Position Title: Business Development Manager (BDM) Department: Business Development. Reports to: Vice President, Business Development

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1 Position Title: Business Development Manager (BDM) Department: Business Development Reports to: Vice President, Business Development Overall Responsibilities The Business Development Manager is responsible for: Managing assigned strategic client accounts to ensure high quality customer service Providing leadership and best practice advice to members and clients to maximize their campaign results. Conducting research, analyzing and reporting market trends and developing prospective client profiles to support America s Charities Business Development Department and sales team functions Identifying and qualifying prospective member and business client leads. Specific Responsibilities Research and Communications Maintain knowledge / expertise of all America s Charities products and services and membership criteria; and general knowledge of public sector requirements to access the Combined Federal Campaign (CFC), state and local campaigns. Identify business development opportunities to positon additional value-added services to existing clients and identify new business opportunities. Research to identify client prospects for America s Charities products and services, grants, sponsorships and other business opportunities. In partnership with Marketing and Communications and Business Development teams, develop and evaluate prospect pipeline and qualify leads for sales calls. Conduct market analysis, track and report trends to inform business development strategies directly related to corporate social responsibility, employee engagement and workplace giving. Manage business development data entry and reporting on client relationship activity in customer relationship management database including tracking against strategic goals, client outcomes and other established metrics, and prepare related reports. Support discussions on pricing, solutions bundling, upselling, and other business development strategies. Collaborate with Business Development team to prepare proposals, prospect presentations, correspondence, relevant briefing materials, and manage correspondence to/from prospective clients. Develop and provide support to respond to requests for proposals for new business and to apply for grants.

2 Relationship Management Collaborate with Marketing and Communications, Charitable Funds Management Solutions, Client Engagement Solutions and Business Development teams to ensure ongoing client account management, communications, data capture and reporting. Lead assigned strategic client accounts by establishing and maintaining client relationships to ensure ongoing support, cross-department activities to fulfill client agreements and track all client engagement in customer relationship management system. Record receipt, acknowledgement, reporting of related sales communications including contracts, grant and sponsorship donations outcomes reports. Support America s Charities values, culture of customer service in all activities. Administrative Develop and execute annual individual work plan aligned with America s Charities strategic goals for business development with measureable targets and outcomes. Provide timely reports within assigned deadlines, including customer relationship management reports. Working with direct supervisor, mutually create and execute a personalized professional development plan. Others duties as Assigned Education and Experience Requirements Bachelors Degree in business, non-profit management, public administration or similar area required. 3-5 years experience in market and/or philanthropic research, sales or fundraising. Must demonstrate initiative, intellectual curiosity and ability to analyze and communicate market trends and interpret data. Computer skills required for administrative management of customer relationship management system, data processing and reporting. MS Office: Excel, PowerPoint, Word proficiency. Core Competencies Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

3 Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; Promotes a harassmentfree environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

4 Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Core Values Culture of Collaboration and Excellence By passionately working together with all stakeholders, we challenge each other to achieve the highest levels of professional excellence. Teamwork People Focused High Performance Professionalism Dedication to Diversity and Integrity Embracing diversity and delivering the utmost value to our stakeholders, we believe integrity is the foundation of our individual and collective actions that drives an organization of which we are proud. Value Differences Respect and Trust Choice Transparency Commitment to Engagement and Connectivity With an innovative and empowering spirit, we engage all stakeholders, and the greater society at large, through solutions and ideas that shape social responsibility trends and advance sustainable, effective philanthropy. Communication Innovation Entrepreneurship Empowerment

5 Applicants please your resume to: No phone calls or recruiter inquiries. America s Charities is an equal opportunity employer.

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