1 Table of Contents Introduction Welcome to MTS Call Answer Call Answer Features at a Glance Basic Features Getting Started Quick Reference Charts Ongoing Access to Your Mailbox Changing Your Personal Greeting Other Greeting Options Exclusive Call Answer Plus Features Extension Mailboxes Outcall Notification Cut Through Paging Group Distribution Lists Other Call Answer Services Virtual Phone Service Calling Features Value Pack General Information Retrieving Your Messages Reviewing Messages A Quick Reference Advanced Features Customize Your Call Answer Service Sending Messages to Call Answer Subscribers Time & Date Playback Security Options Access Security Mark Message Anonymous Troubleshooting Guide Call Answer Quick Reference Chart Contacting Us
2 Introduction Welcome to MTS Call Answer Welcome to the convenient world of MTS Call Answer service. MTS Call Answer is the ultimate messaging system for your home or office. It s one of the easiest ways to make sure you re always in touch with family, friends and colleagues. And best of all, using it is as easy as using a Touch Tone phone. Important note for business users: Although various examples in this guide refer to your home telephone line, the information also applies if you have Call Answer service on your business telephone line. Call Answer the better way to manage messages. With Call Answer service, you ll quickly discover that it s more than just an answering machine. Receive messages even when you re on the phone. Play messages with more control and ease. Adjust the speed, skip messages and much more. There are no tapes or wires to worry about and it takes up absolutely no space. It even keeps working during a power failure. Send or forward messages directly to other Call Answer subscribers without ever ringing their phone. Using Call Answer is easy. Just follow the guide. Taking advantage of Call Answer s convenience and power is simple. In fact, all the features are activated directly from your telephone s keypad. Just follow the guide, listen to the system s friendly prompts, and you ll soon be on your way! And remember, if you have any questions about anything in this guide, please feel free to call us at (CALLMTS).
3 Call Answer Service Features at a Glance Mini Call Answer Call Answer Call Answer Plus Store up to 5 messages. Store up to 5 messages. Store up to 50 messages. Receive up to -minute messages Receive up to -minute messages Receive up to 5-minute messages and save them for 5 days. and save them for 7 days. and save them for 4 days. Save unheard messages for 5 days. Save unheard messages for days. Save unheard messages for days. Greet callers with a 5-second Greet callers with a 0-second Greet callers with a 60-second Personal Greeting. Personal Greeting. Personal Greeting. Stuttered dial tone indicates a Visual Message Waiting Light or Visual Message Waiting Light or message waiting. stuttered dial tone indicates a stuttered dial tone indicates a message waiting. message waiting. 4
4 Basic Features Getting Started Before you can use Call Answer service, you have to first initialize your Voice Mailbox. The voice prompts will guide you through these simple steps. Step Access the system. Dial *99 from your home or office. Dial from elsewhere in Manitoba. Dial 866 GET-MSGS ( ) from the rest of Canada and the United States. Step Enter your temporary password. If you are at your own telephone (the one with Call Answer), enter your temporary password (your telephone number). Press # and follow the playback instructions, then confirm or record again. To use the system s Standard Greeting: Press. The Standard Greeting will sound like this: Your call has been transferred to an automatic voice messaging system. (Your pre-recorded name or number from step 4) is not available. At the tone, please record your message. Step 6 To exit, press *. If you are at another telephone, enter your mailbox number (your telephone number) and press #. Then enter your temporary password. Step Enter the new password you wish to use. It can be any combination of 6 to 5 digits, not beginning with the number 0. For security reasons, please ensure you change your password immediately. Step 4 Identify your Voice Mailbox by recording your name, telephone number or business name. Step 5 Record your greeting. You have greeting options. To record a Personal Greeting: Press. Record your greeting. 5
5 Ongoing Access to Your Mailbox From Call Answer home/office: Step Step 9 9 Review Enter your password From another location that has Call Answer: Step Call Step Listen for prompt Step Press Step 4 Mailbox number Step 5 Enter your password Step 6 Press # From another location in Manitoba: Step Step Step Step 4 Step 5 Call in Manitoba Listen for prompt Press # Mailbox number Enter your password From another location in Canada or the U.S.: Step Call 866 GET-MSGS ( ) Step Listen for prompt Step Press # Step 4 Mailbox number Step 5 Enter your password Note: Your mailbox number is your telephone number. Message Review Messages Review Unheard Messages Erase Message Save Message Skip Message Skip to End of Message 7 9 # Changing Your Personal Greeting Main Menu Personal Options 4 Personal Options Greeting Greetings Change Personal Greeting Standard Greeting Personal Greeting Review Notification On/Off Other Greeting Options Main Menu Send Check Receipt Personal Options Restart Disconnect Personal Options Administrative Options Greetings Notification Schedules Security Options Extension Mailbox Exit Personal Greeting * Extended Absence Greeting Name * An Extended Absence Greeting can be recorded to advise callers you are away from your home/ office and will be checking messages infrequently. Available with Call Answer Plus only. Not compatible with Extension Mailboxes.
