ABERDEEN CITY COUNCIL JOB DESCRIPTION

Size: px
Start display at page:

Download "ABERDEEN CITY COUNCIL JOB DESCRIPTION"

Transcription

1 ABERDEEN CITY COUNCIL JOB DESCRIPTION All employees are required to carry out their duties and responsibilities in accordance with the Council s Safety Policy and all other Council policies and legislation relevant to the job. *** All tasks will be performed ensuring accuracy and in accordance with the standards of behaviour and conduct set out in the Council s Statement of Culture. 1. JOB DETAILS Job Title: Assistant Accountant Job Description No: Service Group: Corp. Governance Section: Finance Grade (incl. SCP): G11 Job Profile: Version Date: 2. JOB PURPOSE The Assistant Accountant is responsible for assisting the Services Accounting team to provide financial support to the Directorates including support for the development of budgets, the monitoring of actual spend, the calculation of period end accounting adjustments, inputting to Committee reports and annual reporting. The post holder may be required to supervise the work of junior team members and/or take the lead with project or a project team containing team members of various grades. Within the scope of the Assistant Accountant role, the post holder is responsible for ensuring that within defined areas of work that Robust standard processes and high quality controls are in operation. Good use is made of technology to improve service quality, standardise processes, improve controls and improve overall efficiency. Procedures are documented and kept up to date. Service Level Agreement standards are achieved and reported. Service key performance indicator metrics are maintained and reported on a monthly basis. 3. REPORTING & RELATIONSHIPS Accountable to; Accountant Accountable for; Key Relationships; Supervision of junior team members Directors of Service Heads of Service Service Managers Budget Holders Head of Finance Services Accounting Manager Services Accounting Team Leaders Finance Partners Other Services Accounting team members Date: January 2011 Job Description - Assistant Accountant Final b Page 1 of 9

2 4. KEY TASKS 4.1 Provide high quality financial information including analysis of financial status and projected outturns. 4.2 Provide support to develop budgets, monitor budgets & savings and ensure significant items are correctly reported. 4.3 Input to reports including those for committees and SMT Highlights and support agreed elements of the preparation of annual accounts. 4.4 Ensure that correct accounting policies are being applied when budgeting and allocating actual spend. 4.5 Provide a link between finance and non-finance information and provide general finance advice and assistance. 4.6 Support the delivery & documentation of standard, efficient, controlled and effective processes. 4.7 Report the achievement of service standards on a monthly basis and actively promote continuous improvement across the team. 4.8 Support the development of a service culture within the team and support initiatives, from the Team Leaders, to develop the Finance services. 4.9 Prioritise work to ensure that agreed services, per SLA, are being delivered Support the development of staff of all grades Support the council s internal policies and procedures, such as Health & Safety, recruitment and staff communication. Date: January 2011 Job Description - Assistant Accountant Final b Page 2 of 9

3 5. ACTIVITIES BY KEY TASK 5.1 Provide high quality financial information including analysis of financial status and projected out-turns Develop and manage the production of standard accounting reports Confirm, understand and communicate the reasons for significant variances Develop ad hoc reports that address operational requirements Ensure that financial information tells a clear and complete story Highlight significant variances and provide analysis of options. 5.2 Provide support to develop budgets, monitor budgets & savings and ensure significant items are correctly reported Ensure that budget financial information is consistent with Directorate priorities Ensure that budget information is consistent with Council policies and guidance Ensure that budget assumptions are reasonable, captured and communicated Analyse spend profiles and ensure they are in line with budget and priorities Challenge budget holders on spend to date and obtain full explanations for variances Confirm that reported savings are inline with recorded financial information Escalate significant budget and savings concerns on a timely basis to enable corrective actions to be taken quickly. 5.3 Input to reports including those for committees and SMT Highlights and support agreed elements of the preparation of annual accounts Input and prepare reports to specified timescales, materiality and format, taking into account the final recipient s needs and financial knowledge Complete annual financial accounts sections using professional knowledge to ensure correct disclosures. 5.4 Ensure that correct accounting policies are being applied when budgeting and allocating actual spend Confirm the impact of changes in accounting policies and/or the introduction of new service initiatives with qualified team members to ensure adequate technical accounting support is provided. 5.5 Provide a link between finance and non-finance information and provide general finance advice and assistance Ensure that relevant financial information is supplied to SMT prior to the meeting to enable review and study by members Ensure that financial knowledge weaknesses identified within the Directorate are addressed quickly and adequately to help ensure the better management of resources Ensure that financial explanations are provided in a way that is easy to understand for non-finance team members Ensure that comprehensive advice is provided to address individual problems or issues Obtain necessary financial and tax advice from relevant specialists to enable accurate information to be provided. 5.6 Support the delivery & documentation of standard, efficient, controlled and effective processes Ensure processes are assessed to deliver a standard approach across the service Ensure that processes contain sufficient robust controls Ensure that all processes are documented (process map and step by step guidance) in a consistent manner Ensure that process documentation is kept up to date and that key processes are tested on at least an annual basis. Date: January 2011 Job Description - Assistant Accountant Final b Page 3 of 9

