How To Be An Administrative Assistant

Transcription

1 RESTRUCTURING THE ADDITIONAL DUTY HOURS ALLOWANCE Part I f Vlume II JOB DESCRIPTIONS FOR ADMINISTRATIVE AND SUPPORT STAFF I ACCRA, SEPTEMBER, 2005 Ghana Ministry f Health Ghana Health Services Cnsultants: Cedar Care Trust Internatinal Dnr Organisatin: DANIDA

2 TABLE OF CONTENT 1. HEALTH SERVICES ADMINISTRATORS Health Services Administratr Senir Health Services Administratr Principal Health Services Administratr Deputy Chief Health Services Administratr Chief Health Services Administratr ADMINISTRATIVE ASSISTANTS (EXECUTIVE OFFICERS) Administrative Assistant Senir Administrative Assistant Principal Administrative Assistant Assistant Chief Administrative Assistant Chief Administrative Assistant ADMINISTRATIVE OFFICERS Assistant Directr II (b) Assistant Directr II (a) Assistant Directr Deputy Directr Directr HUMAN RESOURCE MANAGERS Human Resurce Manager Senir Human Resurce Manager Principal Human Resurce Manager Deputy Chief Human Resurce Manager Chief Human Resurce Manager PERSONNEL OFFICERS Persnnel Officer Senir Persnnel Officer Principal Persnnel Officer Assistant Chief Persnnel Officer Chief Persnnel Officer ii

3 6. SECRETARIAL STAFF...Errr! Bkmark nt defined. 6.1 PRIVATE SECRETARIES Private Secretary Senir Private Secretary Principal Private Secretary Assistant Chief Private Secretary Chief Private Secretary STENOGRAPHERS Stengrapher GD II Stengrapher GD I Stengrapher Secretary TYPISTS Typist Grade II Typist Grade Senir Typist TELEPHONISTS Telephnist Senir Telephnist Principal Telephnist RECEPTIONISTS Receptinist Senir Receptinist Principal Receptinist HEALTH PLANNING OFFICERS Health Planning Officer Senir Health Planning Officer Principal Health Planning Officer Deputy Chief Health Planning Officer Chief Health Planning Officer iii

4 8. HEALTH RESEARCH OFFICERS Health Research Officer Senir Health Research Officer Principal Health Research Officer Deputy Chief Health Research Officer Chief Health Research Officer STATISTICIANS Statistician Senir Statistician Principal Statistician Deputy Chief Statistician Chief Statistician MEDICAL RECORDS STAFF BIOSTATISTICS OFFICERS Bistatistic Officer Senir Bistatistic Officer Principal Bistatistic Officer Deputy Chief Bistatistic Officer Chief Bistatistic Officer TECHNICAL OFFICERS, BIOSTATISTICS Technical Officer, Bistatistics Senir Technical Officer, Bistatistics Principal Technical Officer, Bistatistics Assistant Chief Technical Officer, Bistatistics Chief Technical Officer, Bistatistics BIOSTATISTICS ASSISTANTS Bistatistics Assistant Senir Bistatistics Assistants Principal Bistatistics Assistants iv

5 11. CATERING STAFF CATERING OFFICERS Catering Officer Senir Catering Officer Principal Catering Officer Assistant Chief Catering Officer Chief Catering Officer (Hspitality Manager) STAFF COOKS Staff Ck Senir Staff Ck Principal Staff Ck COOK ASSISTANTS Ck Assistants Senir Ck Assistant Principal Ck Assistant HOSTEL STAFF (TRAINING INSTITUTIONS) HOSTEL WARDENS Hstel Warden Senir Hstel Warden Principal Hstel Warden Assistant Chief Hstel Warden Chief Hstel Warden RESIDENT HOUSEKEEPERS Resident Husekeeper Senir Resident Husekeeper Principal Resident Husekeeper v

