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1 From PC to Workplace Productivity Chris Ingle Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.

2 Agenda How Did We Get Here? Evolving Employee Expectations Rapidly Developing Technology Pressure on Management Costs The Role of Virtualisation and Cloud Conclusions Source:/Notes: 2

3 How Did We Get Here? Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.

4 Growth of Devices Western Europe Device Unit Forecast (All Segments) Desktop PC Large Portable PC Ultraportable/Mini Notebook Feature Phone Smartphone Media Tablets 0 4

5 % of Workforce that are Mobile Workers The Mobilization of the Workforce Continues European mobile workers expected to grow ~4% 5% over next 3 years Mobilization continuing across core mobile employees Executives Field force Sales force Campus workers Home / remote worker What percent of your current work force is composed of mobile workers and what percent will it be in 3 years' time (i.e. 2013)? WW mobile workers to exceed 1.2 billion in 2013, representing 35% of the total workforce worldwide New Mobile Knowledge Worker, and Next-Generation Workforce Categories Opening up to External Suppliers/ Contractors Source: IDC EMEA Enterprise Mobility Survey 2010, Western Europe Sample, N756 (UK, Fra, Ger, Ita, Spa, Neth, Swe) 5

6 The Why of Mobility is Increasingly Apparent What are the most significant business benefits your company derives from investing in mobile workforce solutions? Source: IDC EMEA Enterprise Mobility Survey 2010, Western Europe Sample, N756 (UK, Fra, Ger, Ita, Spa, Neth, Swe) Customer service Business continuity Employee productivity and flexibility Decision making New and optimized processes Innovation and collaboration between employees, suppliers and customers Recruitment and retention Corporate social responsibility

7 Blurring of Business/Private Impacting Management Personal usage for business is more liberal than we think Most businesses permit personal usage of mobile Most enterprises don t fully understand their total mobile spend Many companies expect telecoms spend to increase due to mobile costs Source: IDC EMEA Enterprise Mobility Survey 2010, Western Europe Sample, N756 IDC 2009, EMEA Wireless Enterprise Survey (N=713) 7

8 Cost, Complexity and Risk Still Major Barriers to Productive Workforce What are your top 3 challenges in supporting your mobile workforce? Source: IDC EMEA Enterprise Mobility Survey 2010, Western Europe Sample, N756 (UK, Fra, Ger, Ita, Spa, Neth, Swe)

9 Summary: Challenges and Solutions Business: locked down, inflexible, HR policy driven, multiple tools Personal: open, powerful, flexible, insecure The IT Challenges Data availability and security Device support Service capability and integration Solution Cloud: service capability and integration Desktop virtualisation: device support and availability 9

10 The Role of Virtualisation Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.

11 Base Architecture & Major Players Application Virtualization & Streaming OS Provisioning User 1 Data User 2 Data User 1 User 2 User 3 User 4 User 5 Data User 6 User 7 Data Apps Apps Apps Apps Data Apps Apps OS Hypervisor OS App s OS Apps OS Hypervisor OS Hypervisor Hardware Hardware Server Hosted VDI Virtual User Session Connection Brokerage Tablets / Smartphones Thin- Client Laptop Desktop Client hosted - VDI 11

12 Client Virtualisation Drivers Cost savings Hardware? Software licenses Labour Migration costs Improve service and drive new usage Enable BYOPC scenarios Access data on non-pc devices Tackle external requirements Data security Compliance Client Virtualisation Different technology choices VDI HVD VUS App virtualisation 12

13 Client Virtualisation Drivers: Cost Saving Data Security 60% 38% 39% Simplify Application/OS Management 42% 41% 38% Tackle external requirements Improve service Attempt cost savings Data Security Simplify Application/OS Management Simplify Hardware Management Simplify Application Migrations Disaster Recovery/Preparedness Improve Scalability Limit User Downtime 27% 24% 42% 37% 36% 30% Simplify Hardware Management Simplify Application Migrations 60% Disaster 38% Recovery/Preparedness 41% Improve Scalability 39% 30% 38% 27% 35% 39% Limit User Downtime 24% 25% Regulatory Compliance Lower 26% Endpoint 25% Device Costs 24% 26% Decrease 25% Power Consumption 11% 9% 10% 8% 10% 9% 16% Source: IDC EMEA Desktop Virtualisation Surveys, 2010; n = 1,547 (2009), 1,588 (2010) 13 29% 37% 36% 26% 24% 26% 3% 7% 35% 25% 25% 25% 29% 39% Before Deployment After Deployment Future Expectations

14 Client Virtualisation Drivers: Cost Saving Client management is costly: $270 $320 per year per PC installed* Strong help of client virt. Centralisation, standardisation, virtualisation of OS/apps image as an improvement Limited help of client virt. Main causes of client user downtime and deskside visits Which failures cause the longest user downtime and require deskside visits? Complete solution? Source: IDC Desktop Maintenance Survey, n = 150, * includes internal/external staff, SW licences 14

