Capabilities Portfolio

Transcription

1 Capabilities Portfolio Learning, Training and Development Resources Centre of Excellence for Ontario Public Sector Services at Canadian Management Centre

2 Table of Contents Who We Are...3 Our Mission & Purpose...4 Who We Serve...5 Public Enrolment Seminars...6 Customized Learning Solutions...6 Sample Clients - Open Enrolment and On Site...7 Sample Learning Projects...8 Blended Learning Award Winning Solutions Our Expert Facilitators Company Membership Your OPS Team... 14

3 Who We Are Canadian Management Centre is a leading not-for-profit Learning, Training, and Development provider to the Public Sector in Ontario. Again, we are a Learning and Training Vendor of Record for the Ontario Public Service or OSS Since its inception in 2004 to 2010, the not-for-profit Centre of Excellence for Ontario Public Sector Services at Canadian Management Centre has designed, developed and delivered over 1,100 client-specific learning/training programs/sessions for the OPS, the Broader Public Sector in Ontario, and their key NFP/NPO stakeholders. The subject of these learning and training projects span everything from leadership, management, communications, project management, policy development, finance, human resources, change management, administrative professionals, among others. Some of these learning projects have been high priorities of the Government of Ontario. In addition, Canadian Management Centre has designed, developed and delivered thousands of client-specific learning/training programs across all subject fields since its commencement in 1964, many of them in the Broader Public Sector. And, it can do so for your organization as well. As a not-for-profit organization, any surpluses earned during the course of business is reinvested in research, content development, and faculty development so our learning programs, solutions, and services remain the most relevant to the changing needs of our public sector clients and reflect best practices. A Strategic Resource for the OPS, Broader Public Sector and Key Stakeholders 3

4 Our Mission & Purpose At the Centre of Excellence for Ontario Public Sector Services at Canadian Management Centre, our mission is to be the Leading Strategic Learning Resource for Ontario s Public Service Sector and its key stakeholders: Ontario Public Service (OPS) Broader Public Sector (BPS) Public Corporations Non-Profit Transfer Agencies As a Government of Ontario/OPS Vendor of Record (OSS ) for Learning, Training, Facilitating and Development Services, we Develop effective and collaborative leaders, managers, professionals and teams Create a happier, engaged, integrated and productive work environment across the organization Implement efficient and manageable projects, planning and processes Make the most of scarce resources by offering clear value and service, backed by guaranteed accountability for ensured measurable results In order to implement these positive changes, we utilize our unique and extensive capabilities and resources to Undertake organizational and individual assessments Identify and analyze performance gaps and measures Design, develop, deliver and evaluate development learning activities and outcomes Design, develop, deliver and evaluate customized curriculums Award customized certificates of completion Create planning/continuous improvement programs Canadian Management Centre is an Official Provider of Learning, Training, Facilitating and Development Services to the Ontario Public Service. OSS

5 Who We Serve As a not-for-profit Ontario Vendor of Record, the Centre of Excellence for the Ontario Public Sector Services at Canadian Management Centre provides training to a wide range of organizations within the OPS, Broader Public Sector and their Key Stakeholders. Hospitals PHU s Delegated Administrative Authorities Police Services OPS Ontario Public Service CCAC s School Boards Colleges and Universities OPS Central Clusters OPS Ministries Key OPS Corporations Key OPS ABC s Justice Sector Emergency Services NFP/NPO Health &Social Services Cultural Agencies Social Housing BPS Broader Public Sector Municipalities Public Transport Conservation Authorities A Strategic Resource for the OPS, Broader Public Sector and Key Stakeholders 5

