Blue Link Solutions Terminal Server Configuration How to Install Blue Link Solutions in a Terminal Server Environment

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1 Blue Link Slutins Terminal Server Cnfiguratin Hw t Install Blue Link Slutins in a Terminal Server Envirnment Prepared by: Darren Myher April 9, 2002 Table f Cntents Backgrund... 2 Applicatin Server mde vs. Remte Administratin Mde... 2 T remve Remte Administratin terminal services... 2 Installing Terminal Services in Applicatin Server Mde... 3 Activating the Terminal Server... 3 Client Licenses... 3 Installing Client Licenses... 4 Installing the RDP Client t Client wrkstatins... 4 Windws XP RDP Client (Available fr mre than just Windws XP)... 4 Old Terminal Server Client... 5 Cnfiguring Dmain Cntrllers Such as Small Business Server... 5 A) Dmain Cntrller Security Plicy... 5 B) Terminal Services Cnfiguratin RDP-TCP Prtcl... 6 C) User Remte Access Plicies... 7 Cnnecting t the Terminal Server... 8 Internally ver yur LAN... 8 Externally, ver the Internet... 8 Installing Blue Link Slutins t the Terminal Server Step 1: Install Slutins Step 2: Cnfigure the lcatin f the data files Step 3: Cnfigure the lcatin f the Master applicatin file Step 4: Create a Distribute t Termserv.bat file Step 5: Schedule Autmatic Nightly Distributin f the app file Step 6: Cnfigure Desktp and Start Menu Shrtcuts Step 7: Set file system security permissins Cnfiguratin is Cmplete Appendix 1 Printing t user s Lcal Printers Hw t Pre-Lad the Server with Printer Drivers fr all Client Printers Inspect the Server and User Cnfiguratin Terminal Services Cnfiguratin Cnsle User Settings Other Technical Ntes abut Printer Mapping Appendix B Maintenance Discnnect Idle Sessins, End Discnnected Discnnect Idle Sessins After 1 r 2 hurs Appendix C Using Remte Cntrl fr Remte Supprt Cnfigure the Terminal Services Cnfiguratin Cnsle Use Terminal Services Manager establish remte cntrl f the sessin Reminders Appendix D Launching Slutins as the nly applicatin Optin 1 Server-Side Cnfiguratin Optin 2 Client-Side Cnfiguratin Hw t Install Blue Link Slutins in a Terminal Server Envirnment April 9, 2002

2 Blue Link Slutins Terminal Server Cnfiguratin Backgrund This dcument describes the quickest methd pssible fr cnfiguring Blue Link Slutins t run in a terminal server envirnment. In additin, this dcument prvides detailed technical ntes, including cnfiguratin tips that will allw yu take advantages f all the features this envirnment has t ffer. Fr the purpse f this dcument, it is assumed that yu have a Windws 2000 Terminal Server; hwever the many f the cncepts can be applied t ther envirnments such as Citrix, r t lder versins f Terminal Server. Applicatin Server mde vs. Remte Administratin Mde As f Windws 2000 Server, Micrsft has included terminal services as a standard feature. By default, if yu install terminal services, they will be installed in Remte Administratin mde. In this mde, a maximum f tw (2) terminal server sessins can exist. T cnfigure the Terminal Server t supprt mre than tw (2) users, yu must change the mde f yur server frm Remte Administratin t Applicatin Server. T d this, r t install terminal services if nt already installed fllw these cnfiguratin steps: T remve Remte Administratin terminal services Click Start Cntrl Panel Add/Remve Prgrams Click the Add/Remve Windws Cmpnents buttn t display the fllwing screen: Clear the checkbx beside Terminal Services If the checkbx beside Terminal Services is already clear, then Terminal Services are nt already installed, prceed t the Installing Terminal Services in Applicatin Server Mde step belw Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 2 f 21 April 9, 2002