4 5.7 Report the achievement of service standards on a monthly basis and actively support continuous improvement across the team Capture and report performance indicators (KPIs), service issues and areas for action Report service KPIs on a monthly basis to the Team Leader Lead the identification of improvement opportunities and the implementation of projects Ensure that a reasonable business case is made for improvements Ensure that changes to processes as a result of improvement initiatives are adequately tested and communicated prior to being implemented. 5.8 Support the development of a service culture within the team and support initiatives, from the Team Leaders, to develop the Finance services Ensure service levels are communicated and monitored Ensure that fellow team members understand customer needs and how they are fulfilled Provide process input to Team Leaders to support new initiatives and research. 5.9 Prioritise work to ensure that agreed services, per SLA, are being delivered Assess workload and agree changes to priorities with line manager Cooperate with other team members to help deliver high service levels Support the development of staff of all grades Support the achievement of a breadth of work experience by individual team members by assisting in the development of work programmes Support team members when they are performing new roles Ensure that feedback on performance is provided in a structured and evidenced way that allows the recipient time to consider the views and respond to them Support the council s internal policies and procedures, such as Health & Safety, recruitment, staff development and staff communication Support the Council s policies by complying with them on a timely basis Support the Appraisal processes by meeting deadlines, providing evidence and establishing challenging SMART measures. Date: January 2011 Job Description - Assistant Accountant Final b Page 4 of 9

5 The above is intended to provide a description of the KEY TASKS and ACTIVITIES of the job. Duties and responsibilities attached to jobs may change from time to time without changing the general character of the duties or the level of responsibility entailed. 6. EXPECTED BEHAVIOURS Core Competencies Level 1 Level 2 Level 3 Level 4 Working with Others Acting with Integrity Customer Focus Achieving Results Continuous Improvement Being Accountable 7. HEALTH & SAFETY AT WORK RISK ASSESSMENT ACTIVITIES WITH RISKS ATTACHED (a) Potential hazards (b) Level of Risks VDU usage Travel (using own or public transport) to visit budget holders may be required Both Low (c) Action to be taken None 8. HEAD OF SERVICE Name: Signature: Date: Date: January 2011 Job Description - Assistant Accountant Final b Page 5 of 9

6 Aberdeen City Council Person Specification Service Group Job Title Grade Person Spec. No. Selection Criteria Essential Desirable Qualifications HNC or higher in Accounting, Finance or Business or significant experience in a similar role Educated to degree level Studying towards a relevant professional qualification Core Competencies Working with Others Acting with Integrity Encourages others to contribute to the team Actively co-operates with others for the good of the Service Willing to share and promote best practice Treats others with respect Respects diversity and cultural values Willing to challenge unacceptable behaviour in others Reliable and dependable Responds to others communication in a timely manner Upholds the image of the Council Recognises and values the contribution of others Makes time available to support others Date: January 2011 Job Description - Assistant Accountant Final b Page 6 of 9

7 Aberdeen City Council Person Specification Selection Criteria Essential Desirable Customer Focus Achieving Results Delivers a courteous, professional service Understands service standards and accepts responsibility for consistently delivering services to these standards Thinks about situations from the customers' point of view Responds quickly to customer enquiries and requests Deals with complaints and difficult situations in a constructive way Understands the requirements of the job Complies with requirements of the job Manages own time effectively to meet deadlines and objectives Takes pride in producing accurate, complete and consistent work Doesn t give up when faced with obstacles or setbacks Date: January 2011 Job Description - Assistant Accountant Final b Page 7 of 9

8 Aberdeen City Council Person Specification Selection Criteria Essential Desirable Continuous Improvement Looks for better ways of achieving objectives to improve service delivery Open to changing practices and procedures which hinder rather than help Willing to change ideas/ perceptions based on new information/ evidence Being Accountable Providing a Safe and Healthy Working Environment Understands and complies with all procedures and standards relevant to the role Takes responsibility for own actions Takes responsibility for using Council resources in an appropriate manner Delivers on what's promised and keeps relevant parties advised when unable to Prepared to admit mistakes and learn from these Motivates employees to work in a safe and healthy manner Prepared to take risks within agreed boundaries Encourages new ideas and suggestions for improvement Plans and monitors health and safety performance Job Specific Competencies (gained through knowledge and experience) Essential Experience of working in Accounting in a large organisation. Desirable Experience of public sector finance Date: January 2011 Job Description - Assistant Accountant Final b Page 8 of 9

9 Job Specific Competencies (gained through knowledge and experience) Aberdeen City Council Person Specification Essential Ability to create clear and concise reports that contain reasoned recommendations. Ability to work with a team and to create pragmatic solutions to problems. Desirable Ability to create sound evidence based arguments to support recommendations. Ability to manage small projects from initiation to final delivery. Ability to create confidence in own ability with managers. Ability to plan own work and that of others to meet deadlines. Ability to assess competing priorities and to establish a robust methodology for their resolution. Ability to establish and maintain good working relationships internally and externally across a range of grades and technical abilities. Ability to work on own initiative. Ability to generate creative options to address challenges. Computer literate (Excel, Word and PowerPoint). Ability to recognise the impact of potential future events and to make adequate contingency plans. Ability to identify risks and to ensure that they are adequately managed. Ability to work creatively within rules, standards and processes. Ability to assess service requirements and provide proactive solutions. Date: January 2011 Job Description - Assistant Accountant Final b Page 9 of 9

