Perceptive Software Platform Services

Size: px
Start display at page:

Download "Perceptive Software Platform Services"

Transcription

1 Perceptive Software Platform Services CLOUD SOLUTIONS process and content management

2 Perceptive Software Platform Services Perceptive Software process and content management systems have been deployed within the physical premises and technical infrastructure of more than 2,500 organizations worldwide. The Platform Services offering is designed for those customers who prefer to have their Perceptive Software application environment hosted, and its associated technical infrastructure managed, in secure data centers that are physically separate from their business s premises. Platform Services features enterprise-level infrastructure, communications and processing features and services: ~ ~ Data center disaster recovery contingency plans ~ ~ Physical and electronic network security ~ ~ Network connectivity assurance and redundancy management ~ ~ Performance optimization and assurance ~ ~ Operating system procurement, maintenance and licensing ~ ~ procurement, maintenance and licensing ~ ~ Centralized server management ~ ~ Reload-restart for Perceptive Software applications ~ ~ Redundant power management ~ ~ Backup management Application Administration Options Platform Services provides the advantages of a hosted-platform environment without forcing customers into a standardized model for administrative management and configuration of Perceptive Software applications. Examples of application administration include user account setup and configuration, document security and access, workflow administration and minor script modifications, remote setup and configuration of scanners and other capture methods, and database administration. With Platform Services, customers can choose to either self-manage such activities or can, for an additional charge, out-source such application administration to the Perceptive Software Managed Services group and its Remote Administration services offering. For a closer look at this option, please refer to the Perceptive Software Remote Administration brochure. Data Center Infrastructure Perceptive Software Cloud Solutions provides Platform Services through state-of-the-art data centers designed for both high performance and exceptional reliability. The data centers bring together a combination of industrystandard network, architecture and security features that would be cost-prohibitive for an organization to replicate in house. So without a large capital investment, Platform Services customers benefit from an infrastructure that performs with the consistency their business requirements demand. Network ~ ~ Multiple high-density, redundant Internet connections for a reliable system with high availability ~ ~ Carrier neutral facility (CNF) with scalable bandwidth on demand from Tier 1 carriers ~ ~ Redundant Border Gateway Protocol (BGP) v4 routers for automated failover ~ ~ Highly redundant systems architecture that minimizes single points of failure ~ ~ Network components and activity monitored internally by What s Up Gold, Nagios, HP Insight Manager, Dell OpenManage, Cacti, Internap, MRTG, and Power Ware Network Redundancy The Network Operations Center (NOC) features multiple, high-capacity, redundant Internet connections for reliable systems with high availability. Our system architecture is highly redundant, which minimizes single points of failure. The data centers run BGP routing protocols on their privately managed networks to ensure that customer servers are available even in the event of a complete loss of an Internet carrier. The data centers employ redundant switch and firewall technology as well as integrated routing technology. 2

3 Architecture ~ ~ State-of-the-art server infrastructure using industry-standard components and architecture ~ ~ Virtually unlimited scalability, raw processing power and 99.9 percent platform availability with network redundancy and failover architecture ~ ~ Fiber via multiple underground entrances to ensure reliable connectivity ~ ~ High-capacity storage area networks (SANs) supporting a virtually unlimited amount of scalable capacity ~ ~ Daily backups stored in secure off-site facilities High Availability Perceptive Software Platform Services provides an environment that supports high availability for each customer s applications. First, the applications that make up each customer s unique configuration run within a virtual machine layer to provide a secure, dedicated environment that s unaffected by other customer demands. Second, the physical layer is implemented with n+1 redundancy, a proven configuration that allows the overall environment to continue to run even in the unlikely event of a physical host failure. The applications running on the failed host would be restarted on another host with minimal downtime. Environmental Control and Monitoring The Perceptive Software Platform Services environment offers full logical and physical security for equipment, data and connectivity to ensure reliable, on-demand content delivery. ~ ~ All facility infrastructure components and services are monitored 24 x 7, including power, temperature, and humidity, and alerts are provided to NOC staff in the event of threshold breaches. ~ ~ Redundant computer room air conditioning (CRAC) units regulate temperature, humidity and forced air cooling in the server rooms, and are maintained and tested monthly. ~ ~ The temperature control system employs hot and cold aisles for efficient cooling. ~ ~ Systems maintain server room humidity at an average of 53% (range: 49%-57%) and temperature at an average of 72 degrees Fahrenheit (range: degrees). ~ ~ Eighteen-inch raised floors facilitate effective air handling and provide clearance, protection and monitoring of power and data circuits. ~ ~ The facilities cooling equipment and capacity have been engineered to support dense server deployments including blade server configurations. Emergency Infrastructure ~ ~ In case of a power outage, redundant uninterruptible power supplies support a reliable transition of the data center load until diesel generators come online. ~ ~ Fire detection/protection systems prevent excessive fire damage to data center equipment and facilities, and are tested periodically. ~ ~ Data centers do not exist near probable fault lines. Comprehensive Security The Platform Services program is managed by a team of fulltime, professional data center personnel and communications infrastructure engineers. This team manages the physical, electronic and application security layers, which include the following measures: Physical Security ~ ~ Locked and secured data centers ~ ~ Logging of entry and exit activities on redundant systems ~ ~ Two-factor authentication, including biometric components, controls access to the NOC, and the computer, utility, and power rooms ~ ~ Customer equipment secured in fully enclosed CPU racks in locked cabinets and cages ~ ~ Control of cage and cabinet keys maintained by data center personnel at all times ~ ~ Digital video surveillance inside and out, backed up to tapes with 14-day retention ~ ~ Facilities monitored 24 x 7 Electronic Security ~ ~ All network infrastructure components and services such as routing, switching and bandwidth monitored 24 x 7, with certified network engineers available constantly, day or night ~ ~ Monitored intrusion detection for all network connections ~ ~ Monitored internal communications network all routers, networks Application Security ~ ~ 128-bit AES encryption between server and viewers 3

