bth Arabic and English supprt and services cmplimented by bth Business and Technlgy Partners arund the wrld. The prpsed Fusinpint web prtal technlgy and integrated emergency mapping applicatins are used by emergency and security persnnel t facilitate emergency cmmunicatins, alert n actual r ptential emergencies, maintain a real-time cmmn perating picture, lg and manage respnse activities and resurces, supprt emergency planning prcesses and prvide an integratin platfrm t fuse critical data frm custmer s existing systems int a custmizable simple web dashbard. EmerGe s sftware is cmmercial ff the shelf (COTS), ensuring it is maintained and enhanced in a cst effective manner, and can be used as is r integrated with custmers existing systems. By leveraging the latest pen web standards, the sftware brings tgether critical data frm dispatch, crisis management, GIS mapping, vehicle tracking, camera and ther third-party systems, prviding P a g e 3

4 a real-time cmmn perating picture, an intelligent alerting capability and an integrated set f decisin supprt tls (e.g. hazard mdels). Slutin Overview EmerGe has designed its Fusinpint slutin t supprt all phases f emergency management. Our Framewrk fr Resilience is based n the Six Objectives f Emergency Management and results in a cmprehensive emergency management prgram. Fusinpint prvides tls t supprt each Objective described belw and supprts a cntinual imprvement prgram. Regardless f which Emergency Management framewrk r standards an rganizatin chses t fllw, there are a cmmn set f requirements that need t cmplete during the Emergency Management lifecycle. Within each f these requirements are a set f key prcesses that need t be defined, captured/dcumented, trained t and utilized during varius stages f the lifecycle. The Fusinpint sftware supprts this prcess in the fllwing ways: Assess Risks Hazard Mdels with bth integrated chemical plume and earthquake mdels as well as interfaces t third party fld and bmb blast mdels, Fusinpint will supprt Hazard Risk Vulnerability and Capability Assessments. P a g e 4

5 Plume Mdel tw plume mdel plug-ins are available: ALOHA Interface - ALOHA (Areal Lcatins f Hazardus Atmspheres) is a cmputer prgram that predicts hw a hazardus gas clud (ftprint ) might disperse in the atmsphere after an accidental chemical release. The ALOHA prgram is used t create a ftprint file, which represents the area within which the grund-level cncentratin f a pllutant gas is predicted t exceed yur Level f Cncern (LOC) at sme time after a release begins. Yu may specify up t three LOCs in ALOHA, which will allw yu t verlay up t three ftprints n EmerGe maps. ALOHA can predict rates f chemical release frm brken gas pipes, leaking tanks, and evaprating puddles, and can mdel the dispersin f bth neutrally-buyant and heavier-than-air gases. ALOHA is designed t run n standalne PC s and, ptinally, can accepts weather data transmitted frm prtable mnitring statins cnnected t a lcal PC. P a g e 5

6 Emergency Respnse Guidebk (ERG) - The Nrth American Emergency Respnse Guidebk 2010 (ERG2010) is a widely used hazardus material reference guide that prvides an index f hazardus materials and a Table f Initial Islatin and Prtective Actin Distances. It is primarily a guide t aid first respnders in (1) quickly identifying the specific r generic classificatin f the material(s) invlved in the incident, and (2) prtecting themselves and the general public during this initial respnse phase f the incident. EmerGe uses the chemical data and recmmended distance measures frm the Guidebk t generate an verlay (layer) that can be displayed and queried n maps t quickly identify ptential vulnerabilities and impacts t peple prperty and the envirnment. P a g e 6

7 Mitigate Risks An Early Warning System The primary purpse f Fusinpint s alerting system is t issue relevant and timely alerts t the right emergency persnnel when predetermined incident types ccur and/r when physical areas r assets are threatened. P a g e 7

8 Plan fr Respnse Access nline Standard Operating Prcedures (SOPs), Checklists and Emergency Respnse Plans (ERPs) Access nline Frms (e.g. ICS Frms) P a g e 8

9 Cnfigure Fusinpint s Frms Real-time Situatinal Awareness a web dashbard with real-time event feeds and lgged data, situatin maps based n ESRI, Ggle, Bing r Open Street Maps, Live CCTV camera(s) in windws can be dragged-drpped int psitin n a users dashbard r viewed real-time in pp-ups n maps. P a g e 9

10 Resurce Status Displays a Resurce Manager mdule displays the status, current quantities, lcatins, wners, and ther details f any type f resurce: persnnel, equipment, supplies, etc. Deply resurces and plt lcatins n maps fr thers t see while Fusinpint maintains a histrical lg recrd f these deplyments. A multi-windw display can be cnfigured t mnitr multiple stakehlder resurces, requests and issues. P a g e 10