Job description Customer Care Team Leader (Engagement)

Job description Customer Care Team Leader (Engagement) Job description Customer Care Team Leader (Engagement) Main purpose of job The Customer Care Team Leader will manage the day to day running of the internal Customer Care engagement team, ensuring it provides

More information

River Clyde Homes: Officer Service Desk Analyst

River Clyde Homes: Officer Service Desk Analyst Job Role: Officer Service Desk Analyst Directorate: Business Support Role reports to: ICT Manager Roles Reporting to this role: N/A Total number of team members within team: 5 Grade: River Clyde Homes

More information

Job description. Terms of reference. Date: August 2015. Job title: Vacancy reference: Team/business unit: Base location: Reporting line:

Job description. Terms of reference. Date: August 2015. Job title: Vacancy reference: Team/business unit: Base location: Reporting line: Job description August 2015 Terms of reference Date: August 2015 Job title: Vacancy reference: Team/business unit: Project Team Leader PS15116 Pensions Administration Base location: Reporting line: Responsible

More information

2. To support the Management Team through the assessment of learners work and assist in moderation where required.

2. To support the Management Team through the assessment of learners work and assist in moderation where required. Job Description Job Title: Lecturer Location: Sutton College Group: People s Directorate / Sutton College Post Number: S314655 Grade: Lect Mgt Spine 7 15 Department: Curriculum Responsible To: Assistant

More information

Group Manager Line management of a local team of 5-7 fte staff

Group Manager Line management of a local team of 5-7 fte staff Practice Manager Children s Social Care Role Profile: Practice Manager Grade: Grade 12 Accountable to: Accountable for: Role Context & Purpose Group Manager Line management of a local team of 5-7 fte staff

More information

JOB DESCRIPTION. Hours: 37.5 hours per week, worked Monday to Friday

JOB DESCRIPTION. Hours: 37.5 hours per week, worked Monday to Friday JOB DESCRIPTION Job Title: Head of Business Continuity & Risk Band: Indicative Band 8b Hours: 37.5 hours per week, worked Monday to Friday Location: Accountable to: Tatchbury Mount, Calmore, Southampton

More information

JOB DESCRIPTION. Marketing Executive Donor Recruitment Animal Welfare Promotion. Marketing Manager, Recruitment

JOB DESCRIPTION. Marketing Executive Donor Recruitment Animal Welfare Promotion. Marketing Manager, Recruitment JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Marketing Executive Donor Recruitment Animal Welfare Promotion Fundraising and Supporter Services

More information

London Borough of Havering Job Profile. Directorate: Post Number(s): Grade: SC5 Date last updated: September 2014

London Borough of Havering Job Profile. Directorate: Post Number(s): Grade: SC5 Date last updated: September 2014 London Borough of Havering Job Profile Job Title: Early Help & Youth Offending Service Intervention Worker Service/Section: Children s Services YOS/Early Help Directorate: Children s, Adults & Housing

More information

IPDS. Green Book Employees. An Integrated Performance Management, Pay and Grading System. Technical 2. Making West Midlands Safer. www.wmfs.

IPDS. Green Book Employees. An Integrated Performance Management, Pay and Grading System. Technical 2. Making West Midlands Safer. www.wmfs. An Integrated Performance Management, Pay and Grading System Technical 2 Making West Midlands Safer Prevention Protection Response www.wmfs.net Role Profile Role Title Technical 2 Role Ref T2 Overall Purpose

More information

Position Description

Position Description Position Description Job title Group Section Responsible to Responsibility for staff Project Coordinator Natural Resource Operations Rotorua Lakes Protection & Restoration Programme Rotorua Lakes Business

More information

Role Profile. Our Values and Behaviours. Role Details: Role Purpose: Responsible for: Responsible to:

Role Profile. Our Values and Behaviours. Role Details: Role Purpose: Responsible for: Responsible to: Our Values and Behaviours Role Profile Calderdale Council should be a fulfilling and enjoyable place to work; we know this enthusiasm rubs off on our residents and customers, and we also recognise the

More information

Identify questions to answer and problems to resolve

Identify questions to answer and problems to resolve Level 3 Business & Administration mandatory knowledge units mapped to Personal Learning and Thinking Skills This map accompanies the PLTS Guide for practitioners which can be downloaded from www.cfa.uk.com

More information

Job Description. No of Direct Reports : 0. Titles of Direct Reports: 0. Size of Department: 5. Budget Responsibility (direct) :

Job Description. No of Direct Reports : 0. Titles of Direct Reports: 0. Size of Department: 5. Budget Responsibility (direct) : Job Description Job Title : HR Systems Administrator Department : HR Systems, HR Services Reporting to (Job Title) : Senior HR Systems Analyst No of Direct Reports : 0 Titles of Direct Reports: 0 Size

More information

MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010

MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010 MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010 POSITION TITLE Position Title: Manager HR Consulting Position Number: 3520 Faculty/Division: Division of Services and Resources

More information

NSPCC JOB DESCRIPTION. Database Training and Support Manager. (Grade 5 - Senior Business Support Officer)