4 Disaster Recovery We maintain warm site presence at geographically separated hosting facilities. All Platform Services customers receive basic disaster recovery (DR) services. Customers may purchase optional upgraded DR service commitments: > Recovery point objective (RPO) of eight hours > Recovery time objective (RTO) of 24 hours Implementation Customer Responsibilities Customers are responsible for three primary areas regarding their Platform Services deployment: 1. User Hardware: Customers provide the user-side hardware and operating environments, including desktop workstations and scanners required to interact with the server-side resources located in the data center. 2. Network Connection: Customers must provide a network connection via the Internet, VPN or private line to the primary data center(s) their solutions are deployed in. Deployments based on certain scripted or advanced communications methods between Perceptive Software products and other customer applications may require private-line or VPN connectivity. 3. Coordinator: Depending on the specific site configuration, customers are responsible for designating one or more Perceptive Software coordinators to work with the Managed Services team. The coordinator is: > required to attend product training at Perceptive Software headquarters or take equivalent elearning coursework. > the primary organizer of customer resources involved with deployment planning and assurance. > the primary point of contact for the initial technology Support rollout and for any ongoing maintenance or administration of the Perceptive application. The Perceptive Software team is dedicated to maintaining a 99.9 percent availability of the hosted Perceptive Software platform. Additional service and support assurances include: ~ ~ Redundant environment components to avoid downtime due to hardware failure ~ ~ Application health monitoring with automated alerts to Perceptive Software support teams ~ ~ Four-hour response to begin operating system recovery from backup ~ ~ Four-hour response to begin data recovery from backup ~ ~ 24 x 7 technical support Perceptive Desktop Client Perceptive Client Perceptive Mobile Client Services API INTERNET Perceptive Software Primary Data Center(s) Perceptive Software Secondary Data Center(s) Customer 1 Customer 2 Customer n Customer 1 Customer 2 Customer n Virtual Customer Application Environments Virtual Customer Application Environments Backup Storage Backup Storage Storage (SAN) Storage (SAN) 4 Continuous Replication

5 Responsibility Comparison Customer Site Deployment vs. Perceptive Software Hosted Deployment Responsibility Comparison Deployment Factors Customer Site Deployment Platform Services Deployment Infrastructure Infrastructure (scalable, hosted) Customer Perceptive Software Storage Infrastructure (SAN) Customer Perceptive Software Assured Availability and Security High Availability (processing redundancy) Customer Perceptive Software High Availability (storage redundancy/backups) Customer Perceptive Software High Availability (Internet redundancy) Customer Perceptive Software Power Redundancy (UPS bridging to generators) Customer Perceptive Software Security (physical facility, processor isolation, application) Licensing (Infrastructure) Customer Perceptive Software Software for + Storage Management Up-front fee Perceptive Software Maintenance and Support Charges for + Storage Management Annual fee Perceptive Software Licensing Software for Operating System Up-front fee Perceptive Software Maintenance and Support Charges for Operating System IT Management Annual fee Perceptive Software, Communications and Storage Administration Customer Perceptive Software Release-Level and Patch Administration Customer Perceptive Software Disaster + Interruption Recovery Management Customer Perceptive Software Implementation and Deployment Deployment and Implementation Planning User Training System Administrator Training (basic class required) Scanners Perceptive Software Professional Services and Customer Perceptive Software Professional Services and Customer Perceptive Software training facility Customer acquires 5

6 West 68th Terrace Shawnee, KS USA tf tel fax Lexmark International Technology S.A. Bâtiment ICC - Bloc A 20, route de Pré-Bois Case postale 508 CH Genève Switzerland tel +41 (0) fax +41 (0) Perceptive Software. All product and company names may be trademarks or registered trademarks of their respective owners. PSI_Brochure_platform_srvcs_1301

Secure, Scalable and Reliable Cloud Analytics from FusionOps

Secure, Scalable and Reliable Cloud Analytics from FusionOps White Paper Secure, Scalable and Reliable Cloud Analytics from FusionOps A FusionOps White Paper FusionOps 265 Santa Ana Court Sunnyvale, CA 94085 www.fusionops.com World-class security... 4 Physical Security...

More information

Frankfurt Data Centre Overview

Frankfurt Data Centre Overview Technical Services Briefing Document Frankfurt Data Centre Overview Version 2.1 Contents Introduction... 3 TelecityGroup Data Centre in Frankfurt... 4 Data Centre Characteristics... 4 Technologies in Use

More information

What is the Cloud, and why should it matter?

