This service allows you to talk to the 3rd party before transferring the original called party to them. To use Attended Call transfer:

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1 Calling Features Attend Call Transfer Auto Redial Anonymous Call Rejection Call Blocking Call Forward Busy Line Call Forward Don't Answer Call Forwarding Remote Access Call Forwarding Universal Call Holding Call Return Call Transfer Disconnect Call Waiting Caller ID Cancel Call Waiting Preferred Call Forwarding Selective Call Acceptance Speed Calling 30 Three Way Calling Attend Call Transfer This service allows you to talk to the 3rd party before transferring the original called party to them. To use Attended Call transfer: Note: 1. While on a call, press the switch hook 2. Dial the phone number you wish to transfer the caller to and wait for the 3rd party to answer 3. Hang up the phone The caller can hang up the phone in step 3 too, no reason to hit the switch hook and then wait and hang up If the person that is hosting the 3 way call hangs up, all parties are disconnected.

2 Auto Redial With Auto Redial, you'll never have to wait by the phone for a busy number to become free. Simply dial a code and walk away. Auto Redial keeps trying the number for you. When the number you are calling becomes available, Auto Redial alerts you with a distinctive ringing pattern on your telephone. To use Auto Redial: 1. Dial *66 when you hear a busy tone. While the Auto Redial feature is activated, the user is free to use the phone to originate and receive other calls. 2. When the busy line becomes free, the user is notified by a tone. 3. By pressing an idle DN key the Auto Redial feature will complete the call. 4. Auto Redial may be deactivated at any time by dialing *86. If the user is on a call when the busy line becomes free, the Auto Redial request remains pending and notification is given when he goes on hook. Upon notification, the user has a predefined time (from 8 to 32 seconds) to complete the call. If it is not completed within that time, Auto Redial is deactivated, and the user must redial to complete the call. Anonymous Call Rejection This feature allows you to reject calls for which Calling Name/Number Display information has been intentionally blocked, and may be used with or without Calling Name/Number Display sets. Only calls for which the information has been intentionally blocked are rejected. If the display information is not available due to network restrictions or for other reasons, the receiving customer premise equipment if equipped is presented with a message indicating that the calling information is unavailable. Rejected calls are sent to an operating company announcement. To use Anonymous Call Rejection: 1. Dial * 77 and wait for the confirmation tone then hang up. 2. To deactivate this service dial *87 and wait for the confirmation tone then hang up. Note: Anonymous Call Rejection can be overridden by an operator in case of emergency. Call Blocking This feature may be used to prevent an unwanted caller from repeatedly calling you. Simply hang up on an annoying phone call and use Call Blocking to prevent that number from getting through again. Call Blocking takes control of your telephone away from callers and puts it in your hands.

3 With Call Blocking, you can create a list of up to six telephone numbers you want to block. Callers from those numbers never reach you; instead, they reach a prerecorded message telling them that Call Blocking has been activated. Your phone will not even ring. To use Call Blocking: 1. Dial *60 and follow the voice prompt menu. 2. To deactivate simply listen for the dial tone and dial *80. To add a phone number to your list: 1. Dial *60. Then press # 3 and wait for the tone. 2. Dial the first phone number to be added, then #. Repeat the last two steps to add more numbers. To remove numbers from Call Blocking: Dial *60 and follow the voice prompt menu. To block calls from your last caller: 1. Dial *60. Then press # 3 and wait for the tone. 2. Dial 01 followed by #. Call Forward Busy Line This feature ensures that incoming callers can talk with someone else or leave a message in your voice mailbox while you are on the phone. This service is always on for subscribers. Call Forward Don't Answer This service allows you to forward your calls if you are unable to answer the call in time. This service is always on for subscribers. Call Forwarding Remote Access Call Forwarding Remote Access (CFRA) permits Call Forward Universal subscribers to activate, change, or deactivate their Call Forward service from any city, state, or country while traveling. This feature ensures that your calls always reach you, regardless of the complexity of your schedule.

4 To use call forward remote activation you must first program a PIN number from your home office location: 1. Dial * When the voice prompt asks for the feature number, dial * It will then prompt you to dial the default PIN number. The default PIN number is Then press #. 4. The prompt will then ask you to dial your new PIN number. Please enter a 4 digit number followed by #. 5. You will then be prompted to re enter the new PIN number. Enter the number and press #. To use Call Forward from a remote location: 1. Dial the CFRA number for your local area. You may select from one of the numbers within your area. 2. You will then be prompted to enter your 10 digit phone number that you would like to have forwarded, followed by your PIN number. Then press #. 3. You will then be prompted to activate/deactivate the call forward remote activation feature. To activate, press *72 followed by #. To deactivate, press *73 followed by #. 4. The system will then prompt you to enter the number you would like to forward your calls to. Enter then 10 digit phone number and press #. 5. The system will then ask you to confirm the forward to phone number. If correct press 1, if incorrect press 2 and you will be prompted to enter the new 10 digit phone number. To Test Call Forward: 1. Use a different phone line than the activated phone line with the call forwarding feature. 2. Dial the phone number that you call forwarded. Call Forwarding Universal This service allows you to forward calls to another phone number where you may be reached or where someone can answer the call for you. You may even transfer your calls to a long distance number. To use Call Forward: 1. Dial *72 and wait for the dial tone. 2. Dial the number where you would like your calls forwarded. Once this call is answered, Call Forward is in effect. NOTE: If the line is busy or there is no answer where you are forwarding your calls, repeat steps 1 through 3 within two minutes. You will hear a confirmation tone to let you know Call Forward is now working. 3. To deactivate, dial *73 and wait for the confirmation tone then you may hang up.