NSPCC JOB DESCRIPTION. Database Training and Support Manager. (Grade 5 - Senior Business Support Officer) NSPCC JOB DESCRIPTION Job Title: Database Training and Support Manager (Grade 5 - Senior Business Support Officer) Function: Department: Supporter Services and Database Administration Supporter Experience

More information

JOB DESCRIPTION. Work Unit: Responsible To: Corporate and Governance Corporate Information Manager

JOB DESCRIPTION. Work Unit: Responsible To: Corporate and Governance Corporate Information Manager JOB DESCRIPTION Job Title: Work Unit: Responsible To: Position Purpose: Pay range: Team Leader Customer Services Corporate and Governance Corporate Information Manager This job exists to: Provide friendly,

More information

Job Description. Team Supervisor

Job Description. Team Supervisor Job Description Title: Call Handler Band: Band 3 Location: Various Reports to: Team Supervisor Job Purpose The post holder will be responsible for the assessment of presenting clinical symptoms, using

More information

Role Profile. Job No. (Office Use) A79

Role Profile. Job No. (Office Use) A79 Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery

More information

JOB DESCRIPTION Client Relationship Manager. Association of Colleges

JOB DESCRIPTION Client Relationship Manager. Association of Colleges Association of Colleges The Association of Colleges (AoC) exists to represent and promote the interests of Colleges and provide members with professional support services. As such, we aim to be the authoritative

More information

Government Communication Professional Competency Framework

Government Communication Professional Competency Framework Government Communication Professional Competency Framework April 2013 Introduction Every day, government communicators deliver great work which supports communities and helps citizens understand their

More information

Develop and implement marketing plans for your area of responsibility

Develop and implement marketing plans for your area of responsibility Overview What this Unit is about This Unit is about developing and implementing marketing plans for your area of. This Unit describes the classic model of marketing planning, implementation and control,

More information

JOB DESCRIPTION Recruitment Manager (Consultancy)

JOB DESCRIPTION Recruitment Manager (Consultancy) Association of Colleges The Association of Colleges (AoC) exists to represent and promote the interests of Colleges and provide members with professional support services. As such, we aim to be the authoritative

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

GLASGOW SCHOOL OF ART OCCUPATIONAL HEALTH AND SAFETY POLICY. 1. Occupational Health and Safety Policy Statement 1

GLASGOW SCHOOL OF ART OCCUPATIONAL HEALTH AND SAFETY POLICY. 1. Occupational Health and Safety Policy Statement 1 GLASGOW SCHOOL OF ART OCCUPATIONAL HEALTH AND SAFETY POLICY CONTENTS PAGE 1. Occupational Health and Safety Policy Statement 1 2. Occupational Health and Safety Management System 2 3. Organisational Management

More information

Achieve. Performance objectives

Achieve. Performance objectives Achieve Performance objectives Performance objectives are benchmarks of effective performance that describe the types of work activities students and affiliates will be involved in as trainee accountants.

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: ICT Service Desk Manager Classification Code: AS07 Division: ICT Services Directorate: ICT Customer Services Type of Appointment: Branch: ICT Central Ongoing

More information

Environment Sustainability and Highways

Environment Sustainability and Highways Job Title: Marketing Intelligence Officer Job Grade: Band 4 Directorate: Environment Sustainability and Highways Job Reference Number: P01851 The Role The Marketing Intelligence Officer will: Devise intelligence

More information

JOB DESCRIPTION. 2. Answer customer comments, queries and complaints with timely and appropriate responses.

JOB DESCRIPTION. 2. Answer customer comments, queries and complaints with timely and appropriate responses. JOB DESCRIPTION Job Title Department Grade Location Responsible to Responsible for Digital Marketing Assistant Marketing B Marketing, Barbican Centre Digital Marketing Executive N/A The Marketing Department,

More information

Workshop Supervisor. Basic details. Date: July 2015. Reporting & peers. To provide an appropriate service to Operations Department.

Workshop Supervisor. Basic details. Date: July 2015. Reporting & peers. To provide an appropriate service to Operations Department. Basic details Position title: Department: Location: Workshop Supervisor Engineering Bournemouth Date: July 2015 Reporting & peers This role reports to: Other reporting relationships: Key peers: Positions

More information

Job Description. To lead and effectively manage the Empty Homes team which is responsible for:

Job Description. To lead and effectively manage the Empty Homes team which is responsible for: Job Description Post Title Post Number Service Area / Department SDU Accountable to (Line Manager) Responsible for (Direct Reports Post Title) Empty Homes Manager RT01008 Leasehold and Lettings Housing

More information

Europol Public Information

Europol Public Information The Hague, 06 November 2014 File nº: Europol/2014/TA/AD6/171 VACANCY NOTICE Name of the post: Specialist Strategic Planning, Performance Measurement within the Strategic and External Affairs Group in the

More information

Role Profile. Directorate Corporate Support Department Customer Service and Business Transformation

Role Profile. Directorate Corporate Support Department Customer Service and Business Transformation Role Profile Job Title Head of Customer Service Job No. (Office Use) C6029 Band/Band Range-(for career grades) Grade J Directorate Corporate Support Department Customer Service and Business Transformation

More information

Job description. Terms of reference. November 2015. Date: 2 November 2015. Job title: Vacancy reference: Team/business unit: Base location:

Job description. Terms of reference. November 2015. Date: 2 November 2015. Job title: Vacancy reference: Team/business unit: Base location: Job description November 2015 Terms of reference Date: 2 November 2015 Job title: Vacancy reference: Team/business unit: Senior Pensions Administrator PS15182 Pensions Administration Defined Contribution

More information

The post holder will be guided by general polices and regulations, but will need to establish the way in which these should be interpreted.