3 Blue Link Slutins Terminal Server Cnfiguratin Installing Terminal Services in Applicatin Server Mde Click Start Cntrl Panel Add/Remve Prgrams Click the Add/Remve Windws Cmpnents buttn t display the fllwing screen: Check the checkbxes beside Terminal Services and Terminal Services Licensing Click Next Select Applicatin Server Mde Activating the Terminal Server Once cmpleted, Terminal Services and the licensing manager will be installed. The next step is t activate yur terminal server with Micrsft. The activatin prcess is FREE and simply allws the license server t start allcating client access licenses. T activate the server, start the Terminal Server Licensing applicatin: Start Prgrams Administrative Tls (r Start Settings Cntrl Panel Administrative Tls) Terminal Services Licensing) If the activatin wizard des nt appear immediately, select Activate Server frm the Actin menu. Fllw the steps in the wizard t activate the server. (Our experience is that the Internet activatin is the quickest if yu have access t the Internet and an accunt). Client Licenses Once the license server is active, yu have t decide whether r nt client licenses have t be purchased. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 3 f 21 April 9, 2002

4 Blue Link Slutins Terminal Server Cnfiguratin Yu d NOT need t purchase a Terminal Server client access license fr a particular cmputer if: The cmputer that will cnnect is running ne f the fllwing Micrsft Operating Systems: Windws 2000 Prfessinal r Server Windws XP Prfessinal Is a.net Server Yu DO have t purchase a Terminal Server client access license fr a particular cmputer if: The cmputer that will cnnect is running ne f the fllwing Micrsft Operating Systems: Windws 95 Windws 98 Windws ME Warning Win9x Licenses are permanently assigned t the MACHINE: If yu have purchased Terminal Server Client Access Licenses fr yur Win9x machines, BE CAREFUL abut the rder in which yu cnnect yur clients t yur terminal server. When Win 9x clients cnnect t a terminal server (where the server has had SP 2 installed) a license is temprarily assigned t the MACHINE (based n a unique identifier fr that particular machine). If that same machine re-cnnects within a certain timeframe, the machine is permanently assigned that license. The license will be unavailable fr any ther Win 9x machine attempting t cnnect. Yu shuld be careful because yu may inadvertently cnnect nn-essential cmputers t the terminal server (such as emplyee s hme cmputers befre cnnecting all ffice PCs). T avid this prblem, we recmmend establishing at least tw terminal server sessins with the server frm all Win9x clients t secure the permanent licenses fr thse cmputers. Add up the ttal number f cmputers fr which licenses will have t be purchased then prceed t the next step. Installing Client Licenses The last step f the server activatin wizard asked if yu wanted t install client access licenses nw. If this screen is still active, click YES, therwise, in the Terminal Server Licensing manager, expand the All Servers tree, right-click yur server name and chse Install Licenses. Fllw the steps in the wizard t install the new licenses. (Nte: licenses can be purchased directly frm Micrsft, r thrugh yur cmputer reseller. If yu have a Multiple Open License Prgram (MOLP) cntract, yu may be able t purchase yur terminal server licenses at a discunt. Fr infrmatin n btaining a MOLP cntract, cntact yur lcal cmputer sftware supplier and ask abut MOLP.) Installing the RDP Client t Client wrkstatins T cnnect t yur terminal server, the guest cmputers will require the Terminal Services Client, als knwn as Remte Desktp Cnnectin. Client cmputers running Windws XP Prfessinal already have the client installed in the fllwing lcatin: Start Prgrams Accessries Cmmunicatins Remte Desktp Cnnectin. Windws XP RDP Client (Available fr mre than just Windws XP) The versin f the RDP Client that ships with Windws XP is the mst recent versin at this writing and can be installed t ther perating systems as well (such as Windws 9x). T install the mst recent client, cpy \SUPPORT\TOOLS\MSRDPCLI.EXE frm a Windws XP installatin CD t the server and run this file n all client wrkstatins that are t cnnect t the Terminal Server. (Nte: n sme client wrkstatins it may be necessary t rebt the cmputer and re-run the MSRDPCLI.EXE setup prgram mre than nce while supprting files are updated.) If yu dn t have a Windws XP CD, yu can als dwnlad the Micrsft RDP Client directly frm Micrsft at the fllwing URL: Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 4 f 21 April 9, 2002

