Quality Specialist - Nurse Lead (RMN)

Transcription

1 Quality Specialist - Nurse Lead (RMN) Job Description and Person Specification Services Directorate What you do in this job Introduction The post is responsible for ensuring that staff have access to clinical advice in relation to all mental health and learning disability services; including but not limited to personcentred support and safety planning, quality improvement work, and supporting the continuing professional development of Service Managers and Support Workers. Main Purpose of Job The post holder is responsible for improving and monitoring the quality of the care provided across all of Advance s services, which range from community based care through to Registered Care homes that are CQC registered. The post includes: Developing and implementing policies on a range of care issues. Supporting the Head of Programmes to develop processes and systems to ensure compliance with regulatory requirements and best practice including, but not limited to, the Care Quality Commission (CQC) standards. Engage in audit and investigation work across a range of sites across the UK, as and when required, to ensure that we are providing good quality support and care. Design and deliver training to staff on clinical areas (eg epilepsy, medication, working with clients with complex diagnoses) Oversee medicine management under the Medication Policy- ensuring medicines are appropriately received, stored and administered to our clients and reviewing any medication errors and implementing improvement processes. Develop and monitor the implementation of Continuous Improvement Plans for current services.

2 As part of a team and liaising with the Clinical Care Lead, work on the implementation of new services, especially those delivering services to clients with dual diagnoses/complex care needs. Follow the Advance Quality Strategy and Quality & Governance Framework in line with the organisation s objectives and priorities, changing legislation and regulations and to ensure they support continuous improvement, the delivery of high standards of care and the organisation s vision and values. Working with customers and their families and carers, helping to inform them and the customer about their mental health problems or learning disabilities and recovery based approaches to care. This could include discussing options both within Advance and externally (including encouraging customers to take part in art, drama or occupational therapy where appropriate). Undertake quality compliance work, including supporting care and support staff to improve the knowledge, skills an capability. Maintain your professional registration and continuous professional practice What you need to be like Partnership Respect Innovation Drive Efficiency You work well with others, including customers and colleagues You make lots of new contacts and connections You share your knowledge and learning with others You are good at listening to and learning from others You are positive and respond to feedback openly and honestly You want to see things from the customers perspective You look for new or different ideas or solutions You are willing to change routine ways of working You like sharing ideas with colleagues and motivating them to make changes You are punctual and deliver work in a timely way You understand Advance s, your team s and your own plans and priorities You can explain how far you have got with work and can offer realistic timeframes for completion of the work You plan your work carefully You look for ways to adopt and share best practice You try to save resources wherever possible (eg by considering how to save money, being environmentally friendly, using data systems)

3 What you need to know Hold a nursing qualification and current NMC registration Up-to-date knowledge in the fields of mental health and learning disability care and research Demonstrable understanding of quality improvement frameworks and requirements. Demonstrable understanding of the regulatory and compliance frameworks under which Advance operates (eg CQC). Working knowledge of national guidelines and ability to research good practice solutions. Understanding of serious incidents, complaints and audit and its applications. Experience of working within community mental health setting. Experience of developing and implementing strategies, policies, guidelines and projects. Experience of working with customers with complex mental health/learning disabilities. Experienced in the operational context of safeguarding vulnerable adults. Experience of working with customers with mental health needs/learning disabilities. Have maintained your CPD and can evidence life long learning principles What you need to be able to do Good interpersonal communication skills and have the ability to communicate concerns and issues in a diplomatic manger that does not offend or escalate. Ability to effectively organise workload. Ability to deal with changing priorities, flexible, work under pressure and work to tight deadlines. Ability to motivate, empower and facilitate teams from different professional disciplines and to be proactive in risk management.

4 Ability to work collaboratively with staff at all levels across the organisation and with external stakeholders and committed to teamwork. Reliable, punctual and self motivated. Ability to work effectively as a member of a small team or on own initiative. Willing to take leadership role. Ability to manage own and others time to prioritise and achieve key objectives and organisational demands. Presentation skills. Integrity, able to win respect of colleagues and to ensure that the highest standards of probity are maintained. Strong emotional intelligence develops high levels of engagement with their teams and can give examples of how they have inspired people with their vision for the future. Provide a strong customer service orientation to ensure our services respond to individual customers needs and aspirations. Promotes collaborative working by building relationships with colleagues manages the business, not the department. Excellent verbal and written communication skills the ability to write high quality reports. A team player, with an ability to collaborate effectively in decision making and implementation, adding value to the corporate management of the organisation. Competent in use of Microsoft Access, Excel, PowerPoint, Word and Outlook.

5 Points to note Pay range is Grade "D1" from point 39 to point 43 The post can be based at any of the main Advance offices (eg Leicester, Witney, Solihull or London) or possibly home-based. However, regular travel within the UK will be required. You need to have an Enhanced Disclosure Barring Service (DBS) check Your manager will be the Head of Programmes This Job Description and Person Specification contain examples rather than a complete list of all of the tasks you may perform and knowledge you may need in this role. Advance may make reasonable changes from time to time.

6 If this is you, we want you!