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3 1977

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5 Exponential Change Continues 2008 Converged networks 2000 VoIP Video Networked kd SMS Fixed line voice Instant Messaging Fax Presence Mobile emergence Fixed line Blackberry y emergence Mobile 2012 Borderless networks Mobile WiFi Mobile 4G Fixed mobile convergence Unified comms Context aware Location aware Virtual desktop Cloud based services VoIP Video SMS Instant Messaging Presence

6 Market Drivers Cost Capital Compliance Contingency Consumerisation Carbon Neutral ( Green )

7 Technology Trends

8 Tomorrow s office? New paradigm where the mobile device is a single access device Digital living device No wires - WiFi /GSM Mobile Internet / Thin client Always on line Syncs / docks to terminal User data and applications in the cloud Dual persona device Access anywhere, anytime

9 A vision for the future? Or is it already here? The architecture for desktop delivery makes relatively little difference THIN it s how it s FAT managed that counts! SMART OWN ANYWHERE

10 Well-Managed Desktop (Gartner) Capability Maturity Wide Open Somewhat Managed Moderately Managed Well Managed Management Tools Process Policies Software Installation User Device settings/config Managed user roles None None None User allowed User allowed None Some tools Little in place Little in place Users allowed Users allowed None Some tools Good processes Good policies Users allowed Users allowed Defined Comprehensive tool set Good Processes Good policies Locked down Controlled (critical settings) Defined Management Group Policy Tools: Processes Objects defined for: to control what users can / cannot do: Image Microsoft Enforce managementa Deployment password complexity Toolkit policy Patch Windows Block access management Automated Windows Installation Task Manager Kit Hardware/software Windows Remove local Server administration Update inventory Services rights Operating Microsoft Controls / Desktop CD system / DVD and/or Optimisation access, application etc Pack deployment (per user role) Application Microsoft Standardise Service lifecycle the desktop Centre management appearance Configuration and Manager user experience etc

11 Infrastructure Optimisation Model - IOM Basic Standardised Rationalised Dynamic Uncoordinated manual Infrastructure Cost Center Managed IT Infrastructure with limited automation Managed and consolidated IT Infrastructure with Fully automated management, dynamic resource usage, maximum automation business linked SLAs Efficient Cost Center Business Enabler Strategic Asset Developed by Microsoft initially ypublished via IDC in 2006 Microsoft continue to evolve to latest version - IOM 2011 Same principles as Gartner s Well Managed Desktop, but for the whole infrastructure stack Microsoft Operations Framework (MOF) provides practical guidance for establishing and implementing reliable, cost effective IT services

12 IOM or Gartner Where are you? Dynamic ficiency wnership ational Eff ost of Ow sed Opera ed Total Co Increas Reduce Basic Somewhat Managed Standardized Moderately Managed Rationalized Well Managed Highly automated management through tools Locked down desktop configurations Tightly defined Group Policies Mature processes Best Practices Generated and Consumed

13 Goal is a Well Managed environment Delivers significant TCO savings; and Improved IT availability Reliability; and Security It may consist of various form factors Fat clients, Thin clients, Virtual Desktop; or Combinations depending on use case

14 Journey to Well Managed Desktop Zone 3 Unmanaged Zone 2 Managed Windows XP Desktop Windows 7/8 Desktop Standard Image, Controlled Asset Well Managed aged Desktop Windows 7/8 Readiness Assessment Scheduled to close April 2014 Desktop Strategy Workshop Management Tools, Effective Policy Zone 1 Well Managed Virtual Desktop Application Virtualisation Design, Plan, Deploy Virtualisation Readiness Assessment

15 So what we can take from this? Decades become years, years become months We are in the age where mobility enables fundamental business change However Enterprises you will seek look elastic at it, services the architecture to maximise i flexibility for desktop and agility delivery Cloud services makes will relatively become the norm little difference to TCO it s how it s managed that t counts! t! Wireless will become ever more pervasive Users will become ever more interconnected Access devices will become ever more separated (from Apps and data) Application delivery and management will never be more important