5 Blue Link Slutins Terminal Server Cnfiguratin The remainder f these instructins will assume that yu have the newer Remte Desktp Cnnectin client. Old Terminal Server Client If yu dn t have access t Windws XP media, yu can still cnnect t the Terminal Server using the lder Terminal Services Client. Run the Terminal Services Client Creatr lcated in the Administrative Tls grup fr instructins n building Terminal Services Client installatin diskettes. Cnfiguring Dmain Cntrllers Such as Small Business Server If yur Terminal Server is als a dmain cntrller, special security plicy changes must be implemented befre yur users will be able t cnnect. By default, all dmain cntrllers prevent users wh are nt administratrs frm cnnecting. T allw clients t cnnect t a Dmain Cntrller, tw cnfiguratin ptins must be changed n yur server: Nte: Blue Link des nt recmmend using a Small Business Server (SBS) as a Terminal Server. Due t the demands placed n the server by ther applicatins such as Micrsft Exchange Server ur test have shwn that even very pwerful hardware cnfiguratins (dual prcessr, gigabytes f memry) when running Small Business Server may perfrm prly in cmparisn t the same cnfiguratin n a stand-alne server withut SBS installed. There are ther technical issues t cnsider with SBS as described in Micrsft KB article # Q ( A) Dmain Cntrller Security Plicy Start Settings Cntrl Panel Administrative Tls Dmain Cntrller Security Plicy Once pen, navigate t \Windws Settings\Security Settings\Lcal Plicies\User Rights Assignment Add all users wh will lg n t this terminal server t the Lg n Lcally User Rights Assignment. Imprtant Nte: T avid future administratin headaches, we recmmend adding a security Grup instead f adding individual users. Fr mre infrmatin n security grups, cnsult yur Windws 2000 dcumentatin. (T allw all valid users t cnnect, select the USERS security grup). Nte: The dmain cntrller security plicy verrides any plicy settings present in Active Directry. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 5 f 21 April 9, 2002

6 Blue Link Slutins Terminal Server Cnfiguratin Nte: It culd take up t 15 minutes fr this plicy change t take effect. B) Terminal Services Cnfiguratin RDP-TCP Prtcl The secnd place where users must be granted permissin t cnnect t the terminal server is in the Terminal Services Cnfiguratin screen: Start Settings Cntrl Panel Administrative Tls Terminal Services Cnfiguratin Duble-Click the RDP-TCP cnnectin t display the cnfiguratin screen: Click the Permissins tab. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 6 f 21 April 9, 2002

7 Blue Link Slutins Terminal Server Cnfiguratin Click Add and then add the security grup cntaining the users yu wuld like t allw t cnnect t this terminal server. (T allw all valid users t cnnect, select the USERS security grup). Click OK r Apply t apply the change. C) User Remte Access Plicies Individual User Accunts must be cnfigured t allw remte access permissins: In Active Directry Users and Cmputers, grant the user the ability t lg nt the Terminal Server: Start Settings Cntrl Panel Administrative Tls Active Directry Users and Cmputers Duble-click the user in questin t display the prperties fr that user: Be sure t enable the Allw lgn t terminal server bx fr any users that shuld have permissin t cnnect. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 7 f 21 April 9, 2002

8 Blue Link Slutins Terminal Server Cnfiguratin Cnnecting t the Terminal Server Internally ver yur LAN Open the Remte Desktp Cnnectin client (Start Prgrams Accessries Cmmunicatins), and type the server name r IP address in the cmputer bx: OR The IP address is the INTERNAL IP address f the server, nt the external IP which may be different. Click Cnnect t establish the cnnectin. Externally, ver the Internet T cnnect t yur server ver the Internet using terminal services the fllwing must be true: The Terminal Server must either: Have a live, Internet class IP address assigned t ne f the netwrk adapters in the server. Or If the server is behind a firewall, the firewall must be cnfigured t allw in/ut traffic n TCP/IP Prt The client cmputer (yur cmputer) must nt be behind a firewall that blcks prt 3389! (If yu are running Micrsft Prxy Server r Internet Acceleratin Server, yu may have t install the Firewall client t enable access t this prt). Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 8 f 21 April 9, 2002