11 Simple and preset lg entry Predefined Lg entry tailred t custmers needs. This speeds up adding and sharing any lgs. The lg tab has gespatial mapping capabilities, cmplete cntrl n visibility and tasking and supprts real live updates that are time and surce stamped. Plt/Draw t Create Situatin Maps plt incidents r resurces by address, gecde r even landmark. Use simple drawing tls t sketch ut what is happening n the grund, such as establishing a ht zne r critical areas f interest, then save and select wh sees this drawing (cntrlled publishing f map layers). P a g e 11

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13 Resurce Mangement Fusinpint Resurce Manager displays the status, lcatin, remaining quantity, specificatins, etc fr any type f resurce: persnnel, equipment, r supplies. A deplyment tl can be used t assign/deply resurces and plt current lcatin n the Fusinpint map. P a g e 13

14 AVLS Integratin cnfigurable interfaces t 3 rd party AVLS systems t fuse vehicle and incident data int a cmmn perating picture. Alerts can be issued if vehicles enter restricted areas r ht znes arund incident areas that are drawn using Fusinpint mapping. P a g e 14

15 Fusinpint can be cnfigured t send messages t vehicles in prximity f the incident (via AVLS system) and clearly displaying access and egress rutes, staging areas, safety areas, etc. Call Centre Integratin Fusinpint Lgs can be used t enter, track and cmmunicate call infrmatin. Optinally, a third-party Call Centre applicatin can be interfaced and data displayed in Fusinpint Lgs in real-time. P a g e 15

16 Wrkflw Cmmunicatins cmmunicating the right infrmatin t the right peple at the right time in a cntrlled and secure manner. Mre efficient data sharing is achieved by sharing data nce with all... rather than nce with each. Simple Cnfiguratin Tls t ensure the sftware can be adapted t yur cncept f peratins and integrate with yur data and systems, simple sftware cnfiguratin tls are available t custmers Administratrs. Fusinpint Administratin Tlbar Adding Map Layers P a g e 16

17 Adding Map Surces - dynamically change base map Ggle, Bing, Open Street Map r custmer s wn GIS maps frm ESRI ArcGIS Adding Realtime Data Feeds P a g e 17

18 Building and Cnfiguring Dashbards fr Rles/Agencies Plan fr Recvery capture and visualize damage assessment reprts and track prgress f restratin activities and tasks thrugh Fusinpint s mapping applicatin. As wrk is cmpleted and infrmatin is updated, Fusinpint maintains a permanent histrical recrd f events fr audit and legal recrd. Ensure Preparedness train and exercise persnnel and equipment using Fusinpint s simulatin and virtual peratin centre features. Prvide a single pint f access t Standard Operating Prcedures and site plans. Evaluate and Renew Fusinpint autmatically maintains a lg recrd f all entries and edits in the system. Such audit lgs can be reviewed and analyzed pst event r exercise t identify areas fr imprvement and, if applicable, new hazards requiring adjustments t plans. Daily Use Applicatins - the applicatin can be tailred by custmers t create many slutins fr daily peratins, including: Identifying ptential disruptin f supplies; Receiving alerts t ptential r actual incidents; Cmmunicatin lgs; P a g e 18

19 Assigning and mnitring varius tasks frm peratinal, supprt, resurce allcatin, lgistics amngst many thers; Mdeling f txic chemical (aerial) plumes; Maintaining standard guidelines fr physical security; Integratin with surveillance and mnitring equipment and prcesses; Vulnerability planning and risk reductin; Lcating and distributing resurces fr any task thus ptimizing lgistics peratins and reducing time fr actin cmpletin; and, Pltting and lgging regular safety maintenance f pipelines and facilities. An Integratin Platfrm - use f an integrated mnitring and respnse system can reduce the verall impact f an event by shrtening the respnse and recvery cycle, supprting mre effective cmmunicatin between cperating first respnders, and by tracking the cst f managing the incident t enable quicker reprting and shrter cst recvery cycles. Slutin Simplicity & Supprt EmerGe understands the imprtance f ensuring the applicatin is simple t use and intuitive. The guiding design guideline fr Fusinpint is an average nn-technical peratr can use Fusinpint with nly 10 minute rientatin and technical staff using it with little r n training at all. The web prtal is easily tailred t each emergency rle t ensure the right level f detail and tls are delivered t each grup. Dashbard layuts and displays can be adjusted n the fly withut prgramming and disruptin. Imprtantly, the sftware is backed by nsite lcal (Arabic and English) supprt as well as 24x7 nline technical supprt. P a g e 19