6 1. HEALTH SERVICES ADMINISTRATORS 1.1 Health Services Administratr Jb Title : Health Services Administratr Grade : Health Services Administratr Respnsible T : Medical Superintendent Accuntable T : Medical Superintendent Jb Purpse T have versight respnsibility fr the smth running f health administratin and supprt services within the health facility and cntribute t effective financial management Main Duties and Respnsibilities Cntribute t the effective peratins f the Administratin and Supprt Service Department within the facility including planning, rganizing and directing activities and prgrammes f the department. Assist in planning and rganizing management review meetings, wrkshps and seminars with stakehlders Cntribute t planning, management and maintenance f physical assets in the facility. Cntribute t cntract administratin and the management f the supprt services (human resurce, prcurement, transprt, estates, equipment, stres) in the facility. Liaise with the finance department n financial matters t ensure effective financial planning and cntrl measures in the facility. Cntribute t the develpment and implementatin f facility s plans and budgets. Cntribute t the preparatin and submissin f peridic peratinal reprts n supprt services in the facility. In the absence f a Senir Health Services Administratr, act as a Secretary t the Hspital Management Cmmittee and play active rle in the implementatin f the management decisin. Cntribute t devising f imprved jb methds fr increasing efficiency in the Administratin and Supprt Service Department Supervise and direct the activities f clerical, administrative and ther supprt service staff in the facility Perfrm any ther fficial duty that may be assigned. Cmmunicatin and Wrking Relatinships Fster gd cmmunicatin and team wrking relatinships within the facility. Participate in multi-prfessinal meetings and cnferences as required. Ensure effective disseminatin f infrmatin n health administrative issues t staff and clients in the facility. 1

7 Cnvene and cntribute at management meetings at the facility. Persnal and Peple Develpment Develp and maintain cntinuing persnal and prfessinal develpment t meet the changing demands in the area f health administratin and supprt services. Mnitr wn perfrmance against agreed bjectives and standards. Cntribute t Cntinuing Prfessinal Develpment (CPD) f the administrative and supprt service staff. Play active rle in the recruitment, selectin, inductin and retentin f the administrative and supprt service staff in the facility. Keep lg f wn perfrmance and in-service training lg fr purpses f appraisal. Research Participate in peratinal research n health service administrative peratins. Health and Safety Respnsibilities Take care f wn safety and ensure the safety f ther staff wrking at the facility Ensure that GHS and the facility health and safety plicies and guidelines are made available t all staff in the facility. Quality Assurance Ensure the establishment f quality assurance systems fr administrative and supprt services at the facility Act as a rle mdel in quality imprvement, ffering advice and supprt t thers. Keep up-t-date with quality develpments relevant t area f wrk and related services. Further Infrmatin The pst hlder must at all times: Wrk in accrdance with the GHS Cde f Ethics and Cde f Cnduct and Disciplinary Prcedures. Strictly adhere t the prvisins f the Patient s Charter. Adhere t GHS administrative plicies and prcedures This jb descriptin is intended as a guide t the principal duties and respnsibilities fr the pst and shuld nt be cnsidered an exhaustive list. It is subject t change in line with future develpment f the service 2

8 Persn Specificatin Health Services Administratr Criteria Essential Desirable Educatinal Qualificatin and Experience B.Sc. Degree in Administratin (Health Services Optin) plus ne (1) year internship r natinal service in a recgnized health facility Knwledge General knwledge f GHS plicies and perating prcedures. Knwledge f GHS administrative practices and prcedures Knwledge f management principles and practice particularly with regard t health service management Knwledge f quality assurance issues. Knwledge f GHS Patient Charter Knwledge f health and safety Skills Excellent writing and verbal cmmunicatin skills. Ability t rganize wrklad and wrk under pressure t meet tight deadlines. Demnstrated ability t wrk n wn initiative. Cmputer skills. Excellent prblem-slving skills Persnal Attributes Practive attitude and analytical skills Demnstrate flexibility and a methdlgical apprach t wrk Ability t take initiative and t influence thers psitively. Masters Degree in Health Services Administratin r related field 3