6 Public Enrolment Seminars Canadian Management Centre offers a wide variety of seminars, spanning a range of competencies suitable for all levels of professionals. Each seminar is filled with relevant, practical, ready-to-use ideas that are easy to apply to your organization and lead to positive changes. We offer over 100 best-in-class, practical, results-driven training seminars spanning multiple business disciplines lead by superior Facilitators, including: Communication & Interpersonal Skills Business Writing & Presentation Skills General Management Supervisory Management Project Management Leadership Strategic Management Financial Management Human Resource Management Marketing Management Administrative Professionals Customer Service Supply Chain Management Manufacturing and Operations Management Information Technology Customized Learning Solutions Working together, Canadian Management Centre can develop fully customized training solutions that are aligned with the strategy, culture, values, and the practical objectives of your organization. From developing individual employees to full roll out of company-wide training, our learning solutions cater to your needs, through three levels of implementation. Adapted Programs Developing a solution that s uniquely yours, our dedicated team assesses your needs and builds a curriculum and individual programs suited to your requirements using the expertise and core concepts from our 250+ up-to-date programs. Customized Solutions Our design team conducts a needs assessment to ensure the program that we deliver meets your precise needs. This involves prioritizing the focus of content and providing relevant examples and activities to meet your objectives and company culture. 6

7 Sample Clients - Open Enrolment and On Site Government of Ontario/Ontario Public Service Ministries Agriculture, Food, and Rural Affairs; Attorney General; Children and Youth Services; Citizenship and Immigration; Community and Social Services; Community Safety and Correctional Services; Consumer Services; Economic Development and Trade; Education; Environment; Finance; Government Services; Health and Long-Term Care; Labour; Infrastructure Ontario; Municipal Affairs and Housing; Natural Resources; Northern Development, Mines, and Forestry; Research and Innovation; Revenue; Tourism and Culture; Training, Colleges and Universities; Transportation Central Agencies HROntario; CFLL OPS Learning & Development; Policy, Innovation and Leadership/Cabinet Office; PMCoE; IT Source; Enterprise Recruitment Centre; Office of Chief Corporate Information Officer; Ontario Internal Audit; Ontario Shared Services Supply Chain Management Broader Public Sector Ontario Alcohol and Gaming Commission of Ontario; City of Kitchener; City of Toronto; Electrical Safety Authority; Liquor Control Board of Ontario; Halton Region; Hydro One; Kawartha Pine Ridge District School Board; Metrolinx/Go Transit; Municipal Property Assessment Corporation; Ontario Agency for Health Protection and Promotion; Office of the Public Guardian and Trustee; Ontario Lottery and Gaming; Ontario Northland Transportation Commission; Ontario Pension Board; Ontario Power Generation; Ontario Realty Corporation; Ontario Rental Housing Tribunal; Ontario Trillium Foundation; Peel Region; Peel Regional Police; Royal Ontario Museum; Technical Standards and Safety Authority; Toronto Hydro; Toronto District School Board Third Party Stakeholders Canadian Hearing Society; Centre for Addiction and Mental Health; Child Care Resources; College of Nurses of Ontario; Deaf Blind Ontario; Heart and Stroke Foundation of Ontario; Mental Health Centre Penetanguishene; Ontario Association of Community Care Access Centres; Ontario Hospital Association; Ontario Medical Association; Ontario Long Term Care Association; Social Services Housing Corporation; University Health Network. A Strategic Resource for the OPS, Broader Public Sector and Key Stakeholders 7

8 Sample Learning Projects Leadership Leadership Foundations Program; Leadership Excellence Program; Management Development Curriculum; Leading Through Change/Change Management; Leading with Emotional Intelligence; Moving from an Operational Manager to Strategic Thinker/Leader; Leading High Performance Teams; Coaching as a Leadership Tool Management Improving Your Managerial Effectiveness; Supervisory Management; Igniting Commitment: Engaging Employees; Manager as Coach for Performance and Development; Professional Effectiveness; Taking on Greater Responsibility Communications Getting Results Without Authority; Negotiation Training; Hospital Accountability Negotiation Training; Communicating Up, Down, and Across the Organization; Managing Difficult Conversations; Communication Excellence for Front-Line Staff; Inter-Generational Communications; Dynamic Listening Skills; Persuasive Communications; Demographic Shifts and Social Media; Presentation Skills; High Performance Business Writing; Grammar; Writing Proposals and Business Cases Human Resources Fundamentals of HR; Enterprise Recruitment Training; Behavioural Interviewing; Behavioural- Based Coaching; Business Awareness; Strategic Thinking; Impact and Influence Customer Service Fundamentals of Customer Service; Customer Service Excellence; Client Relationship Management; Stakeholder Relationship Management 8

