Quick Reference HOW TO USE: PRESS: Speed Calling 8 *74 Speed Calling 30 *75 Call Return *69 Repeat Dialing *66 Call Trace *57 Call Forwarding *72 Preferred Call Forwarding *63 Call Forwarding Remove Activation *72 HOW TO USE: Call Forwarding Busy Line Call Forwarding No Answer Priority Ringing Selective Call Acceptance Call Screening Caller ID Blocking Anonymous Call Rejection Call Waiting Wilkes Telecommunications voice mail service is an advanced voice messaging system that will ensure you never miss an important message when you are away from home, out SUB-MAILBOX MAIN MENU: Press 1 to listen to messages. Voice Mail is easy to set up and easy to use, yet the system comes with many advanced features that enhance your personal convenience and organization. Not only can you customize the way Voice Mail works for you, but you can also access your messages at any time from any touch tone telephone. ACCESS YOUR MAILBOX 1. Press # 1 1 if you are checking your messages from your home telephone. Or dial 973-MAIL (6245). 2. Either: Enter your 7 digit telephone number followed by #. If the Auto Login feature is enabled and you are accessing the system from the phone your voice mail is assigned to, then no entry is required (Enhanced versions only). Or dial your home or business number, once the recorded message begins press *. 3. Enter your password, followed by #. change your password while setting up your mailbox. ACCESS YOUR SUB-MAILBOX (Enhanced versions only). 1. Press # 1 1 or dial 973-MAIL (6245). 2. Enter your mailbox number. 3. Enter your mailbox ID number or press * to go to your group message. 4. Enter your password, followed by #. PRESS: *90 *92 *61 *64 *60 *67 *77 *70 Voice Mail Press 3 to send message to another mailbox. Press 5 to hear mailbox ID s with new message. Press 7 for current date & time. Press 9 to setup Voice Mailbox. SUB-MAILBOX GROUP GREETING MENU: (Example Group Greeting: You have reached the Jones residence. To leave a message for John press 1, to leave a message for Donna press 2. Press 1 to play current Group Greeting. Press 2 to keep Group Greeting. Press 3 to delete Goup Greeting. Press 4 to record new Group Greeting. Press 0 to repeat choices. MAIN MENU OPTIONS Press 1 to listen to messages. Press 3 to send a message to another mailbox. Press 7 for current date and time. Press 9 to setup Voice Mailbox. Press 0 to repeat these choices. MAILBOX SET-UP SETUP MENU: Press 1 for greeting. Press 2 to change password. Press 3 to Press 4 for Auto Login. Press * to return to main menu. Press 0 to repeat choices. 27 TO CANCEL: PRESS: Call Return *89 Repeat Dialing *86 Call Forwarding *73 Call Forwarding Remote Activation *73 Call Forwarding Busy Line *91 Call Forwarding No Answer *93 Anonymous Call Rejection *87 GREETING MENU: Press 1 to play current greeting. Press 2 to keep greeting. Press 3 to delete greeting. Press 4 for new greeting. Press * to return to setup menu. Press 0 to repeat choices. CHANGE PASSWORD: 1. Press 2 to change your password. 2. Enter new password (1-16 digits), followed by #. 3. To verify, re-enter your new password. LISTEN/RETRIEVE MESSAGES LISTEN TO MESSAGES: Press 1 to hear new messages. Press 2 to hear saved messages. Press * to return to main menu. Press 0 to repeat choices. MESSAGE OPTIONS: Press 1 to play or replay message. Press 2 to save message and go to next. Press 3 to delete message and go to next. Press 4 to save message as new message. Press 5 to reply to message. Press 6 to forward message. Press 7 to skip back three seconds. Press 8 to pause or continue message. Press 9 to skip forward three seconds. Press * to return to main menu. Press 0 to repeat choices.