The post holder will be guided by general polices and regulations, but will need to establish the way in which these should be interpreted. JOB DESCRIPTION Job Title: Membership and Events Manager Band: 7 Hours: 37.5 Location: Elms, Tatchbury Mount Accountable to: Head of Strategic Relationship Management 1. MAIN PURPOSE OF JOB The post holder

More information

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance.

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance. 1 Develop productive working relationships with colleagues Unit Summary What is the unit about? This unit is about developing working relationships with colleagues, within your own organisation and within

More information

CFAMLE6 Ensure health and safety requirements are met in your area of responsibility

CFAMLE6 Ensure health and safety requirements are met in your area of responsibility Ensure health and safety requirements are met in your area of Overview This unit is concerned with managing the overall health and safety process in your area of. It is intended to go beyond meeting health

More information

CHECKLIST OF COMPLIANCE WITH THE CIPFA CODE OF PRACTICE FOR INTERNAL AUDIT

CHECKLIST OF COMPLIANCE WITH THE CIPFA CODE OF PRACTICE FOR INTERNAL AUDIT CHECKLIST OF COMPLIANCE WITH THE CIPFA CODE OF PRACTICE FOR INTERNAL AUDIT 1 Scope of Internal Audit 1.1 Terms of Reference 1.1.1 Do terms of reference: (a) establish the responsibilities and objectives

More information

Contact Centre Operations NVQ L2 Certificate mandatory unit content. Independent Enquiry

Contact Centre Operations NVQ L2 Certificate mandatory unit content. Independent Enquiry This map accompanies the PLTS Guide for practitioners which can be downloaded from www.cfa.uk.com The guide includes: an explanation about the importance of PLTS general principles for delivery where there

More information

Library and Information Services

Library and Information Services JOB DESCRIPTION Job Title: Post Number: Department: Location: Grade: Salary: Tenure: Hours : Accountable to: Project Manager HR3770 Library and Information Services Llandaff Campus 7AB 37,394-42,067 pa

More information

J O B S P E C I F I C A T I O N

J O B S P E C I F I C A T I O N J O B S P E C I F I C A T I O N DIRECTORATE: DIVISION/SECTION/UNIT: Culture, Tourism, Sport & Leisure UNIT MANAGER: Steve Hopkins POST TITLE: Senior Digital Marketing Officer JOB FAMILY & ROLE PROFILE:

More information

Job Title: Subject Leader Animation (Senior Lecturer Teaching and Research)

Job Title: Subject Leader Animation (Senior Lecturer Teaching and Research) JOB DESCRIPTION Job Title: Subject Leader Animation (Senior Lecturer Teaching and Research) Post No: Department: Location: Grade: Salary: Tenure: Hours: Accountable to: Accountable for: NA101 Cardiff School

More information

MS National Centre, London

MS National Centre, London Job Title: Location: Reports to: Governance Officer MS National Centre, London Governance Manager Introduction to MS Society The MS Society is the UK s leading MS charity. Since 1953, we ve been providing

More information

City of York Council Public Health 2014/15 Internal Audit Report

City of York Council Public Health 2014/15 Internal Audit Report City of York Council Public Health 2014/15 Internal Audit Report Business Unit: Communities & Neighbourhoods Responsible Officer: Interim Director of Public Health Service Manager: Public Health Consultants

More information

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade:

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade: Job Title: Customer Relationship Management (CRM) and Data Officer Reference No: 0115 15 Reports to: Access to Higher Education Manager Grade: D Working Hours: 37 hours per week Faculty / Service: Marketing

More information

(Financial Accounting Team)

(Financial Accounting Team) Job Title: Accounting Technician (Financial Accounting Team) Job Grade: Band 3 Band 4 Directorate: Finance Job Reference Number: P02279 The Role As part of the Financial Compliance Team, you will report

More information

Job Grade: Band 5. Job Reference Number:

Job Grade: Band 5. Job Reference Number: Job Title: Business Analyst Job Grade: Band 5 Directorate: Job Reference Number: People and Transformation P01216 The Role: This is a challenging role working with and across all services to support the

More information

Emily House, Kensal Road, London W10 5BN

Emily House, Kensal Road, London W10 5BN JOB SCRIPTION Role: epartment: Location: Reporting to: Supervising: Fire Safety Officer Secretariat mily House, Kensal Road, London W10 5BN Health and Safety Manager No direct line management Grade: The

More information

Job Description. Information Governance & Health Records Manager

Job Description. Information Governance & Health Records Manager Job Description POST: GRADE: RESPONSIBLE TO: ACCOUNTABLE TO: Information Governance Facilitator A4C Band 3 0.93 WTE 35 Hours per week Information Governance & Health Records Manager Head of Information

More information

Works closely with all members of the Training and Consultancy team, and the wider Operations, Fundraising and Marketing directorate.