9 Policy and Strategic Management Policy for New Policy Advisors/Intro to Policy; Governance and Accountability; Agency Accountability Training; Critical and Analytical Thinking; Strategic Thinking; Strategic Planning; Performance Measurements for Managers; Unlocking Organizational Performance and Results; Writing Proposals and Business Cases Project Management Advanced Project Management; Senior Project Management; Project Management for Smaller Projects; Project Planning; Improving Your Project Management Skills; PMP Prep Course; Project Charter Writing; Technical Project Management; IT Project Management; Managing Projects Using Microsoft Project Financial Management Financial Analysis I and II; Fundamentals of Finance for Non-Financial Managers; Introduction to Government Accounting; Accrual Based Budgeting elearning Harvard ManageMentor Health Care Version and Version 10 Other IT Management; Contract Management; Hospital Accountability Contract Management; Bill 168; AODA Accessible Customer Service; Autism Spectrum Disorder School Support Program; Administrative Professionals Training *Please note 1: Due to the large number of learning proejcts, we can only list a sample. For more inforamtion, please contact CMC. *Please note 2: We are unable to link specific learning projects to particular clients in this portfolio due to NDAs and client confidentiality. A Strategic Resource for the OPS, Broader Public Sector and Key Stakeholders 9

10 Blended Learning We believe that learning opportunities extend beyond the classroom. For this reason, we offer numerous Blended Learning Options that combine engaging, self-directed approaches with exclusive, live, instructor-led training and a full complement of powerful online and personalized resources. Our Blended Learning Options include Coaching We feel there is no cookie cutter approach to personalized coaching. As such, we focus on upholding the highest degree of standards in each coaching engagement. Our capabilities include High Calibre Coaches Hand-picked coaches with first-hand experience coaching at different levels Coaching Services Choose from one-to-one, blended, online or organizational coaching services Coaching Model A proven approach to coaching which optimizes learning and results Canadian Management Centre Coaching Model Engagement Ensuring individual fit and defining terms of engagement Assessment Determine key development opportunities Setting Goals Client defines the goals to be achieved Result A collaborative decisionmaking opportunity Coaching Repeated, personal sessions Other Options Harvard Business Publishing elearning Our partnership with HBSP brings valuable management and leadership resources right to you Webinars Live and cutting edge, our webcasts feature highly acclaimed strategists and practitioners and provide unique opportunities to interact with experts Podcasts Tune in for informative conversations between our leaders and notable subject matte expets on the emergeing trends in management E-Classrooms An alternative to the traditional classroom setting, our E-Classroom is designed to deliver the interactive & collaborative training you need, in flexible, half-day sessions For detailed information about our Blended Learning options, please visit our website under Blended Learning at cmctraining.org 10

11 Award-Winning Solutions We were honoured by the Canadian Society of Training and Development by being awarded the Gold Canadian Award for Training Excellence in 2007 and again in This award recognizes exceptional Canadian workplace learning and performance programs and affirms our approach to developing unique learning solutions for our clients. Entries are judged on originality, instructional design, evaluation strategy, packaging, communication style and overall value. We are also proud to annoucne that Canadian Management Centre along with our strategic affiliate American Management Association have been selected as one of the Top 20 Worldwide Leadership Training Providers in 2011 and 2010 by trainingindustry.com This recognition affirms our commitment to ensuring we are recognized as a besi-in-class provider of learning solutions that leverage best practices to create solutions that make real differences to our client s workplace effectiveness. For detailed information about our award and to read our Case Story, please visit our website at cmctraining.org/gold award A Strategic Resource for the OPS, Broader Public Sector and Key Stakeholders 11