Personal Ringing allows you to have up to two phone numbers with a single phone line. When called, each number has its own unique ring. Great for teenagers, roommates, or home-based businesses.* Personal Ringing can help Personal Ringing (Teen Line) unique ring can also help you identify incoming calls as to the type of call, or who it is for-before you answer. Personal (*Business Rate Required, ** Each number has a distinctive beep.) a second line at a fraction of the cost. Even works with Call Waiting** and Caller ID. Call Waiting/Cancel Call Waiting Now, you never have to miss another call while you re on the phone. With Call Waiting, a beep alerts you to another while you answer the second. Easy to use HOW TO USE CALL WAITING 1. A short beep in your earpiece while you are in the middle of a call means that someone else is trying to reach your number. them on hold...then press and caller will be put on hold and you will automatically be connected to the second caller. 3. Pressing and releasing the switchhook for about one second will let you alternate between parties. Each conversation is absolutely private. Waiting. Eliminates Call Waiting tones from interrupting regular conversations, internet, computer modem or facsimile transmissions. You automatically have this feature with Call Waiting. USING CANCEL CALL WAITING BEFORE A CALL 1. Press * 7 0 (on a rotary phone dial 1170). 2. Enter the number you wish to call. USING CANCEL CALL WAITING DURING A CALL 1. Depress the switchhook for one second to place the call on hold. 2. Listen for dial tone, press * 7 0 (on a rotary phone dial 1170). 3. Listen for special beep tone, depress the switchhook for one second and return to your call. Speed Calling Tired of looking up those frequently called numbers that you just can t seem to remember? Speed Calling stores the numbers you call most often, then dials them with just the push of a button or 3. Listen for dial Enter the code you have selected and the complete telephone number, including the 1 + area code for long distance long distance.* Speed Calling is available in either 8 or 30 number capacities. 4. To change a number stored in HOW TO PROGRAM SPEED CALLING 8 OR 30 1. Select a one-digit code (number 2 through 9) for Speed Dialing 8. Select a two digit code (numbers 20-49) for Speed Calling 30 for each number you wish to enter. 2. Press * 7 4 (on a rotary phone dial 1174) for Speed Calling 8. Press * 7 5 on a rotary phone dial 1175) for Speed Calling 30. 28 old numbers will be automatically replaced in the phone s memory with the new number. HOW TO USE SPEED CALLING Simply press the Speed Calling digits that correspond to the number you want to reach. Your call will be dialed automatically.
Three Way Calling Ideal for bringing everyone together on and two other parties all talk together. It works with local calls, long distance* calls, Calling can be used whether you have TO ADD A THIRD PARTY TO YOUR CALL 1. Press and release your telephone s on hold. 2. Listen for three beeps and then a dial Press the number of the third person. Speed Calling codes may be used if you also have this feature. 3. When the third party answers, press and release the telephone s switchhook to add them to your three-way call. HOW TO END THREE WAY CALLING Press and release the telephone s switchhook to disconnect the last party added. If either party hangs up you can continue to speak with the remaining party. If you hag up both parties will be disconnected. Call Return Ever experience the frustration of caller has just hung up and you re left wondering who tried to reach you? Call Return solves the problem. By entering a simple code, your phone automatically calls back the last number that tried to reach you. Works with local and long distance* calls** **Will not work with call originating TO CANEL YOUR CALL RETURN REQUEST 1. Press * 8 9 (on a rotary phone dial 1189). Listen for the announcement. Hang up. HOW TO USE CALL RETURN 1. Press * 6 9 (on a rotary phone dial 1169), a recorded voice will give you the phone number of the call you missed and ask if you want to use the Call Return feature.* Just follow the voice instructions. IF THE LINE IS BUSY trying the line for up to 30 minutes. 2. A special call back ring alerts you if the line becomes free. 3. Lift the handset to automatically place the call. 29