Works closely with all members of the Training and Consultancy team, and the wider Operations, Fundraising and Marketing directorate. Job description Training Officer Main purpose of job The main purpose of this role is to co-ordinate the department s training and marketing activities provide market intelligence to the Training team

More information

Advocacy Assistant NHS Complaints Advocacy Service

Advocacy Assistant NHS Complaints Advocacy Service Advocacy Assistant NHS Complaints Advocacy Service JOB DESCRIPTION Post: Hours: Location: Accountable to: Pay: Advocacy Assistant 22 hours per week York Office or Home Based, although the role will require

More information

Business Solutions Manager Self and contribution to Team. Information Services

Business Solutions Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Agile Test Analyst Business Solutions Manager Self and contribution to Team Position Purpose: The Agile Test Analyst is responsible

More information

JOB DESCRIPTION. Emergency Ambulance Control (EAC) Quality Assurance Auditor. Assistant Director of Control and Communications

JOB DESCRIPTION. Emergency Ambulance Control (EAC) Quality Assurance Auditor. Assistant Director of Control and Communications JOB DESCRIPTION POST: REPORTS TO: RESPONSIBLE TO: LOCATION: JOB SUMMARY Emergency Ambulance Control (EAC) Quality Assurance Auditor Control Training and Quality Assurance Officer Assistant Director of

More information

Job Profile. Postholder will be required to determine liability and quantum on claims made against the Authority.

Job Profile. Postholder will be required to determine liability and quantum on claims made against the Authority. Job Profile Job Title: Claims Handler Date Completed: October 2014 Job Reference Number: T7CS002 Tier: Tier 7 Job Band: Band 3 Functional Area: Corporate Services Accountable to: Insurance Manager Job

More information

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder

More information

Prince 2 Health Check

Prince 2 Health Check Prince 2 Health Check Start-up Was there a Project Mandate? Was the Project Board designed/appointed before initiation was authorised? Was a Project Brief produced? Is the Project Brief to PRINCE standards?

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection SSCN Social Care Housing Support Service Suite 3, Floor 2 ELS House 555 Gorgie Road Edinburgh Inspection completed on 03 May 2016 Service provided by: Support

More information

BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE. Head of Human Resources & Organisational Development

BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE. Head of Human Resources & Organisational Development BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE POST: Head of Human Resources & Organisational Development SALARY SCALE: Service Area Head Scale Points 14-18 RESPONSIBLE TO: RESPONSIBLE FOR: Director

More information

Delivering Excellence in Insurance Claims Handling

Delivering Excellence in Insurance Claims Handling Delivering Excellence in Insurance Claims Handling Guide to Best Practice Delivering Excellence in Insurance Claims Handling Contents Page 1. Introduction 1 2. Executive Summary 2 3. Components of Best

More information

Position Title: Application Support Team Leader Location: Sydney Department: Development Reports to (Title): Service Delivery Manager

Position Title: Application Support Team Leader Location: Sydney Department: Development Reports to (Title): Service Delivery Manager Position Title: Application Support Team Leader Location: Sydney Department: Development Reports to (Title): Service Delivery Manager General Purpose of the Position The Level 2 Applications Support team

More information

Job Title: Customer Contact Manager. Location: Hampton Wick, KT1

Job Title: Customer Contact Manager. Location: Hampton Wick, KT1 Job Title: Customer Contact Manager Location: Hampton Wick, KT1 Application forms for this vacancy to be returned by midday on Monday 17 th September 2012 About Hastoe Formed nearly fifty years ago, Hastoe

More information

Job Description AS12116

Job Description AS12116 Job Description AS12116 Post Title: Institute of Education Staffing Coordinator Grade: 5 Faculty/Department: Reports to: Institute of Education Finance Manager Purpose The Staffing Coordinator will coordinate

More information

Complaints Policy. Complaints Policy. Page 1

Complaints Policy. Complaints Policy. Page 1 Complaints Policy Page 1 Complaints Policy Policy ref no: CCG 006/14 Author (inc job Kat Tucker Complaints & FOI Manager title) Date Approved 25 November 2014 Approved by CCG Governing Body Date of next

More information

QUALITY MANAGEMENT POLICY & PROCEDURES

QUALITY MANAGEMENT POLICY & PROCEDURES QUALITY MANAGEMENT POLICY & PROCEDURES Policy Statement Cotleigh Engineering Co. Limited specialises in the recruitment of engineering & technical personnel in the oil & energy, rail, civil engineering,

More information

Planning Services. Customer focus strategy 2011. westlothian.gov.uk

Planning Services. Customer focus strategy 2011. westlothian.gov.uk Planning Services Customer focus strategy 2011 westlothian.gov.uk 1 Contents Introduction 3 Customer care 4 Planning Services Customer Care Standards 6 Equal opportunities 8 Customer confidentiality 8

More information

Job Description - Fundraising Database Training and Engagement Officer

Job Description - Fundraising Database Training and Engagement Officer Job Description - Fundraising Database Training and Engagement Officer 1. Main purpose of job The Fundraising Database Training and User Engagement Officer will fulfil the CRM learning needs of the organisation