6 Retrieving Your Messages When you have a new message waiting, you will hear an interrupted dial tone when you pick up the receiver, or your phone s Message Waiting Light will be flashing (on Message Waiting Light capable phones only). This will not prevent you from making or receiving calls. How to retrieve messages: From home: Press *99. After hearing your pre-recorded name, enter your password. From elsewhere in Manitoba: Dial Press #. Enter your mailbox number. Enter your password. From elsewhere in Canada Dial 866 GET-MSGS ( ). and the United States: Press for Call Answer. Press #. Enter your mailbox number. Enter your password. Message Waiting Light The Message Waiting Light feature will activate a light on compatible telephone sets to indicate you have messages. It is a standard feature of Call Answer and Call Answer Plus (must be ordered by calling ). Please remember, after retrieving your messages, make sure you exit your mailbox properly by pressing * until you hear goodbye. This will ensure that your Message Waiting Light turns off. Compatible telephone sets include the Vista TM 50/90 models and the Regency 00/400/500 series phones. 7
7 How to review messages: After entering the system: Press to hear new, unheard messages first; or Press to review all messages. How to erase or save a message: After reviewing the message: Press 7 to erase the message. Press 9 to save it, archiving the message. 8
8 Reviewing Messages A Quick Reference During playback: Rewind 0 seconds 4 Play message slower Rewind to the beginning 5 Date, time, length and phone number of the caller who left the message Pause ( to continue) 6 Play message faster Fast forward 0 seconds 8 Normal volume Fast forward to the end of the message 9 Increase volume 7 Erase message immediately * Exit the system 9 Save (archive) message immediately 0 Help from the system After playback: 4 Replay 8 Reply 6 Forward 9 Save 7 Erase Helpful tips: # Skip message # Bypass the Personal Greeting of another Call Answer subscriber * Go to the previous step Once in your mailbox: Listen to all messages Listen to unheard messages Create and send a message 5 Date, time, length and phone number of the caller who left the message Remember: Your phone number will be provided in the envelope information (Option 5 during playback) if you choose to send a message, reply to a message, or forward a copy of a message while in your Call Answer mailbox. 9
9 Advanced Features Customize Your Call Answer Service How to control the number of rings callers hear before they go to your Call Answer mailbox (*94 Ring Control): From your phone with Call Answer: Press *94 for Ring Control. Enter the number of rings desired. You may choose between 0 and 9 rings (some areas may only choose between and 9 rings). A confirmation tone will let you know the change has been accepted. How to change your password: From the Main Menu: Press 4 for Personal Options. Press for Administrative Options. Press for Passwords. Enter your new password. Press # to confirm. How to change your pre-recorded name: From the Main Menu: Press 4 for Personal Options. Press for Greetings. Press to change your pre-recorded name. Record your new name. Press # to confirm. How to change your Personal Greeting: From the Main Menu: Press 4 for Personal Options. Press for Greetings. Press to record a Personal Greeting; OR Record your greeting. Press # and follow the playback instructions, then confirm or record again. Press for a Standard Greeting. 0
10 How to change the length of your voice prompts: From the Main Menu: Press 4 for Personal Options. Press for Administrative Options. Press for Prompt Level. Press for Standard, for Extended or for Rapid prompts. How to time and date stamp your messages: From the Main Menu: Press 4 for Personal Options. Press for Administrative Options. Press 4 for Time & Date Playback. Press for on or for off. How to choose whether callers are sent to your mailbox when the line is busy, or have them get a busy signal (*90/*9 Busy Line Control): From your phone To have callers get a busy signal: with Call Answer: Press *9. A confirmation tone will let you know the change has been accepted. To have callers go to your mailbox when the line is busy: Press *90. A confirmation tone will let you know the change has been accepted.