Allows your phone to keep trying a busy number up to 30 minutes. When the called partys line clears Repeat Dialing signals you with a special ring and automatically places the call when you pick up the phone.** Repeat Dialing HOW TO USE REPEAT DIALING 1. When you hear a busy signal press and release the switchhook and listen for a normal dial 2. Press * 6 6 (on a rotary phone dial 1166). If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 3. A special callback ring alerts you if the line becomes free. (Some phones ring normally.) Lift the handset and the call will go through automatically.* TO CANCEL REPEAT DIALING 1. Lift the handset and listen for a normal dial 2. Press * 8 6 (on a rotary phone dial 1186). Listen for a announcement. Hang up. To start the 30 minute clock, repeat steps 1-3 under How to Use. You can program multiple numbers but you will not know which call is ringing you back. If you cancel a Repeat Dialing request, it will canel all the Repeat Dialing numbers programmed. Call Transfer to another line or to voice mail. You can transfer calls you originate or incoming calls. It works with local or long distance required. HOW TO USE CALL TRANSFER 1. After the calling party or called party is on the line, depress and release the switchhook, listen for three beeps and then a steady dial hold.) 2. Press the destination number to which the call is to be transferred. If you re annoyed by nuisance calls, take charge! Call Trace enables you to initiate a trace on your last incoming call. Traced information will be provided.** Call Trace HOW TO USE CALL TRACE 1. When you get a nuisance call, hang up and then lift the receiver. 2. Press * 5 7 (on a rotary phone, dial 1157). announcement that the last call has been traced. Hang up. recorded at the phone company. 30 3. When the line begins to ring, you can hang up and the other parties will be connected when the third party answers the phone, or you can stay on the line and talk to both parties. NOTE: If you want to notify the third party of the call transfer, you can keep the speak with the third party. When you hang up, you cannot be reconnected to the call. Call Trace must be used immediately after you hang up on the call you want traced. If you get another you will trace the wrong call. the end of the next business day after completing a trace to ensure the If you decide to follow up on the matter, please contact your local law enforcement agency. We will then provide the trace information to the law enforcement agency with subpoena.
Call Forwarding If you know where you are going to be, you can forward your incoming calls to that location. You control the forwarding of your calls to any number* including your cellular phone or pager, anytime you choose. HOW TO END CALL FORWARDING 1. Press * 7 3 (on a rotary phone dial 1173) and you will hear two Call Forwarding is no longer activated, and calls to your number will ring at your telephone normally. HOW TO USE CALL FORWARDING 1. Press * 7 2 (on a rotary phone dial 1172) and listen for the dial 2. Enter the number to which your calls are to be forwarded. You will Want your calls to follow you? that s when you get the call you ve been waiting for. Now you can relax with our Call Forwarding feature options. So go attend that important meeting. You can have your calls follow you to another location. number is stored and Call Forwarding is activated. Call Forwarding works with either local or long distance* calls. 3. If you wish to call the forward-to number to notify the party of the call forwarding condition, press * and the call will be placed. From that moment on, all calls will go to that number until you change the number or end Call Forwarding. While your calls are being forwarded, your telephone will ring dialed, you cannot answer the calls, but the ring is a reminder that Call If you forward your calls outside of your local calling area, you will be charged for any calls forwarded from your number to the long distance number. While calls are being forwarded, you can still make outgoing calls. Call Forwarding Remote Activation If you forget to forward your calls to worry. Call Forwarding Remote Activation allows Call Forwarding** to be telephone line. Before this feature can be location, a personal access code must be assigned to the telephone line with the Call Forwarding feature. **Call Forwarding feature is required. HOW TO ASSIGN YOUR PERSONAL ACCESS CODE 1. Press * 6 8 (on a rotary phone dial 1168). Listen for three beeps, then dial 2. Enter any Personal Access Code you wish to use, 12 digits or less. 3. Listen for three beeps, hang up. To change or delete your Personal Access Code, repeat step 1 and press your new code number. To delete your code, enter no number. Code cannot be assigned or changed from a remote phone. HOW TO END CALL FORWARDING REMOTE ACTIVATION 1. Follow steps 1 through 3 above. 2. Immediately press * 6 8 (on a rotary phone dial 1173). Listen for three beeps. Hang up. HOW TO USE CALL FORWARDING REMOTE ACTIVATION 1. Enter your dedicated access number provided by the phone company: 973-9052. 2. Listen for the ring and wait for special dial Enter your sevendigit number that provides your Call Forwarding feature. Listen for special dial 3. Enter your Personal Access Code. Listen for three beeps and dial 4. Press * 6 8 (on a rotary phone, dial 1172). 5. Enter the number where you want to forward the calls. Listen for three beeps. Hang up. 31