More information

Level 2 Marketing mandatory knowledge units mapped to Personal Learning and Thinking Skills. Independent Enquiry

Level 2 Marketing mandatory knowledge units mapped to Personal Learning and Thinking Skills. Independent Enquiry Level 2 Marketing matory knowledge units mapped to Personal Learning Thinking Skills This map accompanies the PLTS Guide for practitioners which can be downloaded from www.cfa.uk.com The guide includes:

More information

Management and Business Consultancy. National Occupational Standards October 2009

Management and Business Consultancy. National Occupational Standards October 2009 Management and Business Consultancy National Occupational Standards October 2009 Skills CFA 6 Graphite Square, Vauxhall Walk, London SE11 5EE T: 0207 0919620 F: 0207 0917340 Info@skillscfa.org www.skillscfa.org

More information

Job Description Strategic Projects Team Leader

Job Description Strategic Projects Team Leader Strategic Projects Team Leader Department: Group: Direct Line Manager: Responsible For: Planning & Community Relations Manager - & Community Relationships Three (3) Strategic Project Drivers Delegations:

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

Relationship Manager (Banking) Assessment Plan

Relationship Manager (Banking) Assessment Plan Relationship Manager (Banking) Assessment Plan ST0184/AP03 1. Introduction and Overview The Relationship Manager (Banking) is an apprenticeship that takes 3-4 years to complete and is at a Level 6. It

More information

Recruitment and Helpdesk Co-ordinator EHA3134

Recruitment and Helpdesk Co-ordinator EHA3134 It is important to note that this job description is a guide to the work you will be required to undertake. It may change from time to time to meet the needs of the service. It does not form part of your

More information

Making a positive difference for energy consumers. Competency Framework Band C

Making a positive difference for energy consumers. Competency Framework Band C Making a positive difference for energy consumers Competency Framework 2 Competency framework Indicators of behaviours Strategic Cluster Setting Direction 1. Seeing the Big Picture Seeing the big picture

More information

National Occupational Standards. Compliance

National Occupational Standards. Compliance National Occupational Standards Compliance NOTES ABOUT NATIONAL OCCUPATIONAL STANDARDS What are National Occupational Standards, and why should you use them? National Occupational Standards (NOS) are statements

More information

7 Directorate Performance Managers. 7 Performance Reporting and Data Quality Officer. 8 Responsible Officers

7 Directorate Performance Managers. 7 Performance Reporting and Data Quality Officer. 8 Responsible Officers Contents Page 1 Introduction 2 2 Objectives of the Strategy 2 3 Data Quality Standards 3 4 The National Indicator Set 3 5 Structure of this Strategy 3 5.1 Awareness 4 5.2 Definitions 4 5.3 Recording 4

More information

POST DESCRIPTION AND PERSON SPECIFICATION

POST DESCRIPTION AND PERSON SPECIFICATION POST SALARY HOURS OF DUTY LOCATION REPORTING TO RESPONSIBLE FOR PAYMENT OFFICER 21,506 23,685 (SUBJECT TO REVIEW) 35 Hours per Week TO BE ADVISED Finance Manager Finance Assistants KEY RESPONSIBILITIES

More information

JOB DESCRIPTION. Role Summary

JOB DESCRIPTION. Role Summary JOB DESCRIPTION Job Title: Hours of Work: Department: Location: Responsible to: Responsible for: Group Sales Assistant 35 hours Fan Centre Goodison Park Head of Ticketing No Line Management responsibility

More information

Effective complaint handling

Effective complaint handling This guide sets out key information for state sector agencies about developing and operating an effective complaints process. It also provides information about the Ombudsman s role, as an independent,

More information

J O B S P E C I F I C A T I O N

J O B S P E C I F I C A T I O N J O B S P E C I F I C A T I O N DIRECTORATE: PEOPLE DIVISION/SECTION/UNIT: UNIT MANAGER: POST TITLE: JOB FAMILY & ROLE PROFILE: Child & Family Services Regional Adoption Manager Western Bay Business, Performance

More information

COMPLIANCE OFFICER. CLOSING DATE: 12 June 2016

COMPLIANCE OFFICER. CLOSING DATE: 12 June 2016 COMPLIANCE OFFICER VACANCY REF: SFRS00451 CONTRACT STATUS: Permanent GRADE: 4 LOCATION: SFRS Headquarters, Cambuslang DEPARTMENT: Procurement Finance and Contract Services SALARY: 24,663-27,222 HOURS:

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

JOB DESCRIPTION. Starting at 16,945 per annum with progression to 19,509 per annum, pro rata for part-time

JOB DESCRIPTION. Starting at 16,945 per annum with progression to 19,509 per annum, pro rata for part-time JOB DESCRIPTION POST: RESPONSIBLE TO: LOCATION: SALARY: Fundraising Finances Administrator Database Officer Edinburgh Starting at 16,945 per annum with progression to 19,509 per annum, pro rata for part-time

More information

Business and Administration NVQ L2 Certificate mandatory unit content. Independent Enquiry

Business and Administration NVQ L2 Certificate mandatory unit content. Independent Enquiry This map accompanies the PLTS Guide for practitioners which can be downloaded from www.cfa.uk.com The guide includes: an explanation about the importance of PLTS general principles for delivery where there