9 Blue Link Slutins Terminal Server Cnfiguratin T cnnect, pen the Remte Desktp Cnnectin applicatin, and enter the external DNS name f yur server, r the IP address as prvided by yur administratr. Fr example: OR (Yur IP address will be different than the ne shwn abve). Nte: fr the DNS name t wrk, DNS must be cnfigured such that at least ne A recrd pints t the Terminal Server IP address r t the ruter (r firewall) external IP address if the ruter/firewall is respnsible fr mapping the Terminal Server prt t the terminal server lcated behind the firewall. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 9 f 21 April 9, 2002

10 Blue Link Slutins Terminal Server Cnfiguratin Installing Blue Link Slutins t the Terminal Server In a terminal server envirnment, all applicatins must be installed using the Add/Remve Prgrams ptin in cntrl panel. T install Blue Link Slutins fllw these steps: Step 1: Install Slutins Lg in as a server Administratr Click Start Settings Cntrl Panel Add/Remve Prgrams Add New Prgrams CD r Flppy Brwse t the setup.exe file lcated n yur CD Rm drive, and perfrm a cmplete installatin. Step 2: Cnfigure the lcatin f the data files Fr ptimal perfrmance, it is HIGHLY recmmended that the applicatin file and Data File be n the terminal server. Create a Slutins flder ff the rt f the data drive n the terminal server, and mve the Dem Data file frm C:\Prgram Files\Slutins Accunting\ flder t the \Slutins flder yu just created. Step 3: Cnfigure the lcatin f the Master applicatin file Under the \Slutins flder yu created earlier, create a Master flder (i.e. d:\slutins\master). Mve the Blue Link Slutins applicatin file frm the frm C:\Prgram Files\Slutins Accunting\ flder t the \Slutins flder yu just created. (Depending n the versin f Slutins yu purchased, the applicatin file culd be called elite.mde r prfessinal.mde. Step 4: Create a Distribute t Termserv.bat file Blue Link Slutins requires that every user run with a different applicatin file. In additin, t ensure ptimal perfrmance, the applicatin file shuld be updated n a daily basis with a fresh cpy f the master. T streamline this prcess create a Distribute t Termserv.bat file as described belw: In the \Slutins\Master flder, right-click, and chse New Text Dcument. Rename the text dcument t Distribute t Termserv.bat Answer YES t the warning abut the file name change. Edit the file: Imprtant nte: if yu did nt get a warning abut the file extensin being changed yu may have the Hide File Extensins fr Knwn File Types ptin turned n. Turn this ptin ff (under Tls, Flder Optins), then re-name the file again t exclude the.txt extensin the extensin must be.bat. Right-click the Distribute t Termserv.bat file yu ve just created, select Edit and cpy the fllwing lines int ff ech This file autmatically cpies the applicatin file t all terminal server users. Cpy D:\Slutins\Master\elite.mde C:\Prgram Files\Blue Link\Slutins\Elite-Username1.mde Cpy D:\Slutins\Master\elite.mde C:\Prgram Files\Blue Link\Slutins\Elite-Username2.mde Cpy D:\Slutins\Master\elite.mde C:\Prgram Files\Blue Link\Slutins\Elite-Username3.mde Cpy D:\Slutins\Master\elite.mde C:\Prgram Files\Blue Link\Slutins\Elite-Username4.mde Replace the UsernameX part f the cpy lines abve with the actual Windws Lgin User Names f yur users. This step is very imprtant the usernames yu enter must exactly match their usernames n the dmain r server. Fr a list f users n yur server pen cmputer management, and then click users. Fr a list f users n yur dmain, pen Active Directry Users and Cmputers. Add lines t this file as necessary t accmmdate additinal users. If yu are running a different versin f Slutins (i.e. Prfessinal, substitute that name fr Elite abve). Run the batch file t create the instances f the elite app files. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 10 f 21 April 9, 2002