Preferred Call Forwarding enables you to have your most important calls follow you. You select and program the calling phone numbers you want forwarded and the destination number to which they are to be forwarded. When this feature is turned on, calls from numbers in your forward list will be routed to your forward-to number.* All others will ring at your phone as usual.** HOW TO USE PREFERRED CALL FORWARDING 1. Press * 6 3 (on a rotary phone, dial 1163). Listen for an announcement telling you whether prerecorded voice will then tell you how many (if any) numbers are currently stored in your forward list. 2. Follow the voice instructions and press 3 to turn the feature ON (if it is Preferred Call Forwarding TO ADD THE LAST CALLER TO YOUR FORWARD LIST 1. Press * 0 1 * (on a rotary phone dial 1201). TO ENTER YOUR FORWARD-TO NUMBER you ll be asked to enter the number you d like your special calls forwarded to. From then on, the system will simply remind you of the current forward-to number. 1. If the current number is correct, press 1. 2. If you wish to change the current forward-to number, press 0 and then follow the voice instructions. TO ADD A PHONE NUMBER TO 1. Press # (on a rotary phone dial 12). Follow the voice instructions. You can store up to 31 numbes on your forward list. it is currently on). TO REMOVE A PHONE NUMBER FROM Press * (on a rotary phone dial 11). Follow the voice instructions to remove any or all of the numbers from your list. TO HEAR THE PHONE NUMBERS ON Press 1. After the list is read, voice instructions will follow. TO HEAR INSTRUCTIONS AGAIN Press 0. You may press 1, 0, #, or * (on a rotary phone dial 1, 0, 12 or 11) at any time rather than waiting for the voice instructions. The list you create here is separate from other lists you may be using for Priority Ringing, Selective Call Rejection, Selective Call Acceptance and similar services. This service can work with Call Forwarding (all calls). Numbers on your preferred Call Forwarding number.* All other calls will be routed to your regular Call Forwarding number.* Call Forwarding Warm Line seconds without a number being dialed. Ideal feature for the elderly, handicapped or disabled to signal for help without dialing a number. Wilkes Telephone suggests optimal use of this feature includes Personal Ringing, Priority Ringing or Caller ID on the called party s phone. Call Forwarding Hot Line hook. Hot Line is an emergency or dedicated calling feature that will immediately connect your line with a pre-selected number calls normally, but automatically dials only the selected number. Remote Call Forwarding our preselected, permanent destination number. Ideal for the person wo is often at a second location or has moved to another location. Programming changes are made through your local phone company. 32
You can automatically forward your calls to another number when your phone line is in use. Call Forwarding Busy Line HOW TO USE CALL FORWARDING BUSY LINE 1. Press * 9 0 (on a rotary phone, dial 1190). Listen for the special dial 2. Enter the number to which the calls are to be forwarded. After receiving HOW TO END CALL FORWARDING BUSY LINE 1. Press * 9 1 (on a rotary phone, Hang up. on the line to wait for ringback tone and talk with the forward-to party. Call Forwarding No Answer calls to another number or to voice mail when you are not at home or unable to answer your telephone. You may answer the call, or if unanswered, the call will be forwarded after a predetermined number of rings. HOW TO USE CALL FORWARDING NO ANSWER 1. Press * 9 2 (on a rotary phone, hang up or stay on the line and talk to the forward-to party. HOW TO END CALL FORWARDING NO ANSWER 1. Press * 9 3 (on a rotary phone, Hang up. dial 1192). Listen for the special dial 2. Enter the number of rings allowed (2-4) before the call is forwarded, then enter the number to which the call will be forwarded. Allows you to create a list of numbers distinctive ring tells you it s one of your special callers from your list. Even works with Call Waiting* and Caller ID.** *A distinctive beep lets you know it s a call from your list. HOW TO USE PRIORITY RINGING 1. Press * 6 1 (on a rotary phone, dial 1161). Listen for an announcement telling you whether prerecorded voice will then tell you how many (if any) numbers are currently stored in your Priority Ringing list. Priority Ringing 2. Follow the voice instructions and press 3 to turn the feature ON (if it OFF (if it is currently on). HOW TO ADD THE LAST CALLER TO 1. Press * 0 1 * (on a rotary phone, dial 1201). TO ADD A NUMBER TO YOUR LIST 1. Press * (on a rotary phone, dial 12). TO REMOVE A NUMBER FROM 1. Press * (on a rotary phone, dial 11). Follow the voice instructions to remove any or all of the numbers from your list. 33 TO HEAR THE PHONE NUMBERS ON 1. Press 1. After the list is read, voice instructions will follow. TO HEAR INSTRUCTIONS AGAIN 1. Press 0.