5 Call Holding This feature allows you to hold one call for any length of time, until either party goes on hook. To use Call Holding: While on your call press the switch hook and dial *52. With Call Holding, the station user who activated the hold can place another call or perform other tasks, such as program a Speed Call list or forward a call. Call Holding is deactivated when any of the following occurs: 1. The holding station goes on hook on a second call that was placed or received while the original call was on hold, and then goes off hook after receiving ringing, which reestablishes the original connection. 2. The held station hangs up, terminating the connection. 3. The holding station flashes the switch hook (receives special dial tone) and dials the Call Hold feature activation code *52 again. The holding station is then reconnected to the held party. Call Return This feature allows you to return a call if it could not be answered in time. To use Call Return Dial *69 and the call goes through to the last number that attempted to reach you. Call Transfer Disconnect This feature enables the customer to transfer a caller to another local phone number. To use Call Transfer Disconnect (CTD): 1. While on a call, press the switch hook. 2. Dial the local phone number you wish to transfer the caller to and then press the switch hook. 3. The call will be transferred and you may hang up the telephone.

6 Call Waiting This service allows you to talk on the phone without missing incoming calls. A special tone alerts the subscriber that a call is coming in. To answer Call Waiting: 1. Press and quickly release the switch hook on your phone. The first caller is automatically put on hold, and you are connected with the second caller. 2. To end either call, hang up and your phone will ring. When you answer, you will be connected with the remaining caller. Caller ID This service allows you to view a caller's name on a display before answering the phone. The name is delivered for display during the silent period between the first and second ringing cycles. The subscriber requires a telephone or adjunct set with name display capability to receive and display the calling name information. Cancel Call Waiting The Cancel Call Waiting (CCW) service allows you to cancel the call waiting function for the duration of an individual call to prevent call waiting tones from interrupting your conversation for the duration of this call. CCW can also be used effectively to ensure the integrity of data transmissions for home computer users. This feature enables the telephone operating company to assign the Cancel Call Waiting feature on either a line by line or an office wide basis. To use Cancel Call Waiting: 1. Dial *70 and listen for the confirmation tone. 2. Dial the number you wish to call. 3. After you hang up, Call Waiting will be returned to service. To use Cancel Call Waiting during a call: 1. Press and release the switch hook. 2. Dial *70 and listen for the confirmation tone. You will automatically be reconnected to your call.

7 Preferred Call Forwarding Preferred Call Forwarding lets you transfer specific calls to another telephone number where you may be reached or where someone can take a message for you. Simply create your own list of "telephone VIPs" and only calls from these people are forwarded. To use Preferred Call Forwarding: 1. Begin by making a list of up to six numbers to put on your "VIP" list. 2. Dial *63 and follow the voice instructions to enter the forwarding number. 3. To deactivate this service, lift the handset and listen for the dial tone. 4. Dial *83 and wait for the confirmation tone then you may hang up. To add a phone number to your list: 1. Dial *63 to turn on Call Forwarding. 2. Press # 4 and wait for the tone. 3. Dial a number from your list and press #. Repeat these two steps to add more numbers. To add the phone number of your last caller to the list: 1. Dial *63 to turn on Call Forwarding. 2. Press # and wait for the tone. 3. Dial 01 followed by #. Selective Call Acceptance This feature screens incoming calls against a list of subscriber specified Directory Numbers (DN) and only accepts calls from those DNs. Calls from any other DN are denied access to the subscriber's line. This call acceptance feature ensures that you receive important calls but are not interrupted by unwanted calls. To use Selective Call Acceptance: 1. To create/modify the list, dial *68. This will allow you to query the feature status, activate/review the list, and add/delete DNs from the list. 2. To deactivate Selective Call Acceptance dial *88 Speed Calling 30 This feature allows you to program up to 30 phone numbers into your speed calling list.

8 To program the speed calling list: 1. Dial *75 and wait for the dial tone. 2. Dial a two digit speed code (choose any number between 20 and 49). 3. Dial the phone number you wish to assign to that speed code (for long distance calls, include one plus the area code). 4. Press the # key and wait for the confirmation tone. To call someone on the speed call list: Dial the two digit speed code and then #. To change your speed call list: 1. Dial *75 and listen for the dial tone. 2. Dial the two digit speed code you wish to change. Listen for the cancellation tone and then the dial tone. 3. Dial the telephone number you wish to assign to that speed code, press # and wait for a confirmation tone. Three Way Calling This service allows you to add a third party to your conversation. To use Three Way Calling: Notes: 1. Press and quickly release the switch hook to put the first caller on hold. 2. Listen for the dial tone and dial the third person's number. 3. When the third person answers, press and release the switch hook to add in the first caller. 4. To cancel the three way connection, press and quickly release the switch hook. You will be reconnected to the person holding. If either of the two callers hang up, you can continue talking to the remaining person. 1. Instead of using the switch hook to get return dial tone for CTD, CW, Three Way Calling, the "flash" button can be used on phone sets so equipped. 2. Some features take precedence over others. All features are subject to compatibility with customer lines and telephone equipment.