More information

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE www.gov.gg/jobs JOB POSTING CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE JOB TITLE Chief Nurse / Director of Clinical Governance SALARY Attractive Remuneration Package available with post TYPE Full Time

More information

Assessment Criteria The learner can: 1.1 Describe the purpose of a team

Assessment Criteria The learner can: 1.1 Describe the purpose of a team Unit Title: Set objectives and provide support for team members OCR Unit No: 50 Sector Unit No: MSC B5 Level: 3 Credit value: 5 Guided learning hours: 35 Unit purpose and aim This purpose of this unit

More information

JOB DESCRIPTION. Performance Improvement Officer (within Customer Services Team) Enquiries, Compliments and Complaints Co-ordinator

JOB DESCRIPTION. Performance Improvement Officer (within Customer Services Team) Enquiries, Compliments and Complaints Co-ordinator JOB DESCRIPTION ROLE: Performance Improvement Officer (within Customer Services Team) LEVEL: Level 6 SALARY BAND: up to 25682 RESPONSIBLE TO: RESPONSIBLE FOR: DEPARTMENT: Customer Services Manager Enquiries,

More information

Job Description. Information Assurance Manager Band 8A TBC Associate Director of Technology Parklands and other sites as required

Job Description. Information Assurance Manager Band 8A TBC Associate Director of Technology Parklands and other sites as required Job Description Job Title: Grade: Accountable to: Base: 1. JOB PURPOSE Information Assurance Manager Band 8A TBC Associate Director of Technology Parklands and other sites as required The purpose of the

More information

Skills Audit for Researchers

Skills Audit for Researchers Skills Audit for Researchers Date: Section 1: Research Management Skills 1) Research management to be able to: Project management 1.1) Apply effective project management through the setting of research

More information

Key Worker Job Description & Person Specification

Key Worker Job Description & Person Specification Key Worker Job Description & Person Specification New Bridge Group Learning Together, Learning for All, Learning for Life Job Description Job Title: Pay Grade / Scale / Range: Benefits & Perks: Working

More information

Head of development. Job description.

Head of development. Job description. Head of development. Job description. CONTENTS 1. Reporting to 3 2. Line reports 3 3. Scope of role 3 4. Main responsibilities 3 5. Key skills and experience 6 6. Key behaviours 6 2014 Fresh Egg Limited

More information

Identify questions to answer and problems to resolve 2.1; 3.1

Identify questions to answer and problems to resolve 2.1; 3.1 : mandatory competence units mapped to Personal Learning and Thinking Skills This map accompanies the PLTS Guide for practitioners which can be downloaded from www.skillscfa.org The guide includes: an

More information

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION SOUTH WALES POLICE JOB DESCRIPTION TITLE: Helpdesk Officer GRADE: Scale 4/5 LOCATION: RESPONSIBLE TO: South Wales Police Senior Service Support Officer MAIN PURPOSE OF JOB: To ensure a high quality, timely

More information

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014)

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) JOB DESCRIPTION: Human Resources Manager LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) RESPONSIBLE TO: Director of Human Resources and Organisational Development

More information

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( ) Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility

More information

JOB DESCRIPTION. Contract Management and Business Intelligence

JOB DESCRIPTION. Contract Management and Business Intelligence JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence

More information

Promote security system and service sales

Promote security system and service sales Page 1 of 5 Promote security system and service sales Level 3 Credits 2 Purpose This unit standard is for people who work, or intend to work, as security system or service sales representatives, or in

More information

CDC 502 Support policies, procedures and practice to safeguard children and ensure their inclusion and well-being

CDC 502 Support policies, procedures and practice to safeguard children and ensure their inclusion and well-being Child Care Occupational Standard MQF Level 5 CDC 501 Establish and develop working relationships CDC 502 Support policies, procedures and practice to safeguard children and ensure their inclusion and well-being

More information

BAND: 5. 37½ hours per week 1. JOB SUMMARY

BAND: 5. 37½ hours per week 1. JOB SUMMARY POST TITLE: Software Developer BAND: 5 HOURS: ACCOUNTABLE TO: LOCATION: 37½ hours per week Head of Informatics Programme Mamhilad 1. JOB SUMMARY Reporting to Software Development Manager, the post holder

More information

JOB DESCRIPTION. Information Governance Manager

JOB DESCRIPTION. Information Governance Manager JOB DESCRIPTION POST TITLE: Information Governance Manager DIRECTORATE: ACCOUNTABLE TO: BAND: LOCATION: CSS Head of Information Governance 8a CSS Job Purpose The Information Governance Manager will ensure

More information

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016)

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) Salary: 18,558 22,485 (Grade D) Responsible to: Corporate Debt Manager Purpose of the job: To undertake

More information

GOVERNMENT INTERNAL AUDIT COMPETENCY FRAMEWORK

GOVERNMENT INTERNAL AUDIT COMPETENCY FRAMEWORK GOVERNMENT INTERNAL AUDIT COMPETENCY FRAMEWORK March 2007 Government Internal Audit Profession This framework has been compiled by the Assurance, Control and Risk Team and the PSG Competency Framework

More information