9 1.2 Senir Health Services Administratr Jb Title : Health Services Administratr Grade : Senir Health Services Administratr Respnsible T : Medical Superintendent Accuntable T : Medical Superintendent Jb Purpse T have versight respnsibility fr the smth running f health administratin and supprt services within the health facility and cntribute t effective financial management Main Duties and Respnsibilities Cntribute t the effective peratins f the Administratin and Supprt Service Department within the facility including planning, rganizing and directing activities and prgrammes f the department. Prvide management and administrative supprt and play active rle in the implementatin f plicies at the facility Plan and rganize management review meetings, wrkshps and seminars with stakehlders Cntribute t planning, management and maintenance f physical assets in the facility. Cntribute t cntract administratin and the management f the supprt services (human resurce, prcurement, transprt, estates, equipment, stres) in the facility. Liaise with the finance department n financial matters t ensure effective financial planning and cntrl measures in the facility. Cntribute t the develpment and implementatin f facility s plans and budgets. Play active rle in the preparatin and submissin f peridic peratinal reprts n supprt services in the facility. Act as a Secretary t the Hspital Management Cmmittee and play active rle in the implementatin f the management decisin. Devise imprved jb methds fr increasing efficiency in the Administratin and Supprt Service Department Supervise and direct the activities f clerical, administrative and ther supprt service staff in the facility Perfrm any ther fficial duty that may be assigned. Cmmunicatin and Wrking Relatinships Fster gd cmmunicatin and team wrking relatinships within the facility. Develp wrking partnership netwrks with individuals, grups, cmmunities and agencies in the district. Participate in multi-prfessinal meetings and cnferences as required. 4

10 Ensure effective disseminatin f infrmatin n health administrative issues t staff and clients in the facility. Cnvene and cntribute at management meetings at the facility. Persnal and Peple Develpment Develp and maintain cntinuing persnal and prfessinal develpment t meet the changing demands in the area f health administratin and supprt services. Mnitr wn perfrmance against agreed bjectives and standards. Create an enabling envirnment t prmte staff develpment. Cntribute t Cntinuing Prfessinal Develpment (CPD) f the administrative and supprt service staff. Play active rle in the recruitment, selectin, inductin and retentin f the administrative and supprt service staff in the facility. Undertake perfrmance appraisals fr administrative and supprt staff in the facility. Keep lg f wn perfrmance and in-service training lg fr purpses f appraisal. Research Undertake audits and crdinate the cnduct f peratinal research n health service administrative peratins. Health and Safety Respnsibilities Take care f wn safety and ensure the safety f ther staff wrking at the facility Ensure that GHS and the facility health and safety plicies and guidelines are made available t all staff in the facility. Quality Assurance Ensure the establishment f quality assurance systems fr administrative and supprt services at the facility Act as a rle mdel in quality imprvement, ffering advice and supprt t thers. Keep up-t-date with quality develpments relevant t area f wrk and related services. Further Infrmatin The pst hlder must at all times: Wrk in accrdance with the GHS Cde f Ethics and Cde f Cnduct and Disciplinary Prcedures. Strictly adhere t the prvisins f the Patient s Charter. Adhere t GHS administrative plicies and prcedures This jb descriptin is intended as a guide t the principal duties and respnsibilities fr the pst and shuld nt be cnsidered an exhaustive list. It is subject t change in line with future develpment f the service 5