What is the Cloud, and why should it matter? 391 12 What is the Cloud, and why should it matter? 23 Everyone seems to be asking about it. No one seems to know exactly what it is, what they need, and where to find it. 4 A Philosophy of Design and

More information

data center - why choose a data center facility

data center - why choose a data center facility data center - why choose a data center facility Do you have the highest levels of security, redundancy, reliability, infrastructure and technical expertise necessary to operate your Internet operations?

More information

colocation vs. managed servers - the difference

colocation vs. managed servers - the difference colocation vs. managed servers - the difference Do you have the highest levels of security, redundancy, reliability, infrastructure and technical expertise necessary to operate your Internet operations?

More information

Las Vegas Datacenter Overview. Product Overview and Data Sheet. Created on 6/18/2014 3:49:00 PM

Las Vegas Datacenter Overview. Product Overview and Data Sheet. Created on 6/18/2014 3:49:00 PM Las Vegas Datacenter Overview Product Overview and Data Sheet Product Data Sheet Maintaining a Software as a Service (SaaS) environment with market leading availability and security is something that Active

More information

Cloud Management. Overview. Cloud Managed Networks

Cloud Management. Overview. Cloud Managed Networks Datasheet Cloud Management Cloud Management Overview Meraki s cloud based management provides centralized visibility & control over Meraki s wired & wireless networking hardware, without the cost and complexity

More information

Colocation, Hot Seat Services, Disaster Recovery Services, Secure and Controlled Environment

Colocation, Hot Seat Services, Disaster Recovery Services, Secure and Controlled Environment Colocation, Hot Seat Services, Disaster Recovery Services, Secure and Controlled Environment 3 Company Overview Confisio DataCenter was formed to help organisations tackle the ever increasing challenges

More information

Hosting Features, Terms & Policies

Hosting Features, Terms & Policies Hosting Features, Terms & Policies Portalogiks SharePoint Hosting Table of Contents Data Center Introduction... 2 Connectivity... 3 Power... 3 Security... 3 Environment... 3 Hosting Hardware & Software...

More information

managed servers - why choose a managed service provider?

managed servers - why choose a managed service provider? managed servers - why choose a managed service provider? Do you have the highest levels of security, redundancy, reliability, infrastructure and technical expertise necessary to operate your Internet operations?

More information

Company Overview. Benefits. Your Business is Our Focus

Company Overview. Benefits. Your Business is Our Focus Company Overview Quonix Networks Inc. is a leading regional provider of hosting, colocation, and managed datacenter services based in the Metro Philadelphia region. The company is focused on delivering

More information

MAG DATACENTERS, LLC ( FORTRUST ) Service Organization Controls 3

MAG DATACENTERS, LLC ( FORTRUST ) Service Organization Controls 3 MAG DATACENTERS, LLC ( FORTRUST ) Service Organization Controls 3 Report on FORTRUST s Enterprise Data Center and Colocation Services System Relevant to Security and Availability For the Period October

More information

SWAP EXECUTION FACILITY OPERATIONAL CAPABILITY TECHNOLOGY QUESTIONNAIRE

SWAP EXECUTION FACILITY OPERATIONAL CAPABILITY TECHNOLOGY QUESTIONNAIRE SWAP EXECUTION FACILITY OPERATIONAL CAPABILITY TECHNOLOGY QUESTIONNAIRE Please provide all relevant documents responsive to the information requests listed within each area below. In addition to the specific

More information

DISASTER RECOVERY WITH AWS

DISASTER RECOVERY WITH AWS DISASTER RECOVERY WITH AWS Every company is vulnerable to a range of outages and disasters. From a common computer virus or network outage to a fire or flood these interruptions can wreak havoc on your

More information

North Street Global, LLC. Business Continuity Plan

North Street Global, LLC. Business Continuity Plan Overview North Street Global, LLC. Business Continuity Plan North Street Global holds business continuity for disaster recovery as a high priority. Our goal is to ensure our continued ability to serve

More information

Disaster Recovery 101. Sudarshan Ranganath & Matthew Phillips Ellucian

Disaster Recovery 101. Sudarshan Ranganath & Matthew Phillips Ellucian Disaster Recovery 101 Sudarshan Ranganath & Matthew Phillips Ellucian SESSION OBJECTIVES Business continuity is critical to every institution and its IT organization. How do you set up your ERP and other

More information

BOWMAN SYSTEMS SECURING CLIENT DATA

BOWMAN SYSTEMS SECURING CLIENT DATA BOWMAN SYSTEMS SECURING CLIENT DATA 2012 Bowman Systems L.L.C. All Rights Reserved. This document and the information contained herein are the property of Bowman Systems L.L.C. and should be considered

More information

Autodesk PLM 360 Security Whitepaper

Autodesk PLM 360 Security Whitepaper Autodesk PLM 360 Autodesk PLM 360 Security Whitepaper May 1, 2015 trust.autodesk.com Contents Introduction... 1 Document Purpose... 1 Cloud Operations... 1 High Availability... 1 Physical Infrastructure

More information

Enterprise level security, the Huddle way.

