Psitin Descriptin Visin: Healthy individuals, cnnected whānau, inclusive cmmunities He tangata ra, he whānau ktahi, he hapri manaaki Purpse: T enhance the health and wellbeing f individuals and cmmunities Whakareia te haura, te ranga, te tangata me ngā hapri Our practice and decisins are based n the principles f being: Persn-centred Evidence infrmed Outcmes fcused Values Integrity Cllabratin Innvatin Hpe Psitin Title: Reprting T: Purpse f Psitin: Hurly Rate Range: Cmmunity Supprt Wrker Service Delivery Manager T supprt clients in the achievement f their gals while ensuring safety and mnitring f well-being. $16.00 per hur - $22.00 per hur Key relatinships: Internal Clients Service Delivery Manager Other staff at all levels External Allied scial services and health prfessinal agencies Family / Whanāu and significant thers supprting clients Primary Respnsibilities Client Supprt Key Functins Prvide day-t-day supprt in alignment with client gals and supprt plans. Participate in planning and review prcesses including interventins and implementatin f imprvement strategies. Ensure all client prcesses are accurately Psitin Descriptin Cmmunity Supprt Wrker September 2011 Page 1
dcumented in accrdance with rganisatinal plicy and standards. Psitin Descriptin Cmmunity Supprt Wrker September 2011 Page 2
Primary Respnsibilities Client Supprt (cntinued) Key Functins Mnitr levels f well being ensuring any cncerns, incidents/accidents r near misses are reprted and supprted with apprpriate dcumentatin. Teach and/r cach clients and their family/whanāu in basic healthy living skills. Utilise cmpany vehicles t transprt clients and ther emplyees as apprpriate t service delivery requirements. Quality Imprvement Practice within RSL s Service Delivery Framewrk including Plicies, Prcedures, Service Delivery fcus and Clients Rights. Participate in Quality Imprvement activities and teams including review, audit, best practice and/r imprvement initiatives. Understand and take respnsibility fr all health and safety matters in alignment with legal and rganisatinal requirements. Health and Safety Cmpliance with health and safety plicies and prcedures t maintain safe wrkplace. Persnal Develpment Investigate wn persnal and prfessinal develpment needs with the Service Delivery Manager based n specific jb-related cmpetencies. Supprt the activities f the wider rganisatin in line with RSL s business and peratinal bjectives. Undertake ther tasks as negtiated with the Service Delivery Manager. Psitin Descriptin Cmmunity Supprt Wrker September 2011 Page 3
Persn Specificatin Building Trust - Interacting and cmmunicating with thers, i.e. clients, family/whanāu, cmmunities, and each ther, in a way that gives cnfidence in ne s intentins and thse f Richmnd. FOUNDATION COMPETENCIES Fcus n Service Delivery - Prviding excellent service t thers as the primary fcus f ne s actins, achieved thrugh develping and sustaining effective relatinships and evidence infrmed practice. Valuing Diversity and Human Rights Appreciating the strengths, insights and ideas f peple; being curius t build awareness f differences and supprting diversity in thers; striving t uphld the human rights f individuals. Resilience - Succeeds persnally and prfessinally thrugh the applicatin f a psitive, slutin fcused apprach t adversity, disappintment and challenging situatins; utilises multiple techniques t achieve effective perfrmance; is persistent but realistic and displays adaptability in the face f changing circumstances. Cntinuus Quality Imprvement - Is self-mtivated; reflects n practice and seeks t imprve t cntinually deliver excellent quality services. Setting high standards f perfrmance f self and thers, assumes respnsibility and accuntability fr successfully cmpleting assignments r tasks Challenging Stigma and Discriminatin - Using strategies t challenge stigma and discriminatin; prvides and prmtes a valued place fr clients within Richmnd services and the wider cmmunities. Initiating Actin - Taking prmpt actin t accmplish bjectives; taking actin t achieve gals beynd what is required; being practive. ROLE SPECIFIC COMPETENCIES Managing Wrk (includes Time Management) - Effectively managing ne s time and resurces t ensure that wrk is cmpleted efficiently. Cntributing t Team Success - Actively participating as a member f a team t mve the team tward the cmpletin f gals. Wrking with Clients - Using strengths based strategies t meaningfully engage and in partnership with clients, their family and whanāu, supprt decisin making, quality f life, wellness and cnsequently the utcmes that clients care abut. Wrking with Māri - Engages with Whanāu and cmmunities t build the capability f clients and their whanāu thrugh the applicatin f Whanāu Ora Principles and achievement f Whanāu Ora Gals. Wrking with Families, Whanāu and Famili - Encuraging and supprting families, whanāu and famili t participate in the supprt f clients and ensuring that families, whanāu and famili including the children f clients have access t infrmatin, educatin and supprt. Psitin Descriptin Cmmunity Supprt Wrker September 2011 Page 4
Qualificatins - Natinal Certificate in Mental Health Supprt Wrk (Level 4); r Natinal Certificate in Cmmunity Supprt Services (Cre Cmpetencies) Level 3 plus Natinal Certificate in Cmmunity Supprt Services (Intellectual Disability) Level 3 (r equivalent), r cmmitment twards btaining the relevant minimum qualificatin/s KNOWLEDGE REQUIREMENTS Skills Intermediate level f cmputer literacy in Micrsft Office sftware and multimedia systems including Wrd, Outlk (email), internet and intranet Excellent listening, verbal and written cmmunicatin skills including demnstrated prficiency in preparing client and service dcumentatin The ability t use a variety f skills t engage peple in a wide range f situatins in achieving quality client utcmes Full New Zealand driver s licence, r legally licensed and able t drive in New Zealand Knwledge / Experience Cmmunity Health / Mental Health / Scial Services Sectr r related experience is required Prven knwledge, skill and experience in practising effective service delivery techniques e.g. Strength based apprach, Mtivatinal Interviewing, Persnal Supprt Planning, Gal Attainment Measurement Wrking effectively with individuals wh may have challenging behaviurs and cmplex needs Demnstrated cmpetence and experience in effective engagement with cmmunity agencies and netwrks Knwledge f legislatin applicable t this rle, e.g. the Privacy Act, IDCC&R Act, and Mental Health Act Psitin Descriptin Cmmunity Supprt Wrker September 2011 Page 5