Griffin College. Updated - 25th November Griffin College runs public courses in Dublin, Cork, Galway, Limerick and Kilkenny,

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1 Griffin College runs public courses in Dublin, Cork, Galway, Limerick and Kilkenny, Griffin College also offers courses to organisations and individuals both on a one-to-one basis and in-house. Details of these are on the next two pages

2 Other and Daytime Courses These Courses Can Be Delivered At Your Premises Anywhere in Ireland Ref Course Length COMMUNICATIONS COURSES GCOLPRES A1 Presentation Skills 1 Day GTBasicCom Basic 1 Day GTAdCom Advanced 1 Day GTBusWrite Business Writing 1 Day GT Com Communications 1 Day GTTelCom Telephonic Communication Skills 1 Day SALES, MARETING AND CUSTOMER SERVICE COURSES GTCCIntro Introduction to Customer Care 1 Day GTCCTel Customer Care For Telephone Support Staff 1 Day GTIrate Dealing with Irate Customers 1 Day GTBSales Basic Sales Techniques 1 Day GTColdCall Cold Calling Skills 1 Day GTFace2Face Face-To-Face Retail Sales Skills 1 Day GCOLMARK-E Marketing - Essentials Course 1 Day GCOLDM Direct Marketing Skills 1 Day GCOLDiM-E Digital /Social Networks Marketing - Essentials Course 1 Day TSPGDipMark Postgraduate Diploma in Marketing - CIM Includes tutorial support, student registration and certification TSProfCerMark Professional Certificate in Marketing - CIM Includes tutorial support, student registration and certification TSProfDipMark Professional Diploma in Marketing - CIM Includes tutorial support, student registration and certification HR COURSES GTStess Managing Stress in the Workplace 1 Day GTPerform Performance Management and Appraisal 1 Day GTPDevelop Personal Development 1 Day GTPEffect Personal Effectiveness 1 Day GTAnti-Dis Anti-Descrimination Skills 1 Day CTConflict Conflict Handling and Resolution 1 Day CTDiversity Diversity Awareness 1 Day GTInterview Interviewing Selecting and Retaining Talent 1 Day GTAssert Assertiveness Skills 1 Day LEADERSHIP AND MANAGEMENT COURSES GCOLSP-E Strategic Planning - Essentials Course 1 Day GCOLBP-E Business Plans - Essentials Course 1 Day GTSupervise Supervisory Skills 1 Day GCOLMEET Managing Meetings 1 Day GCOLMTIME Time Management 1 Day GCOLMOT Motivating to perform in the workplace 1.5 Days GCOLSTRESS Managing stress in the workplace 1.5 Days GCOLTBS Team-Building 1 Day GCOLCIN Creativity and Innovation 1 Day GCOLUCHA Understanding Change in the Workplace 1.5 Days GCOLPROB Solving Problems and Making Decisions 1.5 Days GCOLLAM Understanding Leadership 1 Day GTNLP Neuro-Linguistic Programming 1 Day GTConstruct Construction Supervisor 1 Day GTIntercul Intercultural Communication Skills 1 Day NOTE 1: Some of these courses have additional City&Guilds/ILM Certification as an option. NOTE 2 : All ILM and Pearson certified courses require payment of an additional fee for student registration and certification Day

3 Other and Daytime Courses These Courses Can Be Delivered At Your Premises Anywhere in Ireland Ref Course Length IT COURSES GCOITEX IT Skills For Executives 1 Day TSDream Adobe Dreamweaver Essentials 1 Day TSFlash Adobe Flash Essentials 1 Day TSIll Adobe Illustrator Essentials 1 Day TSInDesign Adobe InDesign Essentials 1 Day TSPhotoshop Adobe PhotoShop Essentials 1 Day GC WPE WordPress Essentials 1 Day GC PHP/MySQL PHP / MySql Essentials 1 Day TSOracle Oracle 10g PL-SQL Training Fee does not include certification, examinations or software HOSPITALITY COURSES GTHosp * Hospitality Services Award - PEARSON-BTEC 1 Day Day NOTE 1: Some of these courses have additional City&Guilds/ILM Certification as an option. NOTE 2 : All ILM and Pearson certified courses require payment of an additional fee for student registration and certification