Enterprise level security, the Huddle way. Enterprise level security, the Huddle way. Security whitepaper TABLE OF CONTENTS 5 Huddle s promise Hosting environment Network infrastructure Multiple levels of security Physical security System & network

More information

custom hosting for how you do business

custom hosting for how you do business custom hosting for how you do business 24775 League Island Boulevard Philadelphia PA 19112 gibraltarit.com 866.410.4427 Gibraltar s replicated cloud architecture and PCI/HIPAA compliant data centers provide

More information

Datacenter Hosting and Cloud Computing Services

Datacenter Hosting and Cloud Computing Services Datacenter Hosting and Cloud Computing Services Overview Background Founded in 1995, Lore Systems operates an international datacenter network which today includes full service 3+ datacenter facilities

More information

THE SIS MANAGED SOLUTION CENTER

THE SIS MANAGED SOLUTION CENTER AICPA Service Organization Control Reports THE SIS MANAGED SOLUTION CENTER S E R V I C E O R G A N I Z AT I O N S SOC aicpa.org/soc Formerly SAS 70 Reports 19,700 sq. ft General Building Information 1.

More information

Hosted SharePoint: Questions every provider should answer

Hosted SharePoint: Questions every provider should answer Hosted SharePoint: Questions every provider should answer Deciding to host your SharePoint environment in the Cloud is a game-changer for your company. The potential savings surrounding your time and money

More information

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Overview Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Blackboard Collaborate web conferencing is available in a hosted environment and this document

More information

Secure, Compliant and Flexible Cloud Services

Secure, Compliant and Flexible Cloud Services www.ricohidc.com Secure, Compliant and Flexible Cloud Services Key to continuous success is EVOLUTION RICOH CLOUD SERVICES - Next Generation Cloud Services Our ISO 27001 certified datacenters provide wide

More information

StratusLIVE for Fundraisers Cloud Operations

StratusLIVE for Fundraisers Cloud Operations 6465 College Park Square Virginia Beach, VA 23464 757-273-8219 (main) 757-962-6989 (fax) stratuslive.com Contents Security Services... 3 Rackspace Multi Layered Approach to Security... 3 Network... 3 Rackspace

More information

White Paper. Prepared by: Neil Shah Director, Product Management March, 2014 Version: 1. Copyright 2014, ezdi, LLC.

White Paper. Prepared by: Neil Shah Director, Product Management March, 2014 Version: 1. Copyright 2014, ezdi, LLC. White Paper ezcac: HIPAA Compliant Cloud Solution Prepared by: Neil Shah Director, Product Management March, 2014 Version: 1 Copyright 2014, ezdi, LLC. TECHNICAL SAFEGUARDS Access Control 164.312 (a) (1)

More information

Flagship Managed Solutions (FMS)

Flagship Managed Solutions (FMS) Flagship Managed Solutions (FMS) a Cloud service iseries application hosting provides an alternative to the traditional iseries ownership costs, management and administration. Elimination of high up-front

More information

Colocation Hosting Primer Making the Business and IT Case for Colocation

Colocation Hosting Primer Making the Business and IT Case for Colocation Where every interation matters. Colocation Hosting Primer Making the Business and IT Case for Colocation White Paper February 2012 By: Peer 1 Hosting Product Team www.peer1.com Contents Overview 3 Why

More information

SaaS Security for the Confirmit CustomerSat Software

SaaS Security for the Confirmit CustomerSat Software SaaS Security for the Confirmit CustomerSat Software July 2015 Arnt Feruglio Chief Operating Officer The Confirmit CustomerSat Software Designed for The Web. From its inception in 1997, the architecture

More information

Intensive Hosting. Intensive Hosting Overview. Why Intensive Hosting?

Intensive Hosting. Intensive Hosting Overview. Why Intensive Hosting? Rackspace is the world s leader in hosting. We deliver websites, web-based IT systems, and computing as a service. Our rapid growth is the result of our commitment to serving our customers, known as Fanatical

More information

DISASTER RECOVERY. Omniture Disaster Plan. June 2, 2008 Version 2.0

DISASTER RECOVERY. Omniture Disaster Plan. June 2, 2008 Version 2.0 DISASTER RECOVERY Omniture Disaster Plan June 2, 2008 Version 2.0 CHAPTER 1 1 Disaster Recovery Plan Overview In the event that one of our data collection environments are unavailable due to an event,

More information

UNIFIED MEETING 5 SECURITY WHITEPAPER INFO@INTERCALL.COM INTERCALL.COM 800.820.5855 1

UNIFIED MEETING 5 SECURITY WHITEPAPER INFO@INTERCALL.COM INTERCALL.COM 800.820.5855 1 UNIFIED MEETING 5 SECURITY WHITEPAPER INFO@INTERCALL.COM INTERCALL.COM 800.820.5855 1 As organizations unlock the true potential of meeting over the web as an alternative to costly and timeconsuming travel,

More information

DESIGNATED CONTRACT MARKET OPERATIONAL CAPABILITY TECHNOLOGY QUESTIONNAIRE

DESIGNATED CONTRACT MARKET OPERATIONAL CAPABILITY TECHNOLOGY QUESTIONNAIRE DESIGNATED CONTRACT MARKET OPERATIONAL CAPABILITY TECHNOLOGY QUESTIONNAIRE Please provide all relevant documents responsive to the information requests listed within each area below. In addition to the

More information

Cloud Management. Overview. Cloud Managed Networks

Cloud Management. Overview. Cloud Managed Networks Datasheet Cloud Management Cloud Management Overview Meraki s cloud based management provides centralized visibility & control over Meraki s wired & wireless networking hardware, without the cost and complexity