11 Persnal Specificatin Senir Health Services Administratr Criteria Essential Desirable Educatinal Qualificatin and Experience Knwledge Skills Persnal Attributes B.Sc. Degree in Administratin (Health Services Optin) plus at least three (3) years wrking experience at the level f Health Services Administratr (HSA); Evidence f cntinuing prfessinal develpment and training in management. Experience in planning and budgeting. Experience in GHS prcurement prcess and practices Experience in reprt writing Knwledge f GHS plicies and perating prcedures. Knwledge f GHS administrative practices and prcedures Knwledge f management principles and practice particularly with regard t health service management Knwledge f quality assurance issues. Knwledge f GHS Patient Charter Knwledge f health and safety Excellent writing and verbal cmmunicatin skills. Ability t wrk, lead and manage a multi-disciplinary team. Ability t rganise wrklad and wrk under pressure t meet tight deadlines. Demnstrated ability t wrk n wn initiative. Cmputer skills. Excellent prblem-slving skills Practive attitude and analytical skills Demnstrate flexibility and a methdlgical apprach t wrk Ability t take initiative and t influence thers psitively Membership f recgnized prfessinal Management Bdy, e.g. CIMA Masters Degree in Health Services Administratin r related field 6

12 1.3 Principal Health Services Administratr Jb Title : Health Services Administratr Grade : Principal Health Services Administratr Respnsible T : Medical Superintendent Accuntable T : Medical Superintendent Jb Purpse T have versight respnsibility fr the smth running f health administratin and supprt services within the health facility and cntribute t effective financial management Main Duties and Respnsibilities Oversee peratins f the Administratin and Supprt Service Department within the facility including planning, rganizing and directing activities and prgrammes f the department. Prvide management and administrative supprt and play a key rle in the implementatin f plicies at the facility Plan and rganize management review meetings, wrkshps and seminars with stakehlders Oversee planning, management and maintenance f physical assets in the facility. Oversee cntract administratin and the management f the supprt services (human resurce, prcurement, transprt, estates, equipment, stres, security) in the facility. Liaise with the finance department n financial matters t ensure effective financial planning and cntrl measures in the facility. Crdinate the develpment and implementatin f facility s plans and budgets. Crdinate the preparatin and submissin f peridic peratinal reprts n supprt services in the facility. Prvide technical supprt t the facility n administrative and supprt services. Act as a Secretary t the Hspital Management Cmmittee and facilitate implementatin f cmmittee decisins Devise imprved jb methds fr increasing efficiency in the Administratin and Supprt Service Department Prvide leadership and supervise the activities f Junir Health Services Administratrs and ther supprt service staff in the facility Cmmunicatin and Wrking Relatinships Fster gd cmmunicatin and team wrking relatinships within the facility. Develp wrking partnership netwrks with individuals, grups, cmmunities and agencies in the district. Participate in multi-prfessinal meetings and cnferences as required. 7

13 Ensure effective disseminatin f infrmatin n health administrative issues t staff and clients in the facility. Cnvene and cntribute at management meetings at the facility. Persnal and Peple Develpment Develp and maintain cntinuing persnal and prfessinal develpment t meet the changing demands in the area f health administratin and supprt services. Mnitr wn perfrmance against agreed bjectives and standards. Create an enabling envirnment t prmte staff develpment. Cntribute t Cntinuing Prfessinal Develpment (CPD) f the administrative and supprt service staff. Take an active rle in the recruitment, selectin, inductin and retentin f the administrative and supprt service staff in the facility. Undertake perfrmance appraisals fr administrative and supprt service staff in the facility. Keep lg f wn perfrmance and in-service training lg fr purpses f appraisal. Research Undertake audits and crdinate the cnduct f peratinal research n health service administrative peratins. Health and Safety Respnsibilities Take care f wn safety and ensure the safety f ther staff wrking at the facility Ensure that GHS and the facility health and safety plicies and guidelines are made available t all staff in the facility. Quality Assurance Ensure the establishment f quality assurance systems fr administrative and supprt services at the facility Act as a rle mdel in quality imprvement, ffering advice and supprt t thers. Keep up-t-date with quality develpments relevant t area f wrk and related services. Further Infrmatin The pst hlder must at all times: Wrk in accrdance with the GHS Cde f Ethics and Cde f Cnduct and Disciplinary Prcedures. Strictly adhere t the prvisins f the Patient s Charter. Adhere t GHS administrative plicies and prcedures This jb descriptin is intended as a guide t the principal duties and respnsibilities fr the pst and shuld nt be cnsidered an exhaustive list. It is subject t change in line with future develpment f the service 8

