JOB DESCRIPTION Client Relationship Manager. Association of Colleges

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1 Association of Colleges The Association of Colleges (AoC) exists to represent and promote the interests of Colleges and provide members with professional support services. As such, we aim to be the authoritative voice of Colleges based on credible analysis, research, advocacy and consultation with Colleges and the first choice destination for guidance and advice for members. AoC was established in 1996 by Colleges themselves as a voice for further education and higher education delivered in Colleges at national and regional level., is AoC s commercial subsidiary company, has 0 years experience of supporting colleges. It has four distinct, first-class services: executive recruitment, interim management, training and consultancy and events. uses its extensive network to recruit many senior staff annually for colleges, including principals, leaders and interim managers. Working alongside AoC's policy experts, knows about the issues and legislative changes affecting the sector before its competitors do. invests all its profits back into AoC so when colleges commission, they are helping the sector to thrive. More than 6,500 college professionals attend its conferences, workshops and training programmes every year. JOB DSCRIPTION Client Relationship Manager Job Purpose: Responsible for proactively developing business relationships and securing additional business opportunities from both new and existing clients. The role will be the focal point for new business development and will spear head cross selling across the wider create team. Department / Directorate Contract type Permanent 1 P age Client Relationship Manager

2 Reports To Managing Director People Management Direct Reports: None Indirect Reports: None Monetary Responsibility No direct budget responsibility However will be set clear KPI s which will have monetary value proportioned to them xternal Key Contacts Internal Key Contacts Key Decision makers within Colleges and associate organisations Principals, Governing Bodies, HR Directors, Finance Directors Wider Senior Leadership team National and Regional Directors SMT Key Account Managers within Key Accountabilities & Responsibilities: Proactively create and develop business opportunities with both new and existing clients in order to generate additional business and to enhance key relationships Work effectively with Directors and Managers within the business to identify new products and growth opportunities, which will increase profitability of AoC Create Responsible for Key Client development, working with the wider business to maximise business potential from each client relationship Lead, manage, review and evaluate on s Key Account Management strategy develop strong working relationships with stakeholder across the wider AoC business, including Regional Directors to enhance identification of business opportunities Present regularly at regional network meetings to a variety of stakeholders including Principals, Chairs and HR Directors Page Client Relationship Manager

3 Work with Directors to identify opportunities for cross company business development and product growth PRSON SPCIFICATION Competencies Competency Working with others Communicating with others Influencing Min Level for the job (Level 0-4) ffective behavioural examples (taken from the Core Competency Framework) Promotes knowledge sharing within and beyond own team. Devotes time to others, listens to their views. Achieves full understanding of others their needs, roles, responsibility. Listens, clarifies to check understanding. Uses the most appropriate method, language, medium and style of communication for the situation and people involved Anticipates the needs of senior colleagues Varies style to have the maximum impact on the audience. Making effective decisions Takes quick and well thought through decisions, seizes opportunities to move things forward Thinks through the impact of decisions P age Client Relationship Manager

4 Analysing and interpreting information Planning and organising Applies specialist and detailed expertise. Actively promotes knowledge sharing and ensures that self and team(s) take account lessons learned nsures delivery against plans and forecasts accurately Deadlines are met, prioritising effectively when issues or timescales conflict Taking personal responsibility Upholding ethics and values Coping with pace, setbacks and change Holds self and others fully accountable for standards of performance Successfully deals with a range of difficult and often complex situations without support or guidance form others Upholds principles of fairness and equality Acts with complete integrity Adjusts quickly when priorities changes and takes prompt corrective action when things go awry Adapts well to pressured situations and executes good control Additional Requirements Description ssential Desirable ducation/ Qualifications/ Professional Bodies GCS nglish GCS grade C and above or equivalent ducated to degree level or equivalent Knowledge Skills and xperience xperience of operating within the ducation sector D xperience of operating in a business development role within a large and complex sector A track record of selling effectively with ability to persuade and influence to a senior level and pitch business proposals 4 P age Client Relationship Manager

5 High level communications skills, with evidence of building effective relationships at senior and Board level Able to develop excellent and collaborative working relationships at all levels Highly effective presentation skills, able to engage, persuade and influence to a senior level and present complicated information and ideas concisely Able to develop a thorough knowledge of all product areas in Strong business acumen with the ability and experience of analysing markets and business development xcellent written communication skills with excellent nglish Grammar and the ability to communicate persuasively to a senior level in written format including business proposal writing. Computer confident, proactive and enjoys learning new IT systems, good/ intermediate/ advanced skills and knowledge of Microsoft Word, Outlook, xcel and PowerPoint xperience of databases/ website communication systems/ particular IT software Attributes Demonstrates respect for equality of opportunity & diversity and works to actively promote an inclusive work environment & good working relationships amongst staff Demonstrates an interest in Further ducation Demonstrates commitment to own learning and continuous improvement through training and development. D Acknowledgement This job description has been designed to indicate the general nature and level of the work performance by employees within this post. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications / experience required by employees assigned to the role. These may be subject to future amendments following appropriate consultation This job role will require regular travel across ngland to attend meetings and visit member colleges with a minimum of one day per week based at the AoC National office in London to attend SMT meetings. 5 P age Client Relationship Manager

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