Locality Manager of Mental Health Services for Older People.

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1 Job Description Post Locality Manager of Mental Health Services for Older People. A continual change under reform and modernisation will impact on this job description Grade Band 8a HPSS (Agenda for Change) pay and terms and conditions will apply. Further information on Agenda for Change is available on the Department of Health, Social Services and Public Safety Northern Ireland website: loping_staff/payandreward/implementingagendaforchange/jobprofiles Department Mental Health & Disability Services Base Route Complex, Ballymoney Reports to Head of Mental Health Services for Older People Responsible to Director of Mental Health & Disability Services Job Summary The Locality Manager of Mental Health Services for Older People will be responsible through the Head of Mental Health Services for Older People for the development and delivery of high quality Community Mental Health Teams for Older People The Brook He/She will work with the Head of Mental Health Services for Older People in the strategic planning and delivery of these services in the Trust and ensuring effective multi-disciplinary working and the most efficient use of resources He/ She will be responsible for ensuring the implementation of a performance management framework and provide clear leadership and operational management of Mental Health Services for Older People locality. He/She will be responsible to the Head of Mental Health Services for Older People for ensuring the achievement of agreed performance management targets. He/She will be responsible for ensuring high standards of patient and client safety and clinical and social care governance. 1

2 The post holder will be the identified professional support person for staff from the same discipline as themselves within the locality. He/she will work with the Head of Mental Health Services for Older People to ensure compliance with Regulation and Registration, identification of learning needs, development of Post Registration and learning opportunities. He/she will deputise for the Head of Mental Health Services for Older People as necessary. Key result areas/ Main responsibilities Service Delivery Work closely with the Head of Mental Health for Older People Services to implement the strategy Dementia Care Pathway and to support the implementation of the strategy Living Well, Ageing Better Take forward the implementation of Community Mental Health Teams for Older People and lead teams in the locality to deliver high quality, safe and effective services for older people with mental health problems, and achieve all relevant targets with a particular emphasis on those relating to the implementation of the Dementia Care Pathway and Living Fuller Lives strategies. Ensure that the Trust s performance management framework is implemented within Mental Health Services for Older People including the performance monitoring and accountability arrangements necessary to deliver targets. Actively engage with Primary Care Services to ensure the development of safe and effective patient care pathways between service providers. Ensure a close interface between health and social care and facilitate the development of professional networks across the Trust. Actively engage a range of voluntary and independent sector providers in the development and delivery of Mental Health Services for Older People. Ensure appropriate supervisory arrangements are in place to facilitate operational and professional management and development. Promote a culture which focuses on the provision of high quality, safe and effective care, promotes continuous improvement, allows staff to maximise their potential and is underpinned by honest, open communication and team working across disciplines. Manage administrative staff and other support staff necessary for the delivery of Mental Health Services to Older People. Implement the Regional procedures for the Safeguarding of Vulnerable Adults, including the co-ordination and chairing of multi disciplinary and multi agency input as necessary. Arrange for the Investigations of allegations of abuse in residential & nursing homes in conjunction with RQIA and other agencies. 2

3 Identify and manage risk situations and support the Head of Mental Health for Older People Services in maintaining the Directorate Risk Register. Ensure Care Management is fully implemented and monitored. Facilitate the provision of student placements and appropriate learning environments. Support the Clinical and Social Care Governance arrangements for staff within the Mental Health for Older People Programme Ensure the staff within the Locality are as required, registered with their regulating body. Ensure compliance with relevant Delegated Statutory Functions and support the completion of the Delegated Statutory Functions Report. Liaising with relevant staff to identify learning and development needs. Advise the Head of Mental Health Services for Older People on the quality of care and educational needs of the workforce in Mental Health Services for Older People Assist in the development and implementation of policies relating to mental health and older peoples services Lead in the annual training needs analysis of in Mental Health FOR Older People Services Quality Promote a culture which focuses on the provision of high quality safe and effective care and promotes continuous improvement. Promote a culture in which users and carers play an active part alongside practitioners in determining the service they receive. Support the Trust s Governance Strategy and ensures that appropriate arrangements for Clinical and Social Care Governance are put in place within their area of responsibility. Ensure that practice and service development is underpinned by the most up to date evidence and research. Ensure high standards of governance for the Trust s Mental Health Services for Older People. Audit Practice. Ensure the Trust s Mental Health Services for Older People comply with all professional regulatory and requisite standards and the discharge of statutory functions imposed upon the Trust in respect of Mental Health 3