Allows you to block all calls except those from your list of special phone numbers. You can add, delete or change numbers on your list at any time. Works with local and long distance phone calls to prevent nuisance and solicitation calls. HOW TO TURN ON SELECTIVE CALL ACCEPTANCE 1. Press * 6 4 (on a rotary phone, dial 1164). Listen for an announcement telling you whether prerecorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list. 2. Follow the voice instructions and press 3 to turn the feature ON (if it OFF (if it is currently on). Selective Call Acceptance TO ADD THE LAST CALLER TO 1. Press * 0 1 * (on a rotary phone, dial 1201). TO ADD A NUMBER TO YOUR LIST 1. Press * (on a rotary phone, dial 12). can store up to 31 phone numbers on your acceptance list. TO REMOVE A NUMBER FROM 1. Press * (on a rotary phone, dial 11). TO HEAR INSTRUCTIONS AGAIN 1. Press 0. You may press 1, 0, #, or * (on a rotary phone dial 1, 0, 12 or 11) at any time rather than waiting for the voice instructions. from other lists you may be using for Preferred Call Forwarding and similar services. Follow the voice instructions to remove any or all of the numbers from your list. TO HEAR THE PHONE NUMBERS ON 1. Press 1. After the list is read, voice instructions will follow. Caller ID & Caller ID Deluxe Know who s calling before you answer. A special display device lets you see the calling telephone number, giving you the option of answering or not. Caller ID dramatically enhances your privacy and security. To use Caller ID, you need a display phone or a display add-on unit for your existing phone.** HOW TO USE CALLER ID 1. When you receive a call, wait until number will automatically appear on your display screen. 2. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up. 34 Subscription to Caller ID requires a display telephone or an add-on display unit. If the letter P or Private appears on your screen the caller may have blocked the display of his or her number before placing the call. You can choose whether or not to answer the call. If UNKNOWN NUMBER appears, the caller is calling from an area, long distance carrier, or equipment where the information is not available. CALLER ID DELUXE Caller ID Deluxe adds Call Waiting to Caller ID so that the other party s name and phone number may be seen while you
Caller ID Blocking Prevents your number from being shown on someone s Caller ID display device. Per-Call Blocking is accomplished by entering a simple code which prevents your number from being displayed on an individual call basis. Per-Line Blocking through the telephone company prevents all calls placed from your number from being displayed. HOW TO USE CALLER ID BLOCKING 1. Press * 6 7 (on a rotary phone, You can program your phone to block calls from your selected list of phone 2. Follow the voice instructions and press 3 to turn the feature ON (if it prerecorded announcement and are terminated. Calls from other numbers are not blocked. You can change numbers on your list at any time.** HOW TO TURN ON CALL SCREENING 1. Press * 6 0 (on a rotary phone, dial 1160). Listen for an announcement telling you whether dial 1167). Enter the number you re calling as usual. able to see your number displayed on their telephone display screen. Instead, a P or PRIVATE will be displayed. You must press * 6 7 before each call you place. Otherwise, your phone number will be released to the person receiving your call. (allowing your number to be displayed) on a in individual call, press * 8 2 (on a rotary phone dial 1182) before placing the call. Call Screening OFF (if it is currently on). TO ADD THE LAST CALLER TO Press * 0 1 * (on a rotary phone, dial 1201). TO ADD A NUMBER TO YOUR LIST Press # (on a rotary phone, dial 12). can store up to 31 numbers on your Call Screening list. prerecorded voice will then tell you how many (if any) numbers are currently stored in your screening list. Now you can reject all callers who have a private number and have chosen to block their number from being displayed on your Caller ID device.