11 How to turn Call Answer service on or off (*9/*9 Ring No Answer On/Off): From your phone with Call Answer: To have calls go unanswered: Press *9 to turn Ring No Answer off. A confirmation tone will let you know the change has been accepted. To have calls forwarded to your mailbox: Press *9 to turn Ring No Answer back on. A confirmation tone will let you know the change has been accepted. How to listen to callers while they are leaving a message in your mailbox and intercept the call (*95 Call Monitor): This service is automatically available to all Call Answer subscribers. It is free with Call Answer Plus, and available on a Pay Per Use basis with Call Answer. Please see rate card for pricing. When using Call Monitor: A short ring alerts you when a call has been transferred to your mailbox. To find out who s calling, pick up the receiver and press *95 to listen to the message without being heard. (For Call Answer Plus customers, just press the receiver/ disconnect button.) While monitoring the message, press the receiver/disconnect or link button to speak to the caller, or just hang up if you prefer not to intercept the message. Call Monitor must be activated within 0 seconds of the call being forwarded to your mailbox. Important notes: One-touch star features (*90, *9, *9, *9, *94, *95 and *99) only work from a line that has Call Answer service. You must subscribe to Call Forward Busy in order to use Busy Line Control.
12 Sending Messages to Call Answer Subscribers Call Answer service gives you a number of convenient features that make it easy to communicate with other Call Answer subscribers. You can use your mailbox to reply to a message. You can record a message and send it directly to another Call Answer subscriber without even ringing their phone. And you can forward an existing message to another Call Answer subscriber. Call Answer Plus takes this one step further, allowing you to create distribution lists for forwarding messages to other Call Answer mailboxes. Remember: Your phone number will be delivered in the envelope information if you choose to send a message, reply to a message, or forward a copy of a message while in your Call Answer mailbox. All messages sent, replied, and forwarded from your Call Answer mailbox will arrive with the phone number attached, even if one subscribes to Call Display blocking. In these cases, the number can be blocked by manually marking the message anonymous. How to send a message directly to another Call Answer mailbox: From the Main Menu: Press to begin recording your message. Press # when you finish recording your message. Enter the phone number of the destination mailbox. Press # to send the message; OR Press to mark the message private. Press to mark the message urgent. Press for receipt confirmation. Press 4 for future delivery. Press 5 to mark the message anonymous. Press # to exit.
13 Important notes on message delivery options: Marking a message private prevents the person receiving the message from sending a copy of it to other mailboxes. Marking a message urgent positions it at the beginning of the recipient s message list and labels it urgent. Using the confirmation option, you can be notified when the recipient has listened to your message. If the recipient has not listened to it after 4 hours, you will receive a confirmation of non-delivery. The future delivery option allows you to have a message sent at a future date. The system will prompt you for the month, day and time you wish to have it sent. This feature is especially useful for sending yourself reminder messages. Marking a message anonymous prevents your name and phone number from being delivered in the envelope information of the message. How to forward a message to another Call Answer mailbox: After message review: Make sure you are at the end of the message. Press 6. Record an introduction to the message you are forwarding. Press # to stop recording. Enter the destination number. Press #. Press # to send the message. How to reply to a message: After message review: Press 8. Record your reply. Press # to stop recording. Press # to send the message. 4
14 How to confirm receipt of a message: Call Answer can let you know if a recipient has listened to the message(s) sent from your mailbox. From the Main Menu: Press to check receipt. Enter the recipient s mailbox number. If the recipient has not listened to your message(s), the system will indicate how many of your messages are in the mailbox, and then play back each message. If the recipient has listened to your message(s), the system will respond: All messages received in that mailbox. Time & Date Playback By activating the Time & Date Playback option, the time and date stamp will automatically be heard before every message. From the Main Menu: Press 4 for Personal Options. Press for Administrative Options. Press 4 for Time & Date Playback. Press for on or for off. 5
15 Security Options Access Security Access Security is a feature that lets you know if an unauthorized entry has been made into your mailbox. When you activate this feature, you will be required to record your name and the current time. From this point, every time you access your mailbox, the system will play the name and time recorded during the previous session. If the name and time are not recorded in your voice, or if the feature was skipped, an unauthorized entry may have occurred. From the Main Menu: Press 4 for Personal Options. Press 6 for Security Options. Press for on or for off (or 0 for a tutorial). Mark Message Anonymous If there are times when you do not want your name and phone number sent in the envelope information of a message, simply mark the message anonymous. See Sending Messages to Call Answer Subscribers on page. 6
16 Exclusive Call Answer Plus Features Extension Mailboxes Exclusive to Call Answer Plus, the Extension Mailbox feature lets individuals receive messages separately in their own mailbox with their own password. It allows for main mailbox and up to separate Extension Mailboxes. How to set up your Extension Mailbox: Step Log into your main mailbox. Step From the Main Menu: Press 4 for Personal Options. Press 9 for Extension Mailboxes. Enter the number of extensions you wish to add (, or ). Step The system will automatically assign a 4-digit password for each additional mailbox. You can retain this password or change it. Press to retain it; or Press to change it. Now enter a new 6-digit password. Step 4 After you have retained or changed your password, you may: Press # to accept the password; Press * to re-enter the password; or Press to play back the password. Step 5 Record a name (or business name) to identify the extension. Record the extension name and press #. Press * to re-record the name (if required). Press # to confirm it. Step 6 Record a greeting for the extension, you may select: for the system s Standard Greeting; or for a Personal Greeting. Record the greeting and press #. The system will play back the greeting. Press # to accept it; or Press * to re-record it. 7
