1 Balancing Self-Control and Managed Cloud Services
2 Agenda Telindus Today Cloud Service Overview Managed Cloud Pro`s & Con`s Self-Service Pro`s & Con`s Finding the right balance Telindus Managed & Self-Service Cloud Infrastructure Q&A
3 Telindus Telecom A key player in Luxembourg Telindus Luxembourg ICT Integrator since 1979 Belgacom acquisition in 2006 PSF status since employees Turnover 2013 : 77 M Telindus International 600+ specialists in Europe in 5 countries (Be, Fr, Lu, NL, UK) Belgacom Group & Tango Incumbent Belgian B2B/B2C operator 6,4B Revenues in employees Tango is the local BGC operator 4
4 The Cloud Foundation Connectivity & Data Center Services
5 National Optical Backbone DC Bissen Amsterdam BCP Sungard 600 km Managed Optical Fibre Available in all large local business areas Ability to extend as per Customer requirements Very High Service Performance POP in Frankfurt & Amsterdam Interconnect to International MPLS Network (Explore) Brussels DWDM / ROADM Network Secure Private MPLS IP Network DC Bettembourg Frankfurt Paris
6 BICS - International Presence Connectivity Service Point to Point or Private IP (MPLS) Full list of POP`s :
7 Data Center Facilities and Housing Services Data Centers (over m2 Tier IV Carriers neutral Low PUE of 1,35) Private rack in shared room or private cage (buy or lease servers) Low to high density racks - Up to 40kW Air or liquid cooled DSO
8 NOC and Remote Services 24/7 Support & Monitoring Located in Luxembourg Pro-active customer notification Languages German French English Luxembourgish Expert, Certified and Experienced Staff Security Operations Center (SOC) under development (2014) Type here level of Sensitivity : Confidential"
9 Data Center Housing Customer References Customers in the online industry Customers in other industries
10 Telindus Telecom Cloud Services
11 Serving Enterprises with a global solution Cloud Solutions for Businesses U-CaaS Communication-as-a-Service Unified communications and IP telephony on a flexible, secure and performing platform Telephony Unified Messaging Integration with back office Collaboration and conferencing U-flex Managed Infrastructure-as-a-Service Investment-free ICT service with complete control over operational costs and a superior-quality service. Servers, networks, storage on demand Monitoring, Backup and DR services 24/7 disaster management U-cloud Self-Service IaaS Pay as you go On-demand Cloud Service, build your virtual server park and scale as you grow Self-Management, Resources à la carte U-free Desktop-as-a-Service Virtualize your workstations and access your business applications no matter where you are Virtual workstations Hosted messaging and cooperation tools Hosting of business applications Mobility and teleworking Telindus Telecom Datacenter & Connectivity Services
12 Balancing Managedvs. Self-Service Cloud
13 Benefits and Drawbacks of Self-Service. Self-service pros Speed: Self-service is faster than opening a ticket great ability especially if you re in a time sensitive business Procurement & Onboarding : procuring infrastructure for your business serve new customers or workloads more quickly deploy infrastructure by pushing a few buttons Root access: as part of the deployment process you will get root access to the servers, IP addresses and admin access etc Application requirements: configure VMs to match the needs of your application measure latency or higher level networking or load balancing rules because of full access Self-service cons Special internal experience required: all parts of infrastructure, firewalls, switches, load balancing rules own networks, security rules, DMZs and all services compliance and security ensuring HA and backups Customer Care: much upkeep and stuff is necessary for infrastructure builds and maintenance it may become detractive to your ability to innovate around your company s core values Root access: can be a negative, because it is so operational You may not want your staff to: - have to install things on the servers themselves - connect to servers as root, only with limited access Application requirements: Full access opens a door to mess things up Applications might not need much support, if the service provider is giving good latency and set up having access can always be requested Type here level of Sensitivity : Confidential"
14 Telindus, a market driven innovation model Service Control
15 Infrastructure Cloud Services
16 Serving Enterprises with a global solution Cloud Infrastructure for Businesses U-flex Managed Infrastructure-as-a-Service Investment-free ICT service with complete control over operational costs and a superior-quality service. Servers, networks, storage on demand Monitoring, Backup and DR services 24/7 disaster management U-cloud Self-Service Infrastructure-as-a-Service On-demand Cloud Service, build your virtual server park and scale as you grow Self-Management Resources à la carte Pay-as-you-go or prepaid subscription Telindus Telecom Datacenter & Connectivity Services
17 CLOUD PROVIDER OF THE YEAR 2013 CLOUD PROVIDER OF THE YEAR BEST PRIVATE BUSINESS CASE CLOUD PROVIDER OF THE YEAR BEST PRIVATE BUSINESS CASE ICT COMPANY OF THE YEAR 2010 U-FLEX Managed Infrastructure Services Built on market proven technology Stretched VMware Cluster over 2 DCs (3+1 local redundancy + 2N remote) 10GbE redundant Network NetApp Metrocluster 3 tier level for the Storage: Performance, Capacity, Archive Snapshoting, Disk & Tape Backup Enterprise Managed Services Flexibility and customisability of design and services High level of Outsourcing Application and Database Management Contract with strong SLA
18 TELINDUS - U-Flex Managed Cloud Services
19 U-Flex Managed Cloud Services Customer testimonials Nicolas Henckes, Managing Director: In choosing Telindus datacenter services, our company now enjoys a level of performance and services we could never have had by investing piece-meal, without any visibility. This solution has given us greater peace of mind, both in terms of financial investment enabling us to continue to expand, and in terms of manpower allowing us to concentrate on our core business. Christophe Hucque, Chief Operations Officer : Telindus has perfectly understood and responded to our requirements The transition into the Cloud has been perfect and our IT colleagues of the bank were really impressed by the approach we successfully managed to set up jointly. Sylvain Momin, Head of Country Technology Organization: Telindus has been able to take the additional step forward in terms of innovation, and has not hesitated to go beyond its prerogatives to make the project succeed and to generate an optimal result. Patrick Lommel, Financial & Administrative Director A major benefit of Telindus Telecom's global Cloud and connectivity solutions is that they provide all the ICT services, including telephony, from their Cloud platform.
20 Thank You! Q&A