14 Persnal Specificatin Principal Health Services Administratr Criteria Essential Desirable Educatinal Qualificatin and Experience Knwledge Skills Persnal Attributes B.Sc. Degree in Administratin (Health Services Optin) with at least five (5) years wrking experience at the level f Senir Health Services Administratr (SHSA); Evidence f cntinuing prfessinal develpment and training in management. Experience in planning and budgeting. Experience in GHS prcurement prcess and practices Experience in cntract administratin Experience in reprt writing A brad knwledge base and experience f GHS plicies and perating prcedures. A brad knwledge base f GHS administrative practices and prcedures Knwledge f management principles and practice particularly with regard t health service management Knwledge f quality assurance issues. Knwledge f GHS Patient Charter Knwledge f health and safety Excellent writing and verbal cmmunicatin skills. Ability t wrk, lead and manage a multidisciplinary team. Ability t rganise wrklad and wrk under pressure t meet tight deadlines. Demnstrated ability t wrk n wn initiative. Cmputer skills. Excellent prblem-slving skills Practive attitude and analytical skills Demnstrate flexibility and a methdlgical apprach t wrk Ability t take initiative and t influence thers psitively Membership f recgnized prfessinal Management Bdy, e.g. CIMA Masters Degree in Health Services Administratin r related field Experience f multi-agency netwrking. Research experience. 9

15 1.4 Deputy Chief Health Services Administratr Jb Title : Reginal Health Services Administratr Grade : Deputy Chief Health Services Administratr Respnsible T : Reginal Directr f Health Services Accuntable T : Reginal Directr f Health Services Jb Purpse T have versight respnsibility fr the smth running f health administratin and supprt services within the regin and cntribute t effective financial management Main Duties and Respnsibilities Oversee peratins f the Administratin and Supprt Service Directrate within the reginal health administratin including planning, rganizing and directing divisinal activities and prgrammes. Advise n peratinal and administrative matters and take a lead rle in the develpment and implementatin f plicies, guidelines, prcedures and standards fr the delivery f effective and efficient administrative and supprt services in the regin. Cntribute t the develpment f hspital peratinal plicies. Lead in the planning and management f health infrastructure and capital investment prjects in the regin Oversee cntract administratin and the management f the supprt services (human resurce, prcurement, transprt, estates, equipment, stres, security) in the Regin. Liaise with the finance department n financial matters t ensure effective financial planning and cntrl measures in the Regin. Crdinate plans and budget preparatin and mnitr their implementatin at the Reginal Health Directrate. Crdinate the preparatin and submissin f peridic peratinal reprts n supprt services. Act as a Secretary t Reginal Health Management Cmmittee and facilitate implementatin f cmmittee decisins Devise imprved jb methds fr increasing efficiency in the Administratin and Supprt Service Directrate Prvide technical supprt t health institutins in the regin n Administrative and Supprt Services. Cmmunicatin and Wrking Relatinships Fster gd cmmunicatin and team wrking relatinships within the rganizatin Develp wrking partnership netwrks with individuals, grups, cmmunities and agencies in the regin Participate in multi-prfessinal meetings and cnferences as required. 10