17 You have now finished creating the extension. The first time it is accessed, a tutorial will be played that allows the user to change or retain any of the set-up options you have just created. At this time, the system will also ask if you d like to rerecord the greeting for the main mailbox. Your new greeting should inform callers about the new extensions. It should also tell callers which number to press for each extension (e.g. press for Jim and for Sandy ). You have three options: Press to re-record the Personal Greeting for the main mailbox; Press to add or remove extensions; or Press * to exit Extension Mailbox Options and return to Personal Options. How to delete Extension Mailboxes: From the Main Menu: Press 4 for Personal Options. Press 9 for Extension Mailboxes. Press,, or for the specific extension you wish to delete. The system will confirm that the extension exists. Press 7 to delete the extension. Press # to confirm the deletion or press * to cancel it. WARNING by deleting the extension, you will also erase any messages in that extension. Messages in the main mailbox will not be affected. How to log into an Extension Mailbox: Dial from your home/office: You will hear the recorded name for your mailbox. Enter the password for the main mailbox OR the password for the Extension Mailbox you wish to access. 8
18 How to log into more than one mailbox on the same call: Dial from your home/office: Follow the previous instructions for how to log into an Extension Mailbox. When you have finished your session with the current mailbox, press 5. This will get you into the general system. Press # to indicate you have another mailbox on the system. Press # again. Enter your mailbox number (your phone number). Enter the password for your main mailbox or one of the Extension Mailboxes. Repeat until you have logged into all the mailboxes. How to send a message between mailboxes: Log into any of the Press. mailboxes. From the Record your message and press #. Main Menu: When the system prompts you to enter the destination: Press for extension ; Press for extension ; Press for extension ; or Enter the main phone number. Press # to confirm the destination or press * to cancel and re-enter the destination. How to determine the number of messages in each Mailbox Extension: Log into any of the Press 0. mailboxes. From the The system will respond with how many messages, new and archived, are in the mailbox Main Menu: you are currently in, followed by the number of messages in each additional mailbox. 9
19 Outcall Notification Call Answer Plus lets you stay in touch no matter where you are. With Outcall Notification, you can be notified at a designated number or pager when new messages are delivered to your mailbox. Designed for maximum convenience, it gives you complete control over the hours when outcalling is in effect. You can also set up the outcall schedule to have the system call you immediately when a message is delivered, or you can select intervals of time between when a new message reaches your mailbox, and when the system notifies you. Notification for urgent and non-urgent messages can also be handled differently. Three notification schedules are available:. Pager Schedule designed to outcall to a tone or display pager. If you have a display pager, the system will display Second Schedule designed to outcall to a regular phone number. It plays a series of interactive prompts to whomever answers the outcall.. Temporary Schedule will override the Pager and Second Schedules without erasing or modifying them. The system will prompt you to enter the number of days you want the Temporary Schedule to be activated. The Temporary Schedule will outcall in a manner similar to the Second Schedule, using a series of interactive prompts when someone answers the outcall. How to set up a Notification Schedule: From the Main Menu: Press 4 for Personal Options. Press 4 for Notification Schedules. Select the Pager, Second, or Temporary Schedule. Enter the telephone number where you want to be paged or called. Enter the weekday outcalling start and stop times. Enter the weekend outcalling start and stop times. Select whether you want to be notified of all messages, urgent messages only, or urgent messages sent from a Group Distribution List. Select how soon the system should notify you after a new message arrives (times can be different for urgent and non-urgent messages). Press to confirm the schedule or to change it. 0
20 How to turn Outcall Notification on/off: From the Main Menu: Press 4 for Personal Options. Press for Notification Options. Press to turn Outcall Notification on, or press to turn it off. Important notes: If you do not retrieve your messages after an outcall, your mailbox will continue to send an outcall every ten minutes until you retrieve your messages. After the fifth attempt, the system will stop sending outcalls. If you have set up both the Pager and Second Schedules to notify you at the same time, only the Pager Schedule will outcall. Outcall Notification is not available to the Extension Mailboxes, only to the main mailbox. Cut Through Paging You can have Call Answer Plus page you when there is a message in your Call Answer Plus mailbox. With this feature, the caller s telephone number can be delivered right to your pager. To use the Cut Through Paging option, simply set up the Pager Schedule. Once your pager s Outcall Notification has been turned on, you will automatically receive the Cut Through Paging option. To let callers know how to page you, change your Personal Greeting to reflect the change. An example: Hi, you have reached Mr. Ross. I am unable to take your call, so please leave a message after the beep. If you need to page me, press 5 and enter your number, followed by a brief voice message. I will return your call as soon as possible. When callers enter their telephone number, Call Answer Plus will deliver it to your pager. If they decide to leave a voice message as well, Call Answer Plus will deliver a at the end of the telephone number.