15 Client Virtualisation Drivers: Cost Saving Client hardware savings were touted at beginning, but not worth it alone Software licences savings in some scenarios Backend hardware costs Weigh in the virtualisation licence costs e.g. Scientific software for education, installed in a multi-access client VM on VDI e.g. Maintain client apps on older platforms, run as guest environments 15

16 Challenges: Management QB1a. What is your greatest management challenge in your current PC environment? Application Management 19.7% App management is biggest challenge: App virtualisation makes great entry to VCC. Configuration Control Preventing users from making changes 14.4% 16.8% Configuration control issues shows need for VDI and management tools. Data Management 13.0% Complexity 12.5% Device Management 10.6% Other (specify) 7.2% OS Management 5.8%.0% 5.0% 10.0% 15.0% 20.0% 25.0% Controlling user access is another opportunity for implementing client virtualisation. Other answers include: All of the above Budget/cost Personnel Security/viruses n =

17 Challenges: End-User Related QB1b. What is your greatest end-user-related challenge in your current PC environment? Training for new users Data Security 19.2% 20.7% Training, security, compliance top end-user issues. Compliance/Governance issues Password Security Disaster Recovery 9.6% 9.1% 18.8% Offering consultative services addressing these top concerns can create opportunities. Data Loss Worldwide User access to their work User Authentication 6.3% 5.8% 6.7% Other answers include: Application deployment Cost Updating Performance Other (specify) 3.8%.0% 5.0% 10.0% 15.0% 20.0% 25.0% n =

18 Challenges: Hardware QB1c. What is your greatest hardware challenge in your current PC environment? Hardware costs top issue. Hardware costs Scalability 23.6% 49.0% Customers need to understand that VCC does not help with capex costs. Disaster recovery 17.8% Need to focus on long-term TCO and opex reduction. Power consumption 4.8% Other (specify) 4.8%.0% 10.0% 20.0% 30.0% 40.0% 50.0% Other answers include: Data mgmt Life-cycle mgmt Network Remote user mgmt None n =

19 Challenges: Software QB1d. What is your greatest software challenge in your current PC environment? Application deployment 34.6% App deployment and software license costs greatest software challenges. Software license costs Client OS migration 13.9% 32.7% Very related to app management issues, and can be addressed by app virtualisation. Data Loss Disaster Recovery Other (specify) 1.4% 7.7% 9.6% OS migration, data loss, and DR not seen as big concerns: These are too infrequent to be top of mind..0% 10.0% 20.0% 30.0% 40.0% Other answers include: Compatibility Support User training n =

20 Client Virtualization Adoption 20

21 Client Virtualisation Projects in EMEA, by PCs Installed and Number of Seats 70% 60% 50% Tactical implementations Pilot Projects seats Typical large project size 40% 30% 20% 1-99 PCs PCs 500+ PCs 10% 0% 1 to to to to to to to to to to to to to N. of users supported on client virtualization Q: How many users currently run virtual desktops/applications? Source: IDC EMEA Virtualisation Surveys, 2010; n = 1,016 21

22 OS Used for Desktop Virtualisation What percentage of users access their virtual desktop/application from: Other (specify) Legacy OS (Windows 98, Windows 2000, Windows NT Other Linux (specify) Linux Redhat Windows 7 (Seven) End of 2010 End of 2009 Windows Vista Windows XP 0% 20% 40% 60% 80% Source: IDC EMEA Virtualisation Surveys, 2010; n = 1,547 (2009), 1,038 (2010) 22

23

24 Market Outlook: Client Virtualisation Client Virtualisation 1.0 Client Virtualisation : Client virtualisation begins to get noticed - CVD is the dominant solution - A lot of pilots, no real deployments - Not much in terms of management 2010: Real deployments emerge - Client hypervisors released - Management getting better - CVD still dominates market - Use cases more widely available 2011: Additional industry verticals to adapt client virtualisation - Solutions finally maturing - Vendors integrate CVD with DVD - DaaS solutions maturing 2012: Industry to consolidate - Client virtualisation becoming a service - Deployment cost decreases dramatically - SMBs begin to adapt (through SI and hosters)

25 Essential Guidance Client virtualisation is fundamentally different to server virtualisation no quick ROI. Client virtualisation is a great vehicle to improve efficiencies: It reduces long-term TCO for end-user computing It increases security and corporate control of data and applications running on end-user devices It improves desktop management Centralised virtual desktops and application virtualisation remain the fastest-growing client virtualisation segments. One size doesn t fit all. Nor should organisations limit to one specific client virtualisation technology. 25

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