DATA CENTER SOLUTIONS

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1 DATA CENTER SOLUTIONS Local Customer Support Geographic Redundancy Hardened, Secure Facilities Our Network Operations Center is located in Toledo, Ohio. That means your data and the people who support it are available when you need it. Data centers in Toledo, Ohio and Monroe, Michigan provide a complete colocation approach to data storage. Telesystem s Data Centers were constructed to withstand natural disasters and are guarded by enhanced security mechanisms. Be confident your data is safe.

2 SOC 2 Type II / HIPAA Certified SOC 2 Type II Telesystem s DC-1 is audited and confirmed Service Organization Control (SOC) 2, Type II Attestation by a Certified Public Accounting firm. The process, governed by the American Institute of Certified Public Accountants (AICPA), entailed a meticulous examination of the security, availability, and confidentiality control mechanisms that we have in place to safeguard customer data. The Type II report evaluated the effectiveness of the detailed procedures Telesystem s management team defined to ensure the operational integrity of those controls. Completion of this certification process is reflective of Telesystem s commitment to providing confidence that customer data is safe and that it will be available when they need it. HIPAA Security Standards Compliant Further establishing Telesystem s DC-1 is recognition of HIPAA Security Standards compliance. HIPAA regulations provide rigorous protocols for the acceptable treatment of electronic Protected Health Information (ephi). Certification of HIPAA Security Standards is further assurance to Telesystem s customers, particularly those within the medical community, that Telesystem s treatment of protected data meets or exceeds strict Federal regulations.

3 Data Center Product Offerings Hosted Exchange Leverage the power of Microsoft Exchange - without expensive server costs or licensing headaches. Calendar sharing Task management Global address book Access to shared documents Nightly backup Because Hosted Exchange is hosted within our Data Center, we maintain the back-end servers so you don t have to spend valuable time and money on maintenance and licensing. With options starting at $1.75/month/mailbox, Hosted Exchange can be tailored for any size business. Cloud Servers (Virtual Machines) Virtualize your computing environment with Cloud Servers from Telesystem. Rather than spend the capital for server upgrades, processing power or a temporary boost in computing needs - turn an expense capital cost into a cost-effective monthly operating expense with Cloud Servers. Bundle your storage, memory and processing power into easy-to-use, maintenance-free virtual machines. Cloud Servers provide redundancy, Disaster Recovery, and faster turn-around for new machines all fully scalable and customizable. Choose from: Microsoft Windows Microsoft Windows with SQL (or SQL Web Edition) Linux (many distributions available) Each version is customizable with options in: RAM Remote Desktop Virtual CPUs Microsoft Office Disk Space Add a managed Cloud Server from Telesystem and receive proactive alarms, alerts and notifications. Additionally, we can automatically apply any operating system upgrades/updates and patches, conduct performance monitoring and tuning, and conduct daily differential backups. Cloud Storage With Cloud Storage, you have the space you need, when you need it. Immediately reduce capacity stress on data servers, as well as maintenance and IT burdens. Fully redundant data servers are connected by multiple, redundant 10Gb links to ensure data high-availability. Telesystem s Cloud Storage protects your data and is an integral part of sound Disaster Recovery planning. Colocation Telesystem offers colocation space in both DC-1 and DC-2. Single Rack Unit (1RU), Quarter Cabinet, Half Cabinet, and Full Cabinets are available. Each cabinet includes the following: Up to 10,000 watts available per cabinet Up to 8 IP Addresses included at no additional cost Fully redundant UPS (Uninterruptible Power Supply) back-up power 2Mb Ethernet Dedicated Internet Access for remote management/ basic connectivity

4 Computing Facts Computing Specifics Multiple blade server chassis with multiple blade servers per chassis, all fully redundant Blades utilize the latest in industry standard processor technology All memory is ECC (Error-Correcting Code) registered and buffered for speed and reliability Infrastructure engineered for high capacities and easy expansion All networking connected via fully meshed, multiple, redundant 10Gb links, switches, and routers Dedicated storage network to multiple SANs providing high availability for all virtual machines VMWare Worldwide leader in virtualization technology Multiple, redundant production clusters High Availability (HA) enabled for all customer Cloud Servers for improved business continuity Configurable operating system Microsoft Windows, Microsoft Windows with SQL (or SQL Web edition), Linux Rapid scaling to meet customer needs Consolidation for right sizing of server needs DC-1 Infrastructure Hardened and Secure Facility Built by doubling the specifications to withstand an EF-5 tornado 24x7x365 monitoring, manned facility Ideal for colocation and computing with redundant power, SOC 2 Type II Attestation, HIPAA Security Standards Compliant, and Storage Redundant Power Dual, redundant 500kW UPSs (Uninterruptible Power Supply) Redundant generators fire in 7 seconds to take over for the UPSs on demand Dual power strips / rack PDUs (Power Distribution Units) per cabinet Every cabinet gets up to 10kW of UPS power capacity via redundant, monitored power strips SAN (Storage Area Network) Storage Specifics Redundant SANs Disks are auto-tiered for optimal performance Dedicated Storage network Struxureware In addition to APC UPSs, PDUs, cabinets, and rack power distribution, we also use a monitoring and power management suite from APC called Struxureware. This gives us remote visibility and control over the entire infrastructure and control of all environmentals within the Data Center. With remote management capability, we can even cycle an individual plug for a specific customer within a cabinet.

5 Designed for Geographic Redundancy DC-2 Infrastructure Hardened and Secure Facility Completed in 1995 to U.S. Department of Defense hardened data center specifications Situated on five acres and bordered on three sides by earthen berms 24x7x365 Monitoring, Unmanned Lights-out facility Redundant Power Dual, redundant 275kW UPSs Dual 600 kw generators that activate within 7 seconds of demand to take over for the UPSs Dual power strips (rack PDUs) per cabinet Every cabinet gets up to 6kW (additional power available) of UPS power capacity via redundant, monitored power strips Compute Area 3,600 sq. feet of raised floor compute area, capable of housing over 14 rows of telecommunication and computing cabinet lineups DC-2 provides geographic redundancy to DC-1 Over $9M planned in upgrades Connectivity Redundant connectivity to DC-1, and Telesystem s NOC (Network Operations Center) Points of presence for multiple carriers

6 What s your cloud strategy? Contact Telesystem today. NW OHIO & SE MICHIGAN SANDUSKY & ERIE COUNTY FINDLAY & HANCOCK COUNTY