21 Group Distribution Lists Group Distribution Lists can save you valuable time when sending Voice Mail messages to the same group of people. Messages can be sent to all members of the list using a convenient two-digit destination number. You can also delete lists, or review and modify existing lists. How to create a Group Distribution List: From the Main Menu: Press 4 for Personal Options. Press for Administrative Options. Press for Group Lists. Press to create a list. Assign a two-digit number to the list you want to create (from -5). Record a name for the list. Enter the mailbox number (telephone number) of each person you want on the list (you can include up to 5 numbers per list). Press to review all the names on the list. Press * to exit and save the complete list. Repeat, and create up to 5 different lists. Other Call Answer Services Virtual Phone Service Virtual Phone service is available with Call Answer and Call Answer Plus. An exciting new feature, Virtual Phone service gives you the same convenience and power of Call Answer, but without requiring an actual phone line. With Virtual Phone service, you never miss calls because they are automatically sent to your Voice Mail. Your messages remain confidential because only you can listen to them. Virtual Phone service also lets you store up to 5 messages for 7 days, and comes with a White Pages directory listing for your home, or a Yellow Pages listing for your business. And with Call Answer Plus, you can take advantage of powerful features like Outcall Notification and Extension Mailboxes.
22 How to pick up your messages: From any phone: Dial in Manitoba OR 866 GET-MSGS ( ) in Canada and the United States. Listen to the introductory prompts. Press #. Enter your mailbox number. Enter your password. (If accessing it for the first time, your password is your mailbox number.) If the phone has Dial Call Answer: Listen to the introductory prompts. Press *. Enter your mailbox number. Enter your password. (If accessing it for the first time, your password is your mailbox number.) Calling Features Value Pack Looking for total control over your phone? You need to look at the Calling Features Value Pack. Powerful, convenient and economical, the Calling Features Value Pack contains 8 of our most popular calling features including Call Answer Plus for one low price. For more information, and to get your copy of the Calling Features Value Pack brochure, call us at (CALLMTS), visit your nearest Connect store or visit us online at mts.mb.ca.
23 General Information Troubleshooting Guide Problem Troubleshooting Tip Feature Description Calls aren t being put through The "Ring No Answer" option RING NO ANSWER ON/OFF to my mailbox the phone may be turned off. You can control whether Call Answer just keeps ringing. is turned on or off by pressing *9 to turn it on and *9 to turn it off. See page for more details. Calls are going straight into The number of rings might be RING CONTROL my mailbox the phone set to 0. You can control the number of rings doesn t ring at all. callers hear before they are forwarded OR to your Voice Mail. Press *94 and enter the number of rings (0-9) you want Someone may have sent a message callers to hear. See page 0 for more through the Call Answer system. details. 4 OR SENDING A MESSAGE Someone else may have sent you a message directly through the Call Answer system. When this happens, the message arrives without ringing your phone. See page for more details. When I m on the phone, callers The Busy Line Control feature BUSY LINE CONTROL get a busy signal instead of being may be in the off position. You have the option to send additional forwarded to my Voice Mail. callers to your Voice Mailbox or have OR them hear a busy signal when you re on the line. Press *9 and callers will receive Call Forward Busy might not a busy signal. Press *90 to send callers to be programmed on your line. your Voice Mail. See page for more details. If you experience further problems, call Repair Services at 6.