20 Advanced Technlgy Micrsft-based and SOA architecture Leverages custmers investment in existing technlgies Adaptable t existing and future emergency management system (Cncept f Operatins) and technlgies Supprts English and Arabic with bilingual implementatins already in place Highly cnfigurable by custmers accrding t any wrkflw Easy and fast deplyment Multi-Operatin Rms Interperability Fusinpint allws fr the multiple peratin centers t perate independently and at the same time be able t cmmunicate full r partial infrmatin t ther peratin centers r persnnel. The cmmunicatin flw can be fully cntrlled, single r bi-directinal and fr a limited r infinite perid f time. Based n a user s access level, infrmatin can be pulled r pushed between peratin centre servers and alerts and actins can be taken accrdingly. Prtable and Mbile Emergency Operatins Centers EmerGe supprts emergency peratins in mbile envirnments. Mbile peratins, especially in il and gas fields, are critical because the ff-site lcatins can be remte and there may be limited access t the netwrk via 3G r Satellite. Part f the resiliency framewrk is achieved by having the map data lcally stred. Essentially, these mbile peratin centers can perate as fully functinal and standard peratin centers and will cmmunicate t the Main Security Operatins Center when there is a netwrk cnnectin. These mbile peratin centers als d nt verlad netwrk bandwidth because they nly share updated infrmatin with the Main security peratins Center. P a g e 20

21 This is cnsidered best practice because it allws fr peratins t be deplyed frm any remte lcatin using the same ERPs and SOPs as the crprate headquarters. Benefits t Implementing EmerGe Fusinpint Tl fr mnitring and ptimizing day t day activities By incrprrating GIS and ther types f Maps, Dispatch, CCTV, AVLS amngst several ther technlgies, EmerGe s FusinPint allws fr day t day activity crdinatin. This can, and is nt restricted t, security peratins, tracking cars, finding clsest asset t a pint f interest, shrtening respnse time t a standard prcedure. By harnessing the capabilities f all its technlgies in ne single platfrm, custmers are able t ptimize lgistics frm a security peratins pint f view. Advanced Tl, Simple t use fr crisis and disaster management EmerGe Fusinpint is a prven sftware tl that is used all ver the wrld fr crisis and emergency management. The strength f sftware lies in its advanced integratin engine while prviding simple and intuitive user interface. This is a crucial during a crisis where the pressure and the lads f infrmatin cming in can act as a deterrent t fllwing SOPs and managing the crisis apprpriately. Rle Based Security Platfrm tailred t Custmers Wrkflws With Single Sign-On (SSO) activated, users in a grup will have their wn access privileges, functins and rles. Tasks can be mnitred, infrmatin filtered and resurces cntrlled based n custmers security mdel. Advanced cmmunicatin and infrmatin sharing platfrm One f EmerGe Fusinpint s main strengths lies in the cntrlled infrmatin exchange between agencies r peratin centers. This sftware is driven t supprt multi-agency and multi-peratin center interperability. The type f infrmatin, level f access and duratin f any infrmatin exchange is cntrlled apprpriately. Infrmatin lgging and full visibility n actins All actins and infrmatin n Fusinpint are stred, user signed and time stamped. This allws users (with the crrect access) t revisit certain events and evaluate certain metrics in rder t capture any ptential fr imprvement in perating prcedures and respnse. Supprt fr different kinds f peratin centers Frm Main Security peratins centers, t Mbile cmmand vehicles as well as prtable Emergency peratins centers, custmers are able t leverage different cnnectin and cmmunicatin types t ensure that any situatin r incident is dealt with apprpriately and the parties maintain situatinal awareness. The slutin prpsed by EmerGe will supprt full type integratin with all kinds f peratin centers and cnnectins and will ffer an extra layer f resiliency via the mbile Smart Client. P a g e 21

22 Cntinuus Develpment prgram A critical capability f Fusinpint is that ther than cmplete user and administratr training by crisis management experts, we ffer 24x7 supprt as well as lcal supprt fr simulatins, exercises r live events. EmerGe als facilitates seminars, private and public, in cllabratin with Emergency Operatins Center experts t discuss best practices and lessns learned. RESULTS: Prtecting ur custmers peple, infrastructure and resurces by enhancing crisis and emergency preparedness and respnse capabilities thrughut entire area f peratins. P a g e 22

23 Track Recrd f Success Fusinpint has been deplyed in many gvernment and industry rganizatins, bth large and small, arund the wrld and has been disaster tested since Over the past 6 years, EmerGe s business in the Middle East, specifically the UAE, has grwn expnentially. The system was first installed in NCEMA and ADNOC in 2006 and has grwn t include several OPCOs and gvernment rganizatins including critical UAE clients. EmerGe s reputatin in the UAE is based n a prven recrd f success and excellent supprt. Sme f the high prfile wrldwide clients include: We will prvide custmer references upn request and can arrange site visits t several Emergency Operatins Centers. Cntacts MIDDLE EAST & AFRICA REST OF WORLD EmerGe Sftware Slutins Middle East LLC SIS EmerGe Slutins Inc. P.O. Bx Alberni Street Abu Dhabi UAE Vancuver, B.C. V6E 3Z3 Phne: Phne: Fax: Fax: inf@emerge.cm inf@emerge.cm P a g e 23