11 Blue Link Slutins Terminal Server Cnfiguratin Step 5: Schedule Autmatic Nightly Distributin f the app file T eliminate the need fr maintenance f the applicatin file, we recmmend replacing the applicatin file n a nightly basis with a fresh cpy f the master.mde file. Start Settings Cntrl Panel Scheduled Tasks Add Scheduled Task A wizard will appear, Click Next Click Brwse, then select the Distribute t Termserv.bat file yu created in the previus step (i.e. D:\Slutins\Master\Distribute t Termserv.bat ) Select Daily, click Next Change the Start time t 2AM (r sme ther early mrning hur when it is unlikely fr users t be lgged int the system), click Next. Enter the username and passwrd under which this task shuld run. Be sure t select a username that will have write permissin t the C:\Prgram Files\Blue Link\Slutins flder, and whse passwrd will nt change. Click Next. Click Finish Yu nw have a scheduled task that will run every night t update yur applicatin files. Step 6: Cnfigure Desktp and Start Menu Shrtcuts Each user must run a different cpy f the applicatin file (i.e. ne per user). In step 4, yu wrte a batch file t create the applicatin files required, including the user s usernames. In Windws 2000, the windws username can be represented with the system variable %username%. T simplify administratin f shrtcuts, we recmmend using the system variable in the shrtcut as fllws: Right-Click the Slutins Elite (r Slutins Prfessinal ) icn n the All Users desktp, and chse Prperties. Edit the very last part f the shrtcut t read elite-%username%.mde r prfessinal- %username%.mde as yur case may warrant. The imprtant part here is t include the %username% in the lcatin where the username shuld appear. Ding this will have the effect f launching the user-specific.mde file when the app is launched using this shrtcut. Repeat this prcedure fr the shrtcut n the all users start menu: Start Prgrams Blue Link Slutins Elite menu Step 7: Set file system security permissins In rder t run Blue Link Slutins, ALL users f the applicatin MUST have read/write permissins t the fllwing flders: C:\Prgram Files\Blue Link\Slutins <substitute yur drive / path as apprpriate> D:\Slutins <substitute yur drive / path as apprpriate> Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 11 f 21 April 9, 2002

12 Blue Link Slutins Terminal Server Cnfiguratin Registry Permissins: If the High-Security security plicy has been applied t yur Terminal Server, users will encunter prblems writing t the registry. Blue Link recmmends remving the High Security plicy. Cnfiguratin is Cmplete At this pint, all the recmmended cnfiguratin steps are cmplete. The remainder f this dcument cntains recmmended plicies fr maintaining yur terminal server envirnment and the Slutins Data file. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 12 f 21 April 9, 2002

13 Blue Link Slutins Terminal Server Cnfiguratin Appendix 1 Printing t user s Lcal Printers Windws 2000 Terminal Servers supprt a feature called Printer Mapping which allws the user s lcal printer(s) t be available under the Terminal Server sessin, and t be set as the default printer. In rder fr this cnfiguratin t wrk the fllwing must be in place: The Printer Driver must already be installed n the Windws 2000 Server, OR, the client cnnecting must be a Windws 2000 r Windws XP client with the printer driver already installed. Printer mapping must NOT be disabled in either the Terminal Services Cnfiguratin, r the individual user s accunt. Hw t Pre-Lad the Server with Printer Drivers fr all Client Printers Take an inventry f the printers yur users will want t use. Be sure t ask users fr the makes & mdels f any printers they will want t use frm hme. Open the printers flder n the terminal server, (Start Settings Printers) then frm the File Menu, chse Server Prperties : Click the Drivers tab, then click the Add buttn Select the name brand and printer mdel yu want t install. If the printer mdel yu need t install is nt in the list, dwnlad the Windws 2000 driver frm the manufacturer s web site (i.e etc.), then install that driver. What s imprtant is that the make and mdel number f the printer match the make and mdel f printer that is installed n the user s wrkstatin. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 13 f 21 April 9, 2002

14 Blue Link Slutins Terminal Server Cnfiguratin Inspect the Server and User Cnfiguratin Terminal Services Cnfiguratin Cnsle In the Terminal Services Cnfiguratin Cnsle, (Start Settings Cntrl Panel Administrative Tls Terminal Server Cnfiguratin): Either Use cnnectin settings frm user settings (recmmended), r turn ff that ptin, and check the Cnnect client printers at lgn, and default t main client printer ptins. The advantage f using cnnectin settings frm user settings is that if a particular client s printers are causing prblems with the server (sme printer drivers have been knwn t hang the entire print subsystem n the server, in which case n users can print at all), yu ll have the ability t disable client printer mapping fr a particular user (withut having t disable it fr all users). Nte: T default t the user s regular Terminal Server cnnected printer, yu may ptinally remve the Default t main client printer checkbx. This will have the effect f cnnecting the client s printers s they are available t them, but by default will print t the regular ffice printer. D NOT check the bx beside Windws Printer Mapping. The LPT prt mapping setting is irrelevant since Slutins des nt print t LPT prts. User Settings In Active Directry Users and Cmputers, inspect the individual user s settings fr printer mapping: Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 14 f 21 April 9, 2002