16 Ensure effective disseminatin f infrmatin n health administrative issues t staff and clients in the regin Cnvene and cntribute at management meetings at the reginal health administratin. Persnal and Peple Develpment Develp and maintain cntinuing persnal and prfessinal develpment t meet the changing demands in the area f health administratin and supprt services. Mnitr wn perfrmance against agreed bjectives and standards. Create an enabling envirnment t prmte staff develpment. Cntribute t Cntinuing Prfessinal Develpment (CPD) f the administrative and supprt service staff. Take an active rle in the recruitment, selectin, inductin and retentin f the administrative and supprt service staff. Undertake perfrmance appraisals fr administrative and supprt service staff Keep lg f wn perfrmance and in-service training lg fr purpses f appraisal. Research Cnduct research int administrative and management systems and related issues. Crdinate the cnduct f peratinal research n health service administrative peratins. Health and Safety Respnsibilities Take care f wn safety and ensure the safety f ther staff wrking at the Reginal Health Directrate Ensure that GHS and the facility health and safety plicies and guidelines are made available t all the facilities in the Regin. Quality Assurance Ensure the establishment f quality assurance systems fr administrative and supprt services at the reginal level Act as a rle mdel in quality imprvement, ffering advice and supprt t thers. Keep up-t-date with quality develpments relevant t area f wrk and related services. Further Infrmatin The pst hlder must at all times: Wrk in accrdance with the GHS Cde f Ethics and Cde f Cnduct and Disciplinary Prcedures. Strictly adhere t the prvisins f the Patient s Charter. Adhere t GHS administrative plicies and prcedures 11

17 This jb descriptin is intended as a guide t the principal duties and respnsibilities fr the pst and shuld nt be cnsidered an exhaustive list. It is subject t change in line with future develpment f the service Persn Specificatin Deputy Chief Health Services Administratr Criteria Essential Desirable Educatinal Qualificatin and Experience Knwledge B.Sc. Degree in Administratin (Health Services Optin) r related field plus Masters Degree in Health Services Administratin r in a relevant field at the level f Principal Health Services Administratr (PHSA); Evidence f leadership and cntinuing prfessinal develpment and training in management. Or B.Sc. Degree in Administratin (Health Services Optin) r related field plus Masters Degree in Health Services Administratin r in a relevant field with at least THREE (3) years pst Masters Degree wrking experience at the grade f Senir Health Services Administratr (SHSA); Evidence f leadership and cntinuing prfessinal develpment and training in management. Or B.Sc. Degree in Administratin (Health Services Optin) plus five (5) years wrking experience at the grade f Principal Health Services Administratr (PHSA); Evidence f leadership and cntinuing prfessinal develpment and training in management. Experience in planning and budgeting. Experience in GHS prcurement prcess and practices Experience in cntract administratin Experience in plicy and standards develpment. Research experience. Experience reprt writing Experience in planning and implementing service develpments. A brad knwledge base and experience f GHS plicies and perating prcedures. A brad knwledge base f GHS administrative practices and prcedures Knwledge f quality assurance issues. Knwledge f GHS Patient Charter Knwledge f health and safety Membership f recgnized prfessinal Management Bdy, e.g. CIMA A PhD in a relevant field. Experience f multiagency netwrking. 12

18 Skills Persnal Attributes Excellent writing and verbal cmmunicatin skills. Ability t wrk, lead and manage a multi-disciplinary team. Ability t rganise wrklad and wrk under pressure t meet tight deadlines. Demnstrated ability t wrk n wn initiative. Cmputer skills. Excellent prblem-slving skills Practive attitude and analytical skills Demnstrate flexibility and a methdlgical apprach t wrk Ability t take initiative and t influence thers psitively 13

19 1.5 Chief Health Services Administratr Jb Title : Reginal Health Services Administratr Grade : Chief Health Services Administratr Respnsible T : Reginal Directr f Health Services Accuntable T : Reginal Directr f Health Services Jb Purpse T have versight respnsibility fr the smth running f health administratin and supprt services within the regin and cntribute t effective financial management Main Duties and Respnsibilities Oversee peratins f the Administratin and Supprt Service Directrate within the reginal health administratin including planning, rganizing and directing divisinal activities and prgrammes. Advise n peratinal and administrative matters and take a lead rle in the develpment and implementatin f plicies, guidelines, prcedures and standards fr the delivery f effective and efficient administrative and supprt services in the regin. Cntribute t the develpment f hspital peratinal plicies. Lead in the planning and management f health infrastructure and capital investment prjects in the regin Oversee cntract administratin and the management f the supprt services (human resurce, prcurement, transprt, estates, equipment, stres, security) in the Regin. Liaise with the Finance department n financial matters t ensure effective financial planning and cntrl measures in the Regin. Crdinate plans and budget preparatin and mnitr their implementatin at the Reginal Health Directrate. Crdinate the preparatin and submissin f peridic peratinal reprts n supprt services. Act as a Secretary t Reginal Health Management Cmmittee and facilitate implementatin f cmmittee decisins Devise imprved jb methds fr increasing efficiency in the Administratin and Supprt Service Directrate Prvide technical supprt t health institutins in the regin n Administrative and Supprt Services. Cmmunicatin and Wrking Relatinships Fster gd cmmunicatin and team wrking relatinships within the rganizatin Develp wrking partnership netwrks with individuals, grups, cmmunities and agencies in the regin 14