24 Problem Troubleshooting Tip Feature Description I m setting up my Call Answer Your mailbox number will always GETTING STARTED mailbox. What is my mailbox be your 7-digit telephone number. See page 5 for more details. number? I m setting up my Call Answer Your temporary password is always GETTING STARTED mailbox. What is my your 7-digit telephone number. When you set up your mailbox, the temporary password? service will prompt you to change your temporary password to your own personal password. See page 5 for more details. I forgot my password. It is always a good idea to choose a PASSWORD password that you can remember. Call Repair Services at 6 to reset your It can be as few as 6 digits or as many password. Please keep in mind that we as 5. (Note: your password cannot begin with zero.) will need to reinitialize your mailbox, erasing all the messages that are currently in your mailbox. When accessing my mailbox, Your Security Options are on. SECURITY OPTIONS why do I have to record my This feature lets you know if an To turn this feature off, access your name and the current time? unauthorized entry has been made mailbox as you normally would, follow into your mailbox. the prompts and record your name and the current time. Then press 4 for Personal Options. Press 6 for Security Options. Press for off. See page 6 for more details. 5
25 Problem Troubleshooting Tip Feature Description I hear the stuttered dial tone You might not have properly exited EXITING YOUR MAILBOX telling me I have new messages, your mailbox the last time you You should always exit your mailbox but I don t have any. accessed it. by pressing * until you hear good-bye. It is also a good idea to wait approxi- OR mately 6 seconds before picking up the handset again to allow for the Message The Message Waiting Light is Waiting Light or stuttered dial tone to blinking, but I don t have any reset. If the problem persists, call Repair new messages. Services at 6 and have them reset your message-waiting indicator. I can t access my Voice Mail The Call Answer access number is REMOTE ACCESS when I m calling from a phone No long distance charges To access your Voice Mailbox, dial the other than my home phone. are incurred if you dial this number Call Answer access number (5-9999), in Manitoba. To access Call Answer press #, enter your mailbox number, when in other provinces or the and follow the prompts. OR dial United States, please dial 866 GET-MSGS ( ) and 866 GET-MSGS ( ). press for Call Answer. If you are calling from a phone that has Call Answer, press *99, press *, enter your mailbox number, enter your password and follow the prompts. Another option is to dial your phone number, then press * when your Personal Greeting starts. That will bring you into the general system. Then press #, enter your mailbox number, enter your password and follow the prompts. See page 7 for more details. 6
26 Problem Troubleshooting Tip Feature Description When I press *99 to access Hang up and try again in a few my messages: minutes. The system may be busy. It doesn t go into my mailbox. It just rings. I get a busy signal. OR I dialed my access number, but it s not working. My Call Answer voice prompts The Prompt Level may have been PROMPT LEVEL have changed. changed. The Prompt Level selection allows you to determine the amount of information the voice prompts provide during your session Standard, Extended, or Rapid. To change this setting, access your Voice Mail, press 4 for Personal Options, press for Administrative Options, press for Prompt Level, and press for Standard Prompts. Important notes: For any *'##' command, you just have to pick up the phone and dial the -digit number. If any of the previous tips do not solve your problem, call Repair Services at 6. 7
27 Call Answer Quick Reference Chart Enter the system. Call the system. Listen to the message. Enter your password 4. Press # Main Menu Check Messages Unheard Messages Review Messages Review Send * Check Receipt * Personal Options 4 While listening Record message Notification On/Off Playback Controls Position Speed Enter mailbox number Volume End # Rewind Pause/ Forward Restart Slower Envelope Faster Normal Louder 8 9 Press to replay Skip # After listening Outcall Notification Message Waiting On/Off Enter destination mailbox Erase Reply* Save Delivery Options Private Urgent Replay Message Confirmation Future Delivery Time & Date Forward a copy* 6 Send # Confirm Receipt Notify of Non-Receipt Return to Main Menu Enter additional destination No more destinations Restart Disconnect Available to Call Answer Plus and Enhanced customers only. 5 Personal Options Administrative Options Greetings Notification Schedules Security Options Extension Mailbox ** Voice Mail Messaging functions. ** An Extended Absence Greeting can be recorded to advise callers you are away from your home/office and will be checking messages infrequently. Available with Call Answer Plus. Not compatible with Extension Mailboxes Greetings Personal Greeting * Extended Absence Greeting Name * Pager Schedule Second Schedule Temporary Schedule Enter Extension Number Administrative Options Password Group Distribution Lists Prompt Level Time & Date Playback On Off Tutorial Create or delete 4 0 Establish or change password Create Edit Delete List Names Standard Prompts Extended Prompts Rapid Prompts 4 On Off 8
28 Contacting Us If you have any questions about anything in this guide, or about Call Answer in general, please feel free to call us at (CALLMTS) or visit your nearest Connect store. You can also submit your questions online by visiting mts.mb.ca. If you are experiencing technical difficulties, call Repair Services at 6. All features may not be available in all areas. TouchTone is a trademark of Bell Canada, used under license. Vista is a trademark of Aastra Technologies Ltd., used under license. 9
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Quick Reference Instructions Verizon Home Voice Mail Your first step... ALWAYS GET INTO YOUR MAILBOX FIRST To do this from your home telephone, dial the Home Voice Mail system number, then enter your passcode.