15 Blue Link Slutins Terminal Server Cnfiguratin Turn n the Cnnect client printers at lgn and ptinally, the Default t main client printer ptins. Client printer mapping shuld nw be peratinal. Other Technical Ntes abut Printer Mapping The next time the user cnnects the default printer they had cnfigured n their desktp machine will nw be available t them in the Terminal Server sessin. As mentined previusly, hwever, if n Windws 2000 printer driver was installed t the server, the printer will nt be available. If yu have ntebk cmputer users wh frequently cnnect t third party printers, we recmmend that the users install thse printers as lcal printers n their machines, chsing t create new lcal prts with the UNC path t the printer instead f cnnecting directly t the freign printer. Fr example: D nt cnnect using the netwrk printer ptin in the add printer wizard. D nt cnnect using right-click n the printer name methd. Instead, encurage yur ntebk users t always create lcal printers, then create new lcal prts where the prt name is the UNC path (i.e. \\server\hp4000) printer share. Cnnecting freign netwrk printers (printers n netwrks ther than yur wn) as lcal printers will prevent cnnectin issues with the terminal server, will prevent event lg errr messages, and may prevent the server frm hanging the print service in sme cases. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 15 f 21 April 9, 2002

16 Blue Link Slutins Terminal Server Cnfiguratin Appendix B Maintenance Discnnect Idle Sessins, End Discnnected The Slutins data file has t be maintained n a daily basis t ensure ptimal perfrmance. This maintenance cannt ccur if the applicatin file is still pen with a cnnectin t the data file. T prevent users frm leaving cnnected applicatins pen after they ve discnnected their terminal server sessins, we recmmend implementing the fllwing Terminal Server cnfiguratin: Discnnect Idle Sessins After 1 r 2 hurs In the Terminal Services Cnfiguratin Cnsle, (Start Settings Cntrl Panel Administrative Tls Terminal Server Cnfiguratin): Click the Sessins tab. Enable the Override user settings checkbx. Set the End a discnnected sessin t 3 hurs. Set the Idle sessin limit t 1 r 2 hurs. Turning n these settings will ensure that all users are discnnected and that their sessins are reset (n applicatins running) by the time the nightly maintenance rutines yu ve cnfigures (nt described in this dcument) run. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 16 f 21 April 9, 2002

17 Blue Link Slutins Terminal Server Cnfiguratin Appendix C Using Remte Cntrl fr Remte Supprt One f the great features in Terminal Services is the ability t view r interact with sessins frm yur desktp. When used fr remte supprt, this is a great way fr yu t help a user get thrugh an issue they may be having, t prvide remte training, etc. T enable remte cntrl, d the fllwing: Cnfigure the Terminal Services Cnfiguratin Cnsle In the Terminal Services Cnfiguratin Cnsle, (Start Settings Cntrl Panel Administrative Tls Terminal Server Cnfiguratin): Duble-click the RDP-Tcp cnnectin: T enfrce the same plicy fr all users (recmmended): Select Use remte cntrl with the fllwing settings: Check the Require user s permissin bx. Set the level f cntrl t Interact with the sessin. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 17 f 21 April 9, 2002