20 Participate in multi-prfessinal meetings and cnferences as required. Ensure effective disseminatin f infrmatin n health administrative issues t staff and clients in the regin Cnvene and cntribute at management meetings at the reginal health administratin. Persnal and Peple Develpment Develp and maintain cntinuing persnal and prfessinal develpment t meet the changing demands in the area f health administratin and supprt services. Mnitr wn perfrmance against agreed bjectives and standards. Create an enabling envirnment t prmte staff develpment. Ensure Cntinuing Prfessinal Develpment (CPD) f the supprt staff. Take an active rle in the management f staffing recruitment, selectin, inductin and retentin. Undertake perfrmance appraisals fr administrative and supprt staff. Research Cnduct research int administrative and management systems and related issues. Crdinate the cnduct f peratinal research n health service administrative peratins. Health and Safety Respnsibilities Take care f wn safety and ensure the safety f ther staff wrking at the Reginal Health Directrate Ensure that GHS and the facility health and safety plicies and guidelines are made available t all the facilities in the Regin. Quality Assurance Ensure the establishment f quality assurance systems fr administrative and supprt services at the reginal level Act as a rle mdel in quality imprvement, ffering advice and supprt t thers. Keep up-t-date with quality develpments relevant t area f wrk and related services. Further Infrmatin The pst hlder must at all times: Wrk in accrdance with the GHS Cde f Ethics and Cde f Cnduct and Disciplinary Prcedures. Strictly adhere t the prvisins f the Patient s Charter. Adhere t GHS administrative plicies and prcedures 15

21 This jb descriptin is intended as a guide t the principal duties and respnsibilities fr the pst and shuld nt be cnsidered an exhaustive list. It is subject t change in line with future develpment f the service Persn Specificatin Chief Health Services Administratr Criteria Essential Desirable Educatinal Qualificatin and Experience Knwledge Skills Persnal Attributes B.Sc. Degree in Administratin (Health Services Optin) r ther related field plus a Masters Degree in Health Services Administratin r in a relevant field with at least five (5) years wrking experience at the level f Deputy Chief Health Services Administratr (DCHSA); Evidence f leadership and cntinuing prfessinal develpment and training in management. Experience in planning and budgeting. Experience in GHS prcurement prcess and practices Experience in cntract administratin Experience in plicy and standards develpment. Research experience. Experience reprt writing Experience in planning and implementing service develpments. A brad knwledge base and experience f GHS plicies and perating prcedures. A brad knwledge base f GHS administrative practices and prcedures Knwledge f quality assurance issues. Knwledge f GHS Patient Charter Knwledge f health and safety Excellent writing and verbal cmmunicatin skills. Ability t wrk, lead and manage a multi-disciplinary team. Ability t rganise wrklad and wrk under pressure t meet tight deadlines. Demnstrated ability t wrk n wn initiative. Cmputer skills. Excellent prblem-slving skills Demnstrate flexibility and a methdlgical apprach t wrk Ability t take initiative and t influence thers psitively Membership f recgnized prfessinal management bdy e.g. CIMA A PhD in a relevant field. Experience f multiagency netwrking. 16