4 Services. Ensure all recommendations arising from RQIA Inspections are executed in a timely manner. Ensure the service complies with the required Controls Assurance Standards. Work with the full range of staff groups to lead innovation and change to underpin the modernisation of services. Liaise with the Trust and Directorate professional heads of services to ensure adherence to all relevant professional and regulatory standards within Mental Health Services for Older People. Lead quality initiatives such as Investors in People and Charter Standards across the Directorate. Ensure, along with other appropriate managers, the facilitation and Quality Assurance of Post Registration Training and learning opportunities for the Nursing, Social Work, Occupational Therapy Social Care workforce. Ensure the effective and responsive management of complaints and provide advice to the Assistant Director on their resolution. Work in partnership with the other Locality Manager to ensure the Trust s Mental Health Services for Older People comply with all professional regulatory and requisite standards. Ensure the defining and monitoring of performance standards in contracts/service level agreements with independent service providers. Ensure that all significant events are recorded, reported, reviewed and action taken within the context of a culture of continuous improvement. Work with the full range of staff groups to lead innovation and change to underpin the modernisation of services. Liaise with the Trust professional heads of services to ensure adherence to all relevant professional and regulatory standards in respect of nursing, social work, Occupational Therapy and other health professions staff managed within the Locality. Support the Assistant Director with the implementation of quality initiatives such as Investors in People and Charter Standards in the Locality. Strategic Planning and Development Work closely with the Assistant Director of Mental Health and Head of Mental Health Services for Older People in the implementation of The Dementia Pathway and Regional Strategy and Critical Implementation Pathway. 4

5 Work closely with the Head of Mental Health Services for Older People to secure the commitment and involvement of commissioners and relevant internal and external stakeholders in the implementation of strategic planning initiatives and targets. Take forward the development and implementation of various strategies for Mental Health Services for Older People including the Dementia Care Pathway and Living Fuller Lives To work with the Directorate Business Services in the development of Supporting People Schemes to meet assessed need. Financial and Resource Management Implement arrangements to ensure strong financial management of the Mental Health Services For Older People Locality budget ensuring financial viability is maintained, best value achieved and all financial targets are met. Assist with the identification of cash releasing schemes and meet financial savings as outlined by the Assistant Director of Mental Health and Head of Mental Health Services for Older People Participate in contract and service level negotiations with commissioners. People Management Provide clear and strategic leadership to staff and ensure the Locality has a highly skilled, flexible and motivated workforce to provide high quality emergency care. Work closely with other trust staff to take forward the development and implementation of workforce modernisation initiatives within the Locality. Ensure that management structures and practices support a culture of effective team working, continuous improvement and innovation. Contribute to good industrial relations within the Trust by ensuring effective communication and working relationships with all staff for whom he/she is responsible as well as relevant trade unions/staff organisations. Ensure full engagement of all professional staff working in the Locality and areas of responsibility Corporate Management Deputise for the Assistant Director as appropriate. Contribute to the Trust s corporate planning, policy and decision making processes as appropriate including the implementation of the Trust Performance Management Framework in line with annual schedule by contributing to the development of a Directorate Plan for the directorate, leading the development of Service Plans within the Locality and ensuring all staff within the Locality agree personal objectives. 5

6 Develop and maintain working relationships with other peer colleagues to ensure achievement of directorate and corporate objectives and effective functioning of the team. Establish collaborative relationships and networks with external stakeholders in the public, private and voluntary sectors to ensure the Directorate effectively discharges its functions. Contribute to the Trust s overall corporate governance processes to ensure the development of an integrated governance framework for the Trust that assures safe and effective care for service users and complies with public sector values, and codes of conduct, operations and accountability. Lead by example in practising the highest standards of conduct in accordance with the Code of Conduct for HPSS Managers. General Management responsibilities Adhere to the Code of Conduct for HPSS managers which states that managers will be expected to work with integrity, honesty and openness, probity, accountability and respect, available on or in the HR Policies and Procedures Handbooks held in Directorates; Ensure the appropriate governance and risk management arrangements are in place for the services you are responsible for and take appropriate action to identify and manage risk and to maintain safety of users, staff and others in accordance with relevant regulations, policies and procedures; Where the postholder has responsibility for managing a budget, ensure that services are managed and developed both in accordance with agreed and funded priorities as set out on a yearly basis and in accordance with Standing Financial Instructions, particularly ensuring your compliance with payroll documentation procedures and timescales; Ensure the necessary arrangements are in place in regard to the Knowledge and Skills Framework outlines, where this applies, for the posts for which you have management responsibility and ensure that each member of staff has an annual development and performance review, a personal development plan and that arrangements are in place to ensure that staff have maximum opportunity to progress through gateways in their pay bands and to contribute effectively towards our objectives; Promote a culture of continuous service improvement amongst your staff, encouraging their participation and that of service users in reviewing and modernising current services and in service development; Make sure you are trained and competent in the relevant policies and procedures which apply to the management of staff and other resources and abide by these policies; seeking advice as necessary from senior management or specialist staff as necessary; Communicate effectively with staff and maintain productive working 6