4 EVENING/WEEK-END COURSES IN DUBLIN CITY CENTRE Dub - Jan - Dub - Feb - GCOLHSS ILM - Health and Safety - Unit Certificate 3 Wks Wed 6:30-10:00 pm 27 Jan GCOLAWHR ILM Award - Recruitment, Induction and Delegation (L&M) 4 wks Tues 6:30-10:00 pm 26 Jan 09 Feb 22 Mar GCOLILMREC ILM - Staff Selection and Recruitment - Unit Certificate 2 wks Tues 6:30-10:00 pm 26 Jan 22 Mar GCOLILMIND ILM - Inducting New Staff - Unit Certificate 1 wk Tues 6:30-10:00 pm 09 Feb GCOLILMDEL ILM - Organising and Delegating - Unit Certificate 1 wk Tues 6:30-10:00 pm 16 Feb GCOLWP Wordpress Essentials (1-Day Course) 1 day Sat 9:30am / 4:30pm 30 Jan 27 Feb 19 Mar GCOLFMA ILM Facilities Management - Part 1 - Award 12 wks Wed 6:30-10:00 pm 27 Jan 17 Feb 30 Mar GCOLFMC ILM Facilities Management - Part 2 - Certificate * 14 wks Thurs 6:30-10:00 pm 28 Jan 18 Feb 24 Mar GCOLFMD ILM Facilities Management - Part 3 - Diploma ** 21 wks Wed 6:30-10:00 pm 27 Jan 24 Feb 16 Mar GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Thurs 6:30-10:00 pm 28 Jan GCOLPAM ILM - Property Management - Unit Certificate 4 wks Thurs 6:30-10:00 pm 18 Feb GCOLPM ILM - Project Management - Unit Certificate 2 wks Thurs 6:30-10:00 pm 24 Mar GCOLENVIRO ILM - Environment and Sustainability - Unit Certificate 4 wks Wed 6:30-10:00 pm 27 Jan GCOLUTIL ILM - Utility and Energy Management - Unit Certificate 3 wks Wed 6:30-10:00 pm 24 Feb GCOLSPACE ILM - Space Management - Unit Certificate 3 wks Wed 6:30-10:00 pm 16 Mar GCOLFLM ILM Leadership & Management - Award 5 wks Thurs 6:30-10:00 pm 28 Jan 11 Feb 03 Mar GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Thurs 6:30-10:00 pm 28 Jan 03 Mar GCOLLEAD ILM - Understanding Leadership - Unit Certificate 2 wks Thurs 6:30-10:00 pm 11 Feb 31 Mar GCOLMARCUS ILM Award - Marketing and Customer Service (L&M) 5 wks Thurs 6:30-10:00 pm 28 Jan 11 Feb 10 Mar GCOLMARCUS ILM Award - Marketing and Customer Service (L&M) 5 wks Thurs 6:30-10:00 pm 25 Feb 24 Mar GCOLLEAD ILM - Understanding Leadership - Unit Certificate 2 wks Thurs 6:30-10:00 pm 28 Jan 10 Mar GCOLILMCUS ILM - Customer Service - Unit Certificate 2 wks Thurs 6:30-10:00 pm 11 Feb 24 Mar GCOLILMMM ILM - Marketing for Managers Unit Certificate 1 wk Thurs 6:30-10:00 pm 25 Feb Dub - Mar -