18 Blue Link Slutins Terminal Server Cnfiguratin Use Terminal Services Manager establish remte cntrl f the sessin Open the Terminal Services Manager (Start Settings Cntrl Panel Administrative Tls Terminal Services Manager) Right-Click the user whse sessin yu wuld like t interact with. Select Remte Cntrl. A request will then be sent t the user t allw the interactin. If they answer yes, then yu ll be immediately cnnect t their sessin as if it were yur wn sessin. T end the sessin, by default press CTRL+* (n the number pad). Reminders T use the remte cntrl feature: Yu must be cnnected t the terminal server in a terminal server sessin. Since being cnnected t a terminal server sessin is a pre-requisite, it shuld be nted that remte supprt is nly pssible if yu can already cnnect t the Terminal Server. Vendrs wishing t supprt their clients in this manner shuld ensure that they can establish this cnnectin thrugh the firewall r ther netwrk device. Remember TCP/IP Prt 3389 must be enabled. Yu must have permissin t pen the Terminal Services Manager. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 18 f 21 April 9, 2002

19 Blue Link Slutins Terminal Server Cnfiguratin Appendix D Launching Slutins as the nly applicatin Specifying the cmmand line t run n cnnectin either at the server level, r at the client level can make the Terminal Server sessin appear as if it is the Slutins applicatin itself. The prcedures described belw are similar t the publish applicatin feature fund in Citrix. Optin 1 Server-Side Cnfiguratin If yu have a grup f users whse sle purpse fr using the Terminal Server is t run Blue Link Slutins, yu may want t cnfigure their prfiles t launch Blue Link Slutins autmatically n cnnecting t the Terminal Server. T cnfigure this ptin: Start by cpying the cmmand line frm an existing Blue Link Slutins shrtcut. (Fr example, yur cmmand line may be: "C:\Prgram Files\Access 2002 Runtime\Office10\MSACCESS.EXE" /runtime /excl "C:\Prgram Files\Blue Link\Slutins\Elite-%username%.MDE" Open Active Directry Users and Cmputers (Start Settings Cntrl Panel Administrative Tls Active Directry Users and Cmputers) Duble-Click the User in Questin Check the Start the fllwing prgram at lgn bx. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 19 f 21 April 9, 2002

20 Blue Link Slutins Terminal Server Cnfiguratin Paste the shrtcut yu had previusly cpied frm the Blue Link Slutins shrtcut. Fr example: "C:\Prgram Files\Access 2002 Runtime\Office10\MSACCESS.EXE" /runtime /excl "C:\Prgram Files\Blue Link\Slutins\Elite-%username%.MDE" Nte yur shrtcut may be different depending n the installatin ptins selected during installatin. Optin 2 Client-Side Cnfiguratin If yu d prefer t allw the flexibility f ccasinally cnnecting t the Terminal Server t perfrm ther tasks, yu may want t cnfigure the applicatin t be launched at the client side, instead f the server side. Fllw these steps t implement this cnfiguratin: Open Remte Desktp Cnnectin (Start Prgrams Accessries Cmmunicatins Remte Desktp Cnnectin): Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 20 f 21 April 9, 2002

21 Blue Link Slutins Terminal Server Cnfiguratin Click the Optins buttn t expand the ptins, then click the Prgrams tab: Cpy the shrtcut frm the Blue Link Slutins icn n the terminal server. (The paths and applicatins referred t in this shrtcut are fr applicatins installed n the server, nt n the user s lcal wrkstatin). Optinally set the display reslutin and ther attributes f the sessin, then return t the General tab and click the Save As buttn. Save the RDP sessin cnfiguratin n the user s desktp as Blue Link Slutins.rdp. Optinally, mdify the shrtcut s icn t be the Blue Link Slutins icn (which yu can cpy frm c:\prgram files\blue link\slutins\blsxp.ic n the server). Technical Ntes: Aut-Lgin Feature may nt wrk: By default, as f SP2, the ability t save yur passwrd has been disabled by default in the terminal server s security plicy. T enable this feature, a plicy change at the server level is required, hwever due t the security implicatins assciated with allwing a user t save the passwrd n a ptentially unsecured client such as Windws 95, we d NOT recmmend enabling this ptin. Start in fllwing flder ptin shuld be left blank r yu may encunter errrs n launching the sessin. T edit an existing sessin, pen the Remte Desktp Cnnectin client, click Optins, then click Open, and select the previusly saved cnfiguratin. When the user clses Slutins Accunting, the Terminal Server sessin will als clse. Hw t Install Blue Link Slutins in a Terminal Server Envirnment Page 21 f 21 April 9, 2002

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