More information

White Paper. Software as a Service by Yardi. Secure, seamless hosting and support

White Paper. Software as a Service by Yardi. Secure, seamless hosting and support White Paper Software as a Service by Yardi Secure, seamless hosting and support Yardi, the Yardi logo, and the names of Yardi products and services are either registered trademarks or trademarks of Yardi

More information

Private Clouds & Hosted IT Solutions

Private Clouds & Hosted IT Solutions Private Clouds & Hosted IT Solutions Your Infrastructure, our datacenters With the help of its World-class partners, PBC can safely host any of your Mission-critical application on powerful, secure, Dedicated

More information

Network Router Monitoring & Management Services

Network Router Monitoring & Management Services Network Router Monitoring & Management Services Get different parameters of routers monitored and managed, and protect your business from planned and unplanned downtime. SERVICE DEFINITION: NETWORK ROUTER

More information

Data Center Solutions

Data Center Solutions Data Center Solutions One Enterprise One Infrastructure One Partner R Professional Hosting and Domains ICN.Bg data center is a part of the best Bulgarian Neutral Co-location point Telepoint-a Tier 3 N+1

More information

SAS 70 Type II Audits

SAS 70 Type II Audits Thinking from IntraLinks SAS 70 Type II Audits SAS 70 Type II Audits Ensuring Data Security, Reliability and Integrity If your organization shares sensitive data over the Internet, you need rigorous controls

More information

Oracle Maps Cloud Service Enterprise Hosting and Delivery Policies Effective Date: October 1, 2015 Version 1.0

Oracle Maps Cloud Service Enterprise Hosting and Delivery Policies Effective Date: October 1, 2015 Version 1.0 Oracle Maps Cloud Service Enterprise Hosting and Delivery Policies Effective Date: October 1, 2015 Version 1.0 Unless otherwise stated, these Oracle Maps Cloud Service Enterprise Hosting and Delivery Policies

More information

Powering the Cloud Desktop: OS33 Data Centers

Powering the Cloud Desktop: OS33 Data Centers OS33 Data Centers info@os33.com (866) 796-0310 www.os33.com It is hard to overstate the importance of security and uptime, which is why we obsess over making sure that your corporate information assets

More information

OPERATIONAL CAPABILITY TECHNOLOGY QUESTIONNAIRE

OPERATIONAL CAPABILITY TECHNOLOGY QUESTIONNAIRE OPERATIONAL CAPABILITY TECHNOLOGY QUESTIONNAIRE Please provide all relevant documents responsive to the information requests listed within each area below. In addition to the specific documents requested,

More information

SELLING CLOUD. RapidScale 101. Author. RapidScale s CloudIntelligence Team

SELLING CLOUD. RapidScale 101. Author. RapidScale s CloudIntelligence Team CloudServer CloudDesktop CloudRecovery CloudOffice CloudMail SELLING CLOUD RapidScale 101 Author RapidScale s CloudIntelligence Team Headquartered in Southern California, RapidScale is seen as a global

More information

Storage Guardian Remote Backup Restore and Archive Services

Storage Guardian Remote Backup Restore and Archive Services Storage Guardian Remote Backup Restore and Archive Services Storage Guardian is the unique alternative to traditional backup methods, replacing conventional tapebased backup systems with a fully automated,

More information

SERVIA CLOUD DATA CENTRE SOLUTIONS. Infrastructure as a Service, Virtual Disaster Recovery, Off-site Backup and Desktop as a Service

SERVIA CLOUD DATA CENTRE SOLUTIONS. Infrastructure as a Service, Virtual Disaster Recovery, Off-site Backup and Desktop as a Service SERVIA CLOUD DATA CENTRE SOLUTIONS Infrastructure as a Service, Virtual Disaster Recovery, Off-site Backup and Desktop as a Service PROTECTING YOUR CRITICAL DATA AND APPLICATIONS Data is now at the core

More information

City of Coral Gables

City of Coral Gables City of Coral Gables Information Technology Department IT TECHNICAL SUPPORT DIVISION Infrastructure Upgrade Plan Systems, Applications, Network, and Telecommunications Infrastructure OVERVIEW Last revision:

More information

Itron Cloud Services Offering

Itron Cloud Services Offering Itron Cloud Services Offering WHITE PAPER TABLE OF CONTENTS Introduction... 3 Types of Services... 3 Software as a Service (SaaS)...3 Managed Services...3 On-site Managed Services...3 Benefits... 3 Infrastructure...