5 EVENING/WEEK-END COURSES IN CORK CITY CENTRE Cork - Jan - Cork - Feb - Cork - Mar - GCOLHSS ILM - Health and Safety - Unit Certificate 3 Wks Tues 6:30-10:00 pm 26 Jan GCOLAWHR ILM Award - Recruitment, Induction and Delegation (L&M) 4 wks Thurs 6:30-10:00 pm 28 Jan 11 Feb 24 Mar GCOLILMREC ILM - Staff Selection and Recruitment - Unit Certificate 2 wks Thurs 6:30-10:00 pm 28 Jan 24 Mar GCOLILMIND ILM - Inducting New Staff - Unit Certificate 1 wk Thurs 6:30-10:00 pm 11 Feb GCOLILMDEL ILM - Organising and Delegating - Unit Certificate 1 wk Thurs 6:30-10:00 pm 18 Feb GCOLWP Wordpress Essentials (1-Day Course) 1 day Sat 9:30am / 4:30pm 06 Feb 12 Mar GCOLFMA ILM Facilities Management - Part 1 - Award 12 wks Tues 6:30-10:00 pm 26 Jan 16 Feb 29 Mar GCOLFMC ILM Facilities Management - Part 2 - Certificate * 14 wks Wed 6:30-10:00 pm 27 Jan 24 Feb 09 Mar GCOLFMC ILM Facilities Management - Part 2 - Certificate * 14 wks Wed 6:30-10:00 pm 23 Mar GCOLFMD ILM Facilities Management - Part 3 - Diploma ** 21 wks Thurs 6:30-10:00 pm 28 Jan 25 Feb 31 Mar GCOLPAM ILM - Property Management - Unit Certificate 4 wks Wed 6:30-10:00 pm 27 Jan 02 Mar GCOLPM ILM - Project Management - Unit Certificate 2 wks Wed 6:30-10:00 pm 24 Feb GCOLLEAD ILM - Understanding Leadership - Unit Certificate 2 wks Wed 6:30-10:00 pm 09 Mar GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Wed 6:30-10:00 pm 23 Mar GCOLENVIRO ILM - Environment and Sustainability - Unit Certificate 4 wks Thurs 6:30-10:00 pm 28 Jan GCOLUTIL ILM - Utility and Energy Management - Unit Certificate 3 wks Thurs 6:30-10:00 pm 25 Feb GCOLCONMAN ILM - Security - Unit Certificate 3 wks Thurs 6:30-10:00 pm 31 Mar GCOLFLM ILM Leadership & Management - Award 5 wks Wed 6:30-10:00 pm 09 Mar GCOLLEAD ILM - Understanding Leadership - Unit Certificate 2 wks Wed 6:30-10:00 pm 09 Mar GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Wed 6:30-10:00 pm 23 Mar GCOLMARCUS ILM Award - Marketing and Customer Service (L&M) 5 wks Wed 6:30-10:00 pm 10 Feb GCOLMARCUS ILM Award - Marketing and Customer Service (L&M) 5 wks Wed 6:30-10:00 pm 17 Feb 09 Mar GCOLILMMM ILM - Marketing for Managers Unit Certificate 1 wk Wed 6:30-10:00 pm 10 Feb GCOLILMCUS ILM - Customer Service - Unit Certificate 2 wks Wed 6:30-10:00 pm 17 Feb GCOLLEAD ILM - Understanding Leadership - Unit Certificate 2 wks Wed 6:30-10:00 pm 09 Mar

