ORGANISATIONAL CHANGE AND DEVELOPMENT MANAGER

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1 Page: Page 1 of 5 DIVISION DEPARTMENT LOCATION REPORTS TO SUPERVISES HUMAN RESOURCES HUMAN RESOURCES CAMBERWELL General Manager Human Resources 0.6 EFT (new role) Internal Communications Coordinator PRIMARY OBJECTIVE OF DIVISION Baptcare seeks to deliver Christian care to those in need. It employs 1300 people to work together to achieve this and a large number of volunteers who add significant additional value to Baptcare s service delivery. The Human Resource Division works in partnership with Baptcare management and staff to contribute to organisational performance and employee engagement through: enabling the organisation to function effectively and efficiently through sourcing, developing, rewarding and retaining competent staff: enhancing the organisation s performance through assisting management and staff to become superior performers and, when significant change is required, transforming the organisation in the achievement of new directions and goals. PRIMARY OBJECTIVE OF POSITION The Organisational Change and Development Manager will play a key role in helping projects (change and organisational development intitiaves) meet business, schedule and budget objectives. This person will focus on the people side of change including changes to business processes, systems and technology, job roles, organisational improvement and development and organization structures. The primary focus will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement. The Organisational Change and Development Manager will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in Baptcare to ensure business results are achieved. PERSON SPECIFICATION QUALIFICATIONS Tertiary qualifications in a human resources or business related field Desirable Post Graduate qualifications in management or business or health related qualification PROSCI or Kotter change management certification would be highly regarded. ATTRIBUTES, APTITUDES AND COMPETENCIES Excellent written, verbal and interpersonal communication skills; Demonstrated negotiation and stakeholder engagement experience Team building facilitation capabilities Continuous improvement perspective Well developed consulting and problem solving skills Financial management and reporting skills Policy development, implementation and interpretation skills Effective conflict resolution skills, particularly with diverse cultural and linguistically diverse backgrounds

2 Page: Page 2 of 5 EXPERIENCE Business Systems/IT organisational change management specific experience. Strong Organisational Change Management practitioner consulting experience. Ability to develop consulting service offers, pipeline development and delivery assurance Proven ability to engage with Executive and Senior Management. Desire and ability to contribute to the development of the Change Management Office Superior workshop facilitation and communication skills. Desirable Previous employment experience in the health/aged care, not for profit, community services sector. ORGANISATIONAL ENVIRONMENT Baptcare s Vision: Caring communities for all. Baptcare s Mission: Excellence in Christian care for Individuals, Families and the Community. Baptcare is guided and motivated to achieve its Mission by Christian values. Our most precious values are found in Jesus teachings called: The Parable of the Good Samaritan (Luke 10:25-37) The Parable of the Workers in the Vineyard (Matthew 20:1-16) The Parable of the Talents (Matthew 25:14-30). Parables are stories Jesus told as illustrations of His teaching. The stories above teach us about: Truly caring for others Working together, and Leaving a legacy balancing responsibility, creativity and risk-taking. Baptcare s core values are: 1. Respect: We value the inherent dignity and equality of all people regardless of their circumstances. 2. Justice: We value equality of opportunity and consistency of outcome for all. 3. Commitment: We value dedication to meet the challenges of our Mission. 4. Integrity: We value consistency between word and deed. 5. Accountability We value the acceptance of personal responsibility. 6. Co-operation: We value working together towards our goals.

3 Page: Page 3 of 5 Key Services Baptcare is an agency of the Baptist Union of Victoria. Baptcare operates independently of, but in conjunction with, the congregations of Baptist Churches in Victoria and Tasmania. Baptcare provides charitable and welfare services in a number of key areas: Residential Aged Care provides Non-acute care for 650 aged and frail-aged persons in seven aged care facilities (four in metropolitan Melbourne, two in regional Victoria - Kerang and Morwell, and one facility in Devonport). Independent Living Units provide management of 420 aged and community residential places at seven locations (four in metropolitan Melbourne, two in regional Victoria - Kerang and Wangaratta, and one in Devonport). Community Aged Care provides Community Aged Care Packages and Extended Aged Care at Home Packages (1156 in total), Domiciliary Nursing, four Day Therapy Centres, three Day Centres and overnight respite care throughout Victoria and Devonport). Family, Youth and Children s Programs: These include family and disability support programs in the Western Metropolitan Region of Melbourne and Bendigo, and Family Support services in the North and South-West of Tasmania. Sanctuary Project provides supported accommodation to male asylum seekers. Collaborating and consulting with agencies seeking accommodation for asylum seekers at risk of homelessness and poverty, the project provides essential supported housing to some of the most marginalized and destitute people in the Victorian community. Community Ministries provides resources, including financial grants, to assist local congregations to engage with disadvantage and identified need in their local communities. Pastoral Care team provides pastoral care support at each of our aged care facilities, family services, and in a growing number of areas in which we provide care in the community. Reporting Relationships The Organisational Change and Development Manager reports to the General Manager Human Resources but will assist all members of the Human Resources team as required. Performance Management An annual appraisal will be conducted. OTHER RELEVANT INFORMATION The Employment is subject to a 6 months minimum employment period upon commencement with Baptcare.

4 Page: Page 4 of 5 POSITION DETAILS Key Result Area Expected Outcomes Performance Indicators 1. Undertake Change Change project plans completed Sponsor satisfaction with change plans Management office Consult with key project sponsors Business readiness for change project planning and Project and change plans are communicated and updated as required. 2. Manage the change management office 3. Undertake team building and communication Own and maintain the change templates Lead and implement change projects Undertake team building initiatives as required; Key change milestones are communicated effectively. Change templates kept up to date Sharepoint usage maximised 85% Stakeholder satisfaction with change implementation The change management office is managed successfully Team building initiatives are delivered Internal communication tools are developed and implemented. Regular site visits are undertaken. 4. Lead training Undertake the coordination or delivery of training as it relates to key change projects 5. Coach change Internal change sponsors are sponsors confident to lead projects Change sponsors are regularly 6. Lead the change process 7. Undertake organisational development initiatives and other projects as required delivering the right key messages Lead the Enterprise Resource Management, merger and acquisition and internal growth change initiatives. Work with the GM HR to manage and lead internal Leadership Conferences Work with the GM HR to successfully implement the leadership capability framework, 360 degree feedback and coaching program. Organisational development projects are undertaken as required. 80% Training satisfaction 85% Training uptake. 85% change sponsor satisfaction Key communication messages are delivered effectively and in a timely manner. Change projects are successfully implemented. Stakeholder satisfaction. Leadership and staff conferences are used as a key internal communication tools. 85% Stakeholder satisfaction. Organisational projects are planned and delivered as required.

5 Page: Page 5 of 5 Key Result Area Expected Outcomes Performance Indicators 8. Continuous Improvement 9. Ethical Decision Making Maintains continuous personal and professional development during life of tenure through: journalreading, attendance at professional development sessions, industry discussion groups and management courses. Baptcare Mission & Values inform all decisions Demonstrated application of contemporary, best practice technical, managerial and leadership skills and knowledge to Baptcare formal and informal systems Demonstrate decisions are based on Baptcare Mission & Values DECLARATION My position description has been explained in detail and I understand and accept the responsibilities and authority as outlined. Name:... Please Print.... Baptcare representative:.. Please Print. Date:.../../. Date:.../../