Welcome home phone service guide calling features and services tips and instructions Primus Local Home Phone Service Inside your guide to Primus Local Home Phone Service Services included with Primus Local
It s What We Do. Telephone Get Going Guide Welcome and Introduction Welcome to Astound telephone services brought to you by Astound Broadband! This Get Going Guide will familiarize you with our telephone
Anonymous Call Rejection Don t waste time taking calls you don t want. Anonymous Call Rejection (ACR) allows you to block incoming calls from people who use *67 to block their phone number as well as calls
HPUG_1014 Shaw Home Phone. User Guide Hello. Welcome to the wonderful world of Shaw Home Phone. This tiny book tells you every detail you need to know to use all of your new phone features like a superstar.
VIP (Traditional) Home Phone Calling Features This document details each calling feature and its usage. Please note that this document applies only to our VIP Home Phone service for Kitchener-Waterloo,
BUSINESS VOICEMAIL User Guide Voicemail BASICS You may interact with your Voicemail Service from any Touch-Tone telephone. You can receive messages 24 hours a day, 7 days a week. You may have a total of
Analog Business Phone User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option
GettingStarted The first time you dial into BusinessVoice Mail, you will be asked to set up your mailbox. You will need the following information: Business Voice Mail Access Telephone Number: Your Telephone
UC Berkeley Cal Voicemail Telephone User Guide Fall 2009 Cal Voicemail User Guide Table of Contents Welcome to Cal Voicemail... 3 Getting Started... 4 Accessing Cal Voicemail... 5 Main Menu... 6 Personal
South College VOIP Phone Training Some of the components of your new telephone system are Cisco IP phones (Series 7945/7962), Call Manager and Unity Express Voice Mail. Some employees will have 7945/7962
Call Answer/Message Manager with Aliant Voicemail Online Call Answer/Message Manager automatically takes a message when you re away, on the telephone or on Dial up Internet. You ll enjoy the convenience
Voice Messaging Reference Guide Table of Contents Voice Messaging 1 Getting Started 3 To Play a Message 4 To Answer a Message 5 To Make a Message 6 To Give a Message 7 Message Addressing Options 8 User
COMCAST DIGITAL VOICE USER GUIDE WELCOME TO COMCAST DIGITAL VOICE Go ahead. Pick up your phone. Call your neighbor. Your best friend across the country. Or your cousin in Europe. Now that you have Comcast
Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference
Home Phone Service Guide calling features and services tips and instructions Primus Home Phone Service Inside your guide to Primus Home Phone Service Services included with Primus Home Phone Service: 911,
Coral Message Center (CMC) User Guide Version 2.1 for Windows The flexible way to communicate. 2002-2003 Active Voice LLC All rights reserved. First edition 2003. 1 for Yes, 2 for No, PhoneBASIC, Repartee,
Cox Digital Telephone Quick Guide Managing Your Calls Voice Mail Phone Tools Quick Reference Guides 2010 CoxCom, Inc. dba Cox Communications Arizona. All rights reserved. Welcome People love choices. Digital
PARTNER Messaging System User s Guide 518-100-701 Issue 3 May 2004 Copyright 2004, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete
ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE USING YOUR NEW FEATURES ACN customers can select from a variety of calling features each designed
www.metrocast.com/business All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from
Voicemail Plus User Guide Version: 2.0_US Revised: 25 September 2007 Notices Copyright 2007 Vonage. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used
IPitomy User Guide Business Phones Conferencing Voice Mail Using Your Telephone Your new telephone is a state of the art IP Telephone instrument. It is manufactured by Aastra, the manufacturers of Northern
Voice Solutions Data Solutions Internet Solutions Managed Solutions Qwest Business Voice Messaging Service USER GUIDE Y O U R E A L W A Y S C O N N E C T E D Welcome! Increased efficiency, productivity
Phone User Guide Dear FiberNET Phone Customer, Thank you for choosing MUS FiberNET as your broadband services provider. As a FiberNET Telephone service user, you receive your local phone service from Windstream
Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.
Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.