6 EVENING/WEEK-END COURSES IN GALWAY CITY CENTRE Gal. - Jan Gal. - Feb Gal. - Mar GCOLHSS ILM - Health and Safety - Unit Certificate 3 Wks Mon 6:30-10:00 pm 25 Jan GCOLAWHR ILM Award - Recruitment, Induction and Delegation (L&M) 4 wks Wed 6:30-10:00 pm 27 Jan 24 Mar GCOLILMIND ILM - Inducting New Staff - Unit Certificate 1 wk Wed 6:30-10:00 pm 27 Jan 11 Feb GCOLILMREC ILM - Staff Selection and Recruitment - Unit Certificate 2 wks Wed 6:30-10:00 pm 27 Jan 24 Mar GCOLILMDEL ILM - Organising and Delegating - Unit Certificate 1 wk Wed 6:30-10:00 pm 18 Feb GCOLWP Wordpress Essentials (1-Day Course) 1 day Sat 9:30am / 4:30pm 30 Jan 27 Feb 19 Mar GCOLFMA ILM Facilities Management - Part 1 - Award 12 wks Mon 6:30-10:00 pm 25 Jan 15 Feb 28 Mar GCOLFMC ILM Facilities Management - Part 2 - Certificate * 14 wks Tues 6:30-10:00 pm 26 Jan 23 Feb 08 Mar GCOLFMD ILM Facilities Management - Part 3 - Diploma ** 21 wks Wed 6:30-10:00 pm 27 Jan 03 Feb GCOLFMD ILM Facilities Management - Part 3 - Diploma ** 21 wks Wed 6:30-10:00 pm 24 Feb 30 Mar GCOLPAM ILM - Property Management - Unit Certificate 4 wks Tues 6:30-10:00 pm 26 Jan 02 Mar GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Tues 6:30-10:00 pm 08 Mar GCOLILMIND ILM - Inducting New Staff - Unit Certificate 1 wk Wed 6:30-10:00 pm 27 Jan GCOLSPACE ILM - Space Management - Unit Certificate 3 wks Wed 6:30-10:00 pm 03 Feb GCOLENVIRO ILM - Environment and Sustainability - Unit Certificate 4 wks Thurs 6:30-10:00 pm 24 Feb GCOLUTIL ILM - Utility and Energy Management - Unit Certificate 3 wks Thurs 6:30-10:00 pm 30 Mar GCOLFLM ILM Leadership & Management - Award 5 wks Tues 6:30-10:00 pm 23 Feb 08 Mar GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Tues 6:30-10:00 pm 08 Mar GCOLMARCUS ILM Award - Marketing and Customer Service (L&M) 5 wks Tues 6:30-10:00 pm 02 Feb GCOLILMMM ILM - Marketing for Managers Unit Certificate 1 wk Tues 6:30-10:00 pm 02 Feb GCOLILMCUS ILM - Customer Service - Unit Certificate 2 wks Tues 6:30-10:00 pm 09 Feb

7 EVENING/WEEK-END COURSES IN KILKENNY CITY CENTRE KK. - Jan KK. - Feb KK. - Mar GCOLHSS ILM - Health and Safety - Unit Certificate 3 Wks Mon 6:30-10:00 pm 25 Jan GCOLAWHR ILM Award - Recruitment, Induction and Delegation (L&M) 4 wks Wed 6:30-10:00 pm 27 Jan 24 Mar GCOLILMIND ILM - Inducting New Staff - Unit Certificate 1 wk Wed 6:30-10:00 pm 27 Jan 11 Feb GCOLILMREC ILM - Staff Selection and Recruitment - Unit Certificate 2 wks Wed 6:30-10:00 pm 27 Jan 24 Mar GCOLILMDEL ILM - Organising and Delegating - Unit Certificate 1 wk Wed 6:30-10:00 pm 18 Feb GCOLWP Wordpress Essentials (1-Day Course) 1 day Sat 9:30am / 4:30pm 30 Jan 27 Feb 19 Mar GCOLFMA ILM Facilities Management - Part 1 - Award 12 wks Mon 6:30-10:00 pm 25 Jan 15 Feb 28 Mar GCOLFMC ILM Facilities Management - Part 2 - Certificate * 14 wks Tues 6:30-10:00 pm 26 Jan 23 Feb 08 Mar GCOLFMD ILM Facilities Management - Part 3 - Diploma ** 21 wks Wed 6:30-10:00 pm 27 Jan 03 Feb GCOLFMD ILM Facilities Management - Part 3 - Diploma ** 21 wks Wed 6:30-10:00 pm 24 Feb 30 Mar GCOLPAM ILM - Property Management - Unit Certificate 4 wks Tues 6:30-10:00 pm 26 Jan 02 Mar GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Tues 6:30-10:00 pm 08 Mar GCOLILMIND ILM - Inducting New Staff - Unit Certificate 1 wk Wed 6:30-10:00 pm 27 Jan GCOLSPACE ILM - Space Management - Unit Certificate 3 wks Wed 6:30-10:00 pm 03 Feb GCOLENVIRO ILM - Environment and Sustainability - Unit Certificate 4 wks Thurs 6:30-10:00 pm 24 Feb GCOLUTIL ILM - Utility and Energy Management - Unit Certificate 3 wks Thurs 6:30-10:00 pm 30 Mar GCOLFLM ILM Leadership & Management - Award 5 wks Tues 6:30-10:00 pm 23 Feb 08 Mar GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Tues 6:30-10:00 pm 08 Mar GCOLMARCUS ILM Award - Marketing and Customer Service (L&M) 5 wks Tues 6:30-10:00 pm 02 Feb GCOLILMMM ILM - Marketing for Managers Unit Certificate 1 wk Tues 6:30-10:00 pm 02 Feb GCOLILMCUS ILM - Customer Service - Unit Certificate 2 wks Tues 6:30-10:00 pm 09 Feb