7 relationships amongst your staff and with others; Delegate appropriate responsibility and authority to staff in order to ensure optimum and effective service delivery and decision-making, whilst retaining overall accountability and responsibility for outcomes; Promote a culture of learning and development and facilitate arrangements for and participate in training and development of staff as agreed for the performance of their duties. Where training is in accordance with relevant standards make sure you have the relevant competences in order to carry out this responsibility; Promote equality of opportunity for all by personal action, both in the management of your staff and in the provision of care to service users in accordance with the Trust s Equality of Opportunity Policy and Equality Scheme; Take responsibility for ensuring appropriate standards of environmental cleanliness and for encouraging staff to maintain standards in their work area. Have an awareness of environmental issues and take appropriate action, for example to ensure the efficient use of energy and other resources, recycling etc.; Make sure that staff are aware of trust policies regarding the Data Protection Act 1998, the Freedom of Information Act 2000, the Environmental Information Regulations 2004 and Records Management and that they must not disclose, withhold, retain or dispose of any information unless legally authorised. General Responsibilities Employees of the Trust will be required to promote and support the mission and vision of the service for which they are responsible and :- At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner Carry out their duties and responsibilities in a manner which assures patient and client safety Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them Comply with the Trust s No Smoking Policy Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations Adhere to equal opportunities policy throughout the course of their employment Ensure the ongoing confidence of the public in service provision Comply with the HPSS Code of Conduct Records Management 7

8 All employees of the Trust are legally responsible for all records held, created or used as part of their business within the Trust including patient/client, corporate and administrative records whether paper-based or electronic and also including s. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environmental Information Regulations 2004 and the Data Protection Act Employees are required to be conversant with the Trust s) policy and procedures on records management and to seek advice if in doubt. Pay and Terms and Conditions HPSS (Agenda for Change) pay and terms and conditions will apply. Further information on Agenda for Change is available on the Department of Health, Social Services and Public Safety Northern Ireland website: Developing_Staff/PayandReward/ImplementingAgendaforChange/Job Profiles Some important points are set out below: Salary 39,239-47,088 per annum (pro-rata for part-time) Hours Normal full-time hours of duty are 37½ hours per week, exclusive of meal times. Medical Appointment will be subject to a successful pre-employment health assessment. Holidays 27 days each year; 29 days after 5 years service; 33 days after 10 years service and 10 statutory and public holidays. Pension The postholder can participate in the Health and Personal Social Services Superannuation Scheme. Probationary Period You will serve a probationary period of normally six months. Waiting List A waiting list may be compiled for similar permanent, temporary, full and part-time posts which may arise within the Mental Health Programme within the next nine months 8

9 Closing Date Completed application forms should be returned to the Human Resources Department, Bush House, 45 Bush Road, Antrim, BT41 2QB on or before the closing date as stated in the advertisement. Canvassing, either directly or indirectly, will be an absolute disqualification. We will review this Job Description and it may include any other duties and responsibilities we determine in consultation with the jobholder. We do not intend it to be rigid and inflexible but rather to provide guidelines within which the jobholder works. MARCH

10 PERSONNEL SPECIFICATION JOB TITLE & BAND: DEPARTMENT: LOCATION: Locality Manager Mental Health Services for Older People - Band 8A Mental Health and Disability Services Route Complex, Ballymoney Factor Essential Criteria/Competencies Required Method of Assessment *Applicants must provide evidence by the closing date for *Only those application that they are working in a substantive post with applicants who state the Northern Health and Social Care Trust and must clearly on their have:- application form that Either they have the Registered nurse Part 1 Mental Health (Level 1) who required level of is currently on live register qualification/experien Registered approved Social Worker (or in a position to ce will be considered complete the ASW Award by January 2014) who is for interview. currently on live register with NISCC Registered Occupational Therapist who is currently on live register And 4 years post qualifying experience, 2 of which must be at Band 7 or above working in complex situations including risk Management and Budget Management, within Mental Health/Dementia Services. *Qualifications and Experience Knowledge Knowledge of the current strategic drivers in the area of Mental Health Services for Older People Regional Dementia Strategy Dementia Care Pathway TYC Knowledge of service delivery including governance and risk management arrangements in Mental Health Services for older people, including dementia. Knowledge of relevant professional and regulatory standards as applicable to Mental Health Services for Older People Knowledge and understanding of the current agenda in health and social care Knowledge of roles of Regulatory Bodies such as RQIA, NISCC, NMC Knowledge of Regional Adult Protection guidance and procedures Knowledge of managing change within MHOP Services Interview Skills and Aptitudes Successfully demonstrate high-level people management, governance and organisational skills. Successfully demonstrate effective budget management, including innovative methods of reducing spend and managing associated risks Ability to manage complex caseload/workload demands Interview 10

11 Special Circumstances Health Requirements High level interpersonal and communication skills Ability to prioritise and have results orientated approach Ability to lead and manage and develop multidisciplinary working teams including objective setting and performance management arrangements High level leadership skills Ability to build and maintain effective working relationships with a variety of organisations and individuals to achieve successful outcomes Candidates who are short-listed will need to demonstrate that they have the required competencies to be effective in this leadership role. The competencies concerned are given in the NHS Leadership Framework, details of which can be accessed at - Demonstrating Personal Qualities - Working with Others - Managing Services - Improving Services - Setting Direction - Creating the Vision - Delivering the Strategy *Current full driving licence (valid for use in UK). Access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits them from driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post. Acceptable attendance record General good health for the demands of the post. *Application form Pre-employment Health Assessment Referee reports Applicants please note: Shortlisting will be carried out on the basis of the essential criteria set out above, using the information given on the application form. You should therefore address the requirements when completing the application form, as failure to do so may result in you not being shortlisted. Appointments are subject to verification of appropriate qualifications. MARCH