ShoreTel 115 IP Phone User Guide Document and Software Copyrights Copyright 1998 2007 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents
Vonage Voicemail Plus User Guide Version:. Revised 08 DEC 006 Vonage documentation is considered proprietary and is made available for business operations and review by employees and regulatory agencies.
D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E ACN 2007 useng_featuresguide_prdpv_w_092507 TABLE OF CONTENTS Making Phone Calls... 2 Accessing Your Account
Using Your ShoreTel 210 IP Phone Document and Software Copyrights Copyright 1998 2005 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents
Vermont Telephone Company, Inc. Voice Mail Guide One of your VTel neighbors. Real People, Real Value prices are the best in Vermont. If you can find a better price, tell us and we ll beat it! Your Home
table of contents Configuration of your new services 2 Step 1 Initializing your Voicemail 2 Step 2 Configuring rapid access to your message 6 Call Feature Manager 7 What you will find in the Call Feature
HOME VOICEMAIL User Guide FAIRPOINT OFFERS FOUR TYPES OF HOME VOICEMAIL HOME VOICE MAIL BASIC STANDARD MULTIPLE CENTRAL PERSONAL GREETING 30 SECONDS 45 SECONDS 45 SECONDS 60 SECONDS SYSTEM GREETINGS EXTENDED
Empowered by Innovation User s Guide P/N 1770082 July 2006 Printed in U.S.A. This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel,
The AVAYA Messaging System is similar to your previous voicemail system with a few added features. The phone will automatically route all incoming calls to your voicemail after the third ring or you may
Memorial University VoIP Voicemail User s Guide Memorial University VoIP Voicemail User s Guide INTRODUCTION... 2 TUTORIAL.... 2 HOW TO LOG INTO YOUR MAILBOX.... 3 CHANGING YOUR PASSWORD. 3 RECORDING YOUR
Using Your ShoreTel 110 IP Phone Document and Software Copyrights Copyright 1998 2005 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents
User Guide 2002 Active Voice, LLC. All rights reserved. First edition 2002. Repartee and TeLANophy are trademarks of Active Voice LLC. To access your mailbox by computer 1. Launch Mailbox Manager. 2. When
CallNotes Voice Mail Business User Guide Welcome to AT&T CallNotes Voice Mail Welcome to CallNotes Voice Mail, an easy to use, easy to set up business messaging tool. Before CallNotes Voice Mail can work
Wightman s Home Phone Quick Reference Guide Welcome to Wightman Telecom! We would like to thank you for making the decision to join Wightman Telecom as one of our valued customers. Our goal is to prove
VOICEMAIL USER GUIDE 1 CONTENTS 1. Introduction... 3 1.1 What is voicemail?.. 3 1.2 Why do we use voicemail?.... 3 1.3 Features of voicemail.. 3 2. Steps to set up new voicemail box.. 4 2.1 Setup new voicemail
Office Voice User Guide User Guide Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective Call
Voice Mail User Guide ROR Xplus100 Flash Voice Mail Mailbox Owner s Guide Record of Revisions Record of Revisions Catalogue Number Release Date Supercedes Comments Initial Release October, 2007 Flash Voice
using your voicemail system facilities management bcit.ca/facilitiesmanagement/ services/telecom.shtml first time setup Logging into your mailbox for the first time 1. Dial 6777 or press the Message key
User Guide Business Answer Call Voice Mail Verizon Business Answer Call Voice Mail Overview Map Verizon Voice Messaging Services. 2009 Verizon. All Rights Reserved. CN3000_ 02/09 Verizon Business Answer
Frontier Message Center User Guide Communication solutions that fit your life today and tomorrow. www.frontieronline.com 180 South Clinton Avenue Rochester, NY 14646 RETURN SERVICE REQUESTED FTR16.1109
User Guide Welcome to the Family. Now you can call other Rogers customers without paying Long Distance charges. With your new Rogers Home Phone service, you can call friends and family in Canada who have
323203_6.book Page 1 Friday, March 5, 2004 5:38 AM MERLIN Messaging System User s Guide 585-323-203 Issue 6 May 2004 323203_6.book Page 2 Friday, March 5, 2004 5:38 AM Copyright 2004, Avaya Inc. All Rights
WELCOME Welcome to USA Communications Digital Voice. We thank you for being our customer; we take pride in providing superior and reliable Residential Digital Voice services to our customers. This document
LINKSYS SPA941 / SPA942 User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option
Comdial Voice Processing System User Guide Featuring Visual Voice Mail Operation For use with Comdial DXP, DXP Plus, FX, and DSUII Digital Communication Systems GCA70-347.03 4/01 printed in U.S.A. Comdial