8 EVENING/WEEK-END COURSES IN LIMERICK CITY CENTRE Lim. - Jan - Lim. - Feb - Lim. - Mar - GCOLHSS ILM - Health and Safety - Unit Certificate 3 Wks Tues 6:30-10:00 pm 26 Jan GCOLAWHR ILM Award - Recruitment, Induction and Delegation (L&M) 4 wks Thurs 6:30-10:00 pm 28 Jan 24 Mar GCOLILMREC ILM - Staff Selection and Recruitment - Unit Certificate 2 wks Thurs 6:30-10:00 pm 28 Jan 24 Mar GCOLILMIND ILM - Inducting New Staff - Unit Certificate 1 wk Thurs 6:30-10:00 pm 11 Feb GCOLILMDEL ILM - Organising and Delegating - Unit Certificate 1 wk Thurs 6:30-10:00 pm 18 Feb GCOLWP Wordpress Essentials (1-Day Course) 1 day Sat 9:30am / 4:30pm 30 Jan 27 Feb 19 Mar GCOLFMA ILM Facilities Management - Part 1 - Award 12 wks Tues 6:30-10:00 pm 26 Jan 16 Feb 29 Mar GCOLFMC ILM Facilities Management - Part 2 - Certificate * 14 wks Wed 6:30-10:00 pm 27 Jan 17 Feb 02 Mar GCOLFMD ILM Facilities Management - Part 3 - Diploma ** 21 wks Thurs 6:30-10:00 pm 28 Jan 25 Feb 24 Mar GCOLLEAD ILM - Understanding Leadership - Unit Certificate 2 wks Wed 6:30-10:00 pm 27 Jan GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Wed 6:30-10:00 pm 10 Feb GCOLPAM ILM - Property Management - Unit Certificate 4 wks Wed 6:30-10:00 pm 02 Mar GCOLENVIRO ILM - Environment and Sustainability - Unit Certificate 4 wks Thurs 6:30-10:00 pm 28 Jan GCOLUTIL ILM - Utility and Energy Management - Unit Certificate 3 wks Thurs 6:30-10:00 pm 25 Feb GCOLCONMAN ILM - Managing Contracts and Contractors 2 wks Thurs 6:30-10:00 pm 24 Mar GCOLFLM ILM Leadership & Management - Award 6 wks Wed 6:30-10:00 pm 27 Jan 10 Feb 02 Mar GCOLLEAD ILM - Understanding Leadership - Unit Certificate 2 wks Wed 6:30-10:00 pm 27 Jan 02 Mar GCOLDEVYO ILM - Developing Yourself and Others - Unit Certificate 3 wks Wed 6:30-10:00 pm 10 Feb 16 Mar GCOLMARCUS ILM Award - Marketing and Customer Service (L&M) 5 wks Wed 6:30-10:00 pm 27 Jan 10 Feb 09 Mar GCOLMARCUS ILM Award - Marketing and Customer Service (L&M) 5 wks Wed 6:30-10:00 pm 24 Feb 23 Mar GCOLLEAD ILM - Understanding Leadership - Unit Certificate 2 wks Wed 6:30-10:00 pm 27 Jan 09 Mar GCOLILMCUS ILM - Customer Service - Unit Certificate 2 wks Wed 6:30-10:00 pm 10 Feb 23 Mar GCOLILMMM ILM - Marketing for Managers Unit Certificate 1 wk Wed 6:30-10:00 pm 24 Feb

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