** PER-LINE If you have requested Per-Line Blocking from your telephone company, you do not need to dial a code to block your number each time. your number will always appear as PRIVATE. Anonymous Call Rejection HOW TO USE ANONYMOUS CALL REJECTION 1. Press * 7 7 (on a rotary phone, dial 1177). up. HOW TO CANCEL ANONYMOUS CALL REJECTION 1. Press * 8 7 (on a rotary phone, TO REMOVE A NUMBER FROM Press * (on a rotary phone, dial 11). Follow the voice instructions to remove any or all of the numbers from your list. TO HEAR THE PHONE NUMBERS ON Press 1 After the list is read, voice instructions will follow. TO HEAR INSTRUCTIONS AGAIN Press 0. NOTE: See Notes under Selective Call Acceptance on previous page. NOTE: Callers who have blocked the display of their number will hear an announcement that you do not accept anonymous calls and they should remove blocking and call again. All other calls will ring through as usual. dial 1187). 35
Toll Restrictions 900# CALL BLOCK emotionally especially in families with children. We can block calls to 900 toll numbers protecting your children against solicitation and you from unexpected charges. 1+ NUMBERS: Toll calls starting with 1+ area code and number cannot be originated from your phone line. Calling card calls can be made. Includes 900 Block. TOTAL BLOCK: No toll calls can be made, local calls only. Also blocks 800# and 888# toll-free calls. Used when you can t control toll calls originating from your phone line. TOLL RESTRICTIONS WITH 800# & 888# ACCESSIBILITY: No toll calls can be made. You can make 800# and 888# toll free calls and calling card calls. TOLL CONTROL WITH PIN: Toll calls can be made only when your (PIN) is used. Prevents unauthorized calls. HOW TO SETUP YOUR PIN 1. Lift the handset and listen for a dial Press * 1 2 (on a rotary phone, dial 1112). Listen for dial 2. Press default PIN (provided by the telephone company) and #, (rotary phone ignore # ). Listen for three beeps, then dial 3. Press new PIN access code and # (rotary phone ignore # ). Listen for three beeps. 4. Repeat step 3 (use same PIN as in step 3). Listen for three beeps, then hang up. HOW TO CHANGE YOUR PIN 1. Lift the handset and listen for a dial Press * 1 2 (on a rotary phone, dial 1112). Listen for dial 2. Press old PIN access code and # (rotary phone ignore # ). Listen for three beeps. 3. Press new PIN access code and # (rotary phone ignore # ). Listen for three beeps. 4. Repeat step 3. Listen for three beeps. TOLL CONTROL INSTRUCTIONS: WITH PIN HOW TO CHANGE YOUR PIN 1. To change you PIN you will need to call Customer Service. HOW TO USE TOLL CONTROL WITH PIN 1. Lift the handset and listen for a dial Dial 1 + 10 digit # you are trying to reach. 2. Listen for the beeps and enter your PIN access code and the call will complete. HOW TO USE TOLL CONTROL WITH PIN 1. Lift the handset and listen for a dial Press * 1 3 (on a rotary phone, dial 1113). Listen for dial 2. Press your PIN access code (1-7 digits), and # (rotary phone ignore # ). 3. Listen for three beeps and dial tone then place your toll call. WireGuardSM & WireGuardSM Plus Maintenance WireGuard ordable maintenance for standard telephone wire and modular phone jacks inside your home or business. For just pennies a day, you can protect yourself against the cost of service calls and charges for repairs, if your inside wiring or jacks ever need repairing or replacing. Wilkes WireGuardSM service will cover all charges for repairs to properly installed wires and jacks. WireGuardSM cost on $2.45 per month for residential customers and $3.00 for businesses. SM Plus, a protection plan designed to protect your High-Speed Internet service from costly repairs. For only $5.00 a month residential and $5.45 for business, Wilkes Telecommunications will provide ation to the modem and no charge for service trips. WireGuardSM Plus also includes standard WireGuardSM protection for inside telephone wiring. Call Wilkes Telecommunications today to sign up for WireGuardSM Plus and protect yourself from costly repairs. SM 36