12 Our Expert Facilitators Canadian Management Centre s seminar leaders are unique individuals. While they are highly-skilled instructors, they are also practitioners who are experienced in today s public sector. This real-world experience gives them an intimate understanding of the issues and challenges your organization faces every day. Canadian Management Centre employs an exhaustive search, selection, recruitment and relationship management process to ensure that our Facilitators are of the highest calibre in their area of expertise and have the requisite subject matter expertise, and practitioner experience. Likewise, for client-specific learning projects, we short-list and then recommend Facilitiators that have the highest level of expertise in the required subject area drawn from our cadre of practitioners conversant with the unique needs of the Public Sector and NFPs/NPOs, and those that are the best fit from the perspective of skills level, constituents, work experience, size and type of organization, sophistication of delivery, etc. We have Facilitators that are applicable to almost any situation or subject area via our unparalleled network of networks. In addition, Faculty have superior facilitation skills and communications abilities, and understand and provide for the unique needs of adult learners. This is central to practitioners helping practitioners and training for the real world. They include internationally-acclaimed consultants, popular keynote speakers and best-selling authors. For detailed information about our Faculty, please visit our website under Seminar Leaders at cmctraining.org 12

13 Company Membership Each year, our practical Real World Training helps Canadian companies and public organizations develop their staff s management skills. Now, by becoming a Canadian Management Centre member, your organization can take full advantage of the best we have to offer. Choosing Company Membership allows you to stretch your valuable training dollars without compromising the quality of training received. It also ensures that you and all of your fellow employees have access to invaluable resources that can help bolster productivity, efficiency and management excellence within your company. With your Canadian Management Centre Membership, you and your company can enjoy the following exclusive benefits: Free participating membership for everyone in your company A free course, up to a value of $2,700 A discount of up to $300 on most courses $500 off your first two On-Site Training program each membership year Members First alerts exclusive to members and sent only to the OCR, you will receive notification about upcoming special events, promotions, and special Thank You offers Discounts on American Management Association Courses Access to the Members-Only website that host a wealth of valuable resources Access to a Membership Training Advisor to help you determine the best training for your needs Preferred pricing on the use of Canadian Management Centre s facilities based on availability (includes room and catering packages) Discounts with our Affinity partners like Via Canada One Courtesy Transfer without a penalty for late cancellation Easy registration process for your employees Communication Resources to help you promote your new membership benefits to your employees For detailed information about our Company Membership, please visit cmctraining.org/alumni A Strategic Resource for the OPS, Broader Public Sector and Key Stakeholders 13

14 Your OPS Team We manage your training through a team approach, providing more people with the ability to build the most valuable learning experience possible. Our team would be happy to answer any inquiries or interests your organization may have. Your Ontario Pubic Sector Team includes Chris Peacock, Director cpeacock@cmctraining.org Semhar Misghina, Manager smisghina@cmctraining.org Natasha Gray, Project Manager ngray@cmctraining.org Uzma Khan, Account Support Manager ukhan@cmctraining.org Michael Felici mfelici@cmctraining.org Other staff as may be appropriate. 14

15 Ontario public sector professional? You deserve some of Canada s finest training. The Centre of Excellence for Ontario Public Sector Services at Canadian Management Centre As a trusted training partner to many public sector organizations, we have the proven track record, resources and dedication to offer some of the nation s best public sector training. With our public enrolment seminars, over 250 customized programs and a variety of other learning options, we can help you assess, identify, design and develop results-based learning solutions on an on-going basis. Canadian Management Centre is an official Vendor of Record for Learning, Training, Facilitating and Development Services for the Government of Ontario. OSS

16 A Strategic Resource for the OPS, Broader Public Sector and Key NFP/NPO Stakeholders Centre of Excellence for Ontario Public Sector Services at Canadian Management Centre