More information

CHICAGO S PREMIERE DATA CENTER

CHICAGO S PREMIERE DATA CENTER CHICAGO S PREMIERE DATA CENTER White City collocation was founded in June, 2010 by a highly experienced industry executive in conjunction with several investment companies. The strategy of White City is

More information

TRADITIONAL ENTERPRISE SCIENTIFIC SOFTWARE

TRADITIONAL ENTERPRISE SCIENTIFIC SOFTWARE TRADITIONAL ENTERPRISE SCIENTIFIC SOFTWARE deployments have been complicated and expensive. They require a data center with office space, power, cooling, bandwidth, networks, servers, and storage. They

More information

ProjectManager.com Security White Paper

ProjectManager.com Security White Paper ProjectManager.com Security White Paper Standards & Practices www.projectmanager.com Introduction ProjectManager.com (PM) developed its Security Framework to continue to provide a level of security for

More information

System Security. Your data security is always our top priority

System Security. Your data security is always our top priority Your data security is always our top priority Data security is an important factor for every client, our continued investment in the latest technology methods and world class data centres show our commitment

More information

Introduction to Virtualization. Paul A. Strassmann George Mason University October 29, 2008, 7:20 to 10:00 PM

Introduction to Virtualization. Paul A. Strassmann George Mason University October 29, 2008, 7:20 to 10:00 PM Introduction to Virtualization Paul A. Strassmann George Mason University October 29, 2008, 7:20 to 10:00 PM 1 Data Center Transformation 2 Scope of Virtualization Services 3 Virtualization Evolution 4

More information

Data Center Infrastructure & Managed Services Outline

Data Center Infrastructure & Managed Services Outline Data Center Infrastructure & Managed Services Outline The 360 Technology Center Solutions Data Center is located in Lombard, IL, USA. We are 20 minutes outside of downtown Chicago. The 360TCS staff consists

More information

White paper. SAS Solutions OnDemand Hosting Overview

White paper. SAS Solutions OnDemand Hosting Overview White paper SAS Solutions OnDemand Hosting Overview Contents Overview...1 Cary 1 Facility Specifications...2 Cary 2 Facility Specifications (SAS New Cloud Computing Center)...3 Charlotte 1 Facility Specifications...4

More information

Secure Hosting Services

<cloud> Secure Hosting Services Global Resources... Local Knowledge Figtree offers the functionality of Figtree Systems Software without the upfront infrastructure investment. It is the preferred deployment solution for organisations

More information

disaster recovery - the importance of having a plan

disaster recovery - the importance of having a plan disaster recovery - the importance of having a plan Disasters, whether manmade or acts of nature, can strike anywhere at any time with little or no warning. In fact, companies that do not have a Disaster

More information

CompTIA Cloud+ Course Content. Length: 5 Days. Who Should Attend:

CompTIA Cloud+ Course Content. Length: 5 Days. Who Should Attend: CompTIA Cloud+ Length: 5 Days Who Should Attend: Project manager, cloud computing services Cloud engineer Manager, data center SAN Business analyst, cloud computing Summary: The CompTIA Cloud+ certification

More information

Managed IT Secure Infrastructure Flexible Offerings Peace of Mind

Managed IT Secure Infrastructure Flexible Offerings Peace of Mind Managed IT Secure Infrastructure Flexible Offerings Peace of Mind Your Place or Ours Why Trust Your Network to SymQuest? SymQuest is an industry leader with a national reputation for service excellence

More information

Data Center Overview Document

Data Center Overview Document Overview NetSource is a Chicago area (Naperville) hosting company that owns and operates its own world class datacenter. The initial datacenter buildout was put into operation in 2007 and expanded in 2013.

More information

Data Center Build vs. Buy

Data Center Build vs. Buy 2014 Data Center Build vs. Buy More information available on our website: /page/whitepapers Data Center Build vs. Buy 2014 When considering colocating your data center, first you must understand your technical

More information

Our Cloud Offers You a Brighter Future

Our Cloud Offers You a Brighter Future Our Cloud Offers You a Brighter Future Qube Global Software Cloud Services are used by many diverse organisations including financial institutions, international service providers, property companies,

More information

SOLUTION BRIEF KEY CONSIDERATIONS FOR BACKUP AND RECOVERY

SOLUTION BRIEF KEY CONSIDERATIONS FOR BACKUP AND RECOVERY SOLUTION BRIEF KEY CONSIDERATIONS FOR BACKUP AND RECOVERY Among the priorities for efficient storage management is an appropriate protection architecture. This paper will examine how to architect storage

More information

DATA CENTRE SOLUTIONS. Virtual hosting, virtual disaster recovery, SAN replication and offsite backup services

DATA CENTRE SOLUTIONS. Virtual hosting, virtual disaster recovery, SAN replication and offsite backup services DATA CENTRE SOLUTIONS Virtual hosting, virtual disaster recovery, SAN replication and offsite backup services PROTECTING YOUR CRITICAL DATA AND APPLICATIONS ntrust VIRTUAL HOSTING SERVICES Data is now

More information

Security Whitepaper: ivvy Products

Security Whitepaper: ivvy Products Security Whitepaper: ivvy Products Security Whitepaper ivvy Products Table of Contents Introduction Overview Security Policies Internal Protocol and Employee Education Physical and Environmental Security

More information

BroadData Unified Meeting Security Whitepaper v4.2

BroadData Unified Meeting Security Whitepaper v4.2 BroadData Unified Meeting Security Whitepaper v4.2 Introduction As organizations unlock the true potential of meeting over the Web as an alternative to costly and time-consuming travel, they do so in the

More information

COMLINK Cloud Technical Specification Guide VIRTUAL PRIVATE SERVERS

COMLINK Cloud Technical Specification Guide VIRTUAL PRIVATE SERVERS COMLINK Cloud Technical Specification Guide VIRTUAL PRIVATE SERVERS Updated June 13, 2014 *Subject to Change* Table of Contents 1-2 Overview of Virtual Private Servers 2-3 Benefits 2 Reduce IT Cost and

More information

CompTIA Cloud+ 9318; 5 Days, Instructor-led

CompTIA Cloud+ 9318; 5 Days, Instructor-led CompTIA Cloud+ 9318; 5 Days, Instructor-led Course Description The CompTIA Cloud+ certification validates the knowledge and best practices required of IT practitioners working in cloud computing environments,

More information

Contents Error! Bookmark not defined. Error! Bookmark not defined. Error! Bookmark not defined.

Contents Error! Bookmark not defined. Error! Bookmark not defined. Error! Bookmark not defined. We Do It Better. Contents Introduction...3 Service and Support...3 Data Center Details...4 Security...4 Location...4 Power...4 Humidification...5 AC...5 Cooling...6 Datacenter Features...6 SAS 70...6 PCI

More information

Making the Business and IT Case for Dedicated Hosting

Making the Business and IT Case for Dedicated Hosting Making the Business and IT Case for Dedicated Hosting Overview Dedicated hosting is a popular way to operate servers and devices without owning the hardware and running a private data centre. Dedicated

More information

Level I - Public. Technical Portfolio. Revised: July 2015

Level I - Public. Technical Portfolio. Revised: July 2015 Level I - Public Technical Portfolio Revised: July 2015 Table of Contents 1. INTRODUCTION 3 1.1 About Imaginatik 3 1.2 Taking Information Security Seriously 3 2. DATA CENTER SECURITY 3 2.1 Data Center

More information

Contingency Planning and Disaster Recovery

Contingency Planning and Disaster Recovery Contingency Planning and Disaster Recovery Best Practices Guide Perceptive Content Version: 7.0.x Written by: Product Knowledge Date: October 2014 2014 Perceptive Software. All rights reserved Perceptive

More information

Security Controls for the Autodesk 360 Managed Services

Security Controls for the Autodesk 360 Managed Services Autodesk Trust Center Security Controls for the Autodesk 360 Managed Services Autodesk strives to apply the operational best practices of leading cloud-computing providers around the world. Sound practices

More information

Hedge Funds & the Cloud: The Pros, Cons and Considerations

Hedge Funds & the Cloud: The Pros, Cons and Considerations Hedge Funds & the Cloud: The Pros, Cons and Considerations By Mary Beth Hamilton, Director of Marketing, Eze Castle Integration The increased use of cloud-based services is undeniable. Analyst firm Forrester

More information

SMS. Cloud Computing. Systems Management Specialists. Grupo SMS www.grupo-sms.com 949.223.9240 option 3 for sales

SMS. Cloud Computing. Systems Management Specialists. Grupo SMS www.grupo-sms.com 949.223.9240 option 3 for sales SMS Systems Management Specialists Cloud Computing Grupo SMS www.grupo-sms.com 949.223.9240 option 3 for sales Cloud Computing The SMS Model: Cloud computing is a model for enabling ubiquitous, convenient,

More information

MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE. Exceed Best

MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE. Exceed Best MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE Avoid the capital investment required for maintaining and replacing your technology. Our Hardware as

More information

IT SERVICE MANAGEMENT FAQ

IT SERVICE MANAGEMENT FAQ IT SERVICE MANAGEMENT FAQ Version: 1.3 Date: February 2011 Page 1 Table of Contents 1.0 Introduction... 3 2.0 Data Stewardship... 4 2.1 Where is the data stored?... 4 2.2 Who controls the data?... 4 2.2

More information

Solutions as a Service N.Konstantinidis Technical Director - MNG

Solutions as a Service N.Konstantinidis Technical Director - MNG Med Nautilus Greece Connected World April 10, 2014 Solutions as a Service N.Konstantinidis Technical Director - MNG MedNautilus Greece Solutions as a Service 2014 SINCE 2002 Data Center Physical Colocation

More information

Appendix E to DIR Contract Number DIR-TSO-2736 CLOUD SERVICES CONTENT (ENTERPRISE CLOUD & PRIVATE CLOUD)

Appendix E to DIR Contract Number DIR-TSO-2736 CLOUD SERVICES CONTENT (ENTERPRISE CLOUD & PRIVATE CLOUD) Appendix E to DIR Contract Number DIR-TSO-2736 CLOUD SERVICES CONTENT (ENTERPRISE CLOUD & PRIVATE CLOUD) Enterprise Cloud Resource Pool Services Features Sungard AS will provide the following in connection

More information

CloudDesk - Security in the Cloud INFORMATION

CloudDesk - Security in the Cloud INFORMATION CloudDesk - Security in the Cloud INFORMATION INFORMATION CloudDesk SECURITY IN THE CLOUD 3 GOVERNANCE AND INFORMATION SECURITY 3 DATA CENTRES 3 DATA RESILIENCE 3 DATA BACKUP 4 ELECTRONIC ACCESS TO SERVICES

More information

Offering Brief NetApp Private Storage for Amazon Web Services

Offering Brief NetApp Private Storage for Amazon Web Services Data Center as Service Offering Brief NetApp Private Storage for Amazon Web Services Overview NetApp Private Storage for AWS is an enterprise private storage solution for Amazon Web Services. Delivered

More information

BOLDCHAT ARCHITECTURE & APPLICATION CONTROL

BOLDCHAT ARCHITECTURE & APPLICATION CONTROL ARCHITECTURE & APPLICATION CONTROL A technical overview of BoldChat s security. INTRODUCTION LogMeIn offers consistently reliable service to its BoldChat customers and is vigilant in efforts to provide

More information

join.me architecture whitepaper

join.me architecture whitepaper join.me architecture whitepaper 2 join.me architecture whitepaper Table of Contents Introduction 3 Architecture Overview 3 Data Security 6 Session and Website Security 7 Hosting Overview 8 Conclusion 8

More information

Ascend Capital, LLC INFORMATION TECHNOLOGY DOCUMENTATION. Abacus Group, LLC

Ascend Capital, LLC INFORMATION TECHNOLOGY DOCUMENTATION. Abacus Group, LLC Ascend Capital, LLC INFORMATION TECHNOLOGY DOCUMENTATION Abacus Group, LLC June 18, 2015 CONTENTS ABACUS TECHNICAL SUPPORT CONTACT INFORMATION... 2 CLIENT SUPPORT HOURS... 2 PROBLEM REPORTING ABACUS HELPDESK...

More information

Colocation. Scalable Solutions for a Shared IT Infrastructure. Enterprise. Colocation

Colocation. Scalable Solutions for a Shared IT Infrastructure. Enterprise. Colocation Scalable Solutions for a Shared IT Infrastructure Global and domestic competition, rising real estate and power costs, and shrinking IT budgets are causing today s businesses to seek alternatives to building

More information

Table of Contents. CSC CloudCompute Service Description Summary CSC 1

Table of Contents. CSC CloudCompute Service Description Summary CSC 1 Table of Contents Overview... 2 CSC CloudCompute Infrastructure... 2 Virtual Environment... 2 Compute Capacity... 2 Networks... 3 CSC Cloud Store Overview... 3 Service Tier Choices... 3 CloudCompute Storage...

More information

INSIDE. Preventing Data Loss. > Disaster Recovery Types and Categories. > Disaster Recovery Site Types. > Disaster Recovery Procedure Lists

INSIDE. Preventing Data Loss. > Disaster Recovery Types and Categories. > Disaster Recovery Site Types. > Disaster Recovery Procedure Lists Preventing Data Loss INSIDE > Disaster Recovery Types and Categories > Disaster Recovery Site Types > Disaster Recovery Procedure Lists > Business Continuity Plan 1 Preventing Data Loss White Paper Overview

More information

Fully Managed Secure Data Sharing (a cloud service)

Fully Managed Secure Data Sharing (a cloud service) Protect your critical infrastructure, information & interactions Fully Managed Secure Data Sharing (a cloud service) working on behalf of What is Fully Managed Secure Data Share - FMSDS? Core Technology

More information

Securing the Service Desk in the Cloud

Securing the Service Desk in the Cloud TECHNICAL WHITE PAPER Securing the Service Desk in the Cloud BMC s Security Strategy for ITSM in the SaaS Environment Introduction Faced with a growing number of regulatory, corporate, and industry requirements,

More information

TalentLink Disaster Recovery & Service Continuity

TalentLink Disaster Recovery & Service Continuity Technical Services Briefing Document TalentLink Disaster Recovery & Service Continuity Version 1.2 (January 2012) Contents Overview Planning for Service Continuity Disaster Recovery Process Business Continuity

More information

The Difference Between Disaster Recovery and Business Continuance

The Difference Between Disaster Recovery and Business Continuance The Difference Between Disaster Recovery and Business Continuance In high school geometry we learned that a square is a rectangle, but a rectangle is not a square. The same analogy applies to business

More information

ADDENDUM 1 September 22, 2015 Request for Proposals: Data Center Implementation

ADDENDUM 1 September 22, 2015 Request for Proposals: Data Center Implementation Following are the questions submitted on or before September 18, 2015, in accordance with RFP specifications. All questions are published verbatim as received, without regard to errors in spelling, punctuation,

More information

Recommended IP Telephony Architecture

Recommended IP Telephony Architecture Report Number: I332-009R-2006 Recommended IP Telephony Architecture Systems and Network Attack Center (SNAC) Updated: 1 May 2006 Version 1.0 SNAC.Guides@nsa.gov This Page Intentionally Left Blank ii Warnings

More information

Cloud Computing Disaster Recovery (DR)

Cloud Computing Disaster Recovery (DR) Cloud Computing Disaster Recovery (DR) Dr. Sanjay P. Ahuja, Ph.D. 2010-14 FIS Distinguished Professor of Computer Science School of Computing, UNF Need for Disaster Recovery (DR) What happens when you

More information

Jan Kremer s Data Center Design Consultancy

Jan Kremer s Data Center Design Consultancy Jan Kremer s Data Center Design Consultancy Datacenter Design Jan Kremer has designed a Tier Level 3 Datacenter for one of the main banks in Saudi Arabia This included Floor Plans, Power Requirements,

More information

Cherwell Software Hosted Environment. www.creekpointe.com info@creekpointe.com 864.297.4959 +1 800.613.1426

Cherwell Software Hosted Environment. www.creekpointe.com info@creekpointe.com 864.297.4959 +1 800.613.1426 Cherwell Software Hosted Environment Cherwell Software, LLC ( Cherwell ) provides an efficient, expedient, and secure hosted environment so that customers are guaranteed exceptional performance and reliability.

More information