Service Definition Colocation Rack

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1 Colocation Rack Prepared for G-Cloud September 2013

2 Contact Information Your primary point of contact in relation to this document is: Name Andy Dunn New Business Sales Manager Address Fairway House Paramount Business Park Pascal Close St. Mellons Cardiff CF3 0LW Telephone Adapt 02

3 1 Product Overview At Adapt, strategic partnerships with leading telecoms providers and data centre specialists, allow our customers to benefit from access to a world-class network solution with Tier-3+ Data Centre real-estate, flexible service contracts and industry leading SLA s. Adapt s facilities have a geographic reach across the UK, Europe and the United States. From a single rack to a private suite or a custom-built solution with high power and cooling density, Adapt provides data centre infrastructure perfectly tailored to organisational requirements. To fulfil your business requirements Adapt can provide colocation options in the following data centres: > Global Switch 2, London Docklands > Goswell Road, London City > Braham Street, London City > Sentrum, Woking > Equinix, Slough > Cardiff Gate, Cardiff > Newport, Wales These data centres are connected by Adapt s own diversely routed dark fibre network which can be utilised in different ways to meet your business requirements should the need for additional resiliency and services arise in the future. 1.1 Benefits of the Adapt Solution By selecting a data centre service from Adapt, customers will receive tangible benefits including: > Security & resiliency: Adapt only provides solutions from highly secure and resilient data centres, meeting Tier III requirements as a minimum and build to standards including IL2, IL3 and IL4 > Future Proofed Capacity: As a leading partner of leading data centre providers including Global Switch, Level (3), Equinix, BT and Digital Realty (Digital Realty), and the largest aggregator of data centre space in the UK Adapt has the capacity and capability to deliver the space you need as required > Carrier Neutral: All of Adapt s data centre locations are carrier neutral with resilient links from a wide range of Tier 1 carriers which enables customers to connect their existing network into Adapt solutions and services > Low risk approach: Our track record of delivering similar services means the risk of a transition to Adapt is significantly reduced 2013 Adapt 03

4 > Support excellence: We will provide 24/7 support and monitoring including remote hands services by highly skilled and experienced engineers assisting customer s to meet the business uptime requirements > Meeting service targets: Adapt solutions are delivered to agreed service levels > Flexibility: Adapt can deliver a range of data centre services from colocation and hybrid cloud models to fully dedicated private cloud solutions > Future Proof: Adapt s portfolio of services and solutions, combined with our flexible commercial models provides you with a platform to grow requirements in line with your business needs With over 800 corporate clients, across a wide range of sectors, Adapt s experience in the marketplace gives its customers the confidence that they have sourced the most appropriate technology for their specific business requirements. Adapt s customers include OCS, Cubic Transportation Systems, LCH Clearnet, Torus Insurance, National Trust, Lloyds Pharmacy and Lovefilm. Adapt is committed to working with you in this project to deliver a fully compliant service, ensuring your service is resilient, secure and available and that your objectives are fully realised Adapt 04

5 2 Data Centre Services As a leading provider of colocation and data centre solutions, Adapt maintains over 7000 sqm of prime data centre space within the UK. Adapt delivers services across 7 floors of Global Switch 2 (GS2) and recent expansion has increased our capacity in Woking by 850sqm, Goswell Road by over 925sqm and GS2 by 450sqm. Adapt helps you to build the appropriate environment for servers and IT infrastructure including: > Caged private areas with a range of enhanced security, three-phase power and specific floor loading > Custom builds to unique requirements > Power density options from 2KW to 7.36kW per rack position Security is of paramount importance within all Adapt deployed data centres. We also recognise that security requirements must be balanced against your need for quick, easy access to equipment housed within the facilities. Deployed data centre services are monitored 24/7 by Building Management Systems and the Adapt Service Operations Centre. Adapt delivers world class data centre services from minimum Tier III standard bespoke built data centre facilities, our primary data centre locations include: > Global Switch 2, London Docklands > Goswell Road, London City > Braham Street, London City > Sentrum, Woking > Equinix, Slough > Cardiff Gate, Cardiff > Newport, Wales A specification overview of these facilities can be provided upon request and Adapt would welcome the opportunity to provide a guided tour of these locations. Adapt can provide up to 3.1MW of power per floor plate and deliver up to 7.36kW per standard rack Colocation Racks Adapt s standard cabinets are 600mm x 900mm x 47U. Adapt recommend using these cabinets as customers can get additional equipment within the racks without power being a limiting factor until 7.36kW per rack is reached. Intelligent cabinets can also be provided have temperature and humidity sensors that monitor the local environmental within the cabinet. The Intelligent cabinets also have Intelligent PDUs which monitor the power remotely per PDU and the customer can power cycle the individual 2013 Adapt 05

6 power outlets on each PDU. Access to the environmental information and power monitoring is controlled through the Adapt Management Portal (amp). Each rack will be provided with 32Amp A & B commando sockets Structured Cabling Inter cabinet, structured cabling (fibre and copper) can be provided be Adapt. This cabling will be installed by Adapt s approved cabling contractor and includes patch panels and testing. At this stage structured cabling is excluded pending further design discussion with the customer. 2.2 Connectivity Our private highly available dark fibre network shown in the diagram below enables our customers to deploy ultra-reliable and resilient configurations of their IT infrastructure when located in an Adapt data centre. Adapt provide IP connectivity from a wide range of network and service providers. This enables customer to split their infrastructure across multiple sites for: > Low latency applications requiring synchronous replication via Adapt s dark fibre network > Disaster recovery > Business continuity Figure 1 Adapt s own high availability metropolitan network provides multiple data centre and network pop locations to enable fully resilient and efficient solutions to be delivered to our customers Adapt 06

7 With Adapt's inter site data centre connectivity as shown in the diagram above, customers can benefit from the diversely routed dark fibre network connecting our data centres, providing: > Managed 10 Gig Ethernet > Fibre channel 8Gb FC (for synchronous real time replication or A-synchronous replication) > Diverse 1Gbit/s over DWDM Onsite Carrier Connectivity As a market leading data centre provider, Adapt can provide multiple carrier connectivity options with all of the leading Tier 1 carriers. Current carrier and service providers include, but are not limited to; Adapt, Level 3, C4L, Colt, BT, C&W, Interoute, Neos, Cogent, eunetworks, Virgin, Thus, Kingston, Verizon, AT&T. 2.3 Intelligent hands Adapt offers intelligent hands services to provide limitless resources to all customers colocated in Adapt facilities. Designed to provide an always-on data centre presence, our service enables you to outsource routine support and maintenance with access to emergency support whenever you need it. Minimise the costs associated with dispatching your own IT staff to resolve equipment issues: our onsite data centre engineers are always first on the scene and ready to address hands-on needs when speed is paramount. Our intelligent hands services include onsite first line support and maintenance as standard and can be enhanced to include more advanced services